Steve is a wizard! I was riding along the rail trail and all of a sudden, my cassette was loose and…read morebottom bracket vibrating. I emailed Steve and he took a look the next day and fixed everything free of charge. Now that's service. Old Goat Gear Exchange is a quaint shop right off the commons that sells new and used bikes and all the outdoor gear you could ever need! They also sell used items (for great deals) on consignment. Steve gets to know his customers, and when I walk in, he greets me by name with a smile on his face. Quarantine got you down? Old Goat still has bikes, despite the nationwide shortage. I've never felt more welcome at a local bike shop than at Old Goat Gear Exchange and will continue to bring my bikes in for service. I will likely purchase some other doodads to support a great resource in our community.

Wow, I can't believe I'm the first one to write a review for this store. This store sells used &…read morenew outdoor gears and the staff here are very friendly and helpful. I've bought snowboots (used), gaiter (used), ski poles (used), and other things here. Reasonably priced! I love it! When you fail finding gears you need at ReUse Center, this is the place to check. Definitely consider stopping by before buying anything new from box stores like EMS. If you really need new stuff, you can also check the outdoor store on Commons .. keep your money working for the local economy!

There was a good variety of tackle and bait. He came out pretty quick and was really nice and…read moreknowledgeable. Everything was cheaper than most shops.

If your looking for bait for your stay in the finger lakes, don't go here. The woman that came out…read moreof her house to serve me was one of the rudest people I've come across at any business. If there was another bait shop within 20 miles I would've never bought a single thing from this sloppy mess of a shop. She treated me like a total idiot for asking the simple question of what kind of minnows they have. I'll never set foot on that neglected property again.

I purchased a cross-country ski set online. Larry was so nice about answering my inquiries about…read morehow to get it properly set up.

Seasonable selection of sports/outdoor gear is good. Staff are helpful, honest, and knowledgable.read more

The workers here are super friendly and very helpful. I got some new cycling shorts here that I…read morelove, and it was cool learning about the trek app.

Amazing service and customer care! Once you experience this establishment, it will be difficult to…read morepatronize other bike shops! Unmatched personal attention. They cannot stop themselves from sharing their immense knowledge.

I don't know too much about bicycles, but it's obvious that this place is an Ithacan gem. Among my…read morefriends are some serious cyclists, so I've made many a trip up to Glen Swan's with them, and they absolutely swear by his work. They're road bikers and they buy parts, gear and clothing, and occasionally place orders with him (I'm pretty sure Glen does the whole spectrum of bikes, though). Glen does the repairs they don't know how to do - serious stuff, as Jennifer said. Glen also sells whole bikes in addition to parts at whoppingly awesome prices. He and his wife (and their two dogs) are extremely friendly, and Glen is extremely helpful to his customers as they make decisions or ask for recommendations. Also, Glen barely marks up his stuff, so if you're willing to make the trip up to his house (the drive is gorgeous), his prices are worth it. He prefers cash and is open from 5:30-8:30pm Monday-Thursday these days.

I called Swan Cycles on a Thursday afternoon because my bike wouldn't stay in gear. I needed my…read morebike for an even Saturday, but Swan Cycles is only open Monday-Thursday (until 8:30PM). Talking on the phone for 5 mintues I explained my problem and the age of the bike (an old racing by from the 1970's). When I told the man on the phone the age and style of the bike, he said "Oh, that means it uses [some different mechanism to shift than newer bikes]. I was told to try tightening a small pin up by the gear lever. Lo-and-behold, my bike is fixed! I am seriously impressed by Swan Cycles' knowledge and customer service (he waited while I flipped my bike upside-down to pedal and change gears). I would highly recommend Swan Cycles to anyone wanting great customer service from a knowledgable team.

This is a well stock shop and has many bicycles available. I was looking for a Bicycle to travel…read morewith self supported by like many place in the finger lake it is not easy to find one. They were very accommodating about building one up form the frame for me and the make I had information on. I would highly recommend them for repairs and if you are looking for a bicycle as they are very knowledgeable

A few weeks ago, on the first day of a long awaited Finger Lakes vacation I blew apart my rear…read morederailleur, hangar, and chain on my Cannondale when doing a steep climb. I called around the Geneva, NY area to see if anyone could help and all but one said maybe in a few days but probably wouldn't have parts. The one who said he would do whatever it took to get me back on the road was Weaver Bicycle Shop near Penn Yan. I can't say enough positive things about how I was treated and my bike repaired. He told me on the phone he would take parts from a brand new Cannodale if that is what it would take - and he did just that. This is vacation season so I didn't expect him to drop what he was doing, cannibalize a brand new Cannondale for a hanger, improvised a repair, replaced my chain and parts of the derailleur, trued my rear wheel, and did a great tuneup to get me back on the road early in my long awaited vacation. The owner and his wife were courteous, friendly, and his cost was amazingly fair and reasonable for all that he did. If you live in the area, or are on vacation and need bicycle repairs, tune-ups, or to purchase a new or used bike and accessories I highly, highly recommend you visit this shop.

I ordered this jacket on November 23, 2018 and arrived on November 27, 2018 it fits perfectly!!…read more Ordering was very easy I had no problems would definitely order again. Shipped Item(s): 1 Carhartt Duck Quilted Flannel Lined Active Jackets - Irregular Dark Navy 3XL-Reg Please allow 2 to 3 business days for delivery. Payments: Your credit card has been charged $76.48. $65.99 merchandise $10.49 shipping $0.00 tax Sincerely, Steve Fragnoli Owner

This place a joke. I placed an order online and was never sent an email confirmation, was never…read morecontacted regarding an issue with what I ordered being out of stock, and my email I sent to customer service out of concern for their strange charge to my card ( NOT the total I confirmed online) was completely ignored. When I finally had a moment to call them to remedy all of this, the woman "helping" me repeatedly spoke over me, never apologizing for their errors or their lack of communication, and told me that " we don't owe you anything more." Don't give this business your money.

I walked in with a whole lot of questions and not a lot of knowledge. Joe was really patient,…read morehelpful and made a real effort to make sure I had the info I needed to get the right start. Will be going there for all my archery needs in the future.