I've been here a couple of times already for a helmet and an inner tube. The owner Tom is super…read morefriendly and helpful. It's more of a bike shop people like to stop in to say hi because of good experiences. He's been helpful getting the exact price point and quality. Don't be fooled by the size and selection. They have affordable options available and also some really super high end products. Some really amazing bikes and service. I definitely recommend stopping in and getting set up with a new ride. They have plenty of E-bikes to get up those Ithaca/Cornell hill.

I never post reviews but felt the need to share:…read more I took my bike in to have work done, I use it everyday to get to work. They shop seemed good and knowledgable in bikes. I give two stars for the timeframe and customer service: Bike was brought in Friday afternoon, I was told by the mechanic it would be started/looked at over the weekend, -then I was told monday, -then I was told later in the week (his reason was "it is a long job so we need to set time aside") I called them to check when it would be done and if the parts I brought were compatible however they had not started yet, so I called a second time to see. **The man proceeded to yell at me over the phone, he repeatedly told me: that he "works 100 hour work weeks," I need to stop asking him for a timeframe I should "take the bike back now" and that I waste "10 minutes every time I call him" He was not able to give me a timeframe and told me to wait to be called when he gets to it. I was excited to work with them and have a reliable local shop, unfortunately that will be found elsewhere.

I rode a new to me e-bike to the shop, to get some: diagnostics on it, get a mirror and have it…read moremounted on it, buy a water caddy and have it mounted on it and get some questions specific to e-bikes answered. They did also this and answered a bike frame fit question that I have never managed to get a correct answer to. The visit was a win and worth the shop labor and time. I will go back to the Cayuga Ski and Cyclery.

A bike shop that wouldn't even let me bring my bike inside? The staff here is really something.read more

I don't know too much about bicycles, but it's obvious that this place is an Ithacan gem. Among my…read morefriends are some serious cyclists, so I've made many a trip up to Glen Swan's with them, and they absolutely swear by his work. They're road bikers and they buy parts, gear and clothing, and occasionally place orders with him (I'm pretty sure Glen does the whole spectrum of bikes, though). Glen does the repairs they don't know how to do - serious stuff, as Jennifer said. Glen also sells whole bikes in addition to parts at whoppingly awesome prices. He and his wife (and their two dogs) are extremely friendly, and Glen is extremely helpful to his customers as they make decisions or ask for recommendations. Also, Glen barely marks up his stuff, so if you're willing to make the trip up to his house (the drive is gorgeous), his prices are worth it. He prefers cash and is open from 5:30-8:30pm Monday-Thursday these days.

I called Swan Cycles on a Thursday afternoon because my bike wouldn't stay in gear. I needed my…read morebike for an even Saturday, but Swan Cycles is only open Monday-Thursday (until 8:30PM). Talking on the phone for 5 mintues I explained my problem and the age of the bike (an old racing by from the 1970's). When I told the man on the phone the age and style of the bike, he said "Oh, that means it uses [some different mechanism to shift than newer bikes]. I was told to try tightening a small pin up by the gear lever. Lo-and-behold, my bike is fixed! I am seriously impressed by Swan Cycles' knowledge and customer service (he waited while I flipped my bike upside-down to pedal and change gears). I would highly recommend Swan Cycles to anyone wanting great customer service from a knowledgable team.

So here's the deal......I have known Paul for well over 35+ years ever since he worked at a bike…read moreshop on the Arnot Mall. He always was soft spoken, sincere, trustworthy, and knowledgeable. Following him through these years to where he is now proves that his traits as a businessman hold true to this day. He always shows that going beyond what is typically expected is normal for him. Great guy!

I've been going to Kingsbury's since he was on South Main St (30 years ago). I have never had a…read morebad experience with them. Paul and his staff are skilled and courteous professionals.

The workers here are super friendly and very helpful. I got some new cycling shorts here that I…read morelove, and it was cool learning about the trek app.

Amazing service and customer care! Once you experience this establishment, it will be difficult to…read morepatronize other bike shops! Unmatched personal attention. They cannot stop themselves from sharing their immense knowledge.

Charged me $30 to make a 5 minute phone call to SRAM about a warranty. I called 2 other shops…read moreafterwards and found they charge only $20 for the same service.

I ordered a hard to find item from Martin's Bicycle and admit I was a little unsure of ordering…read morefrom a business I knew nothing about. I feared their order fulfillment and shipping processes might not be up to date. To my surprise and delight, the opposite was true. They were on it and shipped the next morning. Communication was excellent every step of the way. They pride themselves at providing excellent customer service and seem to walk the talk. Great store! Shop with confidence.

Glad they are open! Had a flat got it fixed while I waited…read morethanks Jay! Lots of Giant Bike options and accessories. If you don't want to go into the shop you can pull up and call him and he will come out and get your bike. Very accommodating.

They are the best bike shop I have ever been to. Great personal service and very patient and…read moreknowledgeable. Thanks

Dale provided amazing customer service at Syracuse Bicycle in December when I purchased the…read moreCannondale mountain bike, when I picked it up in February and when I went in to get accessories and to check the way I was fitting the bike with how I was riding. The price was much more reasonable buying it in December and I believe I received great value in this bicycle! I have been riding the trails, on my college campus and around the neighborhood with no problems. Today Dale helped me be prepared for the expected tire blowout with tools and a spare tube to change it with. Also, I purchased a very low profile bag for under the seat to help keep the these live savers on the trail. Finally, Dale showed me the different lubricants to use on the chain. I purchased the oil and he gave me a little instruction on how to best apply it. Knowledgeable people with great customer service is a combination that I appreciate from Dale and Syracuse Bicycle!

Great customer service, speedy repairs, knowledgeable staff and a vast selection of bikes and…read moreequipment. I took my 15 year old Trek in for some much needed maintenance and I am more than happy with the value and level of service provided. I'm sure I'll be back when it's time to buy that long term bike for my son.