Had a serious drain clog and it was fixed promptly and professionally. Tech was friendly and…read moreprofessional. Winters isn't the least expensive plumbers around, but they do excellent work and respond quickly.

A job that should have taken two days took four. A larger job in an older home that required…read moretearout and some redesign. Office put additional pressure on workers to finish the job. Had to fight to get them to return for a full day on the third day. Probably needed 2 HQ people from start to finish. Effort: good when on site, full day effort Tearout: good, did cut an electrical line. Fixed Engineering and design: just fair Quality of material: excellent,no leaks Price: competitive

Joshua did a great job with the hot water heater flush. He explained about the anode rod and how…read moreyou can detect when it needs to be replaced by the "smell" of the water. He also tested the water softener by measuring the "grains" of hardness in the water. Quick & efficient. I've been using Carter's My Plumber in Greenwood since Jan 2023. They have been good for me.

Harry was very knowledgeable and helpful. Would recommend for anyone having trouble with drainingread more

Appreciated the prompt response. They were not kidding about being 24/7…read more Loved the text with a picture and description of who would be stopping by. Service was great. Repairmen were approachable and happy to go through the details and answer multiple questions. 10 out of 10 would recommend and will be calling again if I need assistance in the future.

Be Aware - The $89 service fee is "only to get the plumber to the door". As quoted by the plumbing…read moremanager Steve. I had a tub drain that was draining slowly and had 24-7 come out, I could tell that this was just a drain stopper clogged up with hair. Steve told me the stopper was seemed stuck and he wouldn't be able to do any work unless I approved the estimate which stated "Clear clog with no drain machine" for $288! I questioned them about the service fee. It does not include any service - They should call it an estimate fee. I had a handyman come out and he took out the stopper and cleaned the hair there. It works great. I wouldn't be disappointed if they just took 10 mins to clean out the hair. Jason L from 24-7 Plumbing stated they waived the $89 fee on his response to my review. But that did not happen. I tried calling to confirm but no one has returned my calls. It's not honest to say something here in this forum and not do it.

Unfortunately our story is the same as the other recent reviews. Justin seemed like a great guy, so…read morewe decided to go with him for an install of a new furnace and AC unit back in December 2022. Since then, we have run into issue after issue, all due to mistakes that were made during the original install. Each time we have reached out to Justin for help, but he continuously ghosts us and will not show up to make things right. Beware - he will only honor the 1 year labor warranty if you are willing to wait weeks before you can finally get him onsite. We have a 7mo baby and her bedroom was up to 84 degrees last night. Still waiting on a response from Justin although it's almost been a week with constant outreach from us! I've never experience such poor communication from a business owner - it's absurd. Unfortunately, this will be the third time that we're having to pay an outside company to fix our brand new AC unit. EXTREMELY disappointed and hope others don't make the same mistake as we did!

Do not work with them…read more Justin came out and gave a resonably priced quote and asked for funding for parts while signing the contract. He seemed accomidating and reasonable but then rescheduled three times and blamed it on me. He is no longer returning my calls/texts. After looking further, the business's accreditation in the BBB was revoked due to failing to maintain a positive track record in the marketplace and addressing BBB complaints in good faith. https://www.bbb.org/us/in/indianapolis/profile/heating-system-repair/a-new-phase-heating-and-cooling-llc-0382-90042690

I scheduled an appointment at 2:00 pm for service the next day 10-12. Someone apparently called at…read more8:00 that morning to confirm and because I was in meetings, they decided to cancel the service visit. I shouldn't to verbally re-confirm an appointment i just made the previous day. No text communication, and the whole experience prior to someone getting here was just a mess. They won't be getting my business and I would not recommend them to anyone else.

I contacted them about a leak in my water heater and they had someone out within 90 minutes. The…read moretechnician was super professional and knowledgeable and even explained some things about my house's water system that I didn't know about. Great job on the installation of my new water heater -- which replaced one that was under warranty installed by another company. I will definitely contact them for future plumbing needs.

Logan Osborn was great. Very knowledgeable and willing to answer any and all questions.read more

No Call No Show Made 2 separate appointment for duct…read morecleaning est, and annual service , was informed they don't perform that type services after calling them to see if I was still on schedule Waited for hrs on technician for annual service Called them back to cancel any further contact They Offered to re schedule... SERIOUSLY!!!??? So You all can waist my entire off day again ?? No thanks

Uses misleading Google advertisements Paid for by AUTHORITY BRANDS SERVICES RETAIL INC. Phone rep…read moreconfirmed the posted as and gave us a quote, tech comes out and says they're not supposed to do that and the actual price is much higher. We respectfully decline service, throws a fit about not paying a service fee.

EDIT: The company's response claims that they attempted to reach out and resolve this matter. That…read moredid not happen. At no point was I contacted by management, despite repeated assurances that a manager would follow up. I also made multiple attempts to contact the company by phone and email and received no response. Their reply below also references figures that are incorrect and do not align with the actual invoices or work performed, or the numbers I was told by their plumbers. I'm posting this update because the public response misrepresents what occurred. I remain open to a direct, professional resolution if the company chooses to engage. This is especially concerning in emergency plumbing situations, where customers are vulnerable due to time pressure, limited alternatives, and a heavy reliance on the company's honesty and accountability. Original Review: I don't usually leave reviews, but my experience with Benjamin Franklin Plumbing was so costly and misleading that I feel a responsibility to warn others. I hired them for a sewer blockage. They immediately diagnosed the issue as a cracked pipe outside the house, quoted me nearly $3,500, and replaced a short section of exterior line. They told me the problem was fully resolved and even claimed their camera inspection confirmed it. Within hours, the line clogged again. When I reached back out, they did not honor their warranty. The plumber left my messages on read and when I told him I'd reach out higher up he then returned my call finally. Instead of re-diagnosing the actual problem, they kept suggesting new "band-aid" fixes and charging for each visit. Their technician then recommended an additional $3,300 repair -- meaning they wanted almost $7,000 total, and none of it addressed the real issue. The worst part is that when I told the technician the repair didn't work, he simply stopped responding and left me on read. No follow-up, no accountability, nothing unless I "called the office" and told them I wanted the additional $3,300 repair. Finally, I called an independent plumber. He immediately found the actual blockage inside the house, under the slab -- the same area Benjamin's claimed to have inspected with their camera. This independent plumber fixed the problem correctly for about $1,200 with jetting(keep in mind the plumber was also trying to upsell jetting to me for $2500), which is roughly one-fifth of what Benjamin's was trying to charge for their second repair alone. In my experience, Benjamin Franklin Plumbing misdiagnosed the problem, sold me an expensive repair that didn't fix anything, ignored me when I reported that it failed, and continued pushing unnecessary upsells rather than standing behind their work. Their warranty wasn't honored and their customer service ended as soon as they collected payment. If you're considering them, get multiple opinions first. This company cost me thousands of dollars and never actually fixed the problem.