Nothing short of 5 stars. John went above and beyond with our pickup which included loading heavy…read moreluggage and with the long ride was nothing but positive and polite. This is our 3 time using them. Very honest and transparent company. Highly recommend.

My friend stopped driving a couple years ago when he turned 85 and has been using Best Taxi, and…read morerecommended them to me last month. I've used them four times for PHL (Airport) transport and service has been reliable, prompt, and worth the extra $$ over Uber or Lyft. The driver has always been at my condo 5-10 minutes prior to scheduled pickup for early morning departure. Last Saturday we came back to PHL (1/14/22) from Palm Beach, Fl around 5:15 pm. The driver called and texted us to let us know he was waiting in a White Lincoln, clear instructions of meeting place, and we found his car as soon as we left the terminal. It was freezing Saturday night and we probably would have still been waiting for Uber by the time we got home. Excellent reliable service

Cab was on time. Wasn't the cleanest I have been in. I…read moredidn't sit back in my chair as there was an open yogurt container. Not sure how long it has been there since my pick up was @ 10 am and he said was slow day before. Driver was great. Nice and helpful

I reserved a taxi for my father who is disabled. I specified that we needed a wheelchair accessible…read morevan. I spoke to someone three different occasions and they confirmed that they would have us cover for a 5 PM pick up in a 9 PM return. The day of they did not show up and when I called, They said they were looking for a driver. Horrible service! Two weeks in advance and they still couldn't get it right. They are straight up trash!

Terrible. I booked a taxi and had to cancel it 2 days in advance and he refused to refund it…read more Ridiculous.

Unethical. What…read morestarted at a positve experience with a driver (named Jonathan) arriving to my house at the exact time requested, a seamless drop-off at my requested destination turned turned into a frustrating experience. Upon arrival to destination, I gave my credit card to the drive to cover the $60+ fare, and he wrote down the credit card # on his clipboard. I game him a $10 cash tip in the meantime. I was also looking for pickup later in the day, so told him I would be looking for a ride later for a return trip home. No problem, and he supplied his cell # to text him later. Later in the day, I proceed with a text and he texts back to say he is not in the area and no other drivers are available within 20-30 mins. No problem, I pursued another taxi company and requested a pickup. Not too much later, my Main Line taxi driver calls to let me know he can come to pick me up, but he was a little way away. No problem, I'll wait for him. After an hour, no cab and I ended up taking my "backup" from another cab company. Lo and behold a phone call from Main Line saying my taxi had arrived. At this point, I had already taken my "backup" cab the 45 min commute home and was resting comfortably. Over and done with, right? Nope. I check my credit card statement a few days later to see 2 pending transactions from Main Line taxi. One was for the original cab ride ($60) and another charge had appeared for $81. Turns out the driver went ahead and charged me a fare for his failed pickup after having been over an hour late. Needless to say I have since disputed the fraudulent charges with my bank and will do everything in my power to make people aware of the difficulty I encountered. Take into consideration that this could be a case of one renegade driver, but it does reflect negatively on Main Line Taxi as a whole. I'll be relaying the same to the Better Business Bureau.

Always on time. Pleasant, knowledgable, careful drivers. Willing to go the extra mile to help/pleaseread more

Have used Bill and Goldie's rides for years and in multiple cities. All of the drivers are timely,…read moreprofessional, keep a tidy rig and make me feel safe and well cared for. I could not recommend more highly.

1 day notice and they were easily able to collect my daughter and bring her home from the Philly…read moreAirport. They were early, professional, and according to her "super nice!" During the reservation time they were very responsive and quick! We will use them again!

Dewan arrived 10 minutes early for our trip which was great..very nice and clean Yukon Denali for…read morethe trip. Flawless trip to Phila. For the return trip home he was waiting for us when we landed. Dewan is very personable and goes out of his way to make your experience memorable. Would highly recommend him.

Tried to get to the VA Hospital last night. A Monday night about 10 PM. Obviously, it was…read moreurgent.Thankfully, not deadly. Not much of a choice in Philly for a taxi, so I called a few with better star-rating, but either they didn't answer, or couldn't come. This is the one that told me "5-10 minutes." We waited 20, but he was sick again, so we came in. It's nine hours later, he was able to sleep, and never did hear from that taxi.

What is up with the shady cab drivers in Philadelphia?? I have been to cities all over the place…read moreand have NEVER been asked to pay in cash or had the driver act annoyed if I didn't. Very rude and unprofessional. If you want to steal on the down low, that is on you, but you do not solicit cash from passengers. It was bad enough the guy showed up with a friend in the passenger seat, very unprofessional. Not only should the number of people in the car be limited right now with the virus, but not all women would feel safe getting into a cab with 2 men in the front. I had a bad experience with another taxi company too. I was also told by a greeter on the street that it happens often. Drivers deserve for people to use Uber and Lyft if they cannot be professional. This does not make tourists want to visit if they cannot even take a cab to get somewhere without being harassed and treated with disrespect. Your company takes credit cards and that is what most people use. Deal with it or get a new job.

The customer service is fantastic!…read more The drivers know the city and are true professionals and I love the lady (Sharon) who answers the phone in the morning. Full disclosure-I've left my home twice since March 19th. Both times for medical appointments. One day I took four taxis and on another day I took two. All six times I called 215-666-6666 and a nice lady (Sharon) answered my calls. By the sound of her voice it's the same nice lady and she always treats me with kindness and dignity. She's very re-assuring and I've to admit that this pandemic has turned me into a nervous person who is easily rattled by what I've seen on the two occasions I've left home. The only place outside my home I felt safe was in this taxi services' cabs which are clean, sanitized and all of the drivers wear masks. I know I just told you that the taxis are clean but they really are and they send a text message when they arrive and everyone is kind and patient. What more could you want?

Scammers, awful drivers, and liars working in support. Their driver almost caused multiple…read morecollisions on RT. 1, and reported it to them, but got hung up on after being told that the driver blamed everyone around him! I explained that I have a dash cam with 2K resolution, which is when their rep hung up! I would never trust this company and I'm glad Uber and Lyft are slowly putting them out of business.

Yes if you are Philly and don't want to drive around I suggest you go with this taxi service. It…read morewas wonderful for us going to restaurants and hotels.

I called for an early morning ride to the airport for the following day. The person on the line was…read morevery pleasant and said they would send a confirmation email. I called twice that evening to confirm and they did finally send an email but it didn't have any details about the ride so I asked for them to confirm the location, date and time. They did and said they'd call 15minutes in advance of arrival. They didn't come and I had to do a ride share. They called me when I was on the airplane and asked if I needed a taxi. I explained that I needed a taxi a few hours before but they didn't seem to understand.

Wonderful company! Will definitely use them again if the need arises. I work for an attorney's…read moreoffice and a client needed to get to our office for Arbitration. Five Star was very helpful with pick up - drop off and payment. Highly recommend! Heather K.

hello my name is donna from the crowne plaza , i want to give special thanks to jim !!!!! hes a…read morewonderful kind person, he was one of the biggest helps i had since the frist time we met..... he a good looking man.... love donna floody room 828 the hilton hotel

Uber will always get 5 stars from me…read more Living in one of the 5th largest cities in the U.S., it is often hard, no, impossible to be anything other than a nameless face in a crowd, an otherwise anonymous customer number or just a delivery address. As many issues that Philly might have, there is an unfettered joy and sense of adventure for me with the random, chance encounters the city offers. As I am conveyed back and forth to the South Street vet with my sick little white cat, once again I get to have some funny, interesting, happy, poignant and occasionally simply dull, yawning interactions with Uber's legions of drivers. I love getting a minute peek into the thoughts and lives of these drivers who are so often taken for granted and treated like robots. Sure, some of these folx have complicated lives, second and third jobs and want nothing more to get through their shift in peace and quiet. As an introvert, I always test the conversational waters when I step into an Uber vehicle. If the driver answers me in monosyllables, I take it he or she simply wants to drive, thus I keep to myself. Some drivers are possibly bored yet enthused about chatting so as a result I have been privileged to learn about their families, their country of origin, their snack preferences, some of the odd/interesting/pesky passengers they've conveyed, music tastes and most of all-how connected everyone of us really are. Almost as good, since I don't drive, is having the little kid in me awakened and absolutely thrilled at going out for a car ride. (Sure, it isn't free but the little boy in me never even considers that. He simply has a blast seeing the city from a vehicle...) While Uber is a business, it would be nothing without its drivers. Sure, sometimes they are slow to arrive or they flip your trip to another driver. From time to time, a driver is having a rotten day and acts out a bit. Examine your conscience. Haven't you had similar days or nights, no matter what you do for a living? Rather than bitching and moaning, treat your Uber ride as a way to connect with someone you'd probably never meet in your regular social circle. See your driver like the unique, silly, grouchy, aspiring, single parenting, hard working, dream filled human being they are; under the t-shirt, under the jacket, under the trucker's cap, behind the knock off shades-they are someone just like you.

On Monday, January 19, 2026 about 3;30 pm, I decided to call an Uber for a ride from Whole Foods…read more The app promised it would arrive in just 13 minutes. However, after waiting and trying to reach the driver with a call and a text--without any response--I found myself increasingly frustrated. After 15 long minutes with no sign of my ride, I had no choice but to request another Uber. This experience was simply unacceptable! It's hard to believe that with all the advanced technology at your fingertips, the system could fail so completely. I tried to cancel the ride, but it said it would take 16 minutes! And let