Nothing short of 5 stars. John went above and beyond with our pickup which included loading heavy…read moreluggage and with the long ride was nothing but positive and polite. This is our 3 time using them. Very honest and transparent company. Highly recommend.

My friend stopped driving a couple years ago when he turned 85 and has been using Best Taxi, and…read morerecommended them to me last month. I've used them four times for PHL (Airport) transport and service has been reliable, prompt, and worth the extra $$ over Uber or Lyft. The driver has always been at my condo 5-10 minutes prior to scheduled pickup for early morning departure. Last Saturday we came back to PHL (1/14/22) from Palm Beach, Fl around 5:15 pm. The driver called and texted us to let us know he was waiting in a White Lincoln, clear instructions of meeting place, and we found his car as soon as we left the terminal. It was freezing Saturday night and we probably would have still been waiting for Uber by the time we got home. Excellent reliable service

On 17 July 2026 approx 1300 cab number P-0428 overcharged us by $8 vs the airport to downtown…read moreestablished fixed rate, and denied the fixed rate applied because of traffic (which appeared to be fairly normal, and which is not listed as a reason to waive the rate). Not a lot of money, but dont like being cheated and dont like being BSed. I would avoid, or at least make the driver acknowledge the fee before considering using this company.

I reserved a taxi for my father who is disabled. I specified that we needed a wheelchair accessible…read morevan. I spoke to someone three different occasions and they confirmed that they would have us cover for a 5 PM pick up in a 9 PM return. The day of they did not show up and when I called, They said they were looking for a driver. Horrible service! Two weeks in advance and they still couldn't get it right. They are straight up trash!

Terrible. I booked a taxi and had to cancel it 2 days in advance and he refused to refund it…read more Ridiculous.

Unethical. What…read morestarted at a positve experience with a driver (named Jonathan) arriving to my house at the exact time requested, a seamless drop-off at my requested destination turned turned into a frustrating experience. Upon arrival to destination, I gave my credit card to the drive to cover the $60+ fare, and he wrote down the credit card # on his clipboard. I game him a $10 cash tip in the meantime. I was also looking for pickup later in the day, so told him I would be looking for a ride later for a return trip home. No problem, and he supplied his cell # to text him later. Later in the day, I proceed with a text and he texts back to say he is not in the area and no other drivers are available within 20-30 mins. No problem, I pursued another taxi company and requested a pickup. Not too much later, my Main Line taxi driver calls to let me know he can come to pick me up, but he was a little way away. No problem, I'll wait for him. After an hour, no cab and I ended up taking my "backup" from another cab company. Lo and behold a phone call from Main Line saying my taxi had arrived. At this point, I had already taken my "backup" cab the 45 min commute home and was resting comfortably. Over and done with, right? Nope. I check my credit card statement a few days later to see 2 pending transactions from Main Line taxi. One was for the original cab ride ($60) and another charge had appeared for $81. Turns out the driver went ahead and charged me a fare for his failed pickup after having been over an hour late. Needless to say I have since disputed the fraudulent charges with my bank and will do everything in my power to make people aware of the difficulty I encountered. Take into consideration that this could be a case of one renegade driver, but it does reflect negatively on Main Line Taxi as a whole. I'll be relaying the same to the Better Business Bureau.

Always on time. Pleasant, knowledgable, careful drivers. Willing to go the extra mile to help/pleaseread more

Have used Bill and Goldie's rides for years and in multiple cities. All of the drivers are timely,…read moreprofessional, keep a tidy rig and make me feel safe and well cared for. I could not recommend more highly.

D1 N went above and beyond to make our trip a truly memorable experience…read more Dewaun provided exceptional service in accommodating my party's needs and last-minute changes. He was prompt and professional. I will certainly utilize their services in the future.

Top notch service. Drop off and pickup was seem less. I'm definitely using this service again.read more

Tried to get to the VA Hospital last night. A Monday night about 10 PM. Obviously, it was…read moreurgent.Thankfully, not deadly. Not much of a choice in Philly for a taxi, so I called a few with better star-rating, but either they didn't answer, or couldn't come. This is the one that told me "5-10 minutes." We waited 20, but he was sick again, so we came in. It's nine hours later, he was able to sleep, and never did hear from that taxi.

What is up with the shady cab drivers in Philadelphia?? I have been to cities all over the place…read moreand have NEVER been asked to pay in cash or had the driver act annoyed if I didn't. Very rude and unprofessional. If you want to steal on the down low, that is on you, but you do not solicit cash from passengers. It was bad enough the guy showed up with a friend in the passenger seat, very unprofessional. Not only should the number of people in the car be limited right now with the virus, but not all women would feel safe getting into a cab with 2 men in the front. I had a bad experience with another taxi company too. I was also told by a greeter on the street that it happens often. Drivers deserve for people to use Uber and Lyft if they cannot be professional. This does not make tourists want to visit if they cannot even take a cab to get somewhere without being harassed and treated with disrespect. Your company takes credit cards and that is what most people use. Deal with it or get a new job.

Scammers, awful drivers, and liars working in support. Their driver almost caused multiple…read morecollisions on RT. 1, and reported it to them, but got hung up on after being told that the driver blamed everyone around him! I explained that I have a dash cam with 2K resolution, which is when their rep hung up! I would never trust this company and I'm glad Uber and Lyft are slowly putting them out of business.

Airport pickup from license TX-51789. I get in the cab, I'm giving the address and I get hit in…read morethe cheek by a moth. So, I exclaimed. He said I had an attitude. Did I want a ride, or did I want to sit around and look for a moth. I said I want to go. He said "i don't know, you seem like you have an attitude". I got out because I'm not going to be held hostage by a misogynist. This made him angry and he continued to yell at me that I had an attitude. Again, this was all because I exclaimed when smacked in the face with a moth inside a taxi, which made him threaten not to drive me because I "had an attitude". When I got out of the car, he continued to scream at me, so I told him I was reporting his behavior. He continued to follow and scream at me as I attempted to get in the next taxi, which led to the female taxi attendant at the airport having to redirect him while I l held my hand in front of my face l to show disengagement. This driver should be removed.

Yes if you are Philly and don't want to drive around I suggest you go with this taxi service. It…read morewas wonderful for us going to restaurants and hotels.

I called for an early morning ride to the airport for the following day. The person on the line was…read morevery pleasant and said they would send a confirmation email. I called twice that evening to confirm and they did finally send an email but it didn't have any details about the ride so I asked for them to confirm the location, date and time. They did and said they'd call 15minutes in advance of arrival. They didn't come and I had to do a ride share. They called me when I was on the airplane and asked if I needed a taxi. I explained that I needed a taxi a few hours before but they didn't seem to understand.

Wonderful company! Will definitely use them again if the need arises. I work for an attorney's…read moreoffice and a client needed to get to our office for Arbitration. Five Star was very helpful with pick up - drop off and payment. Highly recommend! Heather K.

hello my name is donna from the crowne plaza , i want to give special thanks to jim !!!!! hes a…read morewonderful kind person, he was one of the biggest helps i had since the frist time we met..... he a good looking man.... love donna floody room 828 the hilton hotel

Omary has the finest Uber ride, in Philadelphia, PA…read more Look at this maxed out ride and he is so dope; nice, professional and on it. Check him out on the Uber APP.

Had a scheduled ride to the airport and the driver canceled 15 minutes before pickup costing me a…read moreflight. No where to leave negative feedback for a driver that didn't show up. Don't ever use this service for a ride to the airport!