Just shut the place down already. The vibe emanating from this poke spot is truly insufferable, mostly because of the staff this time around. The poke is middle of the road at best, so the customer experience is important to really sell the product and retain the client here... So why are customers a sounding board for staff to complain about management?! "Vicky only cares about us if we're making her money"... ummmm yeah that's kinda how a job works? Lord help our young people. I have spent many years in and out of food service and I genuinely could not understand how they couldn't handle average order volume without becoming angry with or around customers? I rarely do this type of review but the experience here was so unprofessional that I had to... this refers to the service provided by a young albino man and a young black woman with braids. Their misery fed off of each other. Just angrily throwing ingredients every which way. And you already know the order was wrong... We were wayyyy in Smyrna when we placed an order to go, drove for 20min to pickup on the way home and STILL had to wait an extra 20min for what's supposed to be fast casual. There were maybe 5 active orders, and that's counting online and in-store. This job literally requires you to scoop and package... it's not that hard. Miss mamas was snapping at EVERYONE who came through the door and her counterpart was just eating it up. MISERABLE. I have never seen that type of behavior so brazen behind a counter. I still cannot wrap my head around why people who don't like people choose customer service for employment??? The owner needs to cut ties with these two immediately. It is better to cut your losses early than have your own employees deterring your business! Add in the very questionable health scores and dirty tables (that I'm sure those two contribute to) and it's just not worth a return, no matter how good their loyalty program is. read more

Pokeworks - BYOB... not great, not bad. Just middle of the road. - Poke Near Me - Atlanta, Georgia

I went here for a quick dinner one night before going out to a nearby concert. The first thing is that there is no parking. You can find paid street parking ($2 per hour) in front if you're lucky. There's a garage in the back but it's apparently not for this place and there's booting signs all over so park there at your own risk. I chose the make my own bowl option. I was able to get half grains, half salad as my base and then two proteins for $15.50. My bowl was delicious and I enjoyed being able to pick out what I wanted in the bowl but there was barely any sushi in there. I ate my bowl and was still hungry after unfortunately. There is plenty of space to sit and eat, which is where we saw that they are bribing people with a free drink for a 5-star review on Google. I wouldn't trust the Google rating for this reason. This seems wrong and deceives people on the true ratings. On top of that, the person working did not seem like they wanted to be there and also got easily annoyed at me for trying to understand how each part of creating the bowl worked. Mind you, there was literally no one else inside the store so it's not like I was even holding up a line. I was also never offered to put in my rewards number or given a receipt upon checkout or even the option to get one. read more

The poke here is incredibly fresh! I stopped by to satisfy a craving and built my own bowl with salmon and tuna. They offer a great variety of bases, and I opted for the salad base, which was crisp and refreshing. There are so many toppings to choose from, but the seaweed salad and the imitation crab salad were definitely my favorites. It's also relatively affordable for the area, making this a fantastic go-to spot for a high-quality, customizable poke bowl. read more

Pokeworks - Poke Near Me - Atlanta, Georgia

Horrible customer service. Had a guy breathing very closely over my bowl and he made me feel extremely uncomfortable. Then after asking for an extra scoop of edamame was charged an additional 3.25. Never have had that happen before. Then the guy called the owner and she was extremely rude about the situation . I will never recommend this place to anyone i know nor return in the future. Watch how you treat people. Adios Pokeworks. - Dr Jones read more

Terrible. They messed up my order. I ordered a salad, got rice instead which I can't eat. Their staff is unprofessional and rude. They aren't knowledgeable and apparently the owner is never there. I will never go there again. read more

Pokeworks - Poke Near Me - Atlanta, Georgia

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Definitely not the Pokeworks. Customer Service wasn't kind or inviting. She was making my order and an online order at the same time that came after she started my order and kept mixing things up. Portions were much smaller than other Pokéworks which was upsetting. I'm talking 5 green onions small. 4 pieces of tuna small :( Just make the drive to Gwinnett if you want good Pokeworks. read more

Pokeworks - Poke Near Me - Atlanta, Georgia

Parking is particularly tough in this area since it is paid street parking only. Plus there are already a limited amount of spots depending on the time you go. I came during an off time a few hours before they closed so I was lucky and found the place almost empty. I got their salmon and tuna poke bowl with as many mixings that weren't an extra charge. Freshness and quality wise, it is nothing to write home about. I didn't find any of the flavors to stand out and of course, portions are small. Staff were nice and the place seemed to be clean from the brief amount of time I spent in there. Not sure if it is a place I would regularly visit but it does seem like a casual spot to hangout if you are walking in the area. read more

We got takeout. First of all the employee was delightful to my boyfriend over the phone despite how late we ordered which made him very happy, thank you for this! Pretty much just your average poke. The serrano peppers were CRAZY spicy as a heads up, which is a plus for me. Was originally going to give four stars just because I ordered a large bowl, and I usually order a medium at poke places, and the quantity seemed wayy smaller than even that. But then it turned out to be just enough food anyway, shows you what I know lol. They were fast too. No comment on ambiance or bathrooms since I didn't go in. Thanks! read more

Always on a hunt for good Poke, and I believe this new location of this franchise just opened here in Midtown. There's some street parking but I always suggest parking at the free Publix lot or the lot directly across from it. They're currently offering a lot of good deals since they're just opening up. For example, 20% off when you sign up as a reward member for the first time. They also handed me a slip for $5 off when in store. One thing that isn't my favorite about these Poke chains is how skimpy they are with their meat! I'm ordering a large bowl--there should be no reason why I'm out of meat two bites in! Otherwise, pretty fresh ingredients. They have plenty of already-made bowls but I opted to build my own. A large bowl was about $18 but went down with my 20% off code to about $15. Average price for poke, but I do wish they'd give out more meat for the price. Overall, I do think I'd come back and try some of their pre-made bowls. Nice ambiance and plenty of seating for a casual lunch moment. read more

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Worst experience ever!!! I had a roach in my poke bowl and will never be back again. Gross.

Understaffed. I placed an online order that I've been waiting for over an hour to receive. There is only one guy working and he is make other peoples meals who walk in instead of making meals for those of us who ordered online and have been waiting. He also is unable to refund us??? read more

Bernard gave me a free drink, great service n food, get the spicy ahi it's very worth it

Yall. The sushi burritos are bomb! Great spot for a quick bite in downtown. Staff is nice and the atmosphere is upbeat. read more

Pokeworks - Sushi Burrito!! Tuna is my favorite! So fresh and yummy! Excited to find this gem in downtown ATL. - Poke Near Me - Atlanta, Georgia

Happy to have another food option in my neighborhood! Great variety on proteins and mix ins. Pretty typical poke prices, especially for pre built bowls - which are the best value. Have had multiple bowls since they opened. They are inconsistent with meat servings and mix ins so that's been weird. And while I love kale noodles and avocado, it's too much to add both. Staff is always friendly. Place is clean. Plenty of free parking in Publix deck (keep your receipt just in case...they do boot in that lot). Looking forward to many more bowls! read more

One of the worst experiences in my life at this place. I came in with my family of 4 spent over $100 on food. We waited for over an hour while the employee served over 20 ppl while we waited. When asked what was the wait he said he was the only person working and hadn't even began to make our food. I kindly asked for a refund only for him to tell me he couldn't do refunds. He called the owner Vicky who was very rude and screamed at him on the phone and said she would be back in a couple of days to do the refund (cause she doesn't trust her employees to give refunds) when asked for a copy of documentation for refund he proceeded to not know how and stated only Vicky could do this. I told him I was not leaving without my refund or confirmation of my refund. So they called the building security. Who stated I was in the right and deserved my refund or some sort of documentation of a refund. The employee escalated this to Atlanta Police who arrived and we tried to contact Vicky who stopped answering the phone for us and the Atlanta Police Department. We had to escalate things further to call the Sergeant. Who gave us a a case number for a Civil Case that has been filed against this incompetent establishment. My children and wife had to see all of this just because we couldn't get our food that we paid for in a timely manner and was denied a refund or confirmation of a refund. Do not eat at this place or trust them with your money. Vicky doesn't care about the well being of her employees, customers or the community read more

I'm extremely impressed with the amount of protein they give. They do not skimp out here! Even for an uber eats order, my bowl was overflowing with high quality tuna. Some places give the tiniest scoops and charge even more. This place will give you the most bang for your buck for sure. read more

Pokeworks - Poke Bowl - Large (3 Proteins) - Poke Near Me - Atlanta, Georgia

They were missing several items that normal Pokeworks locations have. The employees were very annoyed when I asked for white rice after they assumed I wanted brown rice. I ordered a regular bowl and realized after I left that they had up charged me for a large when I only ordered two scoops of protein. read more

this was very good!! i really recommend the hulu hulu chicken because it was sooo good! the service was great and the food looked nice!

Rude customer service. Gave my order to the wrong dasher and said it's none of their problems. Some things are out of our control, but a helpful and friendly tone never hurts. Hope to try again later on. read more

Jimmy nguyen from hanoi made my poke bowl and it was amazing 10/10. thanks jimmy for the good bowl

Great food!! Gabriel had phenomenal service! Very welcoming atmosphere as well!! I will be returning.

One of the best poke wraps I've had in a long time. Super awesome. A little light on the overall protein but I know tuna isn't cheap. Overall highly recommend.... Dang I shoulda got 2. read more

Carlton was so helpful. What a lovely employee!! Definitely coming back! Great food, and atmosphere

Ordered a smoothie from here and let's just say they most definitely are not smoothies it's more of a frozen slush drink with WAY too much sugar read more