The service tech was very knowledgeable and professional. I was completely overcharged for services. This cost 690 to replace. Not sure why this was so expensive. It took 20 minutes and the parts were about $10 dollars at Home Depot. Not recommended. But the service tech was nice Yes, I understand that the price quote was given to me before the job was done but I really had no choice at that point to get other estimates from other companies when I had a pipe leaking. He was very nice and knowledgeable but your prices are on the extremely expensive side. read more

Plumbline Services - Leak in main line pipe - Plumbing Near Me - Arvada, Colorado

I have worked with this company for a number of years and have spent quite a bit of money with them. I had work done on Thursday - no problem with the repair - and feel that I was gouged by the pricing. It was an outrageous amount of money - pickup and delivery charges for small parts - $218.00? That is GOUGING as far as I am concerned. I am disgusted and angry. I called the company but thus far have gotten ZERO response. So customer service has been lacking. Buyers beware - you will be spending a LOT of money to be their customer. read more

(1 star is a gift since there is no option for ZERO stars) Three years ago, Plumbline did a great job for us. In the times since then, it has been a disaster. Multiple late shows or no shows after we waited around for a tech to show up. We had a tech come out to clean the furnace and air conditioner that we bought from them. Over $800 and when we tried to discuss the exorbitant fees, we could not get anyone to call us back, despite repeated attempts. Then last week, the thermostat stopped working and we hired another HVAC PROFESSIONAL to help us out. Turns out, the Plumbline Technician broke one of the plastic bolts that held the plate on the front of the furnace and it eventually pulled away from the furnace contact and the heat went out. Our current repairman made a trip out to Carrier by the airport to get an $8 part to repair Plumbline's broken part. Again, repeated calls were made to discuss our frustration with the service manager, Todd Ryan. We were hoping he would do the right thing and reimburse us for the $200 service charge to rectify their mistake NOPE! Again, CRICKETS. Whatever transpired in the three years since my initial review has not been positive. DO NOT USE THIS COMPANY .....EVER....THEY DO NOT STAND BEHIND THEIR WORK AND DO NOT RETURN CALLS. Todd needs to be fired and whoever did the job before should be reinstated. Next step is a YELP review and a formal complaint to the BBB. DISREGARD THIS PRIOR REVIEW ..... read more

Plumbline Services - The broken plastic part to hold the contact for the thermostat was left broken on the furnace - Plumbing Near Me - Arvada, Colorado

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See I e request was placed online. Took the expected date of service off from work. On expected day of service did a follow up call to company to see if we were still on for service as it was late in the day. Customer service told me that the online system allowed me to book an appointment that was not available. Despite me getting a confirmation email-mail after booking. When escalated- nothing could be done. Next available appointment was not until August 2024.. What a joke--- they claim to be experts in customer service on advertisements but clearly failed on this booking. read more

I booked a "free consult" by nature of their Home Depot "implied partnership" table setup at our Arvada HD store. Disappointing experience from the start: they cancelled the first appt that was on the books for 2 months (their soonest availability after the Home Depot pitch)...????... then on the rescheduled date, they baited us with the sad-but-industry-standard 4-hour booking window. I called 2 hours into that window for a status and they pledged I'd beae from the dispatch or technician "within 45 minutes". Never did get that call or text. After being held hostage in our home up until the last 15 minutes of their sudden "urgent 5-hour window", I cancelled. I gave them liberty with 2 stats instead of 1 or 0 because we never received the chance to see these guys whom Home Depot recommended. Avoid these guys unless Home Depot can come through with a better crew. read more

I needed to replace entire HVAC system plus electrical panel and hot water heater. Plumbline was the most competitive quote and they got the entire job done within 2 days of me approving the quote. In addition, the entire team was incredibly responsive and courteous during the process. Huge thanks to Blaise (estimator), Blake (HVAC lead) and Ryan (electrical lead) for making the entire process easy and seamless. read more

I've had Plumbline out a couple of times now. Last time was 2019. When my garbage disposal leaked everywhere last night I was able to get an appointment next day. I do like the fact that they text you who's coming and a picture. They're really great at keeping you apprised. Today Wyatt came out he was very helpful. Everything is up and running. He even checked the sink for me that was slow. I highly recommend! read more

Plumbline Services - My tech! Awesome service. - Plumbing Near Me - Arvada, Colorado

Advertised free second opinion and charged me $89 for it. Didn't show up for first appointment as well.

You talk about "maintenance" but you do not actually do any PM or cleaning. Your "tune up" does not leave anything better than when you started. Paying you to recommend repairs is not a tune up or maintenance, it's just a fraud for you to invent new work. Technicians are known to break things during "inspections" just to recommend costly fixes. If you do not perform any actual work, you are not being honest. read more

I had a backed-up sewer drain and I thought I would give Plumbline a try. So I scheduled an appointment and Noah from Plumbline called and let me know he was on his way. Noah arrived and listened closely to my comments and then made his own inspection. Noah decided on an entry point for his drain cable machine and then methodically ran the cable in and out until the blockage was cleared. Noah tested his work by running extra water down the drain and there was no longer any backup. Thank you Noah !!! I recommend this company. read more

Plumbline Services - Noah !!! - Plumbing Near Me - Arvada, Colorado

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I will start by saying they gave me a full refund, which was cool. I would not recommend because I wanted my standard 2-year mainline cleaning due to tree roots. Was told by Ethan that it was a dire situation, and was basically wanting me to get all my pipes replaced! Went to my "regulars", Colorado Sewer after I booted him out. Colorado Sewer did the clearing and said everything was Fine. Lesson learned on trying to save a few bucks. read more

Price Gouging at its worst Charged $877.00 to fix leak in basement Was here less than 30 minutes read more

$540 to replace less than $50 worth of kitchen valves in less than 30 minutes. Look elsewhere. I should've called someone I knew through the local Chamber of Commerce, would've cost half that. read more

I had the following work done on my main floor toilet in December 2024: per the work order: Turn off water; remove water from tank ; bowl. Disconnect water supply line. Remove old parts. Install new fill valve ; flapper ; supplyline. Test for leaks ; proper flushing. Well the trip lever arm in the tank broke today, 2/5, so I called Plumbline, thinking this would be covered by the warranty. Nope, even though the December service said 'replace old parts' the ''old' trip lever arm broke which I had assumed was replaced in December service, and even though the December service claimed it replaced the flapper, it wasn't replaced. As it turns out I was today charged $185 for the work which I had thought would have been covered by the warranty. I had no problem paying for the new trip lever but ended up paying $125 after the manager dropped $60. That was OK but except for the cost of the new trip lever I think the service should have be covered by the warranty. The tech did a great job so no issue there, it was more an issue with the manager. I spent thousands with Plumbline over the past several months including the VIP service so this was kind of disappointing. Make sure you know exactly what is being covered by the warranty. read more

Plumbline HVAC service was a scam. My wife called when our AC went out during the hottest day this week and I was away on travel. They mentioned it would be $49 for a service call. In reality it is $49 to show up, $149 for a diagnosis, and would have been $586 to replace a simple capacitor. Luckily my wife is smarter than that. When I returned, I bought the part next day on Amazon for $16 and replaced the capacitor within 10min. Don't let these folks prey on you or your elderly relatives. Honest work should cost honest prices; not whatever they can get you to pay when you are in a vulnerable position. I'm genuinely disappointed in the morality of this company. read more

After expressing our disappointment with Plumbline, they contacted my daughter and offered to refund some of the extra money she spent. Overall they dropped the price by about $2500 read more

I had my ac replaced by Plumbline. They brag of high quality service, but the ac failed the inspection. When I scheduled the appointment to get it fixed - they no showed. So, instead of spending one day at home for the replacement, and one day at home for the inspection, I spent 5 days 1) first installment 2) first inspection 3) no show appointment 4) second installation 5) second inspection Want the job done quickly and effectively? Find another company. read more

I have used Plumbline to install a new A/c and furnace in the last 3 years. I had an employee come out to service the furnace they installed and quoted me $900 for a cleaning!!!! I regularly change my filter and keep my home clean. I have owned 9 homes of various sizes and have never been quoted such an outrageous estimate. I also received a very aggressive voicemail following up to remind me I needed to pay $900 for cleaning or they would not honor the warranty issued on my furnace. I will not recommend or use this service again. I have gotten several other quotes that are not anywhere near this cost. I am not sure if it is because I am a woman but this experience has been very disappointing and I will make sure none of my family or friends use their services! Beware of price gouging! read more

Acacio quickly diagnosed why my lawn light stopped working. I particularly appreciated how he educated me on electrical safety and ensured that the fix he implemented was permanent and safe. To top it all off the cost for the fix was fair! I'm definitely continuing my VIP membership because every service I've had from Plumbline does make me feel like a VIP! read more

Noah Smith-Hendricks from Plumbline was originally going to install a new garbage disposal for me. Because my house and plumbing are old, it would have involved getting an electrical upgrade before the new disposal could be installed. I requested that we simply remove the old disposal, and Noah explained in detail the options for doing so. He was friendly, professional, knowledgeable and patient, and we were able to decide on an option that worked for me. He also showed me exactly what had been done when he finished. Reasonable price (also explained beforehand) and exceptional work. I will be using them again and would highly recommend. read more

Charged an astronomical price to come and make a complete MESS to clean out our main line and fix a pipe. Said they had the inspector out but I am calling to confirm cause no way they would sign off on the MESS they made and how it was done - our front yard has a MOUND OF DIRT where they said they would put covered access to our main line. Neat covered access - YEAH NO.... Then had no idea what they were doing when they tried to jet out our kitchen line and AGAIN the mess came thru the ceiling in the basement- WATER and the kitchen sink is backed up - DO NOT USE THESE PEOPLE. They didnt even offer a discount for the shoddy work they did and the mess they made. UGH - DO NOT USE THEM read more

I had 3 kitchen shut off vales replaced, a kitchen faucet replaced ( which I bought) and a new garbage disposal replaced. I pd $2300.00 for all of this. I feel I was highly overcharged. The tech did a good job and everything looks good so far. Again, the price was outrageous. I have used Plumbline before for a water heater replacement. I felt the price was fair and the job was done well, but after this last job, I doubt I will recommend Plumbline or use them again. I'm giving only 2 stars for the price. read more

We asked Plumbline to quote us a Heat pump system, that was eligible for the Xcel Heatpump rebate. Jay Sohn, the sales guy showed up. Made a comment that a heat pump system could cost $10,000 or more, and looked at me like...."Can you afford that?" He walked around the house, did not appear to make any notes, and then left. (Never to be heard from again.) So.....two weeks later, it's difficult to take these folks seriously. Rog read more

I recently had plumbing work done by Plumbline Services. Some general plumbing work along with replacing my garbage disposal. upon receiving the bill , being a fairly trusting person, I signed the bill and paid it. Later I checked the bill and was horrified by the what they charged me to replace my garbage disposal. I provided the new disposal and they charged me $394.00 to install it. I am a senior citizen and feel I was taken advantage of by these people. I've replaced a number of these in my younger years and even though I wasn't a plumber it never took me over an hour. $394.00 for less than an hours work. I will never use these people again or would I recommend them to anyone else. read more

we had unbelievably good service from PlumbLine! We I've in the foothills and have our hot water heater in a crawls space. It was an ordeal with the Jefferson County inspectors, but PlumbLine came through with flying colors! They did a fabulous job! We couldn't be happier with them! Thank you to Carolyn, in the office, and the plumbers who did a really great job! Recommend them to everyone! Bill and Dot Mechtenberg *disregard typing errors read more

I can't say enough good things about Dylan and Plumbline Services. I told them up front that all I was interested in was getting my kitchen sink drain snaked; I didn't need them to assess my entire household plumbing system and tell me I needed thousands of dollars in repairs like almost all other major plumbing services will do. They 100% kept their word: they got here quickly, Dylan was professional and efficient, he didn't try to upsell me, and left me with some advice on how to keep the drain running clear in the future. I will definitely use Plumbline for my next plumbing issue. read more

DO NOT USE. They quoted us $26,000 for a job another company did for $4,000. They are a bunch of salespeople that claim they're master plumbers. Pay a little extra for a sewer line clean. Don't be tempted by the cheap sewer cleaning. They will get their line stuck and threaten to charge you $500 to cut it and leave it. Other companies don't do that. read more

Totally unacceptable, I made an appointment with Plumbline 3 days ago for them to come out and diagnose an open low pressure switch, my appointment window was 1-5pm today (Wed). At 4:45 pm I still had not received the promised call from a technician 30-45 min before their arrival so I call them. The first person who answered the phone had no idea what was going on "I have no information for you", and when I received a call back I was told that their technicians are busy, can't come, and the next available appointment is Saturday! My AC hasn't worked in a week and the temperature will be in the 90's for the next 3 days! I received no apologies, and they were unwilling to adjust anything on their end to get me in sooner. Apparently it's my problem that they just can't cover all of the appointments that they make and they can't be bothered to proactively reach out to the customers when they can't honor an appointment. BEWARE: There is no such thing as a confirmed appointment from Plumbline. read more

Do NOT use this this service. I had a leaky hot water heater, they came out and quoted me $4,000, saying I needed to replace the whole hot water heater and do a bunch of other work to bring things to code. There were no issues with the hot water heater other than the leak at the hot water hookup, so I refused to believe I needed to replace it. I had another plumber come out and look at it, he tightened the hookup and said it was fixed. He had to charge me $130 for the visit, but the work itself didn't even cost that much. He said there were no other issues with the unit and it could last me another 5-7 years. I am so glad I got a second opinion. read more

So I called to get my furnace fixed. They sent me Preston Walker. Turned out to be more of a salesman that a repair tech. He didn't even try to fix my furnace. Barely looked at it. Took a bunch of pictures and then quoted me $1500 dollars to replace the motor. Told me it wasn't worth it because I had problems with my AC as well. Leaking from the coil. I ended up getting a quote to replace the entire furnace. $8700 hundred dollars. Called a friend and family member told him everything. He works HVAC in Florida. Told me that it was probably the CAPACITOR. 20 BUCKS!!! and it works been out of heat for days. Trying to figure out finances and options. Thanks Plumbline you're not going to get my business EVER. read more

We just had a visit from Ryan to inspect our HVAC system before winter and he was extremely knowledgeable and professional!

I am very pleased with the service I received for my AC. My technician Tony was efficient, kind, very professional and up front with not only the issue but the cost as well. I will continue to use plumbline for future issues in my home. read more

On time. Courteous. Austin was Personable. Responsive to my needs and suggestions. I had about 9 electrical issues to work on, it took the whole day.​ New wiring, ​​new switches, new receptacles-plugs. Very easy explanations of what he was doing and why. ​ read more

I had new flooring put in recently and had to have the toilet removed to get the bathroom done. Home Depot was in charge of the project and sent Plumbline Service technician Garret Pacheco to remove it, which he did. He told me the water shut off behind the toilet wasn't working and had to be replaced for $449.35. Wanting to get the job done, I paid for it. I asked for a receipt and he said he would email it to me. That was on July 26, 2022. My flooring was completed August 2nd so Home Depot tried to schedule a plumber from Plumbline to come return the toilet to the bathroom. Before he was done, he asked me to come look at the toilet saying it was not draining right and proceeded to take some toilet paper, throw it in the toilet and flushed it. It worked perfectly! He went on to tell me if there was a big load, the toilet would not be able to handle it. I weigh 115 lbs. and don't think there has ever been or will be a big load going down that toilet! I informed him that it worked fine and I didn't think I needed to fix it. I then asked him again for the receipt; he apologized and said he'd email it to me right away. I still haven't got it! I think this technician scammed me the first time and thought he'd try it again. He removed the toilet July 26th and was to come put it back after the flooring was finished. Home Depot Scheduling tried to get Plumbline back to do the job, but left numerous messages with them for days, ending up with getting Management involved. Two weeks and two days later the same technician finally came! Their trucks and advertisements all say "Service today! Guaranteed!" POOR Customer service! read more

We had thoroughly wonderful experience with Plumbline Services. As a contractor for Home Depot, they came to my Arvada home and evaluated a non functioning 20 year old air conditioning unit determining that it needed replacement. Bryan Barrazza was the technician that performed the initial evaluation of the system. Based on Bryan's assessment, Jay Sohn designed a quality Carrier system, offering several options all at reasonable prices and oversaw every aspect of the project. Once we finalized all the details, they were able to schedule the install for the next day! We were in the middle of a heat wave so this was very welcome news. Jay was professional and very capable at managing not just the ordering process, but also the install to completion the following day and all post-install follow up. His communication skills throughout the process kept us informed every step of the way. The installation crew that was led by an individual named Carl and his team of 2 others was thoroughly professional. Matt Hurt was the electrician on the project. They were careful not to damage anything in our house and completed the job mid afternoon delivering us nice cool air. Everyone on the crew were professional and the quality of their work was meticulous. I am completely happy with the entire process and the final result. I highly recommend Plumbline Services for HVAC installs. read more

My grandson's hot water tank finally gave up the other night. Being an older home and not well maintained by previous owners there was no choice but to replace the old beat up thing. I went to Home Depot, found a tank, paid for it and Plumbline was calling to make an appointment even before I left the store. It was great. After Mike Quarry came to the house, looked at the mess, he told me what I should expect, etc. Changing a hot water tank isn't just that simple. Codes changed and I could see why some of the changes were needed. Either way I wanted everything up to code for 2023 and spanking new things. It couldn't be done that day so he came back the next day bright and early with Cameron. I had a problem with my bank but while I was out getting that straightened out Mike and Cameron were plugging away. They finished way early, got everything looking really nice and boy am I happy. The best of this transaction is I had gotten some summer crude so that I was so sick that Mike just guided me through what needed to be done and why and what the solution was. I was so happy with that. Since I live down the street from my grandson's I asked Mike if he would mind if I went home to sleep. He said I should probably do that. My grandson's who are 24 and 19 were home so they didn't need me. Mike and Cameron finished up early and called me. I'm telling you I was so happy but still sick. Mike was patient with me and explained as much as my mind could handle in a way that was not threatening, not condesending and truly was a help. I had to return the other tank but that was nothing compared to having a new working tank. And they cleaned up like a champ. They came to a mess but left it all cleaned up. I liked Mikes work so much I invited him back this coming Wednesday to repair something that needed to be replaced. And I have other stuff for him to do. Thanks Mike and thanks Cameron!!! read more

This company is absolutely awful. They were all nicely/nice until you hand over the check. Their follow-up and customer service is repulsive. They destroyed my backyard (some of which was expected). They ripped my redwood deck off its foundation and left it in the middle of my yard for over a month. They finally put it back poorly. They did not have my permission to do it and I was told beforehand they wouldn't need to. They severed my sprinkler line, and left it unmarked. They ripped out my backyard fence and left me nothing to try and rebuild it. This all happened in December of 2022. I have tried numerous times to get someone to replace/repair some of what they destroyed/damaged, absolutely no response from anyone. Oh for the days when the customer comes first. It says on their vans "Satisfaction Guaranteed". Nope, not this customer, who plopped down over $20,000.00. Greed indeed! I strongly suggest you NOT ever use Plumbline. read more

If I could give zero stars I would. I had a nightmare experience with this company. First off, their commercials give the impression that they respond promptl, however, that is false. I had a sewer leak, which I thought would be urgent but it took them a week and a half to even come out. Second, after the initial inspection, I was left hanging. I called on multiple occasions only to be sent to voicemail, which only further delayed action being taken on the leak. After calling 2 other companies and getting outrageous quotes, I decided to give Plumbline a second chance. The INCOMPETENT plumber, Dave, who had been the last at my property called me to tell me to call someone else because my job "was too complicated". I was upset because of the stalling and a service manager called me back immediately after his call and told me that they would get to the bottom of this and take care of me. Well, the next day I get a call from a different service manager, rudely declining the job and basically calling me a liar saying that no one had discussed "taking care of me" when I had text messages to prove otherwise. He stated that he "didn't want to risk the safety of his crew". So finally I had one last company come out, Bell Heating and Plumbing, and guess what it was? I had a clog which was causing water to spill over underneath the toilet. No broken pipes, no need to crawl or dig in the crawl space! It took Bell 30 seconds to diagnose and if Plumbline had plumbers who were competent, they would have seen that as well! DO NOT WASTE YOUR TIME WITH PLUMBLINE!! THEY DO NOT KNOW WHAT THEY ARE DOING!! read more

DISAPPOINTED - I will give them a few stars because they are timely and efficient when it comes to getting someone out in a day or two/their prices are predictable being a big brand company but they told me I needed a full sewer line replacement so I had another small business sewer company come out and check out the main line and they not only quoted me a more reasonable price but actually helped us find a solution that is not a full repair (we didn't need to do a full repair). Plus our technician couldn't even clear the drain which they have a note on their website saying " If the drain technician cannot clear your line it will be FREE." it was not free - we still had to pay for them to snake/pull the toilet which was $168 and we had to pay another $260ish to have them scope the drain + we would have to pay even more to get the scope video? (Dig It Sewer Repair scoped our drain FOR FREE) ... hear me out if its an emergency I guess they are okay to use since its timely but if you can wait and call around, reach out to other companies in the Denver area like Dig It Sewer Repair or Colorado Plumbing - GET MULTIPLE OPINIONS ON ANY BIG REPLACEMENTS SO YOU DON'T GET RIPPED OFF! read more