I was really pleased with the level and type of communication--it was super easy to book online via…read morechat and then reminders were sent electornically too. The only phone call was when the technician was on their way. The availability was great too and the job was done quickly. I'm not sure how competitive the price was but for the ease of booking and level of service, it didn't really matter to much to us!

A job that should have taken two days took four. A larger job in an older home that required…read moretearout and some redesign. Office put additional pressure on workers to finish the job. Had to fight to get them to return for a full day on the third day. Probably needed 2 HQ people from start to finish. Effort: good when on site, full day effort Tearout: good, did cut an electrical line. Fixed Engineering and design: just fair Quality of material: excellent,no leaks Price: competitive

Charged 350.00 dollars for inspection of sewer line in crawl space that had fallen down because…read moresomeone had cut the straps that held up the pvc sewer line all they had to do was reinstall the sewer line with new support straps but they lied to me and said that a new sewer line was needed

Service was quick and they did a great job. Everyone was very kind and helpful! We would definitely…read moreuse them again.

Had a great experience with their assistance resolving our potential gas leak. Solomon was…read moreknowledgeable, helpful and responsive. My gas is back on just before Winter. Thank you! Michael W.

Replaced my hot water heater, and installed a water softener. Solomon arrived less than 2 hours…read moreafter I called them. They were able to complete a same day install. I highly recommend them!

Harry was amazing, and did a fantastic job fixing my plumbing issues! He was also really helpful to…read morebreak down what was happening in an easy to understand way, and explained his thinking and theories on how to resolve. And when it came time to talk cost, he helped to reduce my price even though a lot of work needed to be done. Overall, I felt very well taken care of, thank you Harry, and Carter's!!!

After getting 3 quotes, I chose Carter's and am glad I did! Tech John and helper Cash were prompt,…read morepolite, professional and did an awesome job.

They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

Picture this... You've spent years paying for a membership to this place... You aren't super…read moreimpressed but you have an old house and think that the investment will be worth it. What would you expect said company to do when there is an urgent need... Oh! Me? ...I thought they would come and help. Wrong. Literally a pipe burst and the shutoff they installed didn't work. The water was gushing in... The response from this company? "Memberships no longer cover priority service. We can come out next week..." I promptly canceled said membership and my first call to another company resulted in their team coming out within 30 minutes. What was once a five star review is now a one star and a serious question of if they should rebrand to the Peterman Pyramid?

Great service, Quick scheduling. Great communication. All work requested was completed in a very…read moretimely manner. Price was a great value. Would highly recommend!!!

Called Starks based on local reviews and recommendations. Steve was quick to respond, told me it…read morewould take some time before he could be out. Since it wasn't an emergency, I waited. I'm glad I did. He was quick, professional and took care of our issue. We needed a pressure relief tank and regulator installed. He did both and we have no more issues. 10/10 would recommend!

I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

I highly recommend this company to everyone who wants great plumbing service at a great price…read more Christian was my plumber and he installed a new quieter garbage disposal to replace my cracked one in record time. I always refer to YELP to research who is the best company to help fix my problem. Grateful Plumber stood well above all the rest and it was evident to me why they are exceptional. I am extremely happy with their work and I highly recommend them to anyone who has ever needed help with their plumbing issues.

My dad's water heater was nearly twenty years old and needed to be replaced. It took a little over…read moretwo weeks to get an appointment with Ken Moore Plumbing because they were fully booked, but we figured they are good if they are that high in demand. They also came recommended by my uncle that is a carpenter/contractor. Ken Moore Plumbing was to be here yesterday at noon and were actually a half hour early. Ken himself was here along with another man. They backed their truck in and got to work straight away after I showed them to the basement. Within an hour and a half, they were all done. They had replaced the water heater and taken the old one away to the truck. Mr. Moore brought the invoice up for me to sign and got the air out of the line by turning on the kitchen sink. He took a look at a leaky bathtub faucet for me and told me where we could go from there to get parts and have it fixed... The water heater had hot water within a half hour and seems to be functioning much better than the old one. The water is even hotter now than with the other water heater though it is on a much lower setting. They swept up most of the mess and it was almost like they were never here. In and out, but thorough and efficient. If you call Ken Moore Plumbing, you are likely to get Mr. Moore himself on the phone. I like that it is a small outfit with no operator or prompts to go through. You may have to be patient getting an open window, but it is totally worth it. Great service at a fraction of what another company quoted. I highly recommend for anyone needing a new water heater or other plumbing.

11/14/2026 Christopher from Chapman Heating, Air Conditioning and Plumbing came out, he was very…read morepolite and professional. He had a hypothesis right off the bat, checked out the furnace and with that confirmed his hypothesis, that it was a faulty blower motor that had seized up, freezing the whole top of the furnace completely. To ease my mind he allowed me to put a towel in there to make sure the wiring did not get damaged by the water. I will keep going back to Chapman for heating and cooling issues. I also have seen that they take care of so much more so, I will be looking into other things, if we need anything else. Again thank you Christopher and Chapman!! THE MIDDLETON'S BOBBI-JO AND RODGER Update...11/15/2026 I had a call from the dispatcher at Chapman call, I cannot recall her name but she is very polite, sorry miss, I apologize. But she advised me the price of the blower motor due to it being a VERY DIFFERENT AND HARD PART TO FIND, not only that but of course our luck the manufacturer warranty expired 2 years ago, it is going to be VERY EXPENSIVE TO REPLACE. So not sure how much the labor is going to cost but I am sure it will be fair. We are looking at at least 2 grand. YIPPEE FOR US!! We were looking forward to going on a cruise but still have to fix a vehicle also so that may not be happening, I tell ya what when it rains it pours huh, people. Life sinks!! Well at least I can thank Chapman and Christopher for helping me out of this mess!! THANKS AGAIN FOR THE HELP!!

My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.