I have maintained business with plotkins throughout various cars, multiple cars and this is honestly the first review that I have written where I have to give this business 1 star in all categories. When Jay was running the business, there were no issues when it came to the workmanship and integrity of how my cars were fixed. If Jay said it was fixed, the issue was fixed however when it comes to his son Andrew, it is the complete opposite! Since June of last year, I have had to bring my cars down to Andrew for the same issues over and over again using up my tows with AAA, being placed in dangerous situations after he was supposed to fix my cars for the same issue multiple times. I'm paying you to do a service which isn't being done so I am going to keep coming back until he rectifies the issue THAT IVE PAID HIM TO DO and then I'm taking my business elsewhere because he isn't honest!
Andrew tells me to " keep and eye out for signs of overheating again" on my Chrysler but if you said you fixed it, then why are you telling me that?!?! I think he knew it wasn't fixed and he still sent me out of there knowing that! He should be ashamed of himself especially seeing as how I have a 3 years old boy! He always seems like he tries to rush u out the door before u even come in. He pays more attention to men's auto problems than females which is very degrading. As soon as I'm assured that my issues are fixed with my honda and my Chrysler because I've already paid him, then I'll go somewhere else. He overcharges for everything!!
35.00 to refill my coolant reservoir, 35.00 for a " hard to start " charge
35.00 for looking it over!!!! No thank you. He's too much and I will no longer be coming to him for services!
In July of 2023, I called Andrew up and explained to him that my 2014 Chrysler 200 was overheating and that I was leaking coolant. He said bring it down they will take a look at it. I went down there, he looked at it and told me they couldn't find an issue with it and sent me on my merry way.. I drives the car and it starts overheating again..I bring it back down there, I was told they had found the issue, they spliced the hose where the leak had occurred and put it back together. I didn't immediately drive my Chrysler until 3 weeks after they had supposedly fixed it and when I did, after driving it 3x, my car starts smoking while I'm on the highway so I pulls over and once again, had to call a tow!!! This is the 3rd tow by now that I've had to use dealing with Plotkins!! Now it's a holiday coming up, I'm without transportation so I cannot make it to work, my son has to miss school, and here I am having to keep paying Uber drivers to go and pick my car up WITH A 3 YEAR OLD KID! The stress and hassle of this all has gotten on my nerves!!
Now fast Forward to him servicing my 2014 Honda CRV. I have gone back to him 3x to have my back brakes fixed and I have drove it at least 3 weeks regularly only to hear the same awful grinding sound again!!! I take it back to him and he states that it's fixed by his mechanic only to keep having to go back and forth! Brakes are good for two years I'm no dummy to how long they should last and I don't drive very often so this is no excuse. He has just lost a long time customer but until he fixes these issues that I've paid him for, then I will go somewhere else. Best to take your business elsewhere because he is running his father's business into the ground by approving shoddy workmanship!! read more