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Danbury, CT

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Plimpton & Hills Danbury

3.7 (3 reviews)
Closed • 7:00 am - 12:00 pm

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7 years ago

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6 years ago

Knowledge staff,i. If they Don't have an item they will order it if possible, large stock , show rm.

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6 years ago

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U. S. Granite - Obviously measurement is completely off.  Even the gap that's supposed to sit flush against the wall is not accurate!

U. S. Granite

(19 reviews)

Our experience with us granite was good to start , very easy to work. Some hiccups with install…read morewhich meant a few trips back to get the corners the right ways etc . My MAJOR issue is that my beautiful new bathrooms have a yellow silicon caulk all throughout it . I noticed it immediately and was told it was because the floors in our hallway were redone .. they installed when there was no flooring so it was clear they were being redone but we were not warned this would be an issue. Regardless they came out redid it which I appreciated . However weeks later it was back to yellow after using the cleaning products they suggested . I am now being told I have to pay 300+ dollars for them to come out and redo it. This is after spending thousands on new counters . All I see when I walk into my bathrooms is yellow caulk and it infuriates me . I emailed with Marie back and forth but she was unwilling to help and said she had never heard of this issue before . I found that very difficult to imagine since we were barely using the bathrooms at the time it yellowed .

Do not do business with this company. I got four quotes to replace my kitchen countertops,…read moreincluding one from them. I gave each company my measurements which included a 4-inch backsplash. U.S. Granite was the least expensive. I asked Marie, my salesperson, at least three times in emails and text messages to please give me the most accurate estimate possible so I wouldn't be surprised when the final bill was due. My estimate was $3500, the final cost was $4500. My measurements were accurate. And here's the thing, you pay half the amount of the estimate before they come to measure, then you pay the full cost once they do the templating and BEFORE they install (which they also don't tell you). The person who comes out to do the template asks for the money in full before he leaves. So you're stuck -- you can't change your mind or you lose your hefty deposit. Other companies come and do the measurement for a nominal fee so you are dealing with an accurate price. This at its worst is bait and switch and at its best, incompetence. I would have preferred an accurate estimate rather than lowballing me to get a sale. They also are terrible communicators and border on being rude. There are so many choices with regard to countertops, so if the quote is too good to be true, be wary. Joanne Faryon, Wilton CT

Ring's End - Visit Our Kitchen & Bath Showroom

Ring's End

(2 reviews)

I've been dealing with this company for at least forty years and they have never let me down. If…read moreyou are a contractor the services they offer you are beyond compare. The education center led by Kevin Meskill keeps all of us up to date on code changes and more. The products cost a little more but the quality is there. Yesterday I needed 24 4x4x8s, you just grabbed from the pile and the quality was there. I recently went to a big box store and after spending fifteen minutes picking and choosing I still had to compromise. Great company led by a great staff.

I am a frugal New Englander and am very happy to spend a few bucks more for better quality products…read moreat Ring's End. I still feel like I get a bargain because the sales people know their stuff more than any others I have met over the 37 years I have owned homes (that have needed lots of work!) -- and they care enough to share their knowledge, stating confidently the best product choice or guiding us through the pros and cons of various product options!! Over the years, the knowledgable and kind sales team has rescued me from numerous close calls, wrong decisions that could have really cost me. Rob (the manager) tops the list with knowing the right product for the application, sharing even the smallest details that contribute to the best result. Dave helped advise about doors/windows,trims, etc., and recently, Rich, the paint department manager, saved the day when a couple of painters proposed sanding our cedar shake shingles as part of stain prep and Rich correctly said never to do that, it would remove the shakes' texture and its natural beauty. They view their jobs as essential purveyors of knowledge to the customer, not just to make sales. How lucky we are in CT to have this tremendous resource!

Express Kitchens - Mero Kitchen

Express Kitchens

(42 reviews)

$$

While the cabinets and counter top themselves (once the right size) were great they left a bad…read moretaste. The measurer did not measure correctly, the designer sold us a design that would hold a larger fridge an when the installer came he looked and in less than a minute told us of the issues. It was only his knowledge that allowed us to get a shorter cabinet to make it work. Multiple cabinet doors in wrong, measured the counter top wrong - did not believe the installer and we had to wait for the countertop. Their joke of a fix was a 60 inch loaner. That is 30 inches of a sink (one that was awful and had broken parts and lots of dings and scratches) and 15 inches on each side. I asked the to come prep a meal with that. They were supposed to bring in plywood for a temporary extra surface but they forgot. They forgot to have the plumber here first thing in the morning and the poor installer (who was the only bright spot) had to wait. Had a shit wait for the new counter as they claimed it was custom (we only ordered what was in stock in Hartford for no delays) and they thought waiting weeks was acceptable. never offered a work around until I suggested another counter top and they then mentioned the different edge. Imagine they forgot to mention it. Came the second time and it was again wrong. Tony had to make it fit (you would never know looking at it) but once again they DO NOT LISTEN to their installer/carpenter who really is in the thick of each job. The project manager never checks on the site - the customer service rep (who claimed she was the project manager) is basically only a scheduler - nothing else - she was of o help, When it was complete - thanks only to the installer/carpenter - Tony - the plumber comes, 2 of them, but one only sits on their phone - which is a waste - they do not take the loaner crap sink (did not realize before they left) and they also left a mess, Tony was meticulous (he is a subcontractor) but the plumber left a huge mess under the sink. We had to wait for the sink to be picked up (took quite a few days). We are still waiting on our refund on the wrong cabinet and that is a joke. They are really messed up and need to learn about customer service, hiring qualified measurers and designers who don't sell a wrong design based off the wrong measurements. They need to teach their staff to listen to those subs who are in the field doing the work and dealing with the crap they get. They also missed items and he had to wait for them to come in. Poor guy lost a lot of time with all the delays. If you decide to go with them, change the contract and withhold money until completion. Keep good records and don't let up - they hope you will just drop it - but they have not heard the last of me and Consumer Protection this week if I dont get my refund which has been promised to e - them told soon, then said it is in the mail and then told it is in process. They lie. Measure yourself or hire someone who can measure. Buy the cabinets from them and get them off the job. Thank goodness the kitchen looks good - THANKS TONY. To those at Express Kitchen, follow up with what you say - learn to listen and follow through - and stop lying - it is caught in emails. Checking your hiring and training process may benefit you more than you imagine.

If I could give them zero I would. They were hired to do a project that took forever, poor…read moreworkmanship, and every time they come and fix it matters get worse. Save yourself the headache. I wouldn't let them on the property if the work was free of charge. Horrible company.

Plimpton & Hills Danbury - hardware - Updated October 2026

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