Today I went in to learn about fixed gear bikes. I met Drew and he taught me so much about the…read moreparts I need to hunt for. And where to learn more online about fixed gear bikes. He did not try overly hard to sell me anything or make me feel dumb for being a beginner. Overall very nice repair dudes! they all were excited too hear that young people and skaters are setting up DIY rigs.

I was looking for a traveling bicycle for self supported trips. They had a TREK 520 Granda in my…read moresize. Their customer service is great and all their people are friendly. They have a well stock shop and it is very busy, but they are quick to help you and make sure you are happy with you purchases. Highly recommend them

Very friendly, kind, gracious, and they know their trade. The kind of people you want to give your…read morebusiness.

My wife and I bought two e-bikes. They were extremely helpful with our purchase and were very…read morepatient with all of our questions. They are not open on Wednesday. They service all the bikes that they handle. You can also get many accessories there as well. We bought a helmet and cell phone holder for ours. If you're in the market, I would at least give them a chance to show their bikes to you. You will not be disappointed with the friendly customer service.

My e bike is amazing It gets me to work faster now…read moreI will recommend you to all my friends

I had such a great experience at Rochester Fitness and Cycling. Jamie the owner was so…read moreknowledgeable and helpful when I first went there to check out some bikes. There was no high pressure just very helpful. I ordered a bike a week later and picked it up a week after that. Jamie was so wonderful and even swiped out my handlebars for different ones that were more comfortable. it was a great experience and I would definitely buy another bike at this great shop!

Thank you Brandon for fast, accurate service that saved my bacon once again. My bike was quickly…read morefixed and ready to go!

Service people were rude and not knowledgeable about the product that they sell. Returned a rack…read morebag and they didn't believe the person, female, who returned it. She explained what the reason was in detail and they had to have two people try it before she was believed. It they knew their product, they would have easily been able to see why it didn't work as described. Also, do not make purchases online from Locally. If you try to return your purchase, it's not allowed without the physical card. This is dumb seeing the physical card was not required to make the purchase online and they had all the information to credit the original card. Get with it Locally!

The staff were extremely unhelpful I took my e-bike in to…read morefix a flat tire The gentleman at the front counter was extremely gruff and said that there will be an up charge of $85 just because I had not bought the bike from them. I had no choice to get the tire fixed at their shop as I did not want to lug the bike around Next day was just as bad as the next counter person said that they are 'no nonsense' and don't like people coming in if they have not bought the bike from them. That is one sure way of turning business away, as I was thinking of buying another bike from them. Please stay away from this place. There are plenty of other bike shops with extremely pleasant staff and great customer service

Lots of bikes. Not a lot of help. Was the only one in there for over 10 minutes and not a single…read moreperson in sight tried to help me.

Needed an adjustment to my derailleurs and expected to have to leave it on this busy Saturday…read moremorning. Nah! They rolled her back, adjusted everything within 15 minutes and couldn't have been more pleasant. The price too was very agreeable. As I walked through the store, their selection was expansive. I've historically bought a lot of equipment from Amazon but I think I'll be pushing some business their way. A new go-to for sure.

I'm on a 12 day tour of the Finger Lakes with Bicycle Adventure Club. On this Memorial Day I had my…read morefront hydraulic brake malfunction. They took my bike and bled the hydraulic line and replaced the brake blocks. They finished the bike overnight working outside business hours. I'm totally in on their professiontalism and wish to help. Thanks guys! Ray from Connecticut.

This place is amazing!…read more They fix bikes for free and sell bikes them! ( price is generally just as competitive as craigslist!) Before I left the mechanic asked if I rode my bike with a helmet and I said "no"so he gave me one and said I wouldn't have to pay for it if I promise to use it. They also made sure my bike had a bell :) They gave me a pink slip and said that I can come back for repairs for free any time with my bike purchase. ( they already repair bikes for free so I'm not really sure if I needed the slip?) but it's nice to know that I have free Maintenance on this bike for the rest of its life. :) I'm so glad I stumbled upon this gem. The proceeds go to a great cause. They give away bikes back to the community at events they hold. All the workers are super and nice and are also volunteers. I brought my broken bike in here and they fixed it quickly for me. If you are looking for a place to have your bike fixed or buy an old bike, this is definitely the place for you. Also if you would like to pick up a great skill this store also trains volunteers on how to fix bikes. The volunteers can also work in the front office and the bike give away events.

this place has a fantastic mission and a staff of volunteers. I highly recommend purchasing or…read moremaking bike repairs here. I just purchased a new road bike and they were informative, honest, and made sure I was comfortable with all pieces and info before leaving. They even gave me a bike rack for storage while riding and a presta valve adapter. Great humans and I'm always happy to support R Community.

I had a great experience at this location. I was in a bit of a time crunch and needed to get a roof…read morebox for my car and get it installed. I wish I remembered the name of the employee who educated me on crossbars and roof boxes. He was extremely helpful! He also installed the box to my car and made adjustments for me. When we realized the sunroof was blocked he then took the time to readjust the box. For all the time I took up he was still super nice.

Love this place. Nice casual clothing; good quality. TEI membership get you a yearly bonus based on…read moreyour spending. Great return policy. Staff are helpful and knowledgeable

Great little bike shop with many years of experience in a variety of styles and kinds of bikes…read more I take my bikes there for tune-ups and/or repairs. Also the store has expertise with recumbent bikes.

Very disappointing customer service - the owner Roger put down my mountain bike to my face claiming…read moreit had rust and mold, which it clearly didn't. When I objected he also hung up the phone on me. I will never visit that place again.

Russell is always helpful and friendly. He is very knowledgeable about bicycles and is willing to…read moreshare his wisdom.

So to begin, I had taken my bicycle frame and wheel to this joint and left it for 3 weeks,…read more I had requested that I was looking for a fork and a headset that would allow me to build up my bike. Initially I had given the owner my target budget, verbally of $300 to $400 to for parts and labor. He never EVEN looked for parts and I recieved no calls, Just his BULLshit excuse he had not looked and no time! After 20 unanswered phone call and messages I said I want my parts back. He had a pissy mental attitude like a scorned little man and really kind of psyhco when I came to get my parts. His shop is a mess and he has NO bikes to sell and I guess would be better going OUT of Business! Nut job and just about threw my frame and wheel at me. The pandemic has ruined his mojo! Thank god I did NOT buy a $5000 Ebike from Pyshco Man. Run away from this dealer. Do NOT spend a dime in his hole in the wall bike? shop/.. Any questions as I was HONEST and clear/ J