I had a great experience talking about gear at The Ski Company Rochester for the western New York…read moreregion with both Mark and Werner. Both were super helpful for picking a new set of skis and boots. I'm excited to get back on the hill with a new pair of skis.

I went and dropped off new skis to get sharpened. They for got about them and then called me almost…read morea month and a half later saying they cant sharpen them bc they are broke. I know I left my new skis with them not broken. They said nothing they could do about it. Its was my problem. Manager was anything but friendly. Never spend a dollar again there!

Where does this become a 5 star…read more - burnt Crab cake - bleached lettuce - a "medium rare" having ZEROOO juice And EXTREMELY SALTED is that "cook" coming from a Diner short order "cook" Id have had a 10 times Better burger at 12 ounces with hardly no Anafalactic kill me salt that ever ear this putrid salty CRAP couldn't wait to brush my teeth to get rid of the burning salty CRAP

Best Snowboard Shop in the Tri-County.... If you are looking for Mid Level to Higher End Product…read moreselection, this is the place you go. They do not carry a ton of brands, but they carry the only ones you need to buy. They also have a good Skateboard and BMX Selection, Some Shoes and a small softgoods selection. Great Shop...

Excellent service and employees stepped right up to ask me if I needed help. They also had great…read moreadvice for snowboarding and many other topics when I asked! Small board shop, tucked away but great place and they sell top tier snowboarding gear!

Amazing store from products to customer service 5 stars!! Got everything I needed for the mountain…read moreand more!!

I went here when it was Red Door and was nervous about the switch over. But fortunately, the the…read morechangeover was good. We've been renting skis here now and getting work done on our skis since it opened. I just got to deal with Trevor and he helped me out by fixing a tip on one of my ski poles. I've also dealt with Alyssa previously and she was wonderful to deal with. They're the only spot really to get your skis in Buffalo. Their prices are cheaper than online, which is kind of hard to do. I just had both of our pairs of skis, sharpen and waxed and they were great on the slopes. You're looking yfor ski equipment. This is a place to go.

I only give a 2 they don't cause they don't pick up their phone Renee was excellent and very…read morecordial and very knowledgeable. One of the "managers " had an attitude with me when I asked him about the boots and the gear not being ready Told me he stayed up late and was tired - hmm kinda weird but so unprofessional

Downright poor customer service. They have many youngster employees out on the floor, yet they were…read moreall sitting around and I had to seek help myself (I say this as a fellow youngster, and look, I get the appeal of being on your phone, but come on!!!). Once I did track down one employee to help me find a ski helmet, he just ditched me in the midst of me trying the recommended product on! I ended up going with another helmet that I eventually found on my own. The Ski Company is lucky that I was in absolute need of purchasing a helmet that day, otherwise I would've left the store as quickly as that employee retreated to sitting on his phone! Unsurprisingly, this in-person customer service translates to over the phone, too. I had asked to speak with a specific employee who was tuning my skis, and was met with a "uh I don't think he's here today," only to find out later that he was indeed there after I called back and was placed on hold AGAIN. I've worked retail jobs and this is a huge no no and quite frankly just lazy! They do seem to have a large selection of discounted skis, though. Plus the giro helmet I purchased was pretty cheap and what I was looking for!

All the male workers I encountered were complete assholes. They acted like they were doing me a…read morefavor by answering my questions about ski boots and snowboarding bindings. The two ladies working at the front desk were really nice and helpful thought. The products being sold have a pretty big up charge too so I wouldn't bother buying anything. Only go to try the fit.

I purchased a cross-country ski set online. Larry was so nice about answering my inquiries about…read morehow to get it properly set up.

Seasonable selection of sports/outdoor gear is good. Staff are helpful, honest, and knowledgable.read more

I have been an REI member for nearly two decades. Though most of my experiences have been at their…read moreflagship stores whist residing in CO and WA, I've lived back east for a few years. Normally, I'd just order what I need and have it shipped. Today was something different. Loaded up the family and drove 90 minutes to go to the store in Ithaca. I was surprised that they had a tiny selection of paddling gear. The staff was unfriendly and inattentive at best, and the gentleman at the register had the personality of a wet fart. They expended zero you know whats to even acknowledge a customer. There's plenty of room for improvement. While I'm not done with REI, I'm good if I never go back to this location.

Love REI and was anxious to see the new store in Ithaca that had opened…read more I was disappointed. It has the same high quality products but seems very small and short in inventory compared to the REI stores I've been to elsewhere. What really blows my mind is this is in ITHACA whose signature activity is hiking AND SENECA LAKE and they have no kayaks or paddle boards or really anything related to water activities. I was absolutely shocked as I wanted to look at some of those items and there is nothing here. Dick's sporting goods in godforsaken Binghamton has more water activity items than REI. I truly hope this is a temporary issue they will rectify. Huge disappointment.

Great (almost) customer service! Left a short-notice Saturday afternoon message requesting…read morescheduling an appointment to rent snowshoes for Sunday morning and they were kind enough to call back to let me know they don't rent snowshoes so we could make other plans. (Sidenote: don't believe everything the internet tells you... like who rents snowshoes!) The callback was very considerate and, should I ever need XC ski rentals in the area I'll be calling Podunks again. :)

Terrible. Sold me a cross-country ski set and the skiis started falling apart in less than 2 years…read more Brought them back and he said there was nothing he could do. Not only that, they were the wrong size--about 6" too short which made them sluggish.

Hit the slopes! This mountain is a great place for all skill levels of skiers and boarders alike…read more We went later in the season (first weekend of March), and it was still nice and cold. Lines weren't ridiculously long and felt well managed. We mostly hung out on the left side of the mountain where the more difficult greens and easier blues were and had a great time. The lodge had some good food that wasn't crazy expensive, and The Cannery over in the Sunset Lodge was perfect for some Apres Ski cocktails and beers. We will definitely come back to this mountain again!

I maybe be biased because I live so close to Bristol Mtn. But, then again, I use to live in the…read moreAdirondacks, Northern VT, and have a sister who lives in Aspen so, mountain access has been an issue. I LOVE BRISTOL!!! Their website is great; the season pass options are great, ticket prices are reasonable and the mountain has great slope options. Night skiing lighting is great too!!! All in all, one of my favorite Upstate NY mountains!!!

I brought a gun in that needed repair. They were able to take care of it within two hours. I'm…read moreastounded! So grateful they were there! The rest of the store is perfect for any outdoorsman.

From the owner: We are a local, family owned and operated business for outdoor enthusiasts…read more We carry several local Finger Lakes products, clothing and footwear lines of Carhartt,, Kings Camo, Helly Hansen, Carolina, Dry Shod Ariat, Bearpaw and so much more. We are also a full service Archery Pro Shop with the largest 30 Yard indoor range with a second floor shooting area. We are a Mathews, BowTech, and Darton Dealer. We carry hunting blinds, Tactacam products and food plot items. FLX Armory is also on site that buys, sells and trades firearms, as well as offering gunsmithing and selling ammunition called FLX Armory. Our staff is very knowledgeable in Outdoor Sporting Goods and clothing and are here to meet all of our customer needs and wants.