I highly recommend this company to everyone who wants great plumbing service at a great price…read more Christian was my plumber and he installed a new quieter garbage disposal to replace my cracked one in record time. I always refer to YELP to research who is the best company to help fix my problem. Grateful Plumber stood well above all the rest and it was evident to me why they are exceptional. I am extremely happy with their work and I highly recommend them to anyone who has ever needed help with their plumbing issues.

Called to schedule kitchen faucet installation. Was quoted $279 flat rate. Asked about any service…read morefees. Was told no service fee, just a flat rate. Our timeline for the work changed, so I called back on Monday to cancel mid-dayTuesday appt. Gentleman said there would be a $59 service fee for not cancelling 24 hours ahead of time (It was 20 hours). Bait and switch on the service fee. Won't hire again.

In Dec. we had leak in waterline, we called Winters Plumbing Dawson Adams came found leak, 5 days…read morelater his team arrived worked until 7:30 pm to finish job. In July 2025, we had busted field tile, we again called Winters Plumbing, busted tile was next to electrical cable wiring, they had to do some hand digging. We also had pine trees about a foot away from tile, they were not damaged. Ground digging was minimal. As this tile ran down to a ditch, they put a varmint cover over end. This was a very difficult job, ground very hard, weather in the 90's. They stayed until job was finished 7:00 in evening or later. They worked very hard, did very good work. The price very reasonable. Thank you to Dawson Adam's and his crew for doing such a good job!

Misdiagnosed my issue. Charged me for a useless part. Referred me to another company to do the…read moreactual well repair work. Winters shouldn't send plumbers out on well repair tickets if they aren unqualified to work on wells. It cost me $471 to find out Winters didn't know what they were doing regarding well repair. The employees were polite and a manager followed up with me, but then did nothing to make things right. I told him I'd withhold submitting online reviews until He had a chance to make things right, and he never responded to me.

This service call is one of many as I've called Hope Plumbing for a few years now! Michael called…read moreahead to let me know that he would be arriving in 30 minutes and was. I took him to my basement where I thought the issue was and come to find out that it was something totally different, a leaking hot water heater. That was something I hadn't expected at all! He also checked the gage that's located in the ground with the water meter! He show me the gage was going practically nonstop which means there's a leak! So hopefully it's just the installation of a new water heater! Michael suggested that we shut the water off, install a new water heater and after that, he advised me to call a leak detector to make sure there are no other leaks!....Thank you so much for going above and beyond, but most of all for your honesty!!

We have a story for you. On April 20, we had Hope Plumbing Heating and Cooling come out to do a…read moreroutine tune up on our ac. Our former HVAC company merged with them, so that's why we had them come out. He didnt want to do a tune up because the unit is 10 years old. He told us our unit is leaking, it could fall thru the floor, the blower was pulling too many amps and that we needed a new one. The cost for a new HVAC system, even with a discount, would of costed $13,800. We wrote them a check for $2,000 as a down payment so we wouldn't have to finance so much. He told us they wouldn't deposit the check until the job was completed, which was scheduled for April 27. I called our bank on April 24 to make sure it didn't get deposited, and yes, they did on April 21. I called them and cancelled the job. I told them we wanted our money back. They called and left 2 different voicemails, that are still on my voicemail, telling me they would process a refund and it would go in the mail either that dah or on April 27. I did text them and email them last week, asking when the check was mailed and no response because they blocked my cell number and email. On Monday May 4, I called them from my husbands phone to ask when it was mailed and they said April 29. We still have no refund. They are saying that its a lack of communication on our part but how? I've called, texted, emailed. They haven't once called since April 24. They haven't reached out to my husband at all.

Joshua did a great job with the hot water heater flush. He explained about the anode rod and how…read moreyou can detect when it needs to be replaced by the "smell" of the water. He also tested the water softener by measuring the "grains" of hardness in the water. Quick & efficient. I've been using Carter's My Plumber in Greenwood since Jan 2023. They have been good for me.

If I could give negative stars, I would…read more I called this company during a stressful no water situation. To their credit, they did send someone out right away. Unfortunately, that's where the professionalism ended and the upselling began. Within minutes of looking at my system, the tech told me confidently that I "definitely" needed an entirely new well pump. Price tag? $5,000. No discussion of alternatives. No troubleshooting. No checking the simple, inexpensive components first. They skipped straight to the most extreme and most profitable recommendation. Thankfully, I trusted my instincts and got a second opinion. The truth? My pump was perfectly fine. I didn't need a $5,000 replacement. I didn't even need a $500 repair. Or even a $50 repair. The real issue was a simple electrical problem that the power company fixed for free!!! and at most I needed a basic pressure switch replacement--something this tech should have checked first. But it gets better (or worse, depending on how you look at it). After I declined the wildly unnecessary replacement, the technician began calling and texting me about how his assessment was 100% correct and to chew me out for a negative review. The pressure to approve the job or his bad assessment bordered on harassment. Completely unacceptable and wildly unprofessional. So here's my honest summary: If you want a company that diagnoses correctly, looks for honest solutions, or respects your boundaries, look elsewhere. My experience was a textbook example of why homeowners lose trust in service providers. Strongly do not recommend! Carter's definitely NOT my plumber.

Be Aware - The $89 service fee is "only to get the plumber to the door". As quoted by the plumbing…read moremanager Steve. I had a tub drain that was draining slowly and had 24-7 come out, I could tell that this was just a drain stopper clogged up with hair. Steve told me the stopper was seemed stuck and he wouldn't be able to do any work unless I approved the estimate which stated "Clear clog with no drain machine" for $288! I questioned them about the service fee. It does not include any service - They should call it an estimate fee. I had a handyman come out and he took out the stopper and cleaned the hair there. It works great. I wouldn't be disappointed if they just took 10 mins to clean out the hair. Jason L from 24-7 Plumbing stated they waived the $89 fee on his response to my review. But that did not happen. I tried calling to confirm but no one has returned my calls. It's not honest to say something here in this forum and not do it.

I thought long and hard about leaving this review considering the owner seems to be somewhat…read morereactive in his responses, but figured I always use yelp to find the best of the best, and my fellow yelpers deserve to know my experience as well. So here we go. We had a toilet that wasn't filling in our rental. It was Sunday night of all times for this to happen and not something I could hold off until Monday unless my guest didn't use the toilet. So... I checked out yelp to find an emergency plumber in the area. I wasn't sure if it was the shut off valve that was leaking or the fill valve was defective. So, Yes, I could have gone to Home Depot to get the parts which would have totaled about $30 MAX. But, figured I'd get an expert in who could do it quickly. I checked yelp and saw that seriously 24/7 had some pretty good reviews, however several mentions to them being expensive. Like, obscenely expensive. I figured, Aside from the $159 emergency fee, how bad could it really be for parts that cheap? I called and the lady taking my call was pleasant and they got someone out about 1.5 hours later. The cost would be $159 plus any work to be done. The guys who came were friendly enough, and then they hit me with the cost. This is where the I almost fell over. They wanted $587 to replace the fill valve (nothing wrong with the water shut off). Or, they could replace the toilet for me for $1200? Are you actually kidding me? Seriously they were not. Since I already had $159 invested in this, a couple of hours of wait and a renter waiting for me, it didn't make sense for me to then head to Home Depot for my parts on a Sunday night and have it take any more time. For God sakes I could have gotten a whole toilet and a ring and replaced it myself for $150 if I had another hour. Seriously disgusted, I agreed to that price and in 10 minutes my problem was fixed. Oh great, it comes with a year warranty! Awesome, considering I could always replace it for $15 if i needed. (Looked up the exact part at any box store). Glad I have a functioning toilet but don't be like me and think to yourself "how bad can it actually be?"Because it will be worse. I am leaving this relationship feeling violated, but as a consumer you should know this business uses a predatory pricing scheme.

Unfortunately our story is the same as the other recent reviews. Justin seemed like a great guy, so…read morewe decided to go with him for an install of a new furnace and AC unit back in December 2022. Since then, we have run into issue after issue, all due to mistakes that were made during the original install. Each time we have reached out to Justin for help, but he continuously ghosts us and will not show up to make things right. Beware - he will only honor the 1 year labor warranty if you are willing to wait weeks before you can finally get him onsite. We have a 7mo baby and her bedroom was up to 84 degrees last night. Still waiting on a response from Justin although it's almost been a week with constant outreach from us! I've never experience such poor communication from a business owner - it's absurd. Unfortunately, this will be the third time that we're having to pay an outside company to fix our brand new AC unit. EXTREMELY disappointed and hope others don't make the same mistake as we did!

Do not work with them…read more Justin came out and gave a resonably priced quote and asked for funding for parts while signing the contract. He seemed accomidating and reasonable but then rescheduled three times and blamed it on me. He is no longer returning my calls/texts. After looking further, the business's accreditation in the BBB was revoked due to failing to maintain a positive track record in the marketplace and addressing BBB complaints in good faith. https://www.bbb.org/us/in/indianapolis/profile/heating-system-repair/a-new-phase-heating-and-cooling-llc-0382-90042690

I contacted them about a leak in my water heater and they had someone out within 90 minutes. The…read moretechnician was super professional and knowledgeable and even explained some things about my house's water system that I didn't know about. Great job on the installation of my new water heater -- which replaced one that was under warranty installed by another company. I will definitely contact them for future plumbing needs.

I scheduled an appointment at 2:00 pm for service the next day 10-12. Someone apparently called at…read more8:00 that morning to confirm and because I was in meetings, they decided to cancel the service visit. I shouldn't to verbally re-confirm an appointment i just made the previous day. No text communication, and the whole experience prior to someone getting here was just a mess. They won't be getting my business and I would not recommend them to anyone else.

This company only focus is sales I wouldn't recommend ARS…read more We started having air flow issues during the winter of 2025 The technicians didn't have a clue regarding solving the issue. They stated it's going to take the unit longer to heat up because the weather is cold The thermostat remained on 7l however it takes an 1 hour and 45 minutes to heat to 72 degrees. These people are not honest and dependable. The manager or supervisor are unreachable. The only tools the technicians carry is a ladder and a camera.....totally useless. I'm paying over 12,000 dollars and using electric heaters. Please don't hire ARS.

ARS/Rescue Rooter tried to charge me four times the real cost of a simple furnace repair. Not…read moredouble. Not triple. Four times. My furnace needed a warranty-covered circuit board. ARS quoted me $1,700 (or $1,400 if I waited). That was labor only. I got a second opinion. Another licensed HVAC company completed the exact same repair for $321 total. Women: PLEASE get a second opinion before you let this company touch your home. Don't let anyone make you feel like you "wouldn't understand" the pricing. Don't let anyone talk over you. And definitely don't pay 4× the real cost. We deserve better -- and we're smart enough to demand it.

EDIT: The company's response claims that they attempted to reach out and resolve this matter. That…read moredid not happen. At no point was I contacted by management, despite repeated assurances that a manager would follow up. I also made multiple attempts to contact the company by phone and email and received no response. Their reply below also references figures that are incorrect and do not align with the actual invoices or work performed, or the numbers I was told by their plumbers. I'm posting this update because the public response misrepresents what occurred. I remain open to a direct, professional resolution if the company chooses to engage. This is especially concerning in emergency plumbing situations, where customers are vulnerable due to time pressure, limited alternatives, and a heavy reliance on the company's honesty and accountability. Original Review: I don't usually leave reviews, but my experience with Benjamin Franklin Plumbing was so costly and misleading that I feel a responsibility to warn others. I hired them for a sewer blockage. They immediately diagnosed the issue as a cracked pipe outside the house, quoted me nearly $3,500, and replaced a short section of exterior line. They told me the problem was fully resolved and even claimed their camera inspection confirmed it. Within hours, the line clogged again. When I reached back out, they did not honor their warranty. The plumber left my messages on read and when I told him I'd reach out higher up he then returned my call finally. Instead of re-diagnosing the actual problem, they kept suggesting new "band-aid" fixes and charging for each visit. Their technician then recommended an additional $3,300 repair -- meaning they wanted almost $7,000 total, and none of it addressed the real issue. The worst part is that when I told the technician the repair didn't work, he simply stopped responding and left me on read. No follow-up, no accountability, nothing unless I "called the office" and told them I wanted the additional $3,300 repair. Finally, I called an independent plumber. He immediately found the actual blockage inside the house, under the slab -- the same area Benjamin's claimed to have inspected with their camera. This independent plumber fixed the problem correctly for about $1,200 with jetting(keep in mind the plumber was also trying to upsell jetting to me for $2500), which is roughly one-fifth of what Benjamin's was trying to charge for their second repair alone. In my experience, Benjamin Franklin Plumbing misdiagnosed the problem, sold me an expensive repair that didn't fix anything, ignored me when I reported that it failed, and continued pushing unnecessary upsells rather than standing behind their work. Their warranty wasn't honored and their customer service ended as soon as they collected payment. If you're considering them, get multiple opinions first. This company cost me thousands of dollars and never actually fixed the problem.

The work was great and Brett was as nice and kind as could be…read more Trying to schedule what I needed was a nightmare. The people answering the phone, all 4 that I talked to were morons and could care less about the problem. I'd be happy to give them some pointers

I've previously worked at a plumbing company and understand the intricacies of a lot of the sales…read moremodels etc... but with that being said I was able to notice that my tech really went over and beyond to help me with my issue (stupid toilet crap, pun intended) cost was great and can even comment on the education that was given and follow up as well!! I'm a fan and will recommend this company to anyone in a crappy situation (did you see what I did there?) 5 stars!!

Awesome service and so courteous. My super heroes Bobby did it again they saved us on our basement…read morefloor. Our water heater was leaking on the bottom and we needed it replaced. It has been leaking since Friday when the storm came in. My 92 year old thought she seen a little water on the floor. Oh my gosh it wasn't a little we had 4+ inches and increasing. We are so blessed to have called my super heroes at Pristine and spoke to Macee oh she is awesome . Shortly I got another call and they were sending out Bobby with the 40 gallon water heater. We are so grateful and thankful to Ron that this was made possible. Pristine is the BEST and the super heroes that work together makes this a fantastic company. Pristine Plumbing company is the Best, they treat you like family. And they hire the Best super heroes around. Thank you all so much for all your hard work. You all are a blessing! Our neighbors here in the neighborhood have called Pristine Plumbing. Great work getting done you call the Best super heroes. :-)