They came out for service calls 3 times and always for something they couldn't work on. Twice…read moreturned out to be septic issues. Very considerate and I'm surprised they answered for the 3rd call. If they blocked my number I wouldn't blame them. Very reputable company.

If I had to describe this company in 3 words they would be honest, thorough, reliable.read more

14 year old furnace went out 2 days before a day with a high of 12. They came out, assessed, told…read moreus our options and installed a new furnace all within 36 hours. Very very pleased, we all hate when we have to make these purchases but at least Kent was incredibly efficient in the entire process.

10 out of 10 recommend Kent, especially for new construction! Amazing office staff, easy bid…read moreprocess, fair negotiation, and the install team was so respectful! They left no trace and alway cleaned up their materials! Alex B and Zack were the two installer we had and they are the dream team! Holly M (Director of Customer Engagment) caught wind that I was going to build and reached out to ask if Kent could provide a HVAC bid, and I'm so glad she did! She put me in contact with Bob and he made the bid process so easy. I had a finalized/signed bid in less than a week and we were able to negotiate a few other items that we wanted! I reached out to Bob via telephone with questions and he was prompt with his response. I found out later that he was actually on vacation when he responded! Holly also hand delivered information packets about the equipment we would be getting installed. The customer service is top-notch! Kent was my favorite company to work with during the new build. I was able to be on site while all the trades were there at the same time, and the Kent team was always the first to greet me when I arrived! We got the runaround from the other trades about when they would start on our home, but as soon as we gave Kent the green light, they showed up and started exactly when they said they would. This was the first time my contractor worked with Kent and he was so impressed. I was unable to be at the initial walk-through, so Holly and Alex made a special trip back out to the house to FaceTime me and make sure I was informed of the plan! They walked through every room, gave me their feedback/suggestions, and answered all my questions. I was confident that I was in good hands! The walk-through was on a Friday where they laid everything out then Alex made the ductwork on Monday and they were off to the races on Tuesday. I can't thank the install team enough, they were working in below freezing temperatures to get the job done! Kent really is a well oiled machine! The new owners, Stacy and Glenn know exactly what they're doing! New construction is full of twist and turns but I want to give a huge thank you to Holly, Bob, Alex, Zack, and Stacy for making this experience the easiest and most smooth part of the construction process!

We had a furnace issue and our home warranty sent JL Mechanical LLC to help. From scheduling to the…read morecompleted repair, everyone we worked with was friendly, professional, and reliable. Amber was wonderful with communication and scheduling, Christopher was knowledgeable and explained the issue clearly, and Robert did a great job completing the repair. We were especially impressed that the entire process was handled in just three days, and everyone arrived on time or even early! They made a stressful situation feel easy and hassle-free. Huge thanks to Amber, Christopher, and Robert for the great service. We would definitely recommend JL Mechanical LLC!

Josh & John did a great job getting our complete HVAC system changed out In a day. They were always…read morehappy to answer any questions we had, and we feel like we got a great deal on our whole house system. Amber and Jennifer were great to work with getting everything ordered and scheduled quickly. As a veteran myself, it's always great to be able to do business with a veteran owned company.

Prompt, professional polite and responsive! Cleaned up and was courteous and quickly identified…read morethe problem.

Called to schedule service at my home for a lot of work; replace hot water water, sump and ejector,…read moreand some other things. Initially was told the owner was the only one who could give an estimate. Had to wait just to schedule. Two days later I got the appointment for the estimate. On the morning of the estimate I get a text approximately 40 mins before the estimate saying the appointment needed to be cancelled and they would call the following week to reschedule.....and they never did. Another local company got the business. If they can't complete something as simple as an estimate, I wouldn't trust to do the work.

Good service and quick response. We are subscribers to…read moretheir maintenance program and believe me when I say that it pays dividends. The Tech who came out saw an issue with our condenser and was prepared to give us a quote until he learned that we were in their maintenance program. That was a game changer! He left with our system in good shape and we weren't out of any extra cash that day!

Go to Yelp for the real, un-monitor reviews. BEWARE. They…read morehave good reviews, but here is a breakdown of the one star. Would be negative one if possible. EDIT - They left trash behind. The bucket with all their unnecessary rebuild junk left next to the toilet. For those who have frustrations dealing with AI and auto-booking... they have an annoying robot who books appointments who cannot differentiate members from non-members. Took two phone calls and 6 minutes to connect to an actual human.The things meant to help are harming us. Pay people, not machines. Regarding machines, the plumber took a quick look and confirmed it was the fill value not doing the job. Something I told my mom I could fix easily with a part from ACE. He quoted $368 for a rebuild, which didn't need to be done. I replaced the flapper and chain about a 6 months prior. Not only is this an easy DYI fix with a $20 part, but he tossed the 6 month old flapper and chain. He tossed the work I just did. THIS DID NOT NEED TO BE DONE and it's insane to charge that much. It already costs members $69 to come out, and $368 is with the member discount. I am not the home owner, so I have no say so in approving the work. I have builder friends and my neighbor (HOA) agreed the price is insane. $437 to fix a $20 problem. This is 2026 and my mom is on a very limited fixed income. I spoke to Ben the manager, asked for a breakdown. If the up-charge was the parts or labor. He said there is no break down and that's what it costs. I could not have been more angry with these people. If you know nothing about plumbing, than learn. Because it ridiculous to be charged that much for something so easy to fix.

The Tech was amazing very informative, took time to make sure I understood everything, before…read moreproceeding with the process. He aldo took time to explain the hazards to your physical health, when breathing in backed up sewer air. It did not take long either. My home already smells 100 percent better. I used this service 20 years ago and have not had any problems until the major storms in NW INDIANA

they screwed everything up by installing a disposer that shook badly and leaked water all over and…read morethrough my ceiling into the basement. I do not recommend these guys at all

I called, and he came out the next day. He was able to install the water heater expansion pressure…read moretank at that time. He was very thorough and also fixed the pressure relief valve. The water heater had been leaking. I was very relieved to find that he charged me a very reasonable price and did an excellent job. I will use him again for all of my plumbing issues and I would highly recommend him.

Highly recommend! Came out in less then 24hrs and got the problem fixed and charged a very fair…read moreprice. Great service, clean , kind and very professional. Will definately be my 1st choice if ever in need of work.

These folks are super ethical! I'd requested a quote earlier today, and was quickly sent a message…read moreasking for a little more info. I replied back with a picture detailing the issue. The guy who replied, gave me a suggestion to check something that is normally the issue. Sure enough, I was able to use his suggestion and fix the issue myself without having to have him come out and do that very thing. I truest appreciate the way that they were able to assist me, and didn't want to waste my time or money. Such a blessing!!

G L Jorgensen response to my AC unit not working was very impressive. I expected to be wait…read morelisted for a few days, but they came out close to immediately . The technician went above and beyond and had my unit running again within the hour I found my go to for any heating or cooling issues moving forward

Jorgensen bought Lovings Air and I was a long-term customer. When I called to schedule service, the…read moredispatcher stated, " Do you live in Miller Beach or Gary, Gary?" I replied, "I am not sure what you are asking because Miller Beach is a neighborhood in Gary." She replied that "We are not licensed in Gary." What an ignorant, racist response to receive from a so-called business owner. Jorgensen's license comes from the state of Indiana, not a municipality. This resident from "Gary, Gary" has money that is "green, green."

Had the first listing over to clean the drains on Saturday - they used about three different…read moremachines to clean the drains and snake under the toilets. Kept hearing a loud sound like they were hitting cement under the house. Before they left we were quoted $7800 dollars to repipe from the upstairs in the house to the street. This did not sit with us very well - so we went online and checked out yelp.com and read all of the reviews for them - not good. Looked further down the list of recommended plumbing companies|plumbers. Well we Chose MR. ROOTER PLUMBING OF NORTHWEST INDIANA - Very Professional, Very Reasonable, Honest and pleasant to speak to and paid a much better price and actually felt the fibrating of the ground outside which the other guys said they could not get very far with their snake - we were lied to. The cost may not have been much but all that they did was go back and forth to their vans and come up with that cost of $7800. WE RECOMMEND MR ROOTER PLUMBING OF NORTHWEST INDIANA - WE ARE VERY HAPPY CUSTOMERS FOR THE PRICE WE PAID. OH AND THEY DID CLEAN UP AFTER THEMSELVES BEFORE THEY LEFT. HIGHLY RECOMMEND MR ROOTER

I had water in the basement due to a basement drain that needed rodding. Mr. Rooter arrived…read morepromptly and were very professional. They took care of the problem and gave us some worthy advice. Wont hesitate to use them again in the future.