Their dog Rocket was humping their sales associate while we trying to buy boots. then, THEIR two…read moredogs peed on the carpet, right in the boot section. they did nothing. But then they told us that testing out the poles was ruining their same carpet the dogs had just pissed on. always very arrogant, condescending. Will only shop at FULLSEND or Bristol, or burton/ online companies directly.

Been to Henrietta and Bloomfield locations. First salesperson who helped me pick skis was pleasant…read moreand personable. Not what I would've settled on had I done my research but fine. Fitted into an oversized pair of boots by a teenager who was very pleasant and tried but not knowledgeable enough. Made it right on a future visit by an excellent experienced fitter and paid a reasonable restocking fee when I explained the issue. Satisfied and happy customer but recommend coming in with a good understanding of what you need and making sure you speak to someone knowledgeable.

Great (almost) customer service! Left a short-notice Saturday afternoon message requesting…read morescheduling an appointment to rent snowshoes for Sunday morning and they were kind enough to call back to let me know they don't rent snowshoes so we could make other plans. (Sidenote: don't believe everything the internet tells you... like who rents snowshoes!) The callback was very considerate and, should I ever need XC ski rentals in the area I'll be calling Podunks again. :)

Terrible. Sold me a cross-country ski set and the skiis started falling apart in less than 2 years…read more Brought them back and he said there was nothing he could do. Not only that, they were the wrong size--about 6" too short which made them sluggish.

I had a great experience at this location. I was in a bit of a time crunch and needed to get a roof…read morebox for my car and get it installed. I wish I remembered the name of the employee who educated me on crossbars and roof boxes. He was extremely helpful! He also installed the box to my car and made adjustments for me. When we realized the sunroof was blocked he then took the time to readjust the box. For all the time I took up he was still super nice.

Love this place. Nice casual clothing; good quality. TEI membership get you a yearly bonus based on…read moreyour spending. Great return policy. Staff are helpful and knowledgeable

I highly recommend this place for ski boots or equipment. I broke the zipper on my x-country boots…read moreand had to find a replacement quick. No one in Monroe or Ontario County had any options for me. I emailed Snowflake and the responded quickly that they did have boots in my size. On top of that they were super friendly and knowledgeable about boot fitting. Even though it was a drive for me I would return for boots for skis in the future.

Not only do they custom fit Ski and ski boots. But the owner is able to stretch and punch out hot…read moreor sore spots on your hockey ice skates creating a custom fit. To bring you up go speed I had recently purchased a pair of Bauer vapor ice skates and after wearing them a dozen times I still experienced foot pain caused by my flat and collapsed arches. The place I had purchased them couldn't get rid of those "Hot Spots ". So a teammate recommended The owner Greg and he was able to heat and push out these areas of the skate boots. Now from this new custom fit I have total relief from the pain in both skates. Awesome! So now these skates are the best fit skates I ever had. KUDOS

This place is a mecca for sports and outdoor enthusiasts…read more It is a large store, clean, and offering everything that L.L. Bean offers. My friend and I stopped here on our tour of Rochester recently and had a fun time checking out various clothing, and kayaking accessories. The store also has winter coats, even though it is summer, which I like. Not every store keeps all their inventory out.

Came here looking for a rain/wind breaker and rain pants for a trip. Since I had no idea what i…read moreneeded, I planned on spending some time here on a Saturday... but the moment I walked in the door the amazing staff was there to help me out. This one lady in particular spent so much time with me..she took me through the different options for rain coats that would fit my needs. Finally settling on the mountain classic anorak.. love that there is a wide front pocket and a drawstring hood. Next she took me over to the pant section, where she recommended the comfort trail pants. Once I tried these on I fell in love, super comfy and easy to move around in. I was surprised at how thin but protective they are. I also purchased a primaloft packaway vest, perfect to keep my core warm but still able to move. I am so impressed with this place and the service will keep me coming back. After shopping here I am all set for my vacation!

Where does this become a 5 star…read more - burnt Crab cake - bleached lettuce - a "medium rare" having ZEROOO juice And EXTREMELY SALTED is that "cook" coming from a Diner short order "cook" Id have had a 10 times Better burger at 12 ounces with hardly no Anafalactic kill me salt that ever ear this putrid salty CRAP couldn't wait to brush my teeth to get rid of the burning salty CRAP

Best Snowboard Shop in the Tri-County.... If you are looking for Mid Level to Higher End Product…read moreselection, this is the place you go. They do not carry a ton of brands, but they carry the only ones you need to buy. They also have a good Skateboard and BMX Selection, Some Shoes and a small softgoods selection. Great Shop...

Friendly staff but they aren't always knowledgeable on sports equipment sizing and fit…read more Good selection of used and new equipment and prices are reasonable. I've sold a few things to them, could I sell it for more myself on Facebook, eBay, or sideline swap? Yes however, I don't have to deal with annoying buyers.

Friendly staff. Organized space. I went there to get floor hockey equipment and the prices can't be…read morebeat.