Charged me $30 to make a 5 minute phone call to SRAM about a warranty. I called 2 other shops…read moreafterwards and found they charge only $20 for the same service.

I ordered a hard to find item from Martin's Bicycle and admit I was a little unsure of ordering…read morefrom a business I knew nothing about. I feared their order fulfillment and shipping processes might not be up to date. To my surprise and delight, the opposite was true. They were on it and shipped the next morning. Communication was excellent every step of the way. They pride themselves at providing excellent customer service and seem to walk the talk. Great store! Shop with confidence.

Wow, this place is super efficient with nice bikes and great kayaks. The gentleman who helped us…read morewas efficient and kind. He brought the bikes to us and made sure they fit to our liking. Then, we kayaked on a lovely canal filled with ducks, fish jumping, muskrats, and a beautiful kingfisher. This is a great vacation thanks to Shoreline!!!

New kayaks, friendly service, online delivery and pick up. Reasonable rates. We had a great family…read moretime on Keuka Lake.

Great shop run by a lovely family. Friendly service and excellent prices. They carry a wide range…read moreof bikes and accessories. Would definitely recommend. A pleasant surprise and one of the only bike shops in the area.

I picked up a cyclist stranded with a flat tire and a pump he thought wasn't working properly in…read morethe middle of nowhere along Seneca Lake. It was 5 p.m. and we thought surely no bike shops would be open. The Bicycle Barn was, until 6; we became aware that it was a Mennonite (i.e. Amish) shop on the phone, and the individual I'd picked up was concerned they may not have his particular kind of tube (for a racing bike). Lo and behold, we were shocked to find that this is a fully-functioning bicycle shop carrying every kind of bike (from racing bikes to recumbants to tricycles) you can imagine. The workers behind the counter were Mennonite boys between the ages of 10 to 16, and they were fully knowledgeable about what this individual needed as well as how to work his pump. We were surprised and pleased at our experience. I am not an avid cyclist and do not visit upstate NY often but, if I were and if I did, I would certainly return here many times.

The workers here are super friendly and very helpful. I got some new cycling shorts here that I…read morelove, and it was cool learning about the trek app.

Amazing service and customer care! Once you experience this establishment, it will be difficult to…read morepatronize other bike shops! Unmatched personal attention. They cannot stop themselves from sharing their immense knowledge.

This is a top notch shop. They offer quality products and their service is second to none. I highly…read morerecommend these folks!

Be mindful this business no longer rents bikes, even though the sign out front says "Rentals." They…read moresold their rental inventory during Covid. If you are looking for bikes to rent in Canandaigua, go to the Pier Market on the City Pier.

They are the best! Always my go-to for all my biking needs. Fast, friendly, and professional…read more Prices are good, and service is fast. I can't compare it to other shops in the area, because I won't go to someplace else.

The folks at Towpath have ruined us for any other bike shop. They've set a high bar. It's like…read morehaving family in the cycling world

I've been here a couple of times already for a helmet and an inner tube. The owner Tom is super…read morefriendly and helpful. It's more of a bike shop people like to stop in to say hi because of good experiences. He's been helpful getting the exact price point and quality. Don't be fooled by the size and selection. They have affordable options available and also some really super high end products. Some really amazing bikes and service. I definitely recommend stopping in and getting set up with a new ride. They have plenty of E-bikes to get up those Ithaca/Cornell hill.

I never post reviews but felt the need to share:…read more I took my bike in to have work done, I use it everyday to get to work. They shop seemed good and knowledgable in bikes. I give two stars for the timeframe and customer service: Bike was brought in Friday afternoon, I was told by the mechanic it would be started/looked at over the weekend, -then I was told monday, -then I was told later in the week (his reason was "it is a long job so we need to set time aside") I called them to check when it would be done and if the parts I brought were compatible however they had not started yet, so I called a second time to see. **The man proceeded to yell at me over the phone, he repeatedly told me: that he "works 100 hour work weeks," I need to stop asking him for a timeframe I should "take the bike back now" and that I waste "10 minutes every time I call him" He was not able to give me a timeframe and told me to wait to be called when he gets to it. I was excited to work with them and have a reliable local shop, unfortunately that will be found elsewhere.

Amazing customer service. I had a few questions and the team at Wheels Unlimited were super patient…read moreand helpful.

My wife and I just love Wheels Unlimited and the owner Taylor. He is all about knowing his…read morecustomers, and giving you the best recommendations for bikes he possibly can. For a small bicycle shop in the fingerlakes you will find he has just great knowledge on Road and Mountain bikes all the way up to the latest trends, which are eBikes. When you visit his shop you will find a very good selection of bikes that range from the mid-tier quality bike to the high end enthusiasts level and everything in between. He equally has a great selection of biking accessories and clothing apparel to make sure you look great on your new bike. Not only does Taylor know bikes but he's an expert craftsman at repairs and tune-ups along with custom mods or builds. One of the best experiences you will find if you stop by Wheels Unlimited is the man himself, Taylor. He is friendly, customer focused and always will put you first. He is truly there to share his passion about biking with you and making sure you have the best experience and products that he can offer. Out of all of the bike shops my wife and I visit in Upstate, NY - Wheels Unlimited is the best shop we have ever been in and highly recommend them.

Glad they are open! Had a flat got it fixed while I waited…read morethanks Jay! Lots of Giant Bike options and accessories. If you don't want to go into the shop you can pull up and call him and he will come out and get your bike. Very accommodating.

They are the best bike shop I have ever been to. Great personal service and very patient and…read moreknowledgeable. Thanks