When we met with Dawnette Fletcher she talked a good game and instantly had our confidence. Three years later we terminated the relationship for an assortment of reasons. For openers, Dawnette is a shockingly poor communicator. The text chains I could show you are really embarrassing. She responds as if she's only half paying attention and is very unclear in her responses. We aren't sure if the problem is cognitive or that she doesn't care enough to engage with purpose. She also drops the ball. For example, she was given a three month heads up that the renters would not be extending, and I reminded her twice to get ready to list/show the house again. Nonetheless, the house sat empty for a month because she forgot to get it back on the market. Also, she brought every little renter complaint to me rather than just solving the problems like a property manager should. I'd be on a cruise ship texting plumbers while she waited for further instruction. One time she almost rented our home to a guy who was using his father's SS#. It was obvious something was awry with the renters information and I had to point out the obvious to prevent her from renting the house under fraudulent pretenses. Perhaps our biggest complaint of all is she didn't show us an ounce of respect. We felt like we were at the bottom of her list of people who deserve consideration. We paid her way to much money to feel like she didn't care about us or our experience. The first two years we employed her she found us a renter and we managed the property ourselves. That was mostly ok, other than when she forgot to relist the house. The last year we used her to manage the property and it was downright dreadful. We wouldn't recommend Dawnette to our worst enemy. She is bad at what she does. Our property manager in Texas is leagues better in every regard so we know how the job can and should be done. We hope this helps. Avoid at all costs. read more

If you have a chance to do business with Kymberlee from Windermere Property Management I would recommend you to run away as fast as you can. She will do the absolute minimum work possible and charge you for everything. Communication sucks. But it is always your fault. read more

I really liked that they were honest up front about the application process and how it worked. Once we were renters, we found them to be helpful and very responsive. The fridge broke early on and it was replaced quickly. When the washer broke, they actually asked us if we wanted a top or front loader. They definitely made us feel like this was our home. Thank you for four wonderful years! read more

If I could give this business negative stars I would. My experience with them has been HORRIFIC. Because of the negligence of their property manager Kim Clifton my family is temporarily homeless and out HUNDREDS of dollars. We were supposed to move into a Renton property that she manages. When doing the first initial viewing through the home it was occupied. The people living there had a lot of things and were very clearly in the process of moving. The home definitely needed work which Kim assured us will be done. At the time we didn't notice the mold infestation. When we did the walk through one day before move in we noticed that many things were wrong with the home. Listed below is everything we found. -Mold -Detached smoke detector (illegal) -No carbon monoxide detector located (illegal) -Non functioning windows and doors for bedrooms (fire hazard) - Water damage (pushed finger through drywall) - house is FILTHY (was not professionally cleaned) - false advertisement (not freshly painted) - doors off hinges -garage door opener doesn't even work I immediately called Kim. She didn't answer her phone which I then left a voicemail. I also texted and emailed her CCing her boss Ed Verdi with pictures and the list of issues above. The mold problem was so bad I could put my finger through the drywall (which I took a video and pictures of and sent it to Ed Verdi and Kim Clifton.) neither one of them responded to my email that listed the issues with the home. After finding Ed Verdi's phone number I called him. He told me he would reach out to Kim. He informed via email that "I have not heard back from Kim yet so I will keep trying so we can get you an update as soon as possible." it took Kim from 8/31/19 until 9/3/19 to respond to me. She responded via text and said "Ok I'll speak with the owner and my broker about letting you out of the lease and get back to you." When I spoke with Ed Verdi Via phone on 9/3/19 I informed him that Kim has responded to any form of communication I tried. I'm VERY familiar with the logistics of property management. I find it hard to believe that Kim was unreachable. We did get our deposit back by 3pm on 9/3/19. I decided to reach out to Ed Verdi via email voicing my concerns with the lack of disclosure and communication Kim Clifton provided I also asked him to compensate us for the added costs due to this ordeal. Ed himself didn't reply to the email. Instead he had Kim reply. Her reply was unapologetic, her lack of professionalism is APPALLING. "I am responding your email to Ed Verdi dated 9/5/19. There was no lack of disclosure or negligence on my part, you and your mother viewed the property prior to the move in date. At that time I informed you of the repairs that needed to be done. You were also aware the current tenant wasn't moving out until 8/31/19. Your clearly stated urgent need to move in 9/1/19 left no time for repairs or additional cleaning to take place. I informed you that any repairs would be done while you were in residence, to which you agreed. Your inference that I lied regarding my inability to receive emails, voice message and text was insulting, I have several ways to verify it's truth. Once I received the information that you were trying to contact me I immediately text you letting you know we were working on refunding the move in funds to you. Due to the Labor Day holiday weekend and closure of the office WPM South returned your move in funds in full immediately on 9/3/19. The contract is void, all monies have been returned to you and no further communication is necessary." Not once did Kim mention mold in the home. Or that the fire alarm and carbon monoxide detectors weren't legal. I'm very aware that Washington state has strict laws that protect the tenants regarding mold. DO NOT LET THEM MANAGE YOUR PROPERTY!!! DO NOT RENT FROM THEM. read more

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This is the worst property management example I have ever experienced. Dawnette Fletcher is clearly working for the owner (if she's actually working) and ignoring basic maintenance that is required under Washington law. We failed in that we didn't follow our initial instinct--we should have walked away from this deal to begin with. Her most intelligent act to fix the dead heater was to come over to do a "secret" trick--check that the heater switch labeled "heater" on the wall next to the heater was on. We went three WEEKS without heat--once she finally responded she offered to bring a portable heater? That wouldn't be very effective for a 2500+ square foot house. She ignored many requests for maintenance--the only exception was when you included the word "leak". As we transitioned out, she advertised the house as having new appliances, new carpet, and central air conditioning. The catch is it had none of those--we paid for carpet cleaning, the newest appliance was 3 months old (dishwasher) all the way up to a heater that was new with the house...about thirty years ago. And air conditioning? NOT. This was fraud--she was misadvertising the property, which I believe is illegal. When we moved out the house was far cleaner that when we arrived. She attempted to bill us for unpaid sewer bill (which was paid) and $132 to have some weeds pulled. It took her a month to get the deposits all back. The Windermere managing broker received multiple calls, just like she did. I will NEVER do business with a Windermere labeled entity again! read more

Windermere Property Management South - Here's the estimate--who has a $250 sewer bill? And notice "some weeds" were used as an opportunity to do some extra work. - Property Management Near Me - Kent, Washington

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Working with Dawnette Fletcher of WPM South and her team are probably the worst property managers I have ever dealt with! We lived in a home they managed for 2 years and they are super sluggish when it comes to responding to maintenance requests. To the point that there were several requests we put in when we moved in that 2 years later still hadn't been fixed when we moved out. When we moved in the carpet had multiple stains and was super filthy, we had to do a lot of cleaning before we even moved in. Then when we moved out they charged us $200 to remove a couple command strips we forgot to take down! If you see this team as the property managers of a home you are looking at, run away as fast as you can!!! read more

If you are thinking of having WPM manage your condominiums, please look elsewhere. They are rude, unprofessional and do not live up to their contract agreement. read more

I rented a condo that Dawnette managed as was really impressed. Communication was clear and any issues were addressed quickly with great contractors, when needed. While renting, I had a home in another state that I had rented to a tenant and would have given anything to have someone like her managing the property. read more

I write this review to help other homeowners be aware of the kind of business Windermere Property Management South conducts, not out of anger or spite. I thank WPM South for their services and hope they are able to do better in the future. Here is a summary of my experience with them the past year or so: 1) The communication has been extremely poor. On several occasions they took a month to respond to questions and requests for more information, and only did so after I inquired about a response...some requests took 11 months; 2) It's taken months to attempt to close an account where they did minimal work to get my home back in the condition it was in prior to renters moving in; 3) The minor repairs done on the home by WPM South after renters moved out were not per my request and were of poor quality; and 4) The Designated Broker/Owner refused to communicate with me anymore after I provided proof of the emails they claimed they didn't receive and asked for formal documentation saying that my account is closed (something they claimed they already told me via email but I proved they had not). Business started out well the first few years even though there were some instances of poor communication sprinkled in (we are all allowed to make mistakes). However, my experience with them the past year has been surprisingly negative. Again, I thank them for the services they provided and hope they're able to do better in the future. read more

They did a fantastic job managing my property in Kent. They found quiality tenants for me and took care of any and all issues that arose during my time owning the property. I highly recommend them as a trusted management company if you need a professional to manage your property. read more

So I'm going to be as transparent as possible in this review. My first interactions with WPM South (with Paris S.) were not so great, but then Paris left WPM South and we were assigned to Kim C. During our 18 months with WPM South we were pretty much the ideal tenants, and Kim and the team at WPM South were the ideal property managers. We had very few problems after getting settled in, but when we did they were addressed quickly, and fully by a very friendly staff. At the time of move out, we had a quick and fair move out inspection with Kim C personally who went through the list with us in detail and we were able to quickly agree on a full return of deposit. After the move-out inspection, we had some problems with the Owner, but the WPM South team, and Kim C specifically went above and beyond to advocate for us (and for what was right) in this transaction. We could not have asked for anything more. Having read some of the other reviews on this site, I would be careful about believing the claims of some of the property owners. What they consider to have been "excellent condition" of their property, and what the average reasonable person might consider "excellent condition" to be might be very different definitions. Rent from Kim C and the WPM South team with CONFIDENCE. read more

still waiting on my deposit back. trying to charge for things that we're not even broken or wrong. but when I moved in the house was filthy. management is disrespectful and disappointing. do not rent from them. read more

A big thank you to Elaine for finding the perfect home for us! Elaine really went above and beyond to make this happen for us. Communication was prompt and courteous every time. We are grateful for her efforts! Would happily recommend Elaine to our friends and family. Many thanks Elaine! read more

If I could give no stars I would. Hired a pm at the Kent branch to find renters for my home. She took the first people who offered her a deposit, lied about the references checking out, and rental history. After the first few months of bills not being paid, rent being late, and reports of numerous lease violations, this pm quit on us when we called her on what was happening. Knowing that we were out of the state and were being put in a horrible position. Needless to say, we called the broker who never listened to a word we said and never asked to see any of the proof we had of her negligence. Then we contacted Windermere Corporate in Seattle and were told that anyone can buy into the franchise, and it really doesn't matter whether they practice good business or not. When all was said and done, the renters caused thousands in damages, not to mention the vandalism they did upon moveout. This company violated us, our home, our family. Many companies would be grateful for your business...this isn't one of them. Go elsewhere. read more

If you are looking to rent a house, I recommend looking elsewhere. Through my expirience at both the buried and kent locations I am not apt to recommend this company. At the burdien branch office I said I was looking to rent, they sent me to the website to find some properties. So I did, I selected five and indicated I wanted to schedule a viewing. Their site takes your phone and email address, I would assume for contact purposes; however, five days later, no one had contacted me via either method. So my friend recommended I try the kent office (this office). After spending about an hour getting here, I am again greeted with the "have you gone to our website" question (seriously, both locations have done this... You would think if I'm standing in front of you that perhaps I don't want to be pushed off to a website). I think the only reason I got to talk to a person was the fact that I told the lady at the desk that "yes, I have been to your site and I requested to schedule a viewing for five different properties, five days ago, and no one has gotten back to me... So I'm here". So I get to sit down with someone, we pick out three properties and I get the card for the person who manages all three. Though during the process I get the impression that if you make anything less than three times what the rent is for your gross pay, you're wasting your time. The following day I call the lady that is handling the three properties (she is actually the second person I've called about properties). She gets back to me the following day and asks me the question the first lady did "why are you calling me?". Well, gee, I don't know, probably because you manage the properties I'm intersted in. I explain the properties I want to look at, that there are three of us who will be paying the lease, but that none of use make 3x the rent in gross pay, but we are all pretty close. We pick two. I call her back later to inform her that I cannot make the Sunday viewing but would like to schedule a Saturday viewing if possible, so far, no word back. From my expirience so far I've noted several things 1. If you are renting, look somewhere else. These people seem much more helpful when you want to buy, but you say the word rent, and it's like your getting shoved off to someone who really doesn't care. 2. If you make even $60 under 3x the rent, your probably wasting your time. As soon as you say this, it's like you just said, hey pretend to care about me, but really don't. 3. Hit the site before you go to the office (not that it's going to be all that useful anyway), it will at least get them to talk to you instead of shoving you out the door. 4. Apparently no one who manages rental properties knows why you are calling them. One wold think that if I'm calling you, and you manage rental properties, I probably want to rent some property you manage. In the end, it's kind of shame. My co-worker swears by Windermere because the person he went through helped him find a good condo. I might have had the same experience if I was not looking to rent. read more

This is one of the the WORST companies I have ever had the displeasure of working with. Their level of incompetence is unreal. My first property Manager, Shelly was an absolute waste of time. After 8 months she was unable to find a renter for my Condo. She never responded to emails, phone calls, or my request for an every 2 week update, or even providing me notifications of when they were going to be doing walk throughs of the Condo. She was so useless that I fired her. My second property manager Charity, since I was giving the company the benefit of the doubt that it was just Shelly who was horrible, but she hasn't been a whole lot better. She spent about 2 months trying to find a renter before I actually found one for them. Wasn't it their job to find a renter for me? I mean, that is what I'm paying them for. For the next year, I didn't hear one thing from Charity except for the monthly checks and the tax form at the end of the year. That's fine, means nothing is going wrong. Fast forward to July of this year, when I informed her of my intentions to sell. I switched my renter over to a month to month agreement and had her tell him that I had intentions of selling and I would be giving him a 2 month notice when it was ready for it. I also had them switch bank accounts since I switched banks. A month later, I spoke with my tenant. It turns out that Charity had never spoken to him at all. Thank you Charity for being a liar! Also as of right now, they have failed to even pay me for the last 2 months of rent. This company is at best full of a bunch of dysfunctional morons. At worst its a bunch of Scam artists. I give my friends this companies name so that they know who NOT to utilize for a property management company. Oh, and to top it off, Ed Verdi, their manager. He still hasn't called me back after 2 weeks. It sounds like the incompetence starts from the top down. read more

If it were possible to give negative stars I would. I've rented with several property managers in the past and none of them have came remotely close to the underminding, disrespectful standards and shady business practices of WPM South. One moment they are charging us bogus, unwarranted fees and trying to shack us down with threats of eviction if we question them and the next they are shafting us on our deposit. And God forbid you need to contact them because unless its about money that you owe them they will take their sweet time to respond if they respond at all. If you are unlucky enough to have to rent from them take before and after pictures of ever inch of the property and document everything. Communicate solely through email and keep every email for the next 2 years like a stenographer so you can call them on anything ridiculous they try to do. But before signing a lease really give thought to living under and over pass because frankly it would be better than dealing with these crooks. read more

Well, I should have read yelp reviews before renting from these folks. Sure, the contract is stiff, but we knew that going into it and we take really good care of our home, so I wasn't worried. I guess I should have been. These folks held back 900 of our deposit and used it to improve upon the condition of the property. I am contesting it and will undoubtedly win if we go to small claims court, but I shouldn't have to deal with this nonsense. Definitely would not recommend renting a property that these folks manage. read more

Avoid signing a lease with this company at all costs. Poor turn around time with small issues, yet of all when it came to more serious scenarios. Very shady business practices financially. Many illegal ongoings due to lack of knowledge. read more

Actually, i don't want to give them any star. I got really bad experiences from this company. Watch out for the contract!! There are some unusual. I've rent so many houses and never ever seen thing like that before. I deal with 2 property managers. Both of them are so unprofessional. I got really bad time with Kim Clifton, she could ignore your call and would never reply your email when the problems were occurred. I would not recommend this company to anybody. read more

I am surprised by the other reviews I have read. We are currently renting a house we found through WPMS and have had nothing but great service. We were able to quickly get a showing and the property manager we worked with (Dawnette) was in constant contact with us. Dawnette's assistant, Melissa, is fantastic to work with. She always responds to my emails within minutes and has never failed to help me with any concern. She even went out of her way to pick up our rental check (on her personal time) when I realized it would be late. I would definitely recommend WPMS to anyone and wouldn't hesitate to use them again! read more

I have used Elaine Dial for find tenants three times in the last five years(most recently this month), and are extremely satisfied with the professional service, her knowledge, her professional opinions and help with understanding the law. read more

Rented a great home from Dawnette and team for two years. Easy process from start to finish. The team was very responsive to anything we needed and a joy to work with! Would definitely recommend!!! read more

Our HOA hired this company to manage our neighborhood. Generally, accountability is poor. They are slow to follow through on commitments and when they do, they tend to over promise and under deliver. Our managing agent consistently sends out unfounded violation notices--I've received three, two of which were for other neighbors and the third was not covered by the covenants. Many other residents have had similar experiences. My impression is that she drives a quick lap through the neighborhood and snaps photos for the sole purpose of justifying her bill. If you can reach anyone, do not expect to be treated warmly. I'd recommend looking elsewhere. read more

We rented a home from Windermere and worked with Dawnette. A short transition until we bought a home. At the beginning things went 'ok'. A tree came down and was up against the rear of the house and against a couple windows. This took over a month to get removed and that only because we had to make another call due to the safety concerns of two windows breaking. We were moved out of the home by 5/11/19 and did a walk through inspection with Dawnette's associate, Kat on 5/19/19 at which time we were told everything looked great, We received the inspection report less $500.00 from our $2100.00 deposit due to an "estimated cost" for a water bill that has since been paid in June ($110.00) and we have yet to receive the final cost/charge for the cleaning of the master bath window and shower handle that they claim were not clean. I had taken photos of the property after everything we moved out and the property cleaned. To date I have not received the photos that they "'claim" to have taken so that we can compare theirs to ours. Dawnette has yet to respond to my emails requesting an update on our remaining deposit funds. This is a home that smelled of dogs (which we did not have), a BBQ that was left behind that was all rusted and very WELL USED that stayed with the property and 3 LARGE barrels labeled Soy Sauce (1 full) that also stayed with the property. I sent an email requesting that these barrels be removed from the back yard since my grandkids would try and climb on them. Dawnette's response: "are they hurting anybody?" It is now July 2, 2019 and still no update and no additional information on our deposit and no response to our emails. I would love to post her emails to me and show just how unprofessional she can be. We have always owned a home and it was only in the last 4 years that we had rented and done so through a property management company. Windermere score ZERO-- John L Scott ---100%. . read more

Windermere Property Managent South managed my single family home located in Renton, Wa from April 2014 thru May 2017. The property manager was Elaine Dial. She recommended my home be rented for $2,400 in April 2014. In April 2017, guess what? My home was still renting for $2,400 a month! Elaine Dial maintained that my beautiful four bedroom two and a half bath 2300 square foot home built in 2003 located on a green belt in the exclusive Woodside community in Renton Washington was still marketed at the correct price of $2,400 after 3 years in the number one housing market of King County. I was not at all happy but she talked down to me as though I was a big ignoramus and that she was the professional who knew the market. In February 2017, I got rental estimates for my home from 2 other south King County property management companies. One company recommended my home's value to be between $2,750 to $2,900. The other management company recommended fair market rental value to be at $2,700. When I told Elaine Dial and her managing broker Ed Verde what these other companies were saying they just poo pooed these other estimates. So you ask yourself, why on earth would a property management company recommend below market rental value for your home? It doesn't seem to make sense. But I have belatedly figured out their rationale. As the old saying goes, "follow the money." Windermere Property Management South penalizes renters who break their lease with what Windermere calls a "lease break" fee which is 2 times the monthly rent, which in my case amounted to $4,800. Twice I had renters who moved out before their lease ended. In order to guarantee absolutely that Windermere Property Management South would be in position to collect the $4,800, they were advised by their lawyer that if the rent remained exactly the same there never should be a question about collecting the lease break fee. This put $4,800 into the pocket of Windermere Property Management South, but to the detriment of the property owner because the rent remained below market value. As I said this happened to me twice and the so-called "expert advice" from a company that I thought was representing me and marketing my property for maximum value for my benefit, did not care a hoot about my bottom line. They only cared about collecting the lease break fee which amounted to far more money for them than the one month's rent plus 10% monthly management fee paid by the owner, me. When I insisted in March 2017 to market my home for $2,800 a month they became adamant that they would NOT collect the lease break fee from the most recent tenant because I had violated Washington State landlord tenant law by asking so much more than the current rent. They kept offering to talk to my attorney to try to intimidate me. After assuring me over and over that they were not going to enforce the lease of the tenant that had moved out 2 months early, guess what? They billed him for the lease break fee!! So they are liars on top of everything else. They only reason I found out what they were up to was because I started communicating with my former tenant. I could go on and on about how I drove from Spokane where I live, across Snoqualmie Pass in a driving rainstorm to meet with Elaine Dial and she stood me up and then refused to meet with me the following day too. I could also talk about her phony mouse problem that she said I had in my home and that her remedy was to hire a pest company who would come out three times for $450. I could talk about her telling me my new tenant was demanding the entire interior be repainted. Neither the mouse problem nor the paint issue was true.... as verified buy the new tenant. Windermere Property Management South has a very lovely website in which they talk about aggressively marketing your property and guaranteeing your full satisfaction. My advice to any property owner is do not do business with this company. My main regret is that I stuck with WPMSouth for over 3 years. This company cost me thousands of dollars in lost revenue. read more

I am also surprised at Jamie B's experience with Windemere Property Management South. My house was managed by them for 2 I/2 years, part of which I was out of the country. I was able to communicate with Ron by email and we were able to complete whatever matters that needed attention. When I came back they continued to manage my property and found a very suitable new tenant. They sent me monthly statements and copies of bills when repairs were necessary. The accounting was impeccable. It was very easy to file my income taxes by myself. When I returned to occupy my house in June it was immaculate and even had some improvements. I had a bad experience with previous manager at a John L. Scott who kept ALL of the rent she collected for 4 months. I couldn't do anything because I was in another country. I was very glad to find decent honest management at Windemere South. read more

We own a property that Dawnette Fletcher of WPM/South has been managing for us for about 5 years. We live outside the United States and feel so comfortable having our property in Dawnette's hands. She has found us wonderful renters who have paid their rent on time each month and treated our house as if it is their own. She is right on top of anything that needs repairs with her list of contacts for any contractor needed. Yes, there is a stiff contract in order to rent through WPM, but as owners we are happy about this. We make the ultimate decision as to who we rent to, WPM does not. If you have nothing to hide, have a job and good credit then renting through Windermere will ensure your rental home will be a home that you can be happy with. Dawnette has her own staff and we have NEVER had a problem communicating with her at anytime of day or night. Our latest tenant is moving out after 2 years and Dawnette had our condo re-rented within a week. We could not be happier with her service. We have always had piece of mind with Dawnette and her staff. read more

Terrible!! Worst experience ever!!! Paris is very rude unacceptably unprofessional just downright playing dirty games. They forced us to lease even when the law states we dont have to, did nothing to find a new tenant and just gave a bunch of nonsensical bills for the move out!! After posting a review on FB, I was given more bills (yay! 3 months after move out). They are the worst!! Can't give you any stars! I now own 2 properties and will NEVER use them. I even did not use Windermere realtors as this experience made me think that they hire useless, dumb ruthless people in the company not just for property management. WPM south does not have any standards for hiring. They hire and use the most vile people who speak very well during signing off the lease and are so downright bad for the move out. read more

Our community hired WPM last year and it has been a nightmare ever since. They treat our community (other than the HOA board) horribly! They spend their days driving around snapping pictures and sending out fines instead of providing positive communication. Good luck getting them to reply to an email or treating you with any kind of respect when you do get to talk to them. Trust me when I say you will be treated horribly by them and its a great way to divide your community real quick! Several home owners in our community have sold or are in the process of selling just to get away from WPM company. read more

Dawnette has been our property manager for the last 5 years. We couldn't be happier with the excellent service she has provided us during this time. Her 23 years of experience is invaluable, her knowledge of the rental markets is extremely helpful, her connections for repairs and home maintenance are not only impressive but vital. Dawnette has always taken care of all the logistics for us in a prompt and professional matter. She has made renting our home a wonderful experience. We would highly recommend her to anyone considering renting their home. read more

Excellent company to contact if you are a property owner looking for a professional & competent management co. to handle the leasing and tenant contact functions. Excellent company to contact if you are looking for business or residential space to lease. Windermere has several offices in the Seattle, North Sound & South Sound areas. read more

Hopefully you're reading the reviews on here before you ever consider doing business with this truly awful place. If you have a choice, run away as fast as you can. You'll be glad you did. This place is full of snotty rude people. Extremely unhelpful and will always talk to you as those you're a bother. On top of it, they'll nickle and dime you to death. Need a document of some sort? $50! Need HOA minutes? $75. And God have mercy if you have to deal with them while trying to sell a place. I would rather be dead than ever have to deal with this place again. WORST HOA EVER!!!!!!!!!!! read more

This is possibly the worst business experience I have ever had. They work for the tenant and not the owner. They refuse to uphold their contract. I will not give details as yet due to me taking legal action against them for serious breach of contract. In short it has so far cost me $12,000.00 to return the property to the excellent order it was in before they started to collect their management fee 19 months ago. Yet the security deposit was returned to the exiting tenants. If you value your home DO NOT USE WMP! read more

First I am very frustrated with the communication we have received from Chantelle Mitchell at WPMS. I am a home owner in a HOA in Kent. We tried to log in and pay the other half of my HOA dues on Friday April 22 and was redirected into a portal which the HOA knows nothing about. As I began to look at the site that I was directed too, I noticed I have items that needed attention. Come to find out, WPMS apparently posted notice of concern through this portal (which no one in Stillwater Greens knew about). Not only was there the warning but also it stated on April 22 a 2nd notice I would be fined $50.00. To top it off you also have on there that April 22nd is also my 3rd notice and a fine of $100.00. This all very upsetting due to the fact that if we had known about an issue we would have corrected it. We NEVER received any type of communication including a physical letter that should have been mail, an email that could have sent to us directly because WPMS does have every email address and phone numbers of every home owner of the HOA. The only way we found out about this issue was because we tried to pay our dues online. If we had not tried to do that WPMS would have continued to fine us. We corrected the issue as soon as we knew it was a problem which was on April 22nd. We have contacted a Real Estate Lawyer and I will not be paying any fines. This property management company is the rudest and most unprofessional real estate service company I have ever dealt with. When called, Chantelle Mitchell has been rude and condensing. She was too lazy to create a letter to introduce herself and her duties to all of the homes in our HOA. As a home owner we hired her (thorough HOA) and she needs to learn how to speak to customers and demonstrate better customer service skills. She is non approachable and has even shut out HOA members when they have tried to show up for HOA meetings. Please avoid this firm and do not waste your time or money with WPMS. read more

When my boyfriend and I were looking for a place to rent together, we contacted Windermere and their response was quick. I was able to view some of the rental properties with no hassles and we finally found the perfect townhouse. We turned in the paperwork, once it was processed, before you know it, we were moving in. We've had a few maintenance issues but Windermere has taken care of each one of them for us. They are very professional and they know their business. I have recommended them to all my friends. read more

This review is based on a rental house showing experience with Dawnette Fletcher. Found a listing by Dawnette on a rental listening website. We were interested in the location and what the house could offer. Dawnette picked up the phone herself (didn't have to go through a receptionist). She was very friendly and set up a showing appointment right away for the next morning. We really liked the house, and she shared with us a lot of local tips and information. Really enjoyed the time spent at this showing. Even though we ended up deciding to go with a smaller house around the area, we still appreciated the time she had spent with us. It is not easy to find a good property manager in the area. We would like to recognize those agents who treat the potential clients well. Dawnette is definitely one of them! read more

We own a property, and had it marketed and managed by Windermere Property South for a little over a year. I give them one star for great marketing of the property online. The photos and online presence made our place easy to rent. They do a great job of finding tenants, or at least they have for us. The "property management" component leaves much to be desired, however. For a substantial cut of the rent, they process checks, and that's about it. We found it extremely difficult to ever get a hold of Shelly, and she rarely followed up as she said she would. We found that all legwork related to repairs, etc. we had to do ourselves. Days and days go by, and you NEVER get a call back from Shelly. Our last call to her is going on 1 week without a call back. Often we call 2 or 3 times before she responds. It's infuriating to pay someone to provide a service, and have to hound them to get them to do their job. Here's a list of things they are SUPPOSED to do that we found they didn't: 1. Quarterly inspections - We know of one in a year. And 2 that were lied about. 2. Walk through when the tenants leave - Things she missed included a broken disposal, missing $200 smoke detector, 3 broken window blinds, and wax spilled all over the bathroom floor. All of which we ended up dealing with ourselves, and paying for. 3. Coordinating any repairs. We ended up doing that for tenants on the dryer and icemaker ourselves because it was too difficult to get a hold of WPM. Even now, after we STOPPED using WPM to manage our property, our tenants are receiving mail from WPM indicating they'll be managing the property. WPM is disorganized, lacks follow through, and basic customer service skills. I hate to write bad reviews. But, hopefully, they read this and make changes for the better. read more

Elaine Dial is honestly the best property manager we have ever had the pleasure of working with. We just moved here from out of state and Elaine has been the ONLY property manager who has given us the time of day and extra effort towards helping us find our new home during this stressful transition. She is extremely responsive, honest, goes completely out of her way to assist you with your needs and is extremely professional. If you need a top notch property manager, choose Elaine, hands down! read more

We have a rental property that WPMS has been managing for the last for years. Thanks to Alison Bonici it has worked out great. She is always very diligent in making sure things run smoothly. I would definitely recommend this company. Thank you Alison for doing such a great job. read more