I am a frugal New Englander and am very happy to spend a few bucks more for better quality products at Ring's End. I still feel like I get a bargain because the sales people know their stuff more than any others I have met over the 37 years I have owned homes (that have needed lots of work!) -- and they care enough to share their knowledge, stating confidently the best product choice or guiding us through the pros and cons of various product options!!
Over the years, the knowledgable and kind sales team has rescued me from numerous close calls, wrong decisions that could have really cost me.
Rob (the manager) tops the list with knowing the right product for the application, sharing even the smallest details that contribute to the best result. Dave helped advise about doors/windows,trims, etc., and recently, Rich, the paint department manager, saved the day when a couple of painters proposed sanding our cedar shake shingles as part of stain prep and Rich correctly said never to do that, it would remove the shakes' texture and its natural beauty. They view their jobs as essential purveyors of knowledge to the customer, not just to make sales. How lucky we are in CT to have this tremendous resource! read more