So far our service has been great. JC was on time to drop off and pick up our POD. He was incredibly helpful in informing us about the POD and made sure that we had the locks to secure it. He was professional and kind. My parents are moving across the Country so he made sure to let us know to pack the POD tight. Ed was my sales rep and he was able to get me the Veteran's discount for my parents as my Step-Dad is a Vietnam Vet. He worked to get us the best rates possible. read more

I'm writing this review to warn everyone about the worst moving company ever: PODS. I had nothing but problems with them every step of the way. - Booking: PODs confirmed that I could park and store my POD on the street. But after my POD was loaded, I found out that city regulations didn't allow it. PODs knew I didn't have a driveway, but they still booked my move and took my money. I had to pay an additional $600 for their "city service delivery," which meant the driver had to stay with the POD until it was unloaded. This also pushed my delivery date back by 4 days. - POD drop-off: The driver parked the POD in an unauthorized parking space at the storage facility. Customer service said they couldn't do anything about it because they were closed the next day. I was charged a fine by the storage facility. - Delivery: The rescheduled delivery date was confirmed by phone. But when I logged into my account, I saw that the date had been pushed back an additional 3 days without any notice. That's a week from the original delivery date that was promised. - Customer service: The customer service team is outsourced and of very little help. I asked to escalate my issue, but I was left on the line for 10 minutes in silence. Their only solution was for me to pick up my belongings at their facility, which would require me to rent a truck and hire additional movers. I asked for some kind of compensation for the errors along the way, but they refused. I would not recommend PODS to anyone. They are a disorganized and incompetent company that will only cause you stress and headaches. If you're looking for a moving company, I suggest you pay for a legit one. P.S. If you're thinking about using PODS, here's a tip: Don't. Just don't. Save yourself the trouble and go with a different company. read more

Outrage pricing. Claiming they offer 25% on TV ad but the pricing is over $3000. U-Haul charges $2500. Only need the ship couple appliances. I am looking to spend less than $600. So don't even brother to use pods.com. They are the most expensive. read more

Moving short distance. The delivery driver was rude and very unprofessional. The first time i met him my landlord had a place marked for him. He was defiant and put it near but not on the marked area. Week later same driver goes to pick up the pod. He calls me and tells me theres a truck in the way. He described it to me. N the owners door was 50 feet away i asked him if he could knock on the door and kindly ask him to move for a bit. He told me he aint knocking on a damn door ill have to reschedual. I asked him to wait a minute ill call my landlord to call him. So that happened. He got the pod loaded. He shows up he started backing up the hill on driveway stops n gets out. There is a wire in his way so he says he cant bring it in further. I mentioned to him that the door was facing the wrong direction. He tells me he picks it up the way he wants and puts it down where he wants. I replied then what is the use of all the questions n diagrams there on the website asking you where n how you would like it placed?. He then started telling me he aint turning around. I asked him why cant he do the job im paying him to do. Sarcastically told me i aint paying him. (Kinda am.. Its coming out of my account.). He then started threatening that he was going to take the pod to the warehouse n i can pick my shit up from there. I told him put the pod down he isnt leaving with everything i own. I then realized the wire in his way was to one of my 11 security cameras, i tried to tell him give me a minute n ill get it out of the way. He was making snarky remarks to me that his boss is listening n im being recorded. When i was trying to tell hom about the camera cord he was yelling at me to stay away from him. Im crying during all this. The total time he was there was 20 mins. He dumped it on the hill at the end of my driveway at the road. The only place a camera isnt. My ex has stolen a house full of things from me already i was trying to conseal the fact im moving in my things from my other house here so he dont know my other things are here. Now its at the end of the driveway. My ex will pick the locks n load up my things without even coming on my property now. I cant rest now until monday. Its Saturday i started moving quickly out of the other place 1 week it took..Also while he was putting the pod down he managed to tear up 4 huge spots in my yard. He put it down n it was rocking it. N he quick took off. I have all this on video. I went to go look in the pod n can barely get door open because a bunch of things fell and were now up against the door. I called n complained. As i said they wont be here till monday. I was advised that i was going to be charged $115.00 for it being repositioned n i may or may not get a refund on that. I had a pod container b4 n it came on a truck n was put down n picked up easy. Make sure your not selecting this company. Dont get the ones that have the lift with all the wheels to move it. The representive i spoke to said under no circomstances should that guy have treated me that way. He said hes forwarding my complaint because people like this driver make the whole company look bad. I agree the guy should be terminated. I was assured that the request to have a different driver come to fix this. I forgot to add i cant get out my driveway now. N my neighbor cant see to get out hers. Just rediculas. Im discusted to say the least read more

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This is about pods not this specific location. I talked to a customer service about options and was informed there was only about a 50 dollar difference between getting a 16 - foot unit and 2 - 8 foot units. Incredible lie. It's costing me and additional 2500 (I knew I was paying the cost of 2 units but did not realize they charge more to ship 2 units because then WHY would this be a 50 dollar difference?) Customer service was unhelpful and said my complaint is not valid. I'm not dealing with this abroad because my stuff is packed away and I'm trying to deal with this without anyone local to assist me because I can not afford this at all. They conducted an investigation to assess but they found not fault in them. Its all on me despite massive miscommunication. It takes 2 people in a conversation. It makes no sense. I would not recommend pods. Hiring a moving truck and movers actually would have cost me 3000 total for the move and I would not have had to move this myself. I feel very scammed. Skip the pod and just hire a moving company because it'll end up similar at the end of the day but you have to lift less stuff if you get a company. I will never use pods again. read more

didn't show up, charges are triple what was quoted. If you can avoid I highly recommend you do.

No one was there when i went to get my pod to fill it. Had to wait with my hourly paid movers for someone to show up. now that i am getting it delivered, they tell me 1) it will be $200 extra because they need to change trucks and 2) they will wait until after my monthly storage charge starts to ship it; so they can charge me both for the delivery AND for the storage costs. So an extra $500 total. They will not prorate or deliver earlier to avoid the monthly storage charge. They will find ways to steal money for you and they know you cant do anything because they have your belongings. It is an extortion business. read more

Last week, I was ready to give Pods a 5-star review. I paid for three Pods, two large, and one small to move from FL to TX. Everything was awesome, very great and skillful drivers, until....they delivered my third (and btw, the small) pod. The instructions were to leave it on the driveway, which is a bit steep, but the other two drivers that -by the way- brought me two large ones- were extremely fast, skillful, and careful, and had ZERO issues using the podzilla to bring them down. The driver of this SMALL last pod left it on top of the driveway, blocking most of the sidewalk. Unfortunately by the time I found out, he had already left. It was about 8am and I couldn't get anyone to pick up the phone at Pods, and the chat was not available yet. About 1 1/2 hours later we got to speak with the first agent (of a bunch we had to talk to), and they told us there was no way they could get us to speak to a manager. In the meantime my family got to empty the pod, so they could pick it up soon enough so we didn't get a violation letter from the community. I saw the driver coming back to our house, I explained that he could in fact put it down my driveway without any issue, but to my surprise, he said that he was only sent to open our pod...(what?) , he explained that my other two drivers were probably some experienced than him, and since he was on a tight schedule to take another pick up, and for that reason he couldn't take it with him. I continued trying to get someone on the phone to help us. Everyone was very understanding, but the major issue was: they didn't pick up the phone at the facility in Round Rock, TX. Fast forward to the following day, which was my scheduled pick up day. I get an email the night before, CONFIRMING the pickup window as 12-3pm. At 11am on the pickup day, I get an email saying that 'as requested' my order had been updated. I got into my account andI found out that my pickup date had been pushed 5 more days?!?! excuse me? I didn't request that! Now I've just chatted with yet another agent, but again, they are very nice, understanding, and they try to do everything they can to help, but no one picks up the phone at the storage facility at Round Rock. And still, I have paid a lot of money, have a Pod blocking the sidewalk, I wasted more than half of my day on the phone instead of being unpacking, I may get a penalty for blocking the sidewalk, and still no solution. Such a smart business idea, but poor management practices. read more

Ripoff artists who majorly overcharge. Impossible to reach a supervisor and when you finally do weeks later, they also don't give a care. Once they have your stuff they can charge whatever they want to get it back. DO NOT USE!!!! read more

I should preface by saying I personally have not used PODS, but after our experience with them I never will and will advise everyone I know to avoid them. We spent a week and a half trying to have one of their containers removed from our driveway after closing on our house. It was impossible to reach the local facility and every call to the corporate number we were given conflicting information or told it would be "picked up within 24 hours." (This happened 3 separate times.) We had our real estate agent and the seller's agent also reaching out. Our agent went as far as emailing the CEO Kathy Marinello who essentially blamed us for the seller being shady. "Sadly our employees are subject to customers who don't pay their bill, nor adher to their contracted responsibilities. The seller left their garbage, refused to answer phone calls as well as pay their bill. Our employees ultimately are impacted by these consumer behaviors. In this case, your buyer received free garbage removal services. We received nothing for compensation to our great employees. But that is no concern of yours." While I appreciate leadership that stands up for their employees, perhaps consider going after the people that breached their contract for damages before blaming the people that used you for "free garbage removal services" and for your failure to factor in how to compensate employees appropriately when issues arise. read more

THEY WILL NOT DELIVER OUR POD TO OUR HOME! Do not use pods unless you have an abundance of money throw in the trash and want to move in the most inconvenient way possible. Our whole purpose of using pods was the convenience of not moving it into a storage unit and back out and back into a house. Now we get to drive 2.5 hours BOTH WAYS to go get our crap. Load it up into a uhaul and unload it again. Sounds like fun right? Especially with 2 kids. Oh and just gotta fork out a few thousand more dollars to them that we don't have. I would have given all of our stuff away and just bought new stuff, if I had known the thousands of dollars we would fork out to have our stuff move and stored and moved again NOT TO OUR NEW HOUSE. read more

My experience is that the customer service is awful. When you call it is a constant loop of number selections that are not helpful at all. It is near impossible to talk to a live person. They also have a text system which is awful. I am not sure there is an actual live person working in customer service. They seem use to use AI extensively. When I received the quote and established the order I was told by the agent that I could access the POD by going by the destination location where it was stored. However, that turned out to not be accurate. So it is not easy to access in a short time frame. PODS will save you money over traditional movers but be prepared to be on your own and don't expect to talk to an actual customer service person at any time. It is totally an online operation during the whole process. If using for driveway to driveway at a house it is fine but if using for an apartment building or tight parking situation be prepared for issues with rules and regulations that are not POD friendly. read more

Experience started off great. I was moving 2500 miles. The drop off was great. Driver professional. I ask questions! They failed to tell me the second I was one minute late scheduling the pick up of the empty pod they would immediately process an additional $300.00 out of my account. No doubt it's buried in the fine print but this is shady asf. In addition this container leaked water onto my belongings. My son is preparing to follow me in his own cross country move and he will NOT be using this dishonorable company. I got the typical "our agent made no error" blah blah blah. Lock your card. If they have the number they WILL use it. No wonder they have a one star. Believe the reviews. read more

I started in Bakersfield California and ended up in Louisville, KY. This company is wonderful but the workers who are at the storage facilities are what make this company work. The call center has its moments, answering the phone and call backs is the biggest problem. Word of advise, KNOW WHAT CONTAINER SIZE IS NEEDED, the 16 footer is fine but moving a 4 room house DOES NOT INCLUDE THE GARAGE. I had planned to get rid of my big appliances anyway but they would never have fit into 1-16 foot, I would have needed 3 of them to get all my stuff in it, consumers HAVE TO DO THEIR HOMEWORK!.....so separately: Bakersfield, California Not until you have a contract do you find out where the location of the storage place is, you never get a phone number and never talk to the office either. But once I got this information I went over to check out the size I got 16X8X8, I had to look at it to make sure it would serve my needs. I just drove there told the guy what I wanted and with no hesitation he took one down and opened it just so I could take a look. There are just not enough words that can express how efficient, professional, knowledgeable and just down right good these guys are in representing the POD Company, I just wish I could remember their names, this includes the ones who dropped off and picked up the 2 containers I eventually got. Louisville, Kentucky I must mentioned here that my containers arrived on time, thank-you to the driver who took them across the U.S. I was advised 7 days. So I look into my POD online account and see if the containers arrived, called the call center and made arrangement to inspect them. Easy-piezy. Same setup there small office, didn't have the local phone number, the call center had provided the address before I left California. Man! How many good people are there in the world, I FOUND THEM ALL, working for POD! I drive to the Louisville location, see a trucker checking his truck to leave, say hello, wish him a safe journey, see where I'm going, one of these truckers got my stuff here and whatever he had was someone's life in those boxes! I head over to the office, a kid is standing out on a ramp and greets me "Are you Mrs. so-and-so from California?" Yes....well I've got your containers over there". I wanted to inspect them, you know, no bumps or bruises, checked the locks I put on and no tampering. All good, next thing moving to my new home. The Market Manager Brian Lovingood, nice guy, took me into his office and scheduled the delivery of both my containers, got there on the same day, did what I was supposed to do, MAKE SURE THE DOORS OPEN. Boy that "podzilla" is a work of art, for those who like equipment, Emanual, the deliver, shook those containers, until the doors opened both of them, no problem, he does this everyday! The pick up was easy, can't say much, but the drivers are pretty organized, they call before every drop off and pickup makes it easy for the consumer, even if your running late. The pickup driver was fast, he was there than wasn't. Fast and quite. To end my 3000 mile story, the Market Manager Mr. Lovingood emailed at the end of pickup day, to check if all had arrived in satisfactory condition and wished me well, made me feel all warm and fuzzy ;)....really didn't expect that, a nice touch.......POD's you have great people working for you! At least for sure at the Bakersfield, CA and Louisville, KY locations...Respectfully CCC read more

DO NOT USE PODS. This is one of the worst businesses I've ever worked with. Please check the BBB site and other reviews before you consider using PODs. They used to have an F rating but now they're not even accredited with BBB. They never said they couldn't drop the pod on the street. The driver showed up, was rude, then left. I had to reschedule the moving labor. PODs then charged me an additional $80 to drop and pick up in the same day. Wait times for customer service are ~30min and up to an hour. The POD measurements are from the outside. This amounts to 120 sq ft less than what they advertise. It's taken 3 months for them to finally get back to me on my dispute only for them to tell me they aren't going to do anything to correct the issues we had. The drop off driver was late, didn't call, and refused to drop it where I asked them to (huge wide-open concrete pad). read more

Don't use this company They will sell you a size POD that will NOT work just to sell !!!! we rented a POD that was billed as "one room apartment" size our brand new sofa would not fit cant speak to anyone who can or will do anything this experience has been som PODS should be ashamed of read more

Dont use pods. Our lives have been hell since we decided to us pods for our move. Nothing but major issues on your end. Started fine... got both pods then after they got picked up and you had our stuff you changed. First we got charged for transport and delivery 2x. Almost $12,000 Causing a huge issue with our move. Terrified if we had enough money to get here. That is allot of money you stole from us. Your company after 4 calls 2 we were put on hold the hung up on. finally refunded one of the charges. Your senior rep called us and told us a $900 credit is being added to our account to cover deliver n pickup. Brcuase ofneverything we went through so far. The rest will be sent back to our account. We were supposed to have our pods 7 days according to your ppl and 3 weeks later it supposed to come today n shocker it's not today. Now tm. Now since They are late women today said they will be charging us another month for both pods. Excuse me. Your 2 weeks late n im gunna get charged? I have a special needs 8 year old who is having the worse time without her things. Today 2x you tried to charge us $350 for delivery. Delivery is already paid for. We called again after 1st try and rep said they will make sure it doesnt happen again. SHOCKER it happened again. We call and this rep gave us attitude and hung up on us. The second rep stated well the credit isnt a garentee. Its simple, STOP TRYING TO CHARGE US EXTRA MONEY OVER AND OVER. Give us out stuff, and let's be done with this nightmare. I think to be honest you should refund the whole amount after all this crap. Or at least half. This is the worse experience of my life because of pods. Please have who ever is HIGHER than a supervisor call me today. We have emailed and called and no higher ups call back even though the reps says they will. Stop waisting so much of our time. Thank you. If you don't fix this TODAY we will be calling news stations and buisness bural and telling them what you habe done to us. Again don't use pods, the will charge u over n over for the same and act like it's not their problem read more

I booked my POD four months ago and the day before it was set to be delivered, they called me and told me that it couldn't be delivered at my address due to "street sweeping." I explained that I chose the date and time specifically to secure a spot outside of the weekly 2-hour time frame where street sweeping occurred. Furthermore, the POD would only be on the street for a mere 24 hours. After hours of phone calls with different reps who provided conflicting information, I had to ultimately cancel my POD. Mind you, this was less than 24 hours before they were supposed to drop it off for my cross-country move. The only alternative they provided me was to drive over an hour away to load the POD at their facility. At that point, I would need to rent a U-Haul, load it, drive an hour, unload it, and then load the POD. What a great service! To make matters worse, I hired movers to load the POD for the following day, which I then had to cancel and pay a late cancellation fee -- all because PODs couldn't make good on their initial promise of delivery. Not only were the reps rude and unhelpful, more than one time they connected me with the wrong warehouse manager who provided false information. Truly a miserable experience and on top of all this they tried to stick me with a fee for canceling "late." There is 0 communication between customer service, sales, and the actual facilities dispatching and scheduling POD deliveries. It's amazing to me the company is still in business. 0/5 stars and good riddance. read more

I had a POD delivered to my home successfully. The driver was very careful and polite. He placed the POD on my driveway. Approximately two weeks later a different driver came to pick up the POD. Disheveled and obviously under qualified, he began the process of taking the POD off my driveway. In the process, he gouged my lawn and damaged my house gutter with the lift. He did not apologize nor did he confirm he did the damage. He took pictures of the damages but never reported them to his manager to file an incident report. When I called PODS, there response was they are not liable for any damage to my home when removing the POD. Just a bunch of BS. read more

PODS Moving & Storage - Self Storage Near Me - Compton, California

Moving is hectic and stressful. Especially when helping elderly parents. We decided to get a pod and it has been great. They dropped the pod off, we had the time we needed to pack and they picked the pod up for storage flawlessly. A special Kudos for our pick-up driver Earl. He picked up our pod going to Burnsville area today on 8-13. Earl was the best. He walked me through the whole retrieval process. He was so kind, knowledgeable, and very patient. He ensured everything was flawless. read more

Don't ever chose PODS of you're moving! Worst company ever! Paid for everything up front and on a recorded line I asked am I fully paid from A toZ and they said yes. So I asked is there anything else I need to be aware of and they said no. Come to find out before deliver I was charged 190 for protection and 256 for bringing it to my house which I paid for up front! Worst of all they contacted me that they had room to bring it in a day early and if that was ok, and after delivery they went ahead and charged me 178 no once but twice for rush delivery! read more

Terrible customer service, kept trying to charge my card after I cancelled. And it's now over $3,000 for a move. Keep looking

One of the worse experiences I have not just moving but in general. We book 2 16' pods on April 28. To be delivered June 6th We had a call a week ago from a diver saying he was on his way. Completely wrong day. Last Tuesday we decided to add a 3rd pod a 8' one. The cost was higher than the 16' not a nice surprise but we went for it. This morning they only brought the 8' saying that was all in the order. After 2 hours on the phone they are bringing the 16' but when I checked my invoice the completely change the prices. We went back to the original order. 2 containers but we are now paying $1000 dollars more. Completely dissatisfied with the service. read more

My husband had called months back to schedule a POD delivery for a move out of state. VERY POOR SERVICE!!! DO NOT USE THIS PLACE! just for him to organize a drop off pod the lady on the line was difficult to understand and very short. Poor customer service. AT LEAST the Pod was delivered on time, the only thing that has gone right! This delivery was on May 16th in Arkansas. After loading up the pod we called to have a pick up so it can be transported to where we are now. They picked up on time BUT it has been sitting in Arkansas since May 20th! It should have been to us by now (June 2nd). Outrageous! My husband has contacted the supposed "customer service" line multiple times daily and there is always excuses after excuses! They then said "oh there is a form that needs to be filled out!" Oh hello! You knew the destination before so why wasn't the form given before the drop off in the first place?! KNOW THE POLICIES BEFORE YOU ANSWER THE PHONE STUPID! MY husband has been calling daily to track and check the status and now it just doesn't say the pod is in Arkansas (I guess it's in transit BS! Weeks later! ) it needs to be delivered for the money they charge! Nothing but a rip off! NEVER AGAIN! Do not use this place! You will be disappointed! read more

DO NOT RELY ON THEM. Dreadful unaccountable service. Won't deliver or pick up your POD on time. Will overcharge quoted amount. Their system cannot accommodate reasonable requests like visit storage container on X date and then ship it on Y date. Pack Rat, U-Box, U-Pack, or literally anything else will treat you much better. Good luck on your move! read more

TL;DR - PODS has awful customer service and don't expect to receive your POD when they say. Ours is delayed 10days and counting. We decided to use them based on their "good reviews". However, when you check the websites where they receive ~4 star reviews, those websites don't have a place for people to provide their own reviews. I'm pretty sure PODS bought those good reviews. On ConsumerAffairs.org where PODS has 4/5 stars it says, "ConsumerAffairs is not a government agency and may be compensated by companies displayed." Pretty much sums it up. Everywhere else with real reviews has been a different (terrible) story. Go read them for yourself and make sure there's a place folks can post their own reviews!!!!! Onto my situation... They seemed really competent when we got our quote and booking set, but everything went downhill from there quick. Shortly after booking I called to change the initial drop off date, and received a confirmation email with the new date. However the POD arrived on the original date. Turns out the they just submitted a "quote" to change the date and never actually booked it. FAIL. Then 24h before our delivery date at the new home we were informed it would be delayed 10days! I've tried calling customer service numerous times and get told someone from the "customer advocacy department" will call back which has yet to happen and its been 6 days. It doesn't seem like they're really my advocate if they won't call back and work for PODs. Their customer service team is trained to give people the run around and get them off the line rather than actually help them. Don't believe their BS if they tell you there are no supervisors available. They're there, just need to twist their arm to get to talk to one. In summary, I still don't have our POD. It's been 100+ temps with the heatwave in the northwest, all our fans are in the POD and have been unable to buy fans anywhere including Craigslist. We won't have it for another 5 days IF they actually deliver when they say they will. read more

If I could give negative stars, I would. We have spent hours upon hours with PODS being transferred to supervisors and being disconnected after waiting on hold for several periods of a half hour to an hour each time since the POD was picked up on June 28th from our former home in on the east coast. The POD shipment was scheduled to be delivered to our home on the west coast on Saturday, July 13th, 2024. However, the shipping was canceled in early July without giving us any notice or opportunity to correct whatever issue was keeping it from being shipped. We then learned that there were issues with the Spongy Moth Form and the Spotted Lanternfly Form, and we corrected them as requested MULTIPLE TIMES. At each time, we spoke with a customer service representatives who said that our forms were okay and that shipping would then commence. We have since moved our family across the country to our new location where we are without our belongings. We were told multiple times that shipping of the POD would be expedited. Today we learned that our pod will no longer be shipped to us because it contains a wooden, homemade kayak that my husband built and stored in our basement, and which he inspected before loading it onto the POD. Your logistics person, Destiny, let us know that in the agreement, it states that this is not allowed to be shipped. We reviewed the agreement and nowhere in that does it state this. We paid a large amount of money to PODS entrusting our belongings to your company. We should be able to have confidence that our belongings will be delivered as promised. We had been trying to continue to have faith that your company was keeping your word and going to do what you said you were going to do. You broke our trust. This has caused a major disruption in our lives. You have failed at doing your job. This situation is appalling, unacceptable and outrageous and now, it is unfathomable that we have to take care of this ourselves, what we paid and entrusted you to do after we have already moved. We have been reasonable and patient with all of this -- we have done all we have been asked of you. Even if this would have been communicated to us that day or a couple days later, it would have been highly inconvenient, but we would have made the changes necessary. BUT NOW....this is going to cost us taking over a week off of work, airfare back to the east coast, food, car rental, lodging, and securing another means of transporting our belongings from your location in on the east coast where our POD still is to our home on the west coast. THIS IS NOT ACCEPTABLE. read more

Despite reviews I decided to trust them. BIGGEST MISTAKE! I thought if I plan in advance and learn mistakes people had, I will be different and will get the desired service. How WRONG I was. This company tries to be modern and tech. They succeed and neither. They work as an old legacy machine, when no one can help and you get transferred from one department to another. Here is my story. On my existing reservation that I made two months ago I asked them do add container delivery service (planned to bring our stuff to their location in the first place). Michael, the representative, (oh, I will remember for a long time) said: "I'm having some technical difficulties, let me create new reservation and cancel the old one... It's ready". Once I opened new reservation he created I was shocked: prices doubled. I asked: "why?". He said: "prices change every day". Neither he had my consent to cancel my old order, nor informed me about this dramatic price change. When I asked how to return it back to normal, he dropped the phone. I tried to call back - it's been already after hours and no one was available. Next time I called they said special department will handle it within 48-72 hours. That department really called me back to say some other department will handle it within 3 business day. It's been a week after that call... I'm so mad I trusted them and they can't handle their own mistakes in the respectful manner. NEVER EVER I'm going to use them. read more

Very bad service, customer service, billing process is the wort. I ask for separate invoice but the only answer they can give is we cannot do that. They did before but they just lazy enough to send us the detailed invoice so we can figure out which amount for a certain container. read more

No showed for 2 days straight. Did not even call to say they were not coming. I only found out when I called to find out where they were. Opened a claim so I can get a discount service on the pick up. They gave me nothing. Would never use them again and neither should you. Use Pack Rat or Zippy. read more

I was in need of a good and reasonable storage unit and was nervous about the different rates. Many of them will go up without your knowledge or give you a discount for the first month or so. I was going through the passing of my mother and had a lot of distress in my life. I had gone online to look at PODS and noticed that it might be an option. I reserved it, but thought that I would be notified as the date got closer prior to them just showing up with a POD. I didn't have a deposit made (which I would of thought would have been necessary). I driver called me and said he was outside with my container! I felt obligated to go ahead and receive the container. I didn't realize that there was a deliver charge and the monthly fee. As I filled the unit I asked for them to pick it up thinking that it would be for the agreed amount of $269.00 a month (large size). I was charged for a pick up fee another $89 and then storage of an extra $100 a month. So my reasonably price container has ended up being very expensive. Furthermore, I called customer service and was told I would be given the contract that I didn't have and they took days to respond and it took me several calls to get the contract. As it turns out customer service was going to give me a credit of $100 for a "one time" courtesy credit. I never received it. I then called another customer service rep asking for the name and address of their District General Manager which I never received and no one has bothered to call me back. They are in charge of my personal belongings and it has caused me tremendous stress and worry. Moving and relocating is very stressful and can be a daunting experience. This company should have a follow up call for their customers and to make sure that the POD they are requesting is a good fit for their individual need. This is a bait and switch system so buyer be ware. I will never opt for their service again. Even if I was wrong the way they handled it with me was totally unacceptable. They have ignored me and I feel compelled to make others beware and opt for a different option. Go with UHAUL they provide much better service! read more

Do not under any circumstances use this company. They are super shady. They gave me a quote and getting the Pod delivered was great. After that worst company ever. Customer service wait is no less than 2 hours to talk to anyone to schedule pick-ups or resolve issues. They are charging me $1,200 more than the quoted invoice or refusing to deliver the Pod. The company could be a legit good company but it is running super shady. When the wait time is 1 minute to pay a bill and two hours plus to resolve an issue or schedule pick-up. They do not care about their customers at all. Save yourself the hassle and hours upon hours of wasted time (5 hours in 1 day for me) on hold and just use UHaul so you don't have to deal with your possessions being held hostage while they scam you. read more

RUN, RUN, RUN! Extremely dishonest company with an "F" rating with the Better Business Bureau, (HOME/ accounting OFFICE is in Clearwater FL). ...demonic. They maintain a backlog of 300 UNRESOLVED complaints. Save your self $$$ and stress, just find another way. They failed to address legitimate grievances like re-delivering a POD explicitly UNAUTHORIZED location. Whatever you do not give PODS or any company your credit card information for auto-pay as you are essentially giving them carte-blanche to charge ANYTHING they want for anything they want until you withdraw consent in writing. Extremely unethical people running their accounting dept...also nothing changed when their new CEO took over. It's really BAD. read more

Anyplace but PODS...please! They delivered my POD to the wrong house, and damaged some of my property. So careless and unapologetic.

I wish I could give 0 stars. They completely screwed us over. We reserved our pod several months in advance to move across the country. They came to deliver the pod and apparently some power lines that hung over our driveway were too low, so they just left and canceled our pod. They didn't even attempt to find another solution. Just canceled it immediately. We called to try to get them to deliver it to another spot nearby, but they said it was already canceled, and the soonest they could deliver it was a week later. After our scheduled flights (also scheduled months ahead of time) and after we had to be out of our apartment. Absolutely unacceptable customer service, dont risk your move by booking with them.​ read more

The Equipment PODs and the Staff "Hire a Helper" First - Blurred lines, the two companies, work hard to tell you that they are separate but when PODs sends you any intelligence on your move they suggest staff to help, then they give you a list, but the list of "Hire a Helper" all have the same phone number. Here is the email I received (often). 8/31 Scheduled PODs to deliver my rented PODs to my new home. I was on hold on 8/30 for 25 minutes and was told firmly that the delivery would occur between 2:30 and 5:30p.m., The 8' POD was delivered at 8a.m., the 16' POD was delivered shortly after. When the second POD was delivered, my husband discovered that he was unable to open the first POD, your driver helped him get the door open. Your people didn't think to check the second POD. Apparently, the doors being jammed is a common occurrence. 9/1/23 "Hired Help" left after 35 minutes telling us that without the second POD opening, they couldn't proceed. 2 hour minimum, I paid 392.50 for 35 minutes of work. I was on the phone for forty five minutes (BTW I was very sick and the Hire a Helper staff, not very nice). PODs staff completely unreliable in scheduling and unable to be thoughtful about the process. Once again, we were given incorrect information. We were told that the POD opener would not be here until the next day, the driver showed up within the 2 hour time frame that the first two movers left. The movers rushed out, I think they had a different job waiting, they started the day asking us to show up at 7:00a.m. instead of 8:00a.m. We declined because of my disability and fatigue. The unpacking was to be finished on 9/1. I paid 392.50 for that day and less than one quarter was complete. The problem with the PODs door being stuck is a very common problem. All staff that we met both from PODs and Hire a Helper agreed that it was a common problem. They would not open the POD until my husband signed a waiver about forfeiting a claim for damage. The POD driver come to "shake" the POD so that the door would open. Again, everyone I met and spoke with who had experience with this told me that this is a very common problem with PODs!!! 1. The scheduling should be reliable. Planning is crucial during a move. 2. Full disclosure with staffing. How can workers call and request to show up early? They wanted us to start @ 7:00, and again it looks very suspicious because they exited so quickly 8:35. 3. If you have a common problem with your PODs, why don't you fix it? Why do customers have to pay extra to fix your problem with your PODs? 4. When in the middle of the move, please train staff to be problem solvers - instead of blame gamers or profit puppets. 5. The 392.00 on 9/1/23 should be refunded. PODs should refund the 207.00 charged to deliver the PODs. PODs caused a lot of damage. Below is my dining room table: These are the gouges, not scratches, the gouges - And the lamps... Both lamps were ruined. We are unable to put them back together and the glass lamp shades won't screw back into place. The furniture ruined is valuable, between the dining room table and the lamps, it is several thousand dollars. This is a claim for what I believe you owe us. This is also a criticism of your business practices. You start with blurred lines and now we end with blurred lines. read more

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Horrible experience! Photo tells it all. Contacted them about the location they dropped the pod and was told it would be 4 days before they would get there to move it and would charge us $150.00 to move it. read more

PODS Moving & Storage - Yes this is in the middle of the road. - Self Storage Near Me - Compton, California

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I called PODS and told them we were going to be moving from Utah to Washington but weren't sure exactly when or where. They required a zip code of where we were moving to and said it could easily be changed. The zip code I gave them was in Southern Washington since that was a possible destination. They said when we moved they would send our pods to Oregon which was the closest facility. I reiterated that there was no guarantee we would be moving there and I was assured it wouldn't be an issue. When I called and told them we would be moving near Seattle they said they would send the pods out. I explained my situation and they assured me it wouldn't be a problem. After we purchased our home I called to schedule delivery of the PODS. I was told that I couldn't have them delivered when I wanted because they needed to be shipped up from Oregon. I have absolutely no idea why they were sent there since I was promised it would be no problem to update my final destination. And then, to top it all off, we had to pay over $1000 to get them sent to Washington, where they should have been sent in the first place! I filed a complaint with PODS and, after submitting all the info they requested, I was promised that it would be looked into. After numerous unreturned phone calls and emails, I finally received an email saying that after listening to the recorded phone conversations, I never told them that the final destination had changed. I requested a copy of the recorded calls but that email was also ignored. There is Ansley no way that I didn't tell them that we had changed our final destination. I will NEVER use or recommend this company to anyone. They screwed us over hard and there was absolutely nothing we could do about it. read more

Moving is a very hectic task with young children especially relocating to a different state. The drivers for pods were great and even changing the dates a few times they were able to accommodate customer service wise. My issue is with the monthly billing cycle and how there's no proration or explained when inquiring fot services. My billing cycle for one pod was the 24th of each month. I called the 25th or 26th to have the last pod delivered that already local. Well they couldn't deliver it conveniently until three or four days later which puts me out of said grace period to not be charged the last month rent. They said if I called on the 24th they would've done it. Which absolutely makes no sense since pod still couldnt be delivered until the 30th. So six whole days which would've only be three falling in the said grace period if they could've delievered the pod next day I'd be refunded because I unloaded in 2 hours and was ready for pick up same day. So over 300 dollars their losing a future customer and will also tell anyone I know to stay clear of pods.​ read more

Awful customer service experience, probably the worst I have ever had. The rep and the manager both argued with me, and when I mentioned that the rep didn't have the English language skill required for the job, I was called "discriminatory" LOL! As if pointing out a crappy skill is discrimination, no wonder these people are awful. Americans need to stop taking this kind of crap from people all over the globe. I HAPPILY argued with that manager until he hung up but I doubt he learned any manners. and GUESS WHAT?? I Cancelled my order to pay $600 more at UPACK. GET BENT, PODS! read more