Needed an adjustment to my derailleurs and expected to have to leave it on this busy Saturday…read moremorning. Nah! They rolled her back, adjusted everything within 15 minutes and couldn't have been more pleasant. The price too was very agreeable. As I walked through the store, their selection was expansive. I've historically bought a lot of equipment from Amazon but I think I'll be pushing some business their way. A new go-to for sure.

I'm on a 12 day tour of the Finger Lakes with Bicycle Adventure Club. On this Memorial Day I had my…read morefront hydraulic brake malfunction. They took my bike and bled the hydraulic line and replaced the brake blocks. They finished the bike overnight working outside business hours. I'm totally in on their professiontalism and wish to help. Thanks guys! Ray from Connecticut.

Thank you Brandon for fast, accurate service that saved my bacon once again. My bike was quickly…read morefixed and ready to go!

Service people were rude and not knowledgeable about the product that they sell. Returned a rack…read morebag and they didn't believe the person, female, who returned it. She explained what the reason was in detail and they had to have two people try it before she was believed. It they knew their product, they would have easily been able to see why it didn't work as described. Also, do not make purchases online from Locally. If you try to return your purchase, it's not allowed without the physical card. This is dumb seeing the physical card was not required to make the purchase online and they had all the information to credit the original card. Get with it Locally!

Today I went in to learn about fixed gear bikes. I met Drew and he taught me so much about the…read moreparts I need to hunt for. And where to learn more online about fixed gear bikes. He did not try overly hard to sell me anything or make me feel dumb for being a beginner. Overall very nice repair dudes! they all were excited too hear that young people and skaters are setting up DIY rigs.

I was looking for a traveling bicycle for self supported trips. They had a TREK 520 Granda in my…read moresize. Their customer service is great and all their people are friendly. They have a well stock shop and it is very busy, but they are quick to help you and make sure you are happy with you purchases. Highly recommend them

Stopped here for an emergency spoke repair as me and some friends were traveling the Erie Canal via…read morebike. Despite being backed up by around 30 repair orders, when I told them of my situation they took the time to diagnose and fix my wheel. Apparently whoever did the tensioning previously had messed up, causing another spoke to snap shortly after said previous repair. Other than that, the staff was extremely helpful and friendly. Been looking into getting a new bike, so it was nice speaking to someone with an idea of what I should be looking into. Shame I forgot to ask their name. Regardless, would love to come by again. Highly recommend.

Phenomenal support from Chris. I'm trying to get back into mountain biking after a 20+ year hiatus…read more He helped me find a bike that met my needs and get be started. Will definitely be going back for future services and purchases.

Very friendly, kind, gracious, and they know their trade. The kind of people you want to give your…read morebusiness.

My wife and I bought two e-bikes. They were extremely helpful with our purchase and were very…read morepatient with all of our questions. They are not open on Wednesday. They service all the bikes that they handle. You can also get many accessories there as well. We bought a helmet and cell phone holder for ours. If you're in the market, I would at least give them a chance to show their bikes to you. You will not be disappointed with the friendly customer service.

This is a top notch shop. They offer quality products and their service is second to none. I highly…read morerecommend these folks!

Be mindful this business no longer rents bikes, even though the sign out front says "Rentals." They…read moresold their rental inventory during Covid. If you are looking for bikes to rent in Canandaigua, go to the Pier Market on the City Pier.

Had a custom set of very high end, retro, wheels made for a build I was doing. I had the hubs but…read morepurchased a set of impossible to find rims from Pete. Wheelset came out perfect, was lighter than I originally anticipated and the build quality is top notch. I am not in the area, so handled this build entirely through email, but no problem through any step, wheels were fully built before payment as well. Communication was excellent through the entire process. Highly recommended.

I spent a month or so searching for some decent road bike wheels on a budget. I was mainly looking…read morefor some production wheels in and around the $300 range and had a few wheels in mind. I hadn't even thought about custom wheels until i came across some discussion on a road bike forum. Initially, I was going to buy all the wheel parts myself and then have a shop build it up locally. But after speaking to Pete (whom I came across on said bike forum), having him provide all the parts and build up the wheels came in even a tad cheaper!! It was a no brainer to go with Pete. Of course price is not the determining factor of whether you should deal with Pete or not. Pete not only has some excellent pricing for his work, but his customer service levels are next to none. We probably have an email thread going back and forth between us 15-20 times over the course of three weeks. I was initially a little hesitant about custom wheels when we first started talking. This was because I was brand new to the custom wheel world and knew next to nothing about custom wheels. But by the time i put my order in, i was 100% confident I was going to be getting exactly what I was hoping for and needing. Pete spent a lot of time answering all my questions in great detail and i couldn't have asked for anything more. When the wheels arrived, they were packed EXTREMELY well. Seeing the attention to care that went into the packaging of the wheels was quite surprising. Maybe it's because i've never had wheels shipped to me, but regardless, my wheels came out of the box in perfect condition. Flawless. As for the wheels, well, i could not be any happier with them. They came out of the box true and round as can be, and after about 500km so far (i know, not a ton of riding), they are still perfectly round and true. I will definitely be looking to work with Pete again when I look to upgrade to some higher end wheels.

The staff were extremely unhelpful I took my e-bike in to…read morefix a flat tire The gentleman at the front counter was extremely gruff and said that there will be an up charge of $85 just because I had not bought the bike from them. I had no choice to get the tire fixed at their shop as I did not want to lug the bike around Next day was just as bad as the next counter person said that they are 'no nonsense' and don't like people coming in if they have not bought the bike from them. That is one sure way of turning business away, as I was thinking of buying another bike from them. Please stay away from this place. There are plenty of other bike shops with extremely pleasant staff and great customer service

Lots of bikes. Not a lot of help. Was the only one in there for over 10 minutes and not a single…read moreperson in sight tried to help me.

I had a great experience at this location. I was in a bit of a time crunch and needed to get a roof…read morebox for my car and get it installed. I wish I remembered the name of the employee who educated me on crossbars and roof boxes. He was extremely helpful! He also installed the box to my car and made adjustments for me. When we realized the sunroof was blocked he then took the time to readjust the box. For all the time I took up he was still super nice.

Love this place. Nice casual clothing; good quality. TEI membership get you a yearly bonus based on…read moreyour spending. Great return policy. Staff are helpful and knowledgeable