I came here on a busy Saturday afternoon, and this food stall was new to me, not having been at H Mart in over a year. I ordered a two protein medium bowl for $13.95, which came to just a little over $15 after tax. Everything looked fresh, but the young lady behind the counter asked me to tell her all the ingredients first before she actually assembled the Poke Bowl together. Now, I'm usually used to poke eateries that will assemble it in front of you as you choose the ingredients. The young lady seemed a little flustered, and the fact that she didn't speak English complicated things a lot. Without trying to be offensive, I guessed by the accent that she spoke spanish, and I asked with success in her native language. Luckily, I spoke enough Spanish to be able to order food, but she still didn't seem to understand things I was asking for, like their yoju ponzu sauce... which was clearly on the menu, and I had to point it out to her, but she could not find it on the register. Another young staff member came out from the back but also seemed lost in finding things on the register. This young lady also did not have an adequate command of English either and struggled with the other customers . After paying, the original girl who took my order had printed the ingredients list to refer back to, but when she began assembling my bowl, she still seemed confused as to where the ingredients were contained within the salad bar in front of her. Additionally, she went very heavy-handed on the sauce, when I clearly said, "Poco Poco, por favor."
Side note, two kids next to me were struggling to order from the automated kiosk on the side of the counter, but apparently, it's broken. The two servers behind the counter could have told them that earlier, before seeing them hit the machine and struggling. Not sure if I'll come back, as this was the most painful order of poke Bowl ever. Otherwise, the price is decent, and the ingredients are fresh. read more