So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

The communication with Camayla has been outstanding, and her responsiveness and ability to work…read morewithin our needs have been invaluable

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

Working with Maple Leaf has been a pleasure, particularly thanks to our property manager Katie!…read more From the start, Katie's eye for quality and completeness was very helpful in getting the home in great shape. She unfailingly followed up and kept track of every detail and project, coordinating across multiple contractors and the wrap-up and move out we were doing. Her communicativeness and responsiveness has been enormously helpful, including when it came time for leasing and move-in. Katie kept everything on track, and went above and beyond with a day packed with tours. Maple Leaf and Katie's professionalism and care really shine through - would recommend working with them!

We continue to be pleased with Maple Leaf Property Management and our manager Katie Mandell has…read morebeen great! She alerts us when issues rise and was really helpful in our recent water heater replacement project. She is professional, prompt, and so nice to work with. Maple Leaf on a whole has been great in terms of overall management and bookkeeping as well.

When we met with Dawnette Fletcher she talked a good game and instantly had our confidence. Three…read moreyears later we terminated the relationship for an assortment of reasons. For openers, Dawnette is a shockingly poor communicator. The text chains I could show you are really embarrassing. She responds as if she's only half paying attention and is very unclear in her responses. We aren't sure if the problem is cognitive or that she doesn't care enough to engage with purpose. She also drops the ball. For example, she was given a three month heads up that the renters would not be extending, and I reminded her twice to get ready to list/show the house again. Nonetheless, the house sat empty for a month because she forgot to get it back on the market. Also, she brought every little renter complaint to me rather than just solving the problems like a property manager should. I'd be on a cruise ship texting plumbers while she waited for further instruction. One time she almost rented our home to a guy who was using his father's SS#. It was obvious something was awry with the renters information and I had to point out the obvious to prevent her from renting the house under fraudulent pretenses. Perhaps our biggest complaint of all is she didn't show us an ounce of respect. We felt like we were at the bottom of her list of people who deserve consideration. We paid her way to much money to feel like she didn't care about us or our experience. The first two years we employed her she found us a renter and we managed the property ourselves. That was mostly ok, other than when she forgot to relist the house. The last year we used her to manage the property and it was downright dreadful. We wouldn't recommend Dawnette to our worst enemy. She is bad at what she does. Our property manager in Texas is leagues better in every regard so we know how the job can and should be done. We hope this helps. Avoid at all costs.

If you have a chance to do business with Kymberlee from Windermere Property Management I would…read morerecommend you to run away as fast as you can. She will do the absolute minimum work possible and charge you for everything. Communication sucks. But it is always your fault.

My experience working with Chelsey Ryskalczyk/Seattle Rental Group couldn't have been better…read more Chelsey is very responsive, she looked out for my best interests, and provided sound advice.

Unfortunately, don't believe the fancy pictures or the comments. We moved from another state and…read morerented a house based on the comments here. Our problems started right after we rented, and they did address them initially, but then they couldn't agree with the landlord and parted ways. After that, I was left alone with the landlord. Of course, since their contracts ended, they don't have to help, but even though I continued paying all my rent through the platform they provided and they knew about the issues with the landlord, they offered no support when I moved out. They didn't even give me a reference, and because my landlord didn't reply to emails or replied late, or perhaps gave a bad reference, I had a lot of trouble finding a new place. All I wanted was a reference. I came from another state and rented this house sight unseen, trusting their name, but they didn't lift a finger to help me in my difficult time. In the end, with a baby, two months of stress looking for a house, being rejected, and paying more deposit because there was no reference or a bad one. Think twice before doing business with this company or trusting their name, and if possible, talk to the landlord directly and meet them because one day they might be disappeared. Otherwise, you might end up without electricity and get no help from anyone. Because at the end of the day, once they rent the house and get their money, you're nobody's concern. Note for response: I just have asked that I rented property via your company and paid on time. New landlord just want to make sure no eviction or delayed payments. You had all these information and legally you could refer me because I rented from your company and I have used zego payment via from your company. You guys just rented out took your money and left me alone with landlord. I dont know landlord.I trusted your company! You just betrayed and left your customer alone

As an adult who has lived in rental properties my entire adult life, this property management…read morecompany is the least responsive I've ever had to work with. You better hope you don't need to place a work order to have something fixed, because only once has that worked out well for us. When we moved in, the agent who showed us the house took over 200 pics documenting everything, so we felt pretty good. We'd noticed the porch light didn't work, but we said it wasn't a priority and it was honestly months until we put in a work order for it. The glass part of the light fixture that goes over the bulb was cracked and broken, but with a google image search I was able to identify the fixture was a basic porch light from Home Depot, which is less than a mile from our home. We just didn't own a ladder at the time to replace it ourselves, so when the bulb went out we thought it'd be easier to put in a work order and have them replace the broken glass fixture and the bulb at the same time by a handy person who would also have a ladder. No, after a week someone came out and removed the broken light fixture, and replaced the bulb, but they never installed a new light fixture. On top of that, they followed up with an accusatory email to us asking us how WE broke it? It was always broken...we can't even reach the damn thing. Same kind of story with the stove. We noticed when baking the oven will flash an F2 code. We looked it up and it seems to be an issue with a temperature sensor. Given this is a gas stove, we're not sure how serious that could be. We put in a work order on 9/22/25 and still have yet to receive so much as an acknowledgment of the service request. They want us to sign a lease renewal and pay more money in rent. For what? The service from this company is abismal. They're not even pretending to care - they just want our money. For inspections, they just email it all to you with a deadline despite the fact that it's literally their job. So you get to go do your job all day and then come home and run around your house taking pics of every space and documenting everything for them so they continue to get paid for doing nothing. It's literally their job - not yours! This is the laziest property management I've ever known.

I would just like to say thank you to everyone at Sensible Home Management. I have been renting…read morefrom them since April and I have nothing but nice things to say. They treat me like a human being and not just a renter. They are compassionate and understanding when life gets messy. I wish I would have found them sooner. Thank you Sensible Home Management...

I am a current renter and could not have asked for a better team/organization to rent from. Susan,…read moreTrudy and Tammy have been phenomenal from the start. They respond quick to any questions/concerns I have, kind, honest, personable, keeps me up to date with utility services needed for the home and are just all around a great group of individuals. Mahalo nui team Meridian!

Needed help renting my house, Susan was great, very helpful and patient with me as I worked things…read moreout. They came out to my house and did a site visit prior to listing it. 2 thumbs up for service and professionalism

Do Not even attempt to rent from this facility if you have a job. These people will scam you for a…read moredeposit, tell you your approved, make you jump through hoops for them, wasting not only your time but your employers time aswell having to fill out countless papers, and then say that they have other things that need to be approved " , and then once a week or two have gone by, they will straight up deny you because you all of the sudden "over qualify" for the amount you need to make to be able to reside there. And to top that off, their manager is a complete slob, completely disrespectful and sarcastic, a low life, She refused to give our paper work back, including pay stubbs, For what purpose? I have no idea.. This place is a Joke, and if this is how they handle dealing with customers, imagine how it will be living under this kind of management. This was probably a blessing in disguise, and I don't see this management going very far if they continue to manage things this way.

Very professional, knowledgeable, experienced, and friendly. Impressive resale certificates. Always…read moregoing the extra mile to advocate for those who are vulnerable. Personalized consultation and attention to details. They truly listen, understand, and solve problems. Proactive at managing maintenance needs before issues arise. The best property management company by far for HOA's in the PNW, very fair pricing as well. Thank you very much Polaris for all of your hard work!

I had high expectations listing our home with Excel. Jeremy, Melissa, and the whole Excel team…read moreexceeded all of them. Their hard work resulted in delivering a super-solid offer that got us more proceeds (and those proceeds sooner) than expected. Thank you for everything! -John

April is very experienced and is on your side. She provided us with great customer service and…read moreadvice when we needed it. She made the entire process super simple!