Let me start by saying I don't like writing bad reviews because I know the stain they can hold... However, I work in the service industry to be more specific I work in the Beauty industry and BAD customer service is NEVER okay, so I felt the need to write this review as after you read this you'll understand why I will NOT be returning. I've been going to Hena Nails for about 2 years now. My first experience being awful my nails literally were lopsided, but I called and they offered to fix it no problem. The lady by the door was the one to fix my nails. She did a great job so I decided to go back and only go back to her. After the reopening since the closing from COVID it's all went downhill. (I will mention in the past if anything ever happened to my nails when'd I'd go to get them redone the lady would say that just doesn't work for your nails we need to try something different and I always just went with it). My first time returning back since the closure I get white dip powder (DO NOT GET IT) the next day literally a nail chips. I call and they say to come get it fixed and I get it fixed no problem. Between the next two days to a week EVERY nail has chipped besides two. (Just a side not Dip powder should last 2-3 weeks AT LEAST unless you do something very damaging) I call to get it fixed and I'm presented with getting them redone or getting a refund. (Side note: during the pandemic I ordered my own dip powder and my nails lasted over a month with no chipping at all! I just couldn't figure out how to get them smooth{as I'm not a nail tech or gifted in this realm}, hence why I decided to go back to the nail salon) So this time I decide I'd like to get them redone but I'll take all my own products and dip from my own kit, the lady again said to me if this chips you can only do acrylic no more dip powder(Fine). My nails lasted almost the full 3 weeks before 2 started to chip which was understandable because they were thin to begin with, so I was happy with that because that's what I expect from the powder. So Today I go back to get them redone as it's been 3 weeks. I get greeted with as soon as I walk in the door "what are you doing today" I say dip powder she stands up looks at my nails and says it's chipped I say yes it's been 3 weeks it's fine if it chips then, she says if this chips I'm not fixing them or doing them again (SKKKKIIRRRTTT, excuse me? I wish I would ever speak to one of my clients like that.. not only that but for a 35 dollar service I always tip at least 10 dollars so close to 30 percent for their time and effort and I've been consistently loyal and coming for 2 years) I kindly say okay. Allow her to do my nails and still tip 6 dollars when in reality she should've gotten nothing for the lack of tact and customer service. But let's mention also upon paying I'm told my total is $40 when I've only ever paid $35 including the last time and she used all MY products and none of theirs... so to sum this up, don't waste your time( THEY USE CHEAP DIP POWDER(won't speak for anything else because that's my complaint & they have HORRIBLE customer service) I will be finding another nail salon ASAP. read more