Good service and quick response. We are subscribers to their maintenance program and believe me when I say that it pays dividends. The Tech who came out saw an issue with our condenser and was prepared to give us a quote until he learned that we were in their maintenance program. That was a game changer! He left with our system in good shape and we weren't out of any extra cash that day! read more

They were called to replace my son's water heater at night. They said they were coming out and waited hours. Until they called hours later to tell them they would not come out. The next day they came out and told my son's wife they did not have a 40 gallon tank and had to go back and pick one up. When they came back, they installed a 50 gallon tank with a power vent. They never told anyone what the cost was or what they were installing. My son's wife left her son because she had to leave. There was no mention of the cost. She left the credit card to pay the bill (big mistake.). He charged the credit card and left. Oh they were charged $4200. Do not do business with this company. read more

Very poor customer service! I called for an appointment because my AC is out. I was told a technician would come out that afternoon. No call/no show. When I called to request service a second time, I was told the prior appointment was not noted on their schedule. They then informed me that they didn't have an open appointment for two days. read more

Called for service to hot water tank in morning. No one called me all day and stayed home to wait for call. Had to leave to pick up wife at work 3:30. Serviceman showed up when I was gone. Never called me to give a window of time he was coming,just showed up unannoiced. Neighbor talked to him and he called me. I talked to serviceman and gave him garage code to go in and look at. He never looked at tank and just asked how old it was and needed to replaced. He left, I got home totally pissed off. Neighbor suggested I flush heater out with hose to outside. I did that and here I am 2 days later with no problem with heater now. read more

Heavily marketed. Sales pressure. I felt forced into answering questions before I asked them. Felt too much like "corporate" pressure.

Had a technician in for our yearly furnace maintenance- on our 18 month old furnace- and was shown "pictures" from the blower motor with thick dust and from the ductwork showing drywall pieces. The only problem?!? Our ductwork was cleaned right before we got the new unit, we've had no drywall work done since then, and we change the air filters - that they told us to use- every 2 weeks. So, after I turned down a $1400 duct cleaning and an $800 blower motor service, the technician got an attitude, packed up his box and walked out of my house. Didn't turn off lights, close the door, nothing. Not impressed read more

No respect for your time. Doesn't show up for appointments. They called me and scheduled my AC check (Appointment window of 8AM-12PM). I got a text at 7:15 AM and a call at 7:19 AM and I had to confirm to both of them. I took off work for this appointment. They never showed up for the appointment till I was already back to work at 2:21 PM (They left a "Sorry we missed your door hanger." No call, no text to say they were not showing up in scheduled appt time, no call, no text saying they were showing up later, saw on doorbell video that tech sat in my driveway for almost 25 minutes for nothing. I have spent $27,596.00 with this company within the last year and half and this is how they disrespect me and my time. Will they even honor my warranty on my purchases? Who knows? Do yourself a favor and purchase your furnace and air conditioner from someone else who will respect you after you buy from them, because this company is horrible and will not. read more

They send inexperienced techs and don't back them up with a solution when they cause problems. Not recommended if you have mini splits

I called to have them fix our furnace. The guy on the phone asked what year it is, which I answered (1972). He made the appt and the tech showed up, later than estimated, but he showed up. My husband showed him the furnace and explained what was wrong. The tech took a pic with his phone and said he won't be able to get any parts since they stop offering parts after like 20 years. First, if they can't get any parts - why set me up with an appt? Oh I know, it's so they can try to sell me a unit! He gave us pricing for a replacement unit and charged us $99! Yes, $99 for what turned out to be a quote! He was supposed to send me a receipt by email, which I never received. Did the tech pocket the cash? I'm going to call the office in the morning and see what they tell me. I do NOT recommend this company! If they would've told me over the phone that the visit was for a quote to sell me their products and service, I would've known what to expect. But to send someone out as a service call, just to mislead me, is untrustworthy! They just lost a customer and a sale, as we will now purchase elsewhere! read more

I haven't used them for plumbing and heating, and I won't and here's why.....I had noticed that their drivers are terrible, cutting people off, rolling stops at stop signs, but today took the cake. I saw an employee pumping gas into a company vehicle while smoking a cigarette! I notified the attendant and they said he does that all the time! Not only is that unprofessional, it's incredibly dangerous! If that's their level of integrity and how they represent themselves there's no way I'd let them in my house. read more

I scheduled my annual heating and cooling checkups, per my agreement. Service people came out for the heating system, and two different men on different visits told me my 9 year old system was builders grade, and was wearing through the exchange system... a fire hazard. They showed me pictures of the inside supposedly, where the heat had burned holes through the equipment. They both tried to sell me a new system for $14,000 -$15,000 to avoid the "Fire hazard". Thankfully, I contacted a retired HVAC person who agreed to come check it out. There was no problem! No need to be replaced... Similarly, they had checked on my air conditioning system and said there was no problem. A few weeks after that visit, my air conditioner went out, so I called this retired man to check it. He showed me that they had previously used the wrong size capacitor in mine, and had jerry rigged it with ties to fit mine. It was what caused the problem , so this man replaced it with the larger required capacitor and it worked fine. I have found others since then who have faced the same scam, and have been intimidated into buying the new systems for thousands of dollars... what a ripoff! read more

The last place in the world I'd recommend to do anything at my house. They send kids over with little to no experience, who then call the "professional" on FaceTime to walk them through the work. To say the least it's poorly poorly done. I don't get how they are even in business. Half the time the guy on FaceTime is screaming at the kid that's he's not taking the picture correctly. It's really baffling they exist. Call literally anyone else. Everything they've done has had to be redone. I can't emphasize that more. read more

Reviewing for mom here. She has had work done in the past and said it was decent, minus she didn't like the fact that they just put a big sticker on her furnace without asking. However she won't be calling back in the future. She called to try and set up an appointment for her AC and is understanding that it is a busy time of year for that type of repair. But whomever she got on the line basically scoffed at the idea of coming out in the short term and didn't even offer to try and set something up down the road. Your loss, she will be in the market for a new unit soon. read more

Very professional and explained everything to us. He stayed till everything was working and did a fabulous job of cleaning up after! Jessie was amazing! Would highly recommend! read more

5/18/22 Called on a Sunday for main house drain plugged with water backing up in basement. Was told they couldn't get to me until Friday. At this time a also found they did not receive my check for yearly maintenance contract. Check was issued in January and have still heard nothing. I have had their maintenance contract for about 14 years. Trapmasters was at the house 3 hours after I called them. Checking with Bucks or Reiling for service contracts. read more

Had a leak in a shower. Called Summers to repair it. After paying over $450 for the "repair" I was told by my tenant that there remained dripping into the basement from the shower. So I contacted summers again expecting the job to be done right. They claimed the repair from before was not the problem and charged me another $370. I will NEVER use this vendor again. They DO NOT stand behind their work. read more

RIP OFF - Gregg from Summer's quoted $590 for a boiler damper part! I just got the job done with labor for $250! I have been a valued customer for over 10 years and recommended them to a lot of people. But I would never recommend them again! I may be old, but I'm not old and stupid like he assumed I was... read more

My boiler went out and Summers responded within an hour or so. Rob came out and I needed a new coupler. The price was reasonable and the service was excellent! I can't thank Rob and this company enough for their response and service. read more

Very disappointed changed 400.00 for a 3 foot copper pipe

What a great experience. Our service technician, ALLEN LEE, was amazing! He has been to our home before and gave us honest answers. He made our decision to purchase a new A/C and furnace today smooth and easy. He is very knowledgeable and walked us through the process step by step, answering all questions thoroughly. We appreciated his help so much. Highly recommend Summers but especially ALLEN LEE. Thanks Allen! read more

Summers Plumbing Heating & Cooling - Business card - Heating & Air Conditioning/HVAC Near Me - Valparaiso, Indiana

I will Never use Summers again. The came to find and repair a leak from my upstairs bathroom to my downstairs bathroom on 11/16/21 and charged me 351.00 to repair toilet. Same leak came back on 12/21, called and they came back on 12/23 and said it was something else on the toilet that needed fixed, paid them another 180.00. Then guess what...same leak came back on 1/1/22. Called them on 1/3 and spoke to receptionist who transferred me to the voicemail of mgr Ben. Left a voicemail mail and got no response. Called back on 1/5 and talked to Kensy, who again transferred me to mgr Ben's voicemail and still no response. This is the WORST company ever to do business with read more

Summers only wants to rope you in to a maintenance program that is complete BS. They've been repairing some toilets for the past two years. They just canceled another appointment today that was to be between 10-12. They called after 11 to say they wanted to reschedule!!! Unfortunately I have this thing called a JOB. Their HVAC Service is just as bad. Stay away from these guys. read more

They worked on a weekend to install a new furnace. We were grateful. But today we discovered there was water leaking from it. They sent a repairman (Jason). He left instructions for my husband to check it every couple of days. WTF. It's not right. FIX IT. I am not satisfied. read more

Literally came for 10 minutes, said they refused to do anything, and left. They still charged a trip fee.

I would not trust my plumbing issues to anyone but Billy. He and Nick came out today, and as usual, took care in finding the problem. Nick is learning from the best! Billy would tell Nick what he was doing and why. I could see that Nick respected what Billy was telling him. Kate from Hobart read more

I contacted Summers heating and cooling for a pluming remodel. I was completely up-front as far as the scope of work. And send an unqualified plumber who is unlicensed and cannot pull permits. read more

Do not use the gave tub install of $3000 next plumber we had gave under $900 for a tub install. They just want to rip You off.

Over the summer, we needed to have our A/C recharged. A very simple procedure. I was pushed to buy some "package deal." Which I turned down 3 times, but the technician proceeded to push. So I gave in, bought the package so he'd recharge my unit. The package included free inspections throughout the year. So fast forward to 2 days ago. A technician came out and told me I needed to replace a capacitor for $70 along with cleaning my internal fan for an additional $370. I am lucky to have friends in the HVAC field so asked them a few questions. I learned how I can check my own fan along with the capacitor. I wiped my finger across the blades of the fan and had no dust on it and the capacitor is showing no signs of needing replaced. read more

A high estimate was given for fixing a drain problem. They told me my drain was backing up due to a venting problem. They supposedly cleaned out the drain, but it didn't help. I decided to get another estimate before I spent a lot to have the vent looked at. Another company came out cleaned out the drain, and it has been working perfectly for over a month. The lower bill was a very pleasant surprise. I'm glad I checked with another company before I spent a lot of money. read more

I had issues with my furnace that I was concerned about. Joe was courteous and professional and took a fair amount of time checking out the issues...and in the end did not charge me. Great job, Joe! read more

Charged me $308 for 20 minutes of work. All that was done was change a valve In our crawl space. They don't have an hourly rate it is up to the tech to charge what they want. Will not be using them again nor recommend them. read more

Scheduled appointment. Sat at home for 3 hour window to get a call in the last 30 minutes to be told technician is running late by at least an hour more. They asked to reschedule. Rescheduled to a day that they gaurenteed me I wouldn't be rescheduled. Here I am writing this review. 3 hour window past, called and was told technician came and no one was home. No tag on the door and I've been in the driveway for the whole 3 hour window. Now told all technicians are home and cannot come out tonight. Do NOT do business with them if you have a job that you will have to call in or use a day to get your work completed because they are not reliable. Thanks for making me look bad at my job and not completing the job I was going to pay you to do! read more

Summers will NEVER get our business again and 100% would NOT recommend them to do any sort of work for anyone! My grandmother had them put a brand new furnace in the house a few years ago and we recently had a few other company's out to get quotes for more duct work to go upstairs and every single one of them said that when the furnace was put it that there were so many things that they did that were NOT up to code! My grandma had one more service that was paid for to get a tune up on the furnace so we scheduled the appointment about 10 days ago and were told by the other companies that came out that they would end up canceling because "they didn't have enough techs and other calls were more important that they had gotten calls for first thing this morning" we had hoped that wouldn't happen, but yet here we are and those other companies were RIGHT! We got that exact call at 9:58am and our service time was between 10am-12pm today. And when I told her about all the terrible not up to code items that they had done and how they took advantage of my grandmother she could honestly care less and had made many excuses and said everything "I wanted to hear" (which clearly at that point I could careless) just to get me off the phone! I sincerely from the bottom of my heart hope that NO ONE ELSE EVER USES SUMMERS so that they don't have these same issues with there terrible service techs that clearly don't know what they r doing and the terrible customer service representative that doesn't care either and doesn't know what she's doing!!! 10/10 negative for me!! read more

Totally ripping off the elderly. They called and talked my mother in law into cleaning the furnace. Upon showing up they talked her into changing her garbage disposal, that she never uses. They charged her $580 for a new disposal, now want to come back tomorrow to clean the furnace for another $300. Do don't use this company. They should be prosecuted for taking advantage of the elderly. Seems like this isn't their first and only case. read more

Great and friendly guys professional in every sense of the word excellent service will recommen them to all my friends

I had a review of my AC,Heating and Plumbing on 9/29. I had the most respect for Kyle (Plumbing and Phil AC/Heating) for their professionalism. I am old. They did not take advantage of that but were diligent in explaining what was going on with the systems and what I might like to look out for in the future. In another residence I had an all electric home so I was not familiar with all the ins and outs of furnaces etc. They were masked and booted which I appreciated. I liked too that a call was made prior to their arrival and they were right there on that appointed time. Thanks for your service and I look forward to seeing you all next year. read more

Prompt service. Amado went out of his way to get the right parts that were needed and explained everything in a way that I understood but didn't treat me like I was clueless. As a woman, I appreciate this very much. I like the maintenance plan they offer as well. Saves money on parts. read more

We have been members with Summers for a couple years. With their membership they offer multiple inspections to make sure our heating, cooling and plumbing is operating properly. As issues come up I have been able to call and get someone out right away to correct the issue. I highly recommend their services. read more

Needed some documentation for an install on July 10, 2017 and Tiffany was very helpful and emailed me all of the needed documents within the hour! I've had nothing but positive experiences with Summers thus far. Their customer service is top notch. read more

Scheduled to have a mainline pipe cleaned out after some backup in our downstairs bathroom. The customer service rep asked many questions about access to our pipes. I informed them we only access through the crawl space. When plumber arrives we are informed they don't work in crawl spaces! Huh?! I couldn't hold this against the plumber. He was professional and understanding. But if this is the business practice by this company, shame on them! So basically we were charged a $89 service fee to be told sorry we can't help you. Rip off!! This doesn't help that we can't use either of our bathrooms! So now we have to wait another full day to have another plumber to actually do the job. read more