I came here twice so far for a quick oil change for my RAV4 Hybrid. 10-min is extremely fast for…read morean oil change, and even if you add 5 to 10 min it'll still be faster than many other spaces. Its a no-appointment place where everything is streamlined and no upselling of other services. Of course, they'll top off fluids and suggest things like filter or wiper changes from cursory inspection. Just no questionable services like expensive steering wheel fluid flushes. Very happy with the service speed here, and the fact they use the correct oil for my car, SAE OW-16. Their waiting room is small but they have a TV playing America's Funniest Home Videos to help pass the time, which is short.

I was excited to give this place a try after reading all of the great reviews. My car was in need…read moreof an oil change. The staff member who helped me was very friendly, and the service itself was quick. Unfortunately, I was really disappointed that I was charged the full price even though not all of the work appears to have been completed. When I got home, I checked under the hood and noticed my oil level was overfilled, my coolant was at the minimum level, and my windshield washer fluid was completely empty. I also noticed my brake fluid was low, which can indicate that the brakes should be inspected to determine whether they need to be replaced soon. I was told that everything looked good and was simply handed my keys. Had these items been brought to my attention, I would have appreciated the honesty and the opportunity to address them. Instead, I was left wondering whether everything was actually inspected as promised. I'm disappointed because I had high hopes based on the reviews. While the staff was kind and the service was fast, I'm not sure I'll be returning.

Come here for my routine oil changes. Always professional, courteous, and keep you informed on…read morewhat's going on with the car. Full service and exceptional customer service

I have been coming to this oil changers for years and cannot believe I haven't dropped a rave…read morereview yet! From start to finish, the team here takes care of oil changes and maintenance checks in a fast and efficient manner. Shout out to Angel who was on point for my oil change yesterday. He was friendly and helpful through the chaos that is the end of the day crowd. He took the time to show me how to reset my oil change reminder in my car which was awesome because I am still getting used to it. If you are looking for an oil change shop where you get to stay in your car, have reliable service, and get on your way quickly, you should definitely come to this Oil Changers location. Thanks to the team for keeping me safe and getting me on my way to the rest of my day!

Today I just went for simple oil change, but was told my car…read moreneed brake fluid exchange and air filter change ( total cost is about $230 for 20 minutes work! ) also oil change for a 2012 Toyota hybrid is $99.99 + $15.99 premium filter ( I thought $99.99 include the filter fee ,is the total cost! ) will not come back! I took time to read old reviews as back as 10 years, this shop has always being upsell and use air filter change to scam people :( Lesson I learned today is : whenever you are pressured with upsell tactics, don't make quick decision on the spot , just walk away! ( will have time to do research to avoid scam ! ) I just called Speedee to ask why my car need premium filter, she said Toyota older than 2015 need it, but my car is 2012 Toyota, after the call I just searched on internet, the result is my car does not need premium filter !

Tried SpeeDee Pleasanton for an oil change as a first-time customer. During the visit, the…read moretechnician recommended a brake fluid exchange for around $200, even though I had the same service completed at the Honda Service Center just three months ago. That made me question the recommendations I was being given. The oil change itself was quick, but there's really no way to verify the quality of the work. Based on my experience, I won't be returning.

I woke up to find one of my tires had sprung a leak overnight. I booked an appointment at Big O…read moreTires for the next day, and the process was quick and easy. When I showed up, one of the guys working there greeted me right away. He walked out to my car, checked out the tire, and let me know it could be repaired. I had been bracing for the cost of a new tire, but he was honest and told me it wasn't necessary. About an hour later, my tire was plugged and patched, and I was back on the road for just 38 bucks. No upselling, no pressure, just straightforward service and respect for my time and money. That kind of honesty is rare. Based on how well I was treated, I'll absolutely be coming back to Big O when I actually do need new tires.

My recent experience at Big O Tires in Pleasanton CA is very reminiscent of the TV show, Gilligan's…read moreIsland. We all know the story, on what is scheduled to be a three-hour sightseeing tour on a boat, passengers get caught in a storm and end up stranded on an island. After calling and asking for an estimate/quote for the services needed and time estimate, I was told that it would take 2-3 hours. I then scheduled my appointment online for a routine oil change. I arrived 20 minutes prior to my appointment time thinking the sooner I drop my car off the sooner I will get it back. Wrong. I checked in at 10:40am and walked out at 3:35pm -- that's right you are doing the math correct. That is 4 hours and 50 minutes for an oil change. Upon check in the red flags popped up. Tone V. who checked me went into the parking lot looking for the wrong vehicle model even though my information was on the computer screen in front of him. Tone please learn the difference between an Audi Q9 and A5. He then, said, "Well we will get it done as soon as possible...". Not very assuring. After leaving for 2+ hours, I return to find out that service on my vehicle had not started until 2.5 hours AFTER I dropped it off. In addition to the timing issues, I'm then informed that they ended up unscrewing the transition fluid drain instead of the oil drain and ended up flushing out all the transmission fluid instead of the oil and had to correct that mistake. It's a bit alarming that they did not have the knowledge that European car models do not have dip sticks to detect oil levels (it is done through the electronic sensors in the car). When FINALLY getting my vehicle back almost 5 hours later, I was disappointed at the cleanliness of my car. Brown grease smudges/fingerprints along the hood, passenger door handle and along the bottom of the car. When cleaning off my steering wheel with a tissue it was covered in brown grease. The interior also had a very strong smell-- like car fluid/grease/auto body shop smell which lasted for a couple days. Also in my observation (as I was stuck/confined there for hours), it appears that this location in Pleasanton typically has customers that are "regulars" from the area and the staff caters to them with preferential treatment. In addition, it seems some staff members may not be used to dealing with female customers as I found it hard to make eye contact with the some of the staff to get updates on my car and felt like I was completely invisible. The only staff member that was understanding of my frustration and gave me an update was the guy that ultimately finalized my check out. A week later and I am still confused and disappointed about what really transpired that day. From appointments not being honored, poor time management, lack of attention to detail, poor customer service, lack of respect to return vehicles to customers in the same condition and most importanty having to wait almost 5 hours for basic servicing is mind boggling. I would only recommend taking your car to the Pleasanton location if you have an entire day that you don't mind wasting, like being ignored, want to question the level of service you are getting and want to pay for cleaning/detailing afterwards.

Let's face it: whenever an unexpected car repair comes up, we all hold our breath wondering how…read moremuch our bank account is going to shrink. Most of us like to poke our heads under the hood and pretend we know what's going on, but we usually don't. The next logical step is a repair shop, and many people default to the dealership because they think they can trust them more. In my experience, that's a mistake--dealerships often touch ten things, fix one, and charge you for everything. Luckily, I found Rich and his team. I recently bought a newer car with all the bells and whistles, and I was braced for a huge bill. Rich was incredibly professional, polite, and straightforward. I was actually in shock; he takes the time to educate you on the repair rather than just grabbing your keys and telling you he'll text you later. The estimate was a pleasant surprise, and better yet, there were no hidden fees at the end. The amount he quoted was exactly what I paid. They were on time, efficient, and had me back on the road in no time. It is such a relief to find this kind of service these days. It's nice to know you don't have to pull out a platinum card for a simple repair or an oil change. All the 5-star reviews you see here are 100% true. One quick tip: the shop can be a little tricky to find the first time, but trust your GPS! It will get you there, even if the turn looks a bit hidden. You cannot go wrong with this team!

after calling several places and getting an outrageous quote from the dealer for leaking water pump…read morereplacement. Performance Autowerk came recommended by a friend of a friend. From the beginning, I was impressed by Rich's professionalism, knowledge and ability to explain both the issues and solutions in a clear way. He was almost half the cost of the dealer, as expected. It's refreshing to find in this industry. Both efficiency and quality was also there. He even lent me a car to get to work and took the time to walk and show me the parts they replaced at the end rather than rush me out after getting paid. If I ever need a mechanic again for my Audi this is where I will go. Highly recommend!

Been coming to hopyard for 11 years great pricing , quality work and really fast smogread more

I was struggling with engine check warning for some time, thanks to Hopyard Auto they were able to…read morediagnose it quickly and efficiently. Over time I have come to trust them completely and can vouch for their integrity and resourcefulness to debug and fix.

I recently stopped by Midas in Dublin for an oil pan repair after discovering that a bolt had been…read moretorqued far too tightly by a previous repair shop. What could have turned into a major headache was handled professionally and efficiently by Al Hoxie, the General Manager. Al took the time to assess the situation, explain the repair process, and got everything taken care of the very same day. The repair took several hours, but I was back on the road without any hassle and with complete confidence that the job had been done correctly. One thing that really stood out to me is that this shop provides pricing information for certain diagnostic issues up front. While some repairs naturally require an inspection under the hood before an estimate can be given, I appreciated the transparency and professionalism throughout the process. If you're looking for an oil change or vehicle repair in the area, I would definitely recommend this location. Excellent customer service, honest communication, and top-notch professionalism from start to finish. Thanks again to Al and the team for turning a stressful situation into a positive experience!

Though the oil change was done the Technician did not reset the Maintenance Button and the…read more"Maintenance Required" notice keepe flashing. I do not know how to get this fixed.

Amazingly fast service. Smog check only took 10 mins. Highly…read morerecommend. Wil definitely return for our next check

I've done a few smog checks here. Fast. Decent waiting room (coffee and snacks available). For a…read moresmog check, what else can you ask for?

Lazy, lack interest and now I don't trust…read more I wanted an oil change and tire rotation. I doubt they were planning to do any! I was watching them from beginning as I was waiting for it to be done ASAP. The person who supposes to rotate the tires did not rotate was parking the car but as soon as he noticed me he pulled back the car into the service center (yes there were no other car) and started working on tire rotation. Super slow work. It's been 2hrs my car is inside. I am waiting. I want to know how they work on my car. I am kind of losing trust on these guys. If I know the name I will add it to the review. Thank you. Q

The front desk guy is completely rude. I took in my car, had to uber home because it took 2+ hours…read moreto complete. This was not a problem, I understand people are busy. I asked them not to call me when my car was completed, and no updates were provided as I had to reach out during closing time. Had changed two rear tires, as soon as I turned my car on the light was on. I drove 5 mins to my house, then had a complete flat tire on the driver seat. Nothing was checked correctly, no communication, completely stranded on the side of the road because they were not thorough. Also have a scratch on my wheel. Completely disappointed. You guys need to do better. Change the front desk men everyone is having issues with who also refers to the shop as "his shop" I'm so upset, will never be back to this location.

My wife and I have been customers at this establishment for years at the recommendation of my…read moreneighbor who own many cars. They have fair pricing and they stand by their work! We will continue to be patronages of this fine establishment!

As a multiple times return customer, I like to mention why I bypassed good saving coupons ? Why I…read morechose drove a long way here? It all Because, this shop is not only reliables, people works here are super super professional & friendly, they also kept appts time very well too. Yes, I 100% recommended this shops to everyone.