Repaired our Williams wall heater. They were on time, clean,professional and a fair price. Their serviceman is a good representative to their company read more

I have used this business two times for different appliances. They are so good! I will use them again and recommend them to friends. Sarah in the office is pleasant and helpful. John, the technician is knowledgeable and goes out of his way to make sure the customer is happy. Big yes from me. read more

This started as a great experience with Matt and unfortunately ended as a terrible experience which is forcing me to write this review to warn others. Matt repaired my Samsung fridge for freezing at the back panel. First, in Oct 2022, he installed an extra heating element for $340 and promised me that the issue is permanently addressed. Then, I had the same issue again within 4 months in Feb 2023 and this time, he replaced the evaporator cover assembly for another $75 and promised me that this is the ultimate fix and I would not have to worry about this issue again. Now, I have the same issue for the last 3 months and when I contacted them, they are essentially asking for another $537 to fix this issue and claiming that they won't even come and check why their fix didn't work because the fix is out of warranty. I would expect any decent technician to at least find out why their "ultimate fix" did not work and do what they can to address the same issue for which they were already paid $415. Please avoid because ultimately what matters is whether they stand up to their work and not whether they are nice on their first visit. read more

My oven mysteriously turned on by itself a few times today. Stressful! And strange! Vlad was able to fix my thermostat, and I am so grateful Plug-in Services was able to address my concerns so quickly. Thank you! read more

Knowledgeable, multi skilled in HVAC, appliance repair, and electrical. Fixed by central heater rather than trying to sell me a replacement for $8-9K. The heater is operating like new. Gave me a reasonable estimate for zoning my house and redo wrapping my flume. I will higher him again. Thanks Matt. read more

Matt is the BEST!!! :) 5 Stars easily :) When my father was on hospice at home this last January 2025 and our heater wasn't working properly...Matt made an emergency trip out (he lives an hour away eventhough he was not scheduled to work that night) to help us out. He is a true artist and problem solver when it comes to electrical knowledge whether it be dealing with heaters and/or other electrical related issues and didn't get up until he figured out what the problem was. I highly recommend him...he's a very intelligent hands on guy and also a very genuine compassionate/good guy who won't let you down :) read more

Outstanding service, messaged back less than 5 minutes after my inquiry, was able to come out that afternoon on OUR schedule, and diagnosed the issue which didn't require parts replacement. Very friendly and efficient, will definitely use again, read more

If you're looking for a company to diagnose and fix your AC unit, who is honest and efficient, price is right, this IS the company I strongly recommend, Heat and both thermostats stopped working at the same time. I was able to get next day appointment, when several other companies were scheduling weeks out. Matt came on time, was very knowledgeable, courteous and professional. Took about half an hour to diagnose that thermostats were the problem, was able to replace them with smart thermostats and patiently explained how to use them. We will use this company in the future for appliance problems and electrical! read more

I've used them a couple of times now for multiple appliance services and a ducting service. Fantastic company. Very knowledgeable, honest, thorough and polite. I highly recommend. read more

Matt is so awesome! We had an issue in May and he came and did the work rather quickly and gave us a year warranty on his work. We had a separate problem last week and he came back quickly and didn't take payment. Not to mention, his cost is very fair. He will forever be our tech read more

I needed some help with my freezer. I called Plug-In for help. They came out the same day! Matt came by and was very professional and friendly. I would definitely use Plug-In again. Thanks Matt! read more

Our original service call was on our dishwasher. Matt able to replace the pump that went out due to a piece of broken glass that had lodged inside. I have been having problems with an annoying noise that my washing machine would produce while spinning out. I talked to Matt about it. He got right on it and within a half an hour had the problem fixed and now I feel like I have a new machine, it's so quiet. Thank you Matt for your ability to fix both appliances. We feel the prices were very fair. We will definitely use your service's again! read more

Couple days ago, Matt came in to check our HVAC as our attic unit stopped blowing air to the vents. Even though it was too hot in the attic, he seems very dedicated and remained calm. Few minutes later, he had diagnosed the problem (burnt control board) and gave us a quote. It was very reasonable so we pursued the repair. He went out for an hour to buy the parts and continued the repair for another hour or so. Then finally, AC is back working again!! Everything went well and even advised us on some tips on how to get more air out from one of our vents. I would definitely recommend Plug-In Services. Will sure hire them again in case of any repair services needed in the future. Thank you, Matt! :) read more

Plug-In Services - Appliances & Repair Near Me - Capitola, California

Best experience ever for our vacation home. Technician came out ASAP, price was beyond fair, tech was honest and trustworthy- I cannot recommend this company highly enough. Thanks for such a wonderful experience! Hard to come by honorable people these days. Appreciate it more than you know! read more

Vlad was awesome! We had an issue with our washer and oven. He took the time to explain the problem, and was clear on what he was going to do. Vlad also was very friendly and careful around the work areas. I would definitely recommend him and Plug-in services. read more

We needed both our washer and dryer looked at. Vlad came out. He took pictures of everything-showed us the parts that needed replacing. Very nice young man! We're so happy that we didn't need to buy a new washer and dryer. We definitely highly recommend Plug-in Servicez! read more

Vlad was very polite and thorough. He diagnosed the problem of the mysterious washing machine leak, which turned out to be a very slow but unfixable leak that we can probably live with for another 6-9 months. He advised that it would cost more to replace the part and pay for the labor than it would to buy a new washer, and that other parts of the washer were starting to wear out. He gave us a clear picture of exactly what is going on and what our options are. We will defintitely call him again. read more

Responded quickly to request. Upfront about costs and scheduled prompt follow up after parts order read more

It's interesting how this business does not have more reviews. Matt arrived yesterday to fix our LG Washer. Prior to his arrival, we let him know that the washer would stop functioning during a wash cycle, and then it would throw a draining error in app. He was available for next day service and arrived promptly, and within moments of taking a look at our situation, he was able to tell me the estimates. It was either going to be cleaning drain passage ways, which I hope wouldn't be the case because I had already tried that myself, or it was going to require a Drain Pump (Motor Assembly) replacement. Turned out to be the latter, and he arrived with the necessary part on hand. When he dissembled the the washer to remove the original Drain Pump, he called me over so that I could see the difference between the old and the new pump. The original pump showed less resistance when pressed against, compared to the new pump. Makes sense. Upon completion of the job, he mentioned that he also adjusted the standing level of our Washer + Dryer stack combo, so that it wouldn't rumble as much as before. This was a nice bonus because I wasn't aware that anything could have been done about that. We tested it the Washer and it's working like new again, no more errors, and now there isn't as much rumbling as there was in the past. We paid for Matt's expertise, and that's what we received. I'd personally highly recommend Plug-In Services for your Washer (and perhaps Dryer!) repair needs! Thank you, Matt! read more

Plug-In Services - Old Drain Pump - Appliances & Repair Near Me - Capitola, California

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Got a leaky refrigerator? Then, Matt at Plug-In Services can't be beat!!! He responded to my YELP inquiry promptly with a reasonable rate to assess the problem, and flexibly agreed to a time and date to come by that fit my preferences. He also quickly & helpfully replied to all of my questions via text. On the same day of service, he even texted alerts to me with very accurate time estimates of his arrivals at my home. He assessed the cause of a water filter area leak that we reported and gave me a quote. Then when he was finishing up the job, being super conscientious, he found a 2nd leak. This one was in the back of the fridge. He could have disregarded the 2nd smaller leak to finish up, take his money, and run. But instead, he showed me the additional problem, and with my permission, called to order the specialized parts needed, picked up the parts, and returned to my home later the same day to fix it, without charging me more than his initial quote. Throughout all of this, Matt was very kind, professional and respectful. When I asked for him to place the refrigerator at particular distances from the counters & walls (so I could stash a few items on each side), he more than happily helped out. When he was done with the job, I asked for him to give me a moment to clean off the dust & grime that had collected under and behind the fridge. He was super cool and gracious about it (even though my job had probably taken double the time or more than he had originally anticipated). The best thing is that the fridge leaks are fixed properly. The bonus was Matt's exceptional customer care. Thank you, Matt, for a job well done & for your kindness. read more

Plug-In Services - Matt in front the the fridge he just repaired. He stands by his great work - Appliances & Repair Near Me - Capitola, California

Matt from Plug-in Appliance repair was great. He was able to quickly diagnose the problem with my clothes dryer. After a quick 30 minutes diagnostic he quoted me the price for the repair and approximately how long it will take. I approved the quote and the part was in his truck! The entire process of working with Matt was smooth and pleasant. He kept me informed of the progress and the repair unfolded exactly how we expected. I have not seen the appliance inspected and fixed so quickly. I will keep working with Plug in future. Highly recommend! read more

Plug-In Services - Appliances & Repair Near Me - Capitola, California

Matt was an excellent young professional technician--honest, knowledgeable, careful, and very helpful. He fixed my clogged washer draining hose in a thoughtful, clever and creative manner, which I did appreciate much! After completing my initial request, I needed to call him back for an additional issue. Matt promptly returned, carefully assessed the situation, and agreed to help. Thanks to his expertise, my laundry machine is now functioning properly, and my stackable dryer no longer shakes excessively. Matt securely attached the washer and dryer with brackets and screws, effectively resolving the problem. I highly recommend everyone Matt's excellent service! read more

I used their services to repair my Dryer. Alex visited me and attempted to repair and replace parts twice with no luck. Matt took over on the 3rd attempt and fixed the issue. The whole thing took 3 days. There was a language barrier with Alex and we could not communicate well. Overall they are responsive and responsible. Thank you Matt and Alex! read more

Matt and Alex are great! We had them come service our dryer twice after it started smoking. For some reason lint accumulation is bad on our dryer. (My daughter is constantly doing laundry, like daily) We will definitely call them back again for any repairs that come up! read more

Excellent service very pleased with the price, responsiveness and solution to my dryer issues.

I hired Plug-In Services through Yelp to fix my stove where one of the heating elements wasn't working. They were able to respond quickly and while originally the plan was to diagnose in person, given the problem, they were able to diagnose and provide an estimate over the phone. I also sent a video just in case of the problem. The technician, Matt, was communicative and while he had an initial diagnosis, still checked the stove to make sure it wasn't something else. He showed me the damaged section, replaced it with an OEM part, was efficient, respectful of the space, and overall very friendly and helpful. I would recommend them! read more

I had an issue with the ice maker in my refrigerator, first thought was Matt. He had fixed a receptacle for my dryer, and remembered he was fast, courteous and efficient. Matt showed up promptly, opened the frig and ice maker, pulled out the ice try and solved my issue. I will continue to use Plug-In services and Matt when needed. Good job, good price.. Thank you Matt!! read more

Outstanding customer service! Had huge trouble with one of my appliances and Matt was very supporting and did a great job. Very professional. Great value. Thank you again! read more

They did a fantastic job! Gave me a great quote and price for parts & labor, responded faster than anyone else and was able to be on site in less than a day from my inquiry! Not to mention, fixed the problem! I'll definitely be working with them again for future electrical needs. read more

Matt K is an especially polite, conscientious and competent technician and businessman. He was able to efficiently diagnose our GE Monogram oven problem- oven would stop heating (F9 error). It required a small part replacement which was efficiently ordered by his office manager Bethany on the day of his initial visit. He returned 4 days later , and within 1 hour replaced the part, completed the initial test and our oven was back in operation. Bethany was fantastic with her communication on appointment times, next steps, ETAs so I could manage my personal schedule to accommodate Matt's arrival. As a homeowner I was very impressed , this was one of the best repair experiences i have ever had. Thank you Matt and Bethany! read more

Matt and his team did an amazing job of installing recess lights in 2 upstairs bedrooms with attic access. Matt was easy to communicate and made it easy to pick the right lights for our needs. On the day of the job, Matt and his team showed up on time and were very efficient in getting the work done. They cleaned up the space well! I would highly recommend them. read more

I needed someone to repair my washing machine and requested quotes from various businesses via Yelp on a late Friday afternoon. Matt from Plug-in services got back to me within minutes and was available the next morning, and his diagnosis fee was the cheapest. He was on time, took the usual COVID precautions, and showed me what needed to be replaced and why. Then the work itself was quick and reasonably priced. The washing machine works great now. I would definitely recommend Plug-in Services. read more

Awesome service. I've had a couple of issues with my washer/dryer unit and went to Matt each time. Reasonable pricing and timel read more

Plug-In Services - Working on my screeching dryer - Appliances & Repair Near Me - Capitola, California

I'm so glad that I found Matt and his new worker! He is responsive, friendly, and reasonably priced. He has done two jobs for me. He did great work. The first time, he fixed our electrical problem and the thing we broke trying to fix it on our own. On the second job, he did a very artisanal transformer installation, and fixed the space problem I had on my outer wall at the same time. Oh, and he's skinny too - which played a role in his fixing that thing we broke, but could not repair! He fits in small spaces! I highly recommend him for both your appliance and your electrical needs and I already have plans for another job for him myself. You want to hire Matt, I promise. read more

Matt is a great pro to hire. He has a friendly and business-like manner that make him well qualified to service your appliances. He helped us move a stacked washer & dryer in a tight space for kitchen floor refinishing, then late in the evening, helped us again move it back and re-install it, for living room carpet installation. He thought carefully through the whole process and took care to not scratch our appliances, walls or flooring. 10/10 would hire again and recommend. read more

This is the 2nd time Matt and his team installed some light fixtures in my home. This is the 2nd time they did a fantastic job! Matt and his team are very professional. Everything about their work is top notch! You will not be disappointed if you need this type of work done. Once again Matt, thanks for all of you help. We couldn't be more pleased with how it turned out. read more

My aunts dryer stopped heating on a Saturday afternoon and she had wet clothes in the washer ready to be dried. I put in a request for a quote and received a response from Brittany within minutes and she gave me day and time options for a diagnostic for a quote right away. What fantastic service response time. Alex the technician was on time and showed up in about 35 minutes. He worked diligently troubleshooting the problem, gave us a fair price, changed the fuse and did a fantastic job. He even vacuumed the inside of the dryer and reconnected the dryer duct back to the vent and made sure it was secured. We were very pleased with the level of customer service from start to finish. read more

Matt came arrived and identified the problem immediately. In less than an hour, everything was fixed. Very friendly and professional. Great attitude. For sure, going to be a favorited business. read more

Our fridge broke suddenly and I contacted several places to try to get it fixed ASAP. Plug-in services was the first to respond and had the most fair pricing. Matt fixed my fridge so fast and was able to come right away to diagnose it and get it done. Highly recommend. read more

Came promptly and gave an honest analysis at a fair price. Decided not to fix the appliance. Would use him again.