I had an hvac and ac replacement done along with a replacement electric box. The team showed up around 7:00 a.m. making their way through snow clogged streets that hadn't been plowed. They had to dig out parking places for five vans and paths my yard to access the a.c. and power box. They were professional and kept me informed with what was going on. They took care to keep my floors clean and cleaned up everything when they were done. I would definitely recommend Plumbline read more

Customer service is poor. I am a general contractor and referred them to a client. They showed up and said they could not help her, but did explain why. She called them to ask more questions and got Disconnected. After that when she called back, she could only get voice mail. She requested a call back and never got it. They seemed to have screened her calls. I called and got a poor excuse, and requested to get a call back from a manager. I had asked for a better explanation to clarify why they could not help her out. Hoping to avoid sending them out to a job they can't do again, and I never received a call back.  I will refer a different company in the future. read more

I cannot say enough positive comments about the sales and installation of new equipment we received! They were professional, worked hard installing our new systems, and were so careful with our house inside. Josh was our sales guy and his install crew hopefully get recognized for their outstanding work. Thank you to all of you ! read more

Service today with Joseph was fantastic. Lovely guy. He was efficient and he came earlier than expected. Did a great job and cleaned up well also. 5 star service. We use them all the time. read more

BEWARE OF SCAMS! My husband signed up for the VIP service with this business. When we had a backed up sewer line, I called them and they cleaned it out for $75, but they said that we should have a camera view inspection of the sewer line because they thought there could be a problem, and they would have to set that up later that evening. They did not have the camera equipment with them. Later that day another person came out and did an examination via camera of the sewer line. He said that the lines underneath our front yard and into the middle of the street needed to be replaced the tune of $25,000. Their process would have also torn up my entire front yard, including a French drain and a swale drain. Restoring that by using a landscaping service would easily have been another $25,000. So I was looking at a $50,000 cash expenditure. Plumbline did not leave me with a copy of the video of my sewer lines. At the urging of neighbor, I got a second opinion from a company that she recommended. This company does not do the type of extensive repairs that Plumbline sells, so they have no invested interest in selling me on any repairs if they are not needed. They clean and maintain lines but do not repair them. I asked Plumbline to email me a copy of the video of my sewer lines. I wanted to review it and also to show it to other companies for competitive bidding. They promised to do so the same day, but they never delivered the video. In fact, they did not call me back with any follow up at all after I requested the video, not even to check on their $25,000 proposal. It has been almost a week. The second company started with a camera scope to check the condition of my sewer lines after having been cleaned the day before. I myself could see that there were still lots of roots and debris still in the sewer line that had not been properly cleaned the day before. Because of the accumulation of debris in the lines, it was impossible to determine whether they needed to be replaced or not. There were lots of sections where the camera just showed black areas. The second company cleaned the sewer line, did another camera inspection to find any leftover roots or blockages, and then cleaned it again to get those remaining problematic areas. He saved me a copy of the final video on a thumb drive. When the work was done, the technician explained that we needed to run a lot of water through the lines to flush out the debris left over from cleaning (chopped up roots, scale, etc.) Plumbline had told us not to run much water through the lines because it could back up again. It made sense to me that we would need to flush out the debris that was loosened up in the cleaning process, and that is what we did. Everything was fine. My sewer lines will need to replaced at some point, but they are fine for now, and may be fine for many more years. The second company gave me some excellent instructions on how to remove sludge build up and recommended annual cleanings at a very reasonable price to attack the tree roots that will continue to invade my lines. They also have a jet flushing system for several hundred dollars, but the technician said the benefit wasn't worth the price and my situation and not to go ahead with that extra expense. He explained that one of the biggest scams in Colorado is companies giving a low price to come in and clean sewer lines, not really cleaning them well, and then recommending that you have the whole sewer line system replaced ASAP. I am so grateful for my neighbor who insisted that I get a second opinion. read more

The WORST HVAC company in Colorado. There prices are 2 - 3 times what others charge, and their work leaves a lot to be desired. They came to our home to price an on demand hot water system, and it was $17.000.00 more than the contractor we chose. A second time we called them for a simple boiler service, and by the time they finished, with all of their B.S. upcharges, it ended up being over 1600.00. I called the owner and demanded a refund, and I got it. Very unscrupulous and amoral company. read more

I scheduled an appointment a few days out and was only given an option for an 8-hour window. 8 hours! Got a confirmation text that the tech would call 30 - 40 min before arrival. The day of I missed a call from an unknown number and not even 30 seconds later received a text that I should call plumbline to reschedule. I called a few times over the next hour and was sent to voicemail. I left a message for callback and no one called or showed up. Such a waste of time, and terrible experience for a potential repeat customer. I also called the "dispatch manager" the company keeps referring to here in the comments. No answer. read more

I called Plumbline services after I got a quote from Brothers plumbing, heating and air to snake my drain for $570. I declined Brothers bid. Plumline showed up an hour after Brothers had left. they completed the work in about 90 minutes and charged $93 as they had quoted. There was no upsell or scare tactics. Xena Crist was the technician who was very professional and did high quality work. She explained that the wet wipes my mother was flushing was the problem even though the wipes are labeled as flushable. The work was done at my 93 year old mother's home. Many contractors have taken advantage of her diminished cognition. Last week applewood plumbing charged her $468 for a $40 kitchen faucet cartridge that took 31 minutes to install from walking in the door to walking out. I called them and got half of the money back. I am so happy to find an honest plumber in Plumbline services. I will use them again and recommend them to others. I have read the reviews for Plumbline that are highly negative and Plumbline responds that they have no record of the complainer as a client. Humm.... I think I know what is going on there. Pete D. read more

I'm a Plumbline happy customer since having my furnace and AC replaced in 2018. The price charged was certainly in line with estimates (or lower), great Military discount. They are really pros and had it done in a day, a long day but completed. I am a VIP member and it, I believe, is well worth it. Ryan H. did our last Fall inspection (10/9/23) and explained a few things to me and he is a real winner, pleasant and very knowledgable. Please keep Ryan H. on staff. Ken S. read more

$283.00 to replace my 82 year old mother's toilet flapper valve, which they used the flapper valve that I purchased???? Absolutely ludacris!!!! read more

First time using Plumbline and had them come out to do a furnace tune up. 1. They were hours late. The window where they were supposed to show up was already a 5 hour window, but they went 3 hour past that. We waited around for 8 hours. Additionally, I called the main office to get an ETA, and the technician was supposed to call me.. got nothing. 2. When the tech did get here he stayed for approximately 30 minutes and proceed to sell us a new AC/furnace combo. When we told him our AC was brand new he told us we might need a new furnace then and showed us some pictures of dusty parts in our furnace he had taken. When we told him we probably don't want to replace the furnace right away, he said we needed to at least replace the motor and some fan/vent because it was dirty and could contribute to poor air quality. 3. Okay then- giving the tech the benefit of the doubt, we asked for a quote. Got nothing. Called the main office next day and requested the quote again. Got nothing. But we did get some vague pictures of dusty furnace parts. ‍ All in all, don't do it. I got sucked in on the furnace tune up deal but at the end of the day I don't even know if anything was actually done. We're about to get a second opinion here so we'll see. Update: we got that second opinion- turns out the motor is fine and plumblines tech didn't clean or do anything when they were here. Last update: so after a scathing email I sent to Plumbline, the manager followed up and refunded the service and agreed that this one visit was not up to standard. As far as that goes, I appreciate their follow up and customer service. Still think they should vet their techs better though. read more

Blake, took consideration time + detailed answers to my questions. Both Blake and Marco were very professional and kind. Cleaned everything up. I will always use Plumbline Services. Great costumer service! read more

Josh T called 30 min before arrival, and he was very polite and courteous on the phone and in person. He listened as I talked through my sewer scope findings and then talked me through his plan to fix it. We chatted briefly about living in Northern CA, and then he got to work in an efficient manner and gave me a follow up check in, as I was working with another contractor simultaneously. He explained the 30-day guarantee before leaving. I recommend Josh and Plumb Line for sewer main line cleaning. read more

What a joke! No one ever showed up (8-12 window)..When I called at 4:00 I was told no one was coming and I should reschedule!

Running water in toilet Martin was knowledgeable found the problem, and also recommended a pressure valve for our 42 year old home. He gave us 4 options to do the repairs. We picked the most involved option. He was able to replace our toilet with a Toto comfort height toilet and installed our pressure valve THE SAME DAY! He was an excellent communicator and efficient worker. We are very satisfied! Thank you MARTIN and PLUNBLIBE. read more

Plumbline (Centennial, Colorado) came out today for a AC tuneup for $79. I really was interested in the cleaning as my system is only 2 yrs old. Even though it says on their website that cleaning is included in their AC Tuneup service ( first paragraph), their tech tried to charge me over $300 just for cleaning. I refused the extra fee therefore not receiving the cleaning. I contacted Plumbline after the tech left and told them that I was displeased with their service and if I was aware of this when I made the appointment I would have gone with another company which is what I'll do for now on. read more

If you want to get ripped off call this company. I got very taken advantage of on a simple hot water heater fix. Get three quotes. These people are predators and take advantage of people who need something fixed quick. Will never hire this company again. read more

I called PlumbLine for a quote on installing a new hrating and vooling unit, after living for 3 years in a fix and flip with nothing. The Design Consultant Justin was phenomenal, very kind, courteous, and knowledgeable. He was a great help and we included additional services that I've been thinking of having done. He was able to get me a quote with all the equipment that did not break the bank. Thank you Justin for the hard work, and professionalism. read more

Corey was the service professional who came to my house to give me a quote on AC. Not only did he wear an unprofessional political mask when he came to my house- he would not wear it properly. Wearing a racist Blue Lives Matter mask is completely unprofessional to a home visit. Even a teenager could figure out that you shouldn't wear overtly political clothing when working customer service. After I told him about my covid concerns his ill fitting mask would not stay up and fell down at least four times when he was near me. Even when I would step back he would walk towards me- with his nose hanging out of his mask. I told him repeatedly I'm not vaccinated yet. When I repeated to him my Covid concerns he dismissed the fact he wasn't being careful. I would never dream of treating a client in their home this way. After seeing his representation of Plumbline Services with their lack of basic customer service, outrageous quotes, and lack of safety I would not recommend anyone using their services. read more

Christian came to our house to inspect the AC and found all kinds of thing wrong. He said that he recommended shutting the system off completely to avoid overheating some kind of capacitor that would cost $4k to replace. He quoted me a $4k repair to clean coils, replace fans, etc, etc. We got a second opinion that said the coils were totally fine and that the system looked great. They topped it off with coolant and charged us almost nothing. This type of thing should be fraud and criminal. I do not recommend. These people are either incompetent or dishonest. I'll let them choose. read more

Our main sewer line clogged sometime around 1 or 2 pm on a Friday. By 2:47pm I had exhausted all I knew to get the flow going again. I called plumbline and by 3:15pm that same day I had Jordan in my house doing a roto rooter thing and getting the flow moving again before I had to leave for a 4:30 appointment. Yayyy Plumb line and yayyy Jordan. Thank you for exceptional service!!! read more

I had the pleasure of doing business with Ricky Petterson. He organized the work of my drainage pipes. This has been a very stressful situation but the ending result was worth it. The work was done in 1 day as he stated we talked about what was going to happen before it was done. The workers came out when he said they would and the work was finished in do time and we were in running. Great job to the team also read more

I would leave 0 stars, but that's not an option. These people were fraudulent. We had them come out to fix our furnace, which was 1.5 years old because it stopped working. The guy told us that we needed a new furnace for 16k. We asked how much to get it working, he said 2k and we paid it. It seemed weird to have so much work with a new furnace, so we called another company. they came out and said it was a simple sensor and would have been a trip charge. This is fraud. I'm taking them to small claims court because I called to get it resolved twice, no one called me back. Don't use them. They work on commission and don't care. read more

Eric Walton has come out to service my heater and A/C and each time he has been very thorough and efficient. I trust any recommendations Eric has shared. read more

Josh Toney came out and was extremely respectful, efficient and upbeat through the whole process. got my drain fixed up perfectly and for the price I couldn't ask for a better experience read more

Brett and his Plumbline Services Team provided outstanding services from beginning to end. Brett provided us several options to fix our sewer line inside the house and outside to the city main. They were respectful, professional, knowledgeable and delivered a quality product read more

S-C-A-M! We had Plumbline out for a routine sewer cleaning and they found everything wrong with our sewer line. Low spots, failing joints, you name it. The good news is they were happy to replace the whole line for only $10,000 if I signed the contract on the spot. Considering A) I'm not and idiot, and B) we had a sewer scope a year earlier that revealed no issues, I didn't bite. Instead I called an independent sewer scope company, who again found zero issues. Neither did the reputable company who cleaned the line the following year, nor a third sewer scope company when we sold the home a few months ago. This is called FRAUD. The only upside is all of the funny things my daughter says about this garbage company every time we see one of their vans around town. read more

Jose was spectacular. Very friendly, knowlegable. Explained everything and offered options. He replaced a garbage disposal and fixed a leaky toilet. I am very happy with the work done. Will definately use Plumbline again and will ask for Jose! read more

Called for a repair to my leaking bathtub faucet. They were quick to come out, so that was nice. Charged a $50.00 service fee for the visit, typical. The plumber took one look (eyes, no tools) and decided it was a failing "shower cartridge". The replacement would cost 450.00 + 50.00 for the part. Now, I'm not a plumber so I trust the "experts" not to swindle me and when the quote is this high I assumed it was a job that was very invasive and would take several hours. 15 minutes after turning off the water, he was finished and left. Yes, 15 minutes. In conclusion, unless you're prepared to spend $800.00+/hr on plumbing services (not including parts) I'd try elsewhere. read more

Plumbline has been great! A few months ago, one of their HVAC techs, BrIan, fixed my furnace. He did a great job and explained everything to me well. Today, Anthony came out and checked all my pipes, found the source of the faint mold/mildew smell that I had not been able to find, and fixed the problem. They were both knowledgeable, friendly, professional, and clean. I am grateful for their work. Well done, Anthony and Brian! read more

The worst ever! Installed a heater it works half the time and won't make time to come out and repair.

Jose did a great job on a shower valve replacement; he asked about other work I needed on a running toilet. He was happy to share with me all my options and he answered many of my curious questions. Jose also went out of his way to make sure I received the brushed stainless finish we desired. Thank you Plumbline. read more

We asked Plumbline to quote us a Heat pump system, that was eligible for the Xcel Heatpump rebate. The sales guy showed up. Made a comment that a heat pump system could cost $10,000 or more, and looked at me like...."Can you afford that?" He walked around the house, did not appear to make any notes, and then left. (Never to be heard from again.) So.....a week later, it's difficult to take these folks seriously. Rog read more

I have been a plumbline customer for 6 years and a VIP member for most of those. In that time we have had a lot of small work done as well as some very large projects. Recently, I had a customer service issue and emailed the company. ========== On May 4, 2022, 3:23 PM Good Afternoon, A few months ago Plumbline installed a Moen smart valve for our main water line. That unit was damaged, so another was ordered and shipped to our house. We need to make an appointment to have that unit swapped out. Also, we had two hot water heaters installed back in October. We recently had them inspected by [The Town] and they failed inspection. Remediation work needs to be completed. Lastly, we have a drip somewhere in the house (the Moen valve has alerted us to this. We need to have this looked at. We have tried turning off all sinks and toilets and re-ran the test. There continues to be a leak. Really lastly, I've been getting automated phone calls that a VIP service needs to be scheduled. I'd like to get that done as well. Hopefully we can get all of these done in one visit. Please let me know when there is availability. ========== This went unanswered. I emailed again: ========== Jun 16, 2022, 9:04 AM Good Morning. This is an email that I sent out a bit over a month-and-a-half ago that detailed the issues I had been having with Plumbline. They were promptly addressed and I appreciate that. However, we, again, have other issues it seems. Following this email, a team was sent out to address these issues. They replaced the main water valve as requested but did not have a copy of the failed inspection report for the water heaters (neither did I). When they called back to the office to ask about the report, the office didn't have the report either, so they were unable to address those issues. When they returned to address some unknown leaks reported by the Moen system, they also fixed one of the two issues that were part of the failed inspection. They again didn't have the report on hand but the office reportedly did have a copy and said there was only a single issue reported in the failure (I remember two, but couldn't remember both of them). Since they didn't have a copy of the report to share, I couldn't verify (nor could they) that the work was completed satisfactorily. The team was diligent in looking for where the leak was and they think they nailed it down to a leak inside of one of the master showers. They were going to send a proposal for rebuilding the shower which I never received. I was also automatically called to have a complimentary H/VAC check-up / tune-up for my house as a VIP member. I had to call a different department to get that scheduled. This was back in April I believe and the schedule was pretty full, but I was able to get a visit scheduled for June 3rd. I received a confirmation that said: Your appointment with Plumbline Services has been scheduled for Friday June 3 2022. As a reminder we will contact you by phone 30-45 minutes prior to dispatching a technician. To make any changes, please call (303) 766-7500. Thank you from the Plumbline Team!. They never showed nor called. I have no idea what is going on with Plumbline lately. For so long things were absolutely wonderful. For the last year it has been absolutely abysmal. I am not sure where we go from here. Let's start with getting the current issues resolved and then I will consider my options going forward. ========== Nothing really came of that. I emailed again: ========== Following this email, the original tech called to follow up. He called to address his section of the complaint below. Regarding the rest, he said that someone else from the management team would call to follow up on that (makes sense that he wasn't responsible for that). After his call, I was supposed to get an estimate for the plumbing work that needed to be done with the understanding that a lot of house work (removal of tile and/or walls) would have to occur and that his estimate could not and would not include that. Totally understandable. I never got that estimate. Also, no one from a management team ever called to follow up on this original complaint. This is the 3rd email that will have gone out with almost none of my initial complaints addressed. No tech ever came out to service our A/C units before the summer. No explanation for ghosted appointments. Nothing. I'm not sure who this needs to get flowed up to before it gets any kind of traction, but I'm hoping that it isn't me that has to be the one to do it. ========== Once again, I heard nothing. I then looked up the president of Plumbline's email address and emailed him directly. No response. They came out again to service my furnace and almost voided the warranty because I hadn't had it serviced in a year. I explained that I tried but no one showed up. They used to be great. I can't recommend them any longer. read more

We had a slow drain in our master shower with significant calcified buildup along the upper PVC creating a very narrow constriction. The first technician Plumbline sent out couldn't address the problem. They promptly sent another technician with different equipment and the problem was solved in less than 30min. Our second technician was Howard L who was a consummate professional and went the extra mile to completely resolve our problem. Our 17year old pipes in our shower look brand new. We recently switched from the HVAC/plumbing company that subcontracted our custom home to Plumbline for our HVAC/plumbing service and have found them to be one of the few companies that is trustworthy in the Denver metro area. They aren't always the cheapest but you definitely get what you pay for in this area. I cannot recommend the plumbing dept enough base on Howard's performance. read more

These people are fantastic. They had previously installed a completely new sewer line from the house to the street on a rental property I own. They did a beautiful job and this is certainly not a job anyone would want to try on their own. I received a lifetime guarantee on the line. A couple of weeks ago, I decided to replace my 20-year-old furnace and air-conditioning unit. It was living on borrowed time. Josh came out and was extremely professional. He laid out several options for us and we decided to go with the Carrier. He spent plenty of time with us and answered all our questions. I had received a bid from another company for a lesser unit and Plumline underbid them by several thousand dollars. The old unit was working but I knew it was just a matter of time before everything was going to go cold. I thought it would be several weeks before they could get the unit in. Actually, they did it within 48 hours!! Jay came out and had four people with him! All were professionals and each knew exactly what to do. They laid plastic down on my carpet so it wouldn't get dirty and they all wore masks because of COVID-19. Installing a furnace is something you would never want to try by yourself unless you are a professional. One mistake and your life could be in danger. The professionals at Plumline are actually factory representatives of Carrier. Each has gone to school at Carriers factory to understand the units. After the job is done which was the same day, Jay spent time with me going over the entire unit and how to use our new computerized thermostat. We also had a humidifier and special air filter installed. I immediately noticed less dust in our home. The humidifier makes things seem warmer at a lower temperature so I'm saving money. I can't say enough nice things about these people and I would recommend them to anyone. The difference in the heating of my home is amazing. There are no cold spots and The carrier unit keeps the temperature exactly as I program it. We previously had booster fans installed to keep the house warm. We don't even need those anymore. If you want the best go with Plumline. read more

Second time we used this company for plumbing issues. First time was a basic snake job and we gladly paid the $98 to rectify the problem. Second time was an issue with some leaky hose under the sink. This being an older home we decided to replace both hoses. The technician was polite, friendly and seemed knowledgeable so no issues with him. The issue is the cost was a little outrageous for 2 hoses and his labor. I probably could of done it myself if I wasn't old and handicapped, I mean it wasn't brain surgery and took about an hour. Thanks for doing a decent job and keep the change. read more

Plumbline Services installed a frostless outside hose bib for us on 4/7/23. It worked fine all summer but yesterday, 4/11/24 when I used it for the first time since last fall, water now pours out of the top and back of it up against our house. It gets worse when a hose is attached. We paid Plumbline $1,142 for the hose bib and it lasted a year and five days. Of course, as luck would have it, they only offer a 1-year parts and labor warranty. Won't be calling them to fix it since their work is extremely overpriced and clearly below par on parts and labor. read more

Josh Toney was perfect!!! all work done expertly and explained thoroughly! I am super pleased and always happy with plumbline and their service specialist! Katie M read more

Plumbline is a great company! There are so many sketchy businesses in this line of work that when one truly stands out it's good to let others know. Jason, Wayne, Adrian, Ryan, and company were fantastic. Their knowledge of what needed to be done and the respect for our house was exemplary. They kept us informed of their progress, handled everything in a professional manner, and did an amazing cleanup. I would call them again in an instant...no reason to go elsewhere. Highly, highly recommend. read more