Very friendly, kind, gracious, and they know their trade. The kind of people you want to give your business.

My wife and I bought two e-bikes. They were extremely helpful with our purchase and were very patient with all of our questions. They are not open on Wednesday. They service all the bikes that they handle. You can also get many accessories there as well. We bought a helmet and cell phone holder for ours. If you're in the market, I would at least give them a chance to show their bikes to you. You will not be disappointed with the friendly customer service. read more

Great, friendly, knowledgeable staff who helped me purchase my first e-bike! Have not needed repairs yet, but I trust them do an excellent job! read more

Best bike shop in Rochester! Big selection and give a fair trade in for your bike. Very knowledgeable staff. We've purchased 6 bikes from The Bike Zone and have never had a problem or complaint. read more

Dave and his team are honest and easy to work with shop local get maintenance done local. I never needed to hold on to paper work they always do what they say they will do I'm so happy with my new bike read more

The Bike Zone - Bikes Near Me - Rochester, New York

Dave, Lisa, and Justin really know their business. They are a delight to deal with and their mechanical repair work is masterful and reasonably priced. I've dealt with almost every other bike shop in Rochester, and the Bike Zone is my go to choice. read more

Great bike shop with great owners/service. Just purchased an ebike and was grateful for the knowledgable staff and their assistance and guidance. Looking forward to a continuing relationship with this shop. read more

Even though I repair my own bikes, Bike Zone is great place to get parts and technical advice. Highly reccomend.

Stopped into The Bike Zone for a repair on my shifter cable. This was my first time in and right from the jump I could see why they have been in business for so long. Kind, polite, warm, and friendly describes the personality of the business. A young man who works there(sorry I forgot your Name!) with in a matter of minutes asked me a few quick, calculated questions and then simply got to work. I wasn't even worried how much it would cost because at that point I was willing to pay for such quick service! Being a technician/mechanic myself the fact that at such a young age he could diagnose and repair something that quick is amazing. Kudos to you! The repair was affordable in my eyes and I even picked up a new set of handle grips for both my wife and I bikes. They also have an array of uses bikes and new as well. Their price markup on some items are very noticeable but understandable as well. All in all The Bike Zone Has earned my business. read more

I am delighted with Bike Zone. Recently I purchased quick links at two other well known local bike shops. On their websites they both advertise the links as being a 2-pack for around $6. The links are manufactured with 2 links in a sealed blister back. When I went to those other shops they both handed me just 1 link in a blister pack they cut in two. When I objected they told me that the quantity on their websites was a mistake and they would correct it soon. (They haven't) Today I ordered the same quick links (2-pair) from the Bike Zone website for around $4. And I was all ready to give them grief when the very nice sales lady handed me the complete blister pack with 2 links inside. Just as advertised. I was speechless. Thank you Bike Zone for being honorable and honest and not having dishonest advertisements. Bate and switch. And thank you for reasonable prices. I will be back and from now I will sing your praises. read more

Had a great experience at the Bike zone in Greece today. I only needed to have an inner tube replaced. I brought the tire in to make sure that I got the right size. The lady behind the counter was pleasant, looked at it, asked if I would wait, because they could install it there in a few minutes, and promptly did so. Their furbaby, Porter, was a wonderful customer service greeter, too. I couldn't be more pleased. I will be using them for my bike needs from now on. read more

Dave and Lisa were great to work with. Their expertise in the various bikes in their shop and allowing me to try out a few bikes helped me select the Trek FX3. I greatly appreciated their patience in answering all my questions. I could not ask for better service. Do yourself a favor and visit the Bike Zone for your next purchase. Scott S. read more

Very and I mean like Saturday Night Live skit rude service staff. And I'm being nice with "rude". I'll never walk in there again. There are plenty of other shops in town that won't infuriate you every time you visit the store. Avoid this place! read more

Although they require Face Masks for people entering the store, at least according to their web site, not one employee in the store was wearing a mask, nor keeping proper social distancing. The owner, maskless, was in a conversation with a customer maybe two feet apart. read more

The owner of the shop was rude, inattentive, and dismissive to everyone in the store- including his wife. They had what we needed but next time I will go elsewhere. read more

Expensive and lacks customer service. I walked in at 11:15am on 6/25/2020 Nobody acknowledged me in the store. I was interested in purchasing a bike. I walked around the store and nobody offered to help. The store was disorganized because bikes that were available for purchase were mixed with "work orders". I was miffed that store clerks ignored me as I perused the inventory. I guess I will spend my money somewhere else where I could atleast be acknowledged and appreciated. You won't find that here. I do not recommend. read more

I have been a Bike Zone customer for years and have bought many children's bikes there. They are very laid back, don't engage in hard-sell tactics and are happy to let you browse. I don't interpret that as lack of service because once you signal you are a serious buyer, they spend time with you and answer all your questions. They have kindly serviced all our bikes, even making minor repairs for free or very low cost. They don't carry a huge stock but they are very knowledgeable and stand behind what they sell. I don't go anywhere else for bikes and/or service. read more

I bought a trek bike here in May 2006. Unfortunately I was travelling much of that summer and didn't get much of a chance to ride my bike. I did have my bike for 30 days, and while riding to work one day, my crank arm came off of my pedal. I brought it in and fixed. Great warranty service, although nothing special. This year, in June, I was on the local bike trail and my crank arm comes off again. I tightened it up a bit and then brought my bike to the shop the next day. Although my bike wasn't under warranty anymore, the guys at the Bike Zone went out of their way to fix my $$$ bike. They looked high and low for parts and when they couldn't find the OEM part for my bike, put in a better gear, and cranks. This probably cost shimano $100. My bike now rides amazing!! Thanks Bike Zone! read more

I brought in the damaged front wheel off my Specialized 29er to see if they had something comparable that I could buy as a replacement. Dave was extremely helpful in helping me pick out something that wasn't just the cheapest option or the most expensive - but the BEST option for what I needed. He even swapped my brake disc, tube & tire over to my new wheel so it was ready to go right when I picked it up - free of charge! I would definitely recommend Bike Zone to anyone looking to shop for a new ride, or for parts/service. They even had a dog in the shop! Who doesn't love a place that has a dog??? read more

I have been going to the Bike Zone since they first opened, when I was a little kid. We stopped in recently to purchase 3 new bikes for the family... The store was dead and had 3 employees working, not one person acknowledged our presence we walked around for about 20 minutes and eventually just left. You definitely lost a life long loyal customer !! read more

My bike got a flat tire last summer. I took it to these guys to fix. They ended up replacing the tire, tube, and installing the new one. They did this for a very reasonable price and it was an easy transaction. I would definitely recommend them for repairs! Furthermore, I heard them talking to other people there about repairs, and they seemed very knowledgeable and were well-equipped to handle a variety of situations and parts. I was also looking at their bikes and products they were selling. They don't have anything "casual". The bikes are expensive, but well-made, I assume. They'll also allow you to test drive down the road, which is nice. Their selection wasn't right for me, but I will plan to return to them if I need a part, tool, or repairs. read more

Thanks Dave and Linda and Bike Zone team, for getting me in on a short notice. I appreciate your great bike service and friendly atmosphere. I'll be sure to pass information on your bike store to all the cyclists (snowbirds) coming up from The Villages Fl read more

Thank you Bike Zone... We travel every summer in our RV with our 3 bicycles, a Tandem, and 2 road bikes. We are always looking for rides to do in whatever area we end up in. One of our stops this last year was near Rochester, NY. Not knowing the area we called around to local bike shops, out of three shops called only The Bike Zone was helpful in getting us a great route to ride. Dave & Lisa are the best, so very helpful in every way and we had not even been to their shop yet. A few days later we made it in and found them just as helpful in person. No sales pressure at all. We did leave with some purchases that were a fantastic deal. Also found more ride routes and club info. We can't thank The Bike Zone enough, Thanks again Dave & Lisa read more

We have been to the Bike Zone a few times over the past few years for both of my kids bikes. Both Dave and Lisa are the best! Very knowledgeable in the business, great customer service, and honest advice. I REALLY appreciate their service and great attitudes. Whether it is buying a bike, a simple repair or even a more advanced issue. They got us covered. read more

They have a good selection of items, both road and trail with prices comparable to other shops online and in town. The employee, Lisa, was very helpful and fun to deal with. Because of her personality and dog I probably spent 75% more than I would have without them. So, KUDO's to you Lisa! It's nice to have women in the bike shops, I would like to see more in the repair areas around town! (You won't find her online on the staff page nor can you have a business card with her name on it like the other employee.) The reason I gave them 3 stars the is the attitude of the owner, Dennis. He tried to guilt me into buying something from him because he is local. I told him I just spent $200 just in his shop so I don't feel bad. He said it more than once as I was walking out the door, no "thanks" for what I did buy, just how bad I was for not making another purchase. I do go out of my way to buy local and I am loyal to many stores that aren't convenient, but I love the staff or the products or both if lucky. By the time I got to the car, I remembered him and why I never went there, he is one of those owners that thinks guilt and pushiness is a proper sales tactic. Owners should leave selling to the people they hire...I probably would have bought it from Lisa and this review would have been 5 stars and a glowing review... read more

Stopped in to have new inner tubes and tires put on. Dave helped me and was quick and very friendly. He had everything done in less than 10 minutes. He didn't try and sell me anything, no nonsense, just gave me exactly what I needed. You'd better believe my wife and I will be back for any future bike needs. They're locally owned, friendly, with reasonable prices. Thanks Dave! read more

I actually just made an account on Yelp solely to write this review. My name is Matheus Oliveira (Instagram is @mattyofit) - now I'm all about love and respect. I came into the shop with these people multiple times. I always politely asked them that my time is valuable and to please just have my bike patched up since this store was 30 minutes away from my house. I had a local bike shop but the derailleur I needed could only be grabbed at this location. I got 2 new shifters on each side of my bike, a tune up, brand new brakes, and bike rack from them (I spent over $600 in their store and tipped between $50-$100 on top of it) Back in April. A few weeks later one of the shifters went bad and I had to go to my local shop to get that fixed. The local shop in Brockport said I should have asked for a refund, which I did not at the time. Anyhow, it's the end of May now (6 weeks after the service was done) and my brake is completely busted as well. When I politely asked Dave (the owner) for a refund (and note, very polite), Dave had cursed me out and blamed everything on me for destroying everything. Hard to see how I could have personally destroyed my brakes when I use Zwift for all my training and barely even touch my brakes or the shifter he messed up too... I'm moved into Florida now and he knew that as well that I was moving when I left his shop. I value my time and have never written a review over any store ever in my life. If you have a chance to follow me on Instagram, you'll understand that I have way better things to do than be on Yelp and talk down about another business. A simple "I'm sorry Matt, but I can't issue that refund" would've been more than a fine answer as I was extremely polite when I had requested a refund. From a businessman myself who only cares to do amazing business with my clients, these people were absolutely horrible and thought it was okay to treat me like a waste of a human simply because I'll never see them again. Poor morals, poor business. read more

Huge kudos to Team Bike Zone! I had some unexpected damage to my bike and received kind, swift and excellent service!! They made an excellent repair in fantastic turnaround time so I could get back on my bike ASAP!! I've been a customer for several years and am so appreciative of this business! read more

My first experience with these guys was unbelievable. I brought my Specialized bike into the shop to have the derailers adjusted as I was unable to shift and couldn't get it right myself. They stopped what they were doing, adjusted everything and refused to take any form of payment. The whole thing was done with a smile. Have been back many times since. Customer service at its finest read more

Great guys at this place! Quality, knowledgeable, helpful and down to earth. Genuinely good people and great service. Small town feel on busy west ridge road. Had a problem with the bottom crank on my Columbia hybrid and at first they tried to help me DO but when the threads were stripped and the spindle was cross threaded they took it right away and fixed it better than new for a ridiculous low price! I even felt bad paying so little so I tipped the dude. Highly recommend this place! read more

I purchased my first bicycle one year ago. I have had excellent service and recommendations since then. We just purchased our second bike and my family is really enjoying a new lifestyle. This is a great shop. As new bike owners we were cautious but they did not oversell us and educated us through the entire process. They are always involved in community events. I'm happy to continue to support this local bike shop!!! Thanks guys! read more

I just had The Bike Zone service my wife's Diamondback. they did a great job, the bike rides better than when we bought it... from another shop. It was completed in one day, which is a real surprise for early May. I am very happy with the service. I will be back for all my bike needs. read more