Today I went in to learn about fixed gear bikes. I met Drew and he taught me so much about the…read moreparts I need to hunt for. And where to learn more online about fixed gear bikes. He did not try overly hard to sell me anything or make me feel dumb for being a beginner. Overall very nice repair dudes! they all were excited too hear that young people and skaters are setting up DIY rigs.

I was looking for a traveling bicycle for self supported trips. They had a TREK 520 Granda in my…read moresize. Their customer service is great and all their people are friendly. They have a well stock shop and it is very busy, but they are quick to help you and make sure you are happy with you purchases. Highly recommend them

Great, friendly, knowledgeable staff who helped me purchase my first e-bike! Have not needed…read morerepairs yet, but I trust them do an excellent job!

My wife and I bought two e-bikes. They were extremely helpful with our purchase and were very…read morepatient with all of our questions. They are not open on Wednesday. They service all the bikes that they handle. You can also get many accessories there as well. We bought a helmet and cell phone holder for ours. If you're in the market, I would at least give them a chance to show their bikes to you. You will not be disappointed with the friendly customer service.

I had such a great experience at Rochester Fitness and Cycling. Jamie the owner was so…read moreknowledgeable and helpful when I first went there to check out some bikes. There was no high pressure just very helpful. I ordered a bike a week later and picked it up a week after that. Jamie was so wonderful and even swiped out my handlebars for different ones that were more comfortable. it was a great experience and I would definitely buy another bike at this great shop!

We ordered a Hoist V4 Gym from RFC and it was an outstanding experience from start to finish…read more Jaimie was incredibly helpful as we were becoming familiar with the gym and the options. The communication post-order and the delivery couldn't have gone any smoother. They helped with placement and the shuffling around of other stuff to make it all work. Having a store to walk into and test equipment prior to ordering and industry professionals with as much experience as they have to answer questions and work with along the way is such a wonderful resource for the Rochester community. Thank you!!

They are the best! Always my go-to for all my biking needs. Fast, friendly, and professional…read more Prices are good, and service is fast. I can't compare it to other shops in the area, because I won't go to someplace else.

The folks at Towpath have ruined us for any other bike shop. They've set a high bar. It's like…read morehaving family in the cycling world

The staff were extremely unhelpful I took my e-bike in to…read morefix a flat tire The gentleman at the front counter was extremely gruff and said that there will be an up charge of $85 just because I had not bought the bike from them. I had no choice to get the tire fixed at their shop as I did not want to lug the bike around Next day was just as bad as the next counter person said that they are 'no nonsense' and don't like people coming in if they have not bought the bike from them. That is one sure way of turning business away, as I was thinking of buying another bike from them. Please stay away from this place. There are plenty of other bike shops with extremely pleasant staff and great customer service

Lots of bikes. Not a lot of help. Was the only one in there for over 10 minutes and not a single…read moreperson in sight tried to help me.

I'm on a 12 day tour of the Finger Lakes with Bicycle Adventure Club. On this Memorial Day I had my…read morefront hydraulic brake malfunction. They took my bike and bled the hydraulic line and replaced the brake blocks. They finished the bike overnight working outside business hours. I'm totally in on their professiontalism and wish to help. Thanks guys! Ray from Connecticut.

Thinking that it might be too soon after my first post. I almost didn't write this review…read more However, when you are treated with honesty, kindness, professionalism, and friendly service. That should be recognized. Have been thinking about selling my Cannondale road bike. Spoke to Doug and he gave a number of great tips to do so. None of which would benefit RV&E. As much as it pains me to pay for work I can do myself. A few repairs were needed on both my Cannondale and hybrid bikes. Not going to mention how inexpensive this was. (I lost my tools during a move.) Phil, Dan who took care of the repairs are great members of Team RV&E. Check them out,

I had a great experience at this location. I was in a bit of a time crunch and needed to get a roof…read morebox for my car and get it installed. I wish I remembered the name of the employee who educated me on crossbars and roof boxes. He was extremely helpful! He also installed the box to my car and made adjustments for me. When we realized the sunroof was blocked he then took the time to readjust the box. For all the time I took up he was still super nice.

Love this place. Nice casual clothing; good quality. TEI membership get you a yearly bonus based on…read moreyour spending. Great return policy. Staff are helpful and knowledgeable

Highly recommend, friendly, good service. Lots of experience so they will get you right... much…read morebetter than other places I've been nearby

I really wanted to like Roger and his bike shop. I went out of my way to support a small, local…read morebusiness instead of the large chain bike shop. He special ordered tires for me and told me how much it would be to install them. I got a message that the tires were in and headed off to the shop with my bike. I should have clarified when I would be in with my bike- mistake #1. When I arrived, I was told it was a ten day wait. Fine, that was my mistake. I can wait. Mistake #2 I didn't thoroughly clean my bike before taking it to him. I'm busy. I barely have time to ride let alone detail it with my toothbrush. I did knock the worst of it off and figured it wasn't too bad. Wrong. I apologized for how dirty my bike was from trail riding. He told me "you're right, take it home and clean it." Done. But first I took myself to the big name bike store, bought my new tires and tubes, and proceeded to use YouTube to figure out how to change them myself. Thank you, roger for giving me the motivation and confidence to do it myself. Turns out it was a 20 min job that I was more than capable of. I'm also in the market for a new bike so there's another sale lost. I'll happily go out of my way to avoid this shop. On a side note, I had my toddler with me and unloaded/loaded the bike with one arm. It was not a small feat but doable. Roger never offered to help in any way. (Not that I ever expected him to.) At the big name shop, the clerk offered to carry the tires out to my car for me- totally unnecessary but a kind gesture that spoke volumes.

Russell is always helpful and friendly. He is very knowledgeable about bicycles and is willing to…read moreshare his wisdom.

So to begin, I had taken my bicycle frame and wheel to this joint and left it for 3 weeks,…read more I had requested that I was looking for a fork and a headset that would allow me to build up my bike. Initially I had given the owner my target budget, verbally of $300 to $400 to for parts and labor. He never EVEN looked for parts and I recieved no calls, Just his BULLshit excuse he had not looked and no time! After 20 unanswered phone call and messages I said I want my parts back. He had a pissy mental attitude like a scorned little man and really kind of psyhco when I came to get my parts. His shop is a mess and he has NO bikes to sell and I guess would be better going OUT of Business! Nut job and just about threw my frame and wheel at me. The pandemic has ruined his mojo! Thank god I did NOT buy a $5000 Ebike from Pyshco Man. Run away from this dealer. Do NOT spend a dime in his hole in the wall bike? shop/.. Any questions as I was HONEST and clear/ J