NEVER HIRE THIS COMPANY UNLESS YOU WANT TO GET RIPPED OFF!!…read moreI had to have a line in my basement hydro jetted, it was approximately 5-6ft from utility sink to drain in floor and it took the plumber about 30 minutes to complete. I was charged $764.20....when I called the office to ask about this, the woman said, "Well if you thought it was too much why did you tell him to do it?" I said because water was pouring through the drain and flooding my basement so what was I supposed to do?? THEY OBVIOUSLY SAW AN OPPORTUNITY TO RAISE A PRICE ALMOST DOUBLE OF OTHER PLUMBING COMPANIES!! I have since checked with other REPUTABLE PLUMBERS and was told it should have cost between $350.00-450.00 tops! PLEASE NEVER GIVE THESE PEOPLE YOUR BUSINESS......

Great Service, Fair Price, and Super Professional!…read more I'm really impressed with this company! I called them about replacing my water heater, and they had it done the very next day. The technician who came was super polite and knew exactly what he was doing. He explained everything clearly and made sure I understood the process. What I really appreciated was how they kept their word and stuck to the original estimate. There were no surprise charges or hidden fees--just honest, straightforward service. The replacement was completed quickly, and the quality of the work was excellent. One of the things I really liked was that their service fee was much lower than other companies I looked into. They were transparent with pricing and provided great value for the work done. It was honest, straightforward service at a very fair price. It's rare to find a company that's this reliable, professional, and affordable. I'll definitely be calling them again if I need anything in the future, and I'll be recommending them to my friends and family. Highly recommend if you're looking for great service at a reasonable price!

Had the first listing over to clean the drains on Saturday - they used about three different…read moremachines to clean the drains and snake under the toilets. Kept hearing a loud sound like they were hitting cement under the house. Before they left we were quoted $7800 dollars to repipe from the upstairs in the house to the street. This did not sit with us very well - so we went online and checked out yelp.com and read all of the reviews for them - not good. Looked further down the list of recommended plumbing companies|plumbers. Well we Chose MR. ROOTER PLUMBING OF NORTHWEST INDIANA - Very Professional, Very Reasonable, Honest and pleasant to speak to and paid a much better price and actually felt the fibrating of the ground outside which the other guys said they could not get very far with their snake - we were lied to. The cost may not have been much but all that they did was go back and forth to their vans and come up with that cost of $7800. WE RECOMMEND MR ROOTER PLUMBING OF NORTHWEST INDIANA - WE ARE VERY HAPPY CUSTOMERS FOR THE PRICE WE PAID. OH AND THEY DID CLEAN UP AFTER THEMSELVES BEFORE THEY LEFT. HIGHLY RECOMMEND MR ROOTER

I had water in the basement due to a basement drain that needed rodding. Mr. Rooter arrived…read morepromptly and were very professional. They took care of the problem and gave us some worthy advice. Wont hesitate to use them again in the future.

Came promptly to address our problem and solved it for us. Charged a very fair amount.read more

Disappointed!! I had them out to repair something that was…read moreunder warranty. At my house for less than 40 minutes and my total for labor was $250!! That's over half of what it cost me to get the sump pump installed brand new. I was shocked!! When I asked what their hourly rates were I was told the price is based on the job done. Calling did no good. I was told there's nothing that can be done. I will never call Hines for anything. Under warranty or not, I'll figure it out before I call them back. I'm upset over the cost for the work done and the time it took. If this is what it costs maybe upon calling they should disclose that the labor will cost me $250 flat rate. Wish the job would have taken 3 hours, I'd feel I got my money's worth.

We had a clogged sink so we called to have it checked. In just a few hours, a technician came and…read morequickly solved the problem for us. I would recommend them for friendly and quality work in a timely manner!

I don't know what happened to this company. They used to be my go too, but last couple times I've…read morecalled them they don't show up even with a confirmed appointment time and date. When you call them back they always give some excuse why they can't come. I recently called one last time to see if I could get someone out I made an appointment and they didn't bother calling or showing up. I'm not sure how they stay in business. What a shame they used to be so reliable.

Rivers is very responsive, honest and dependable. His knowledge on everything that needs to be…read moredone makes me feel comfortable, knowing I have someone I can call for things that need to be done. He repairs leaks, removes standing water and helps with sump pumps. I don't need to purchase a home warranty program when I have Rivers! Thanks for all you do. You have things to be done, you will not be sorry when you call Rivers!

Blue-Collar Handymen: Good for cancelations, reschedules and no-shows. They never even made it out…read more I texted and call the business with no response. Thanks River! Good job guys! Unprofessional. Unreliable. Very disappointed! 0 stars.

Mr. Bruno was very kind and very helpful in explaining what we needed. He is very knowledgeable…read moreabout what he is doing.

Main drain clog, for starters the tech arrived after the scheduled timeframe due to other projects…read moretaking more time than expected, overall the tech was great, he had to remove the toilet to rod out the drain pipe because the ridding machine wouldn't fit through the crawl space access, he discovered the toilet flange was starting to deteriorate so he recommended sending a plumber to replace the flange. The tech took care of the clog and cleaned up after him self, final cost very expensive even after the coupons. The Plumber showed up a couple hours later (while everyone was sleeping) and replaced the flange and 90° fitting in the crawl space (very noisy) and reinstalled the toilet, the price he quoted was shocking, it seemed strange that he was able to negotiate the price down to $575 which was still very expensive. Overall complaint would be cost and the plumber left a bit of a mess, he left the toilet bolts long and didn't reinstall the bolt covers.

Good service and quick response. We are subscribers to…read moretheir maintenance program and believe me when I say that it pays dividends. The Tech who came out saw an issue with our condenser and was prepared to give us a quote until he learned that we were in their maintenance program. That was a game changer! He left with our system in good shape and we weren't out of any extra cash that day!

Go to Yelp for the real, un-monitor reviews. BEWARE. They…read morehave good reviews, but here is a breakdown of the one star. Would be negative one if possible. EDIT - They left trash behind. The bucket with all their unnecessary rebuild junk left next to the toilet. For those who have frustrations dealing with AI and auto-booking... they have an annoying robot who books appointments who cannot differentiate members from non-members. Took two phone calls and 6 minutes to connect to an actual human.The things meant to help are harming us. Pay people, not machines. Regarding machines, the plumber took a quick look and confirmed it was the fill value not doing the job. Something I told my mom I could fix easily with a part from ACE. He quoted $368 for a rebuild, which didn't need to be done. I replaced the flapper and chain about a 6 months prior. Not only is this an easy DYI fix with a $20 part, but he tossed the 6 month old flapper and chain. He tossed the work I just did. THIS DID NOT NEED TO BE DONE and it's insane to charge that much. It already costs members $69 to come out, and $368 is with the member discount. I am not the home owner, so I have no say so in approving the work. I have builder friends and my neighbor (HOA) agreed the price is insane. $437 to fix a $20 problem. This is 2026 and my mom is on a very limited fixed income. I spoke to Ben the manager, asked for a breakdown. If the up-charge was the parts or labor. He said there is no break down and that's what it costs. I could not have been more angry with these people. If you know nothing about plumbing, than learn. Because it ridiculous to be charged that much for something so easy to fix.

Highly recommend! Came out in less then 24hrs and got the problem fixed and charged a very fair…read moreprice. Great service, clean , kind and very professional. Will definately be my 1st choice if ever in need of work.

These folks are super ethical! I'd requested a quote earlier today, and was quickly sent a message…read moreasking for a little more info. I replied back with a picture detailing the issue. The guy who replied, gave me a suggestion to check something that is normally the issue. Sure enough, I was able to use his suggestion and fix the issue myself without having to have him come out and do that very thing. I truest appreciate the way that they were able to assist me, and didn't want to waste my time or money. Such a blessing!!