This review is solely based on Dr.Thomas He is the most…read moreamazing pediatrician I could ever ask for, for my first little one! He's so attentive. Gives you great tips and lets you ask all your questions and take your time. He always answers messages twice a day so I'm not waiting forever for answers and helping me decide if I think I should make an appointment. I truly know that I picked the right doctor for my child and helping me into my new role as a mother! I will always recommend Dr.Thomas!

It's a great office. Everyone is super friendly the staff is amazing. We moved but wish we could…read morehave taken them with us!

This review is for Estrella and Park West locations. My baby would scream for 5-7 hrs per day, arch…read moreher back, make a sour face, couldn't sleep flat, etc all the classic signs of GERD in infants I now know. They kept saying "it's just colic". I changed providers and that one suggesting trying different formulas and wasn't making sense or listening to me when I said we had already tried cutting out allergens. I was also concerned because my baby was bruising easily and quite pale, and I was severely anemic at the time of delivery, I thought maybe she was too. They kept refusing to draw blood and then they finally did and told me "hemoglobin is within normal range". I didn't believe them and asked for the number. 9.0. I ended up utilizing some online resources that suggested my baby 1- had silent reflux or GERD, and 2- was definitely anemic as hemoglobin of 9.0 is not normal. We ended up changing to the Park West location and I really had to twist the doctor's arm to prescribe my baby famotidine or omeprazole as a trial. That doctor became nasty with me and said "if you're willing to chance the side effects then fine". My baby was in severe pain, not sleeping and losing her voice. The famotidine prescription changed her life. She was no longer in pain and turned into a happy baby. Additionally WIC suggested enfamil AR - pleasant peds never mentioned this - and that helped immensely as well, plus the anemia subsided. At our final visit the doctor suggested we allow our baby to scream and cry inconsolably for a night or two to make her sleep thru the night and told us not to feed her until morning even if she wakes to eat. She was an infant at the time. We walked away and never looked back.

WOW! My granddaughter had her 1 year check-up and shots today. As a Nana, I always pray that…read morethings will go smoothly for both my daughter and granddaughter when we have shot day. As always, Araceli greeted us warmly and asked how we were doing. Mysty always has a huge smile and warm greeting, and today - she had some hair tricks (Thanks, Mysty!). We were told that the usual provider was not in today - what we were not told was that the ABSOLUTE best provider ever was about to walk into the exam room. Kristen Buchanan was like a breath of fresh air. For the first time when meeting with the provider, my granddaughter did not cry at all. She had a few tears later in the visit when she was given her shots. Even then, she only cried for a few minutes then calmed down. Kristen was so very kind and knowledgeable. She provided much needed information to my daughter for the next stages in eating, language and physical development. Safe to say, my daughter and granddaughter were completely at ease and had the best visit ever! Thank you, Kristen, Mysty and Araceli for making today so wonderful. 1 year check-up and shots are no joke! We so appreciate the kindness and great care that you all provide. Pleasant Pediatrics, Park West location.

Update for my review. Specifically for the Dr. Your lack of professionalism on the phone was…read moreshocking! As a doctor you should know how to conduct yourself in a more professional manner. 10 minutes after my orignal review posted the Dr called me. Before 8 AM. "Hello, I saw your review, I sent a text to our billing department and they will reach out. If you owe us, we will keep the money. If not we will refund it." Thank you for the update. It is crazy to get a bill 4 years later *side note a week later billing hadn't reached out and insurance said they didnt have a claim from this practice in 2021.* At that point the Dr did a 180 in tone, raised his voice and threw professionalism out the window. "We work really hard for all of our good reviews. You are just a keyboard warrior writing bad reviews and there is nothing I can do to have your review taken down". I said "excuse me. I wrote my experience with your practice." Instead of saying "I will talk to my team to get invoices sent out in a timely manner" you call me a keyboard warrior for writing a review about my experience with your practice. Original review: Brought my son here one time in '21. Visit went smoothly. 3 months later we got a bill. I called with questions, left multiple voicemails with no response. I finally got in touch with someone, I forget the specifics since this was 4 years ago, but they said they would write it off since it was an error on their side. May of 2025 we get the bill again. I thought it was a bill for a recent ER visit so I paid it. 2 days later I realized it was a bill from 2021 for this office. My mistake for not paying attention, but dirty business practice on their part. Years later you send a bill?

My son has been a patient to Dr. Aurora for 5 years now and we have always been treated with the…read moremost TOP quality care! My son was born around Thanksgiving so when my son was newborn & offices were closed for the holiday but Dr. Aurora still insisted us coming in during his closed hours, he truly is a very passionate, caring doctor. Anytime I call they can get my son in within that same day, they are so flexible with our schedule. He is a very reassuring doctor for any questions I ever have. Even for the small stuff when my son has ever been slightly sick & I feel unsure if I should bring him in they always give no hesitation for me to bring him in anyways to be safe. My son loves going to the office too all the staff is so friendly & welcoming. We are so thankful for Dr. Aurora & his crew!

I love everything about this office! The secretaries are very helpful and kind. The referral nurses…read moreare so knowledgable. The P.A. Nicole and Dr. Hoff are absolutely wonderful with my special needs son. We have brought him here since he was an infant he is now 7. They are also my newborn daughters doctors as well. I've always felt comfortable here because they are so welcoming. If possible I would love for Dr. Hoff to be both my children's PCP until they both age out. Can't recommend this location enough especially if you have a child on spectrum.

They were very friendly and explained everything from financial plans and the process for my son's…read morecavities.

We love it here. Dr. Smialek is the best. She is so smart and so friendly and has helped us with…read moreour newborn and toddler for about a year now. We highly recommend this office and experience. Get in quick!

We love Dr. Smialek! We started taking our litttle girl to her when she was 4 weeks old and even…read morethough she moved almost an hour away from us we will continue to take her. As a first time mom I was concerned with vaccines and Kiera went over every single vaccine and helped me decide if I wanted to delay or skip any. She was also a great support both when I was breastfeeding and when I switched to formula later on. I also love that she takes a more natural approach to medicine. Our daughter has only been sick twice but both times she helped us choose vitamins and probiotics that helped strengthen her versus resorting to the typical store medicines. We love that! We also love that she is so accesible. She has always been able to schedule us same day when we have an abrupt concern and is also great at responding to emails right away. We have great insurance coverage but still choose to pay out of pocket for the wonderful care she provides to our little family! Highly recommend her!

AWFUL SERVICE!! My…read morebest friend was recently 5 days postpartum and had to endure a true nightmare at this office! NO MOTHER should EVER question if they are their babies mom. Ever! This office should be ashamed of their lack of LGBTQ+ education!!! Do BETTER!!

0 STARS!!!…read more Absolutely disgusted by the way this pediatric office treated my best friend after she literally JUST gave birth. A woman who was FIVE DAYS POSTPARTUM called to schedule her newborn daughter's first appointment and instead of compassion, professionalism, or basic human decency, she was interrogated and invalidated because she's married to a woman. After explaining that she and her wife are BOTH the baby's mothers, she was repeatedly placed on hold and then told she would need "permission" from her wife to bring HER OWN CHILD to appointments or consent to medical care. They even told her adoption paperwork would eventually be required -- despite the fact that she carried and delivered this baby herself and BOTH parents are legally listed on the birth certificate. Imagine being hormonal, exhausted, physically recovering from childbirth, trying to take care of your newborn, and having a medical office basically tell you that you aren't recognized as your child's real parent. It is ignorant. It is discriminatory. It is unacceptable. No family should ever be treated this way, especially by people working in healthcare. LGBTQ+ families deserve the same respect and recognition as everyone else, and the fact that this office made a new mother cry during one of the most vulnerable moments of her life is beyond unprofessional. Do better. Train your staff. Learn the law. And stop traumatizing new parents.

Headed into the new offices for the first time today, they're great! A lot more room to move which…read moreis nice. My only major complaint in the almost 3 years we've been with Dr. Lombard and Great Destinations is once my mom came in with us for a check up and Dr. Lombard directed the entire conversation at her. I found that to be not only rude but frustrating. I asked the question, he's my son, please talk to me. The other staff is fantastic though, everyone is friendly and helpful.

We have been going to great destinations since my daughter was born. Went there today for a…read morecheckup. For her knee and her allergies and breathing. Got there at three o'clock for a 315pm appointment. We sat there and watched people come and go went to the front and said, is the PA jordan running behind, she says yeah. About an hour. The front desk complained the whole entire time constantly saying, is it four o'clock yet. I said, okay, well, we'll need to reschedule. Cause my daughter has practice. I mentioned that we've been patients since my daughter was a baby and then I felt like things were going downhill. She said, well, I can refund your money. She was at professional sassy. Where the words they're using are professionals with their tone is discussing. Very disappointed, because we do love Jordan, and we do love. Doctor Shepard, but if you allow that to be your front desk ...Doctors, this is a problem. Also, the woman who checked me in didn't make eye contact with me and yelled at me from her chair that I owed twenty five dollars instead of coming to the window and calling us. What the heck is going on.

Dr. Sarmiento is the best pediatrician in the west valley! He takes his time to explain to parents…read moreevery single detail and even gives out handouts bc it's a lot of info. I have been going to him for about 12 years and I have 4 children and also work in Peds so I have experience with many pediatricians. The only negative review he has is from a lady who if you look at her page she has issues with all medical facilities including the dentists. So please go check out Dr. Sarmiento I promise you you won't be disappointed.

I honestly don't know how this guy has such great reviews. I went in for vaccinations and he and…read morehis nurse lost his schedule 3 times. He seemed confused every time we went as to why we were there and his nurse was waving around the Shot in her hand like hold on little buddy. My son was freaked out!! By the second round we pumped him up and he had a different nurse who kept asking if we were there for a COVID vaccine. I was like omg he's four. He wasn't even Eligible for one at that time. Honestly, they were so disorganized that I didn't walk out of this clinic, I ran out! I'm seriously traumatized ever since

After years of bringing my children to this office, I can honestly say I was disappointed with the…read moreoverall experience. The staff and providers often came across as unfriendly and dismissive, and I rarely felt like appointments were personalized to my children's individual needs. I also felt pressured to follow their vaccine schedule, and when I expressed concerns or wanted to make different choices, I was made to feel that our care could be discontinued. Families deserve respectful communication and support, even when they have questions or differing opinions. Unfortunately, that was not my experience here.

Honestly, this has nothing to do with the doctors or assistants in the back but the front staff is…read morea joke!!! My baby/ son anytime I'm trying to schedule if my son has an ear infection of some sort, they always schedule him a week later/ by that time my son would probably die! The front staff if you walk in for a visit seee if they can do something (I tried going in for help) the chola looking lady does not care if your son is dying! They are only there for their paycheck! 6th time having to go to the hospital because they cannot seem to squeeze him in there, with my first born at a different pediatric, never had this issue and they have sympathy towards babies or kids. Like I said the front staff is only there to collect a paycheck and do not care about the health of your children, she even had the nerve to say I need to call ahead of time to schedule, I had called 2 hours before closing and no one answers, the nerve of this lady! the doctors and assistants in the back are sweet and caring, just not the front desk!!

This clinic is absolute garbage. I took my kids here for years and they have awful service, you…read morewill never get to see your preferred provider and the staff are not very friendly. I see a new pediatrician who are friendly, on time I always get to see my provider and I'm incredibly happy now. Don't waste your time going here. Dr. V was the best part of this place but I hardly ever saw him.

We are glad we switched from this pediatrician office to our current one…read more We probably went to this office a dozen times before we gave up. It was rare to be able to see the same provider more than 1-2 times, so continuity of care was lacking. Medical assistants appeared miserable, not friendly or smiling. They would administer vaccines in a very cold manner, with little effort to try to soothe or connect with my child. We didn't know better, being first time parents, and they convinced us to have our son's circumcision performed there. We wish we didn't. Unfortunately, what's done is done. The experience was what we consider traumatic; for us and our son. We figured out later that the provider didn't do a good job. They should have referred us to a urologist. Our new pediatrician referred us to a urologist to have our 2nd son's procedure done and it was a completely different & much better experience and outcome. In the past year or 2, I was using this office as a back up to our new pediatrician since they are open on Saturdays. That is, until they turned our newborn baby away. They canceled on us within an hour of our appointment. I was actually ready to get my family in the car when the receptionist called. They wanted me to verbally commit to using them as my son's primary care provider before they would allow me to keep the appointment I made. I would not commit at the time, so the receptionist canceled my appointment, stating that "because the provider has not seen him before" they would be unable to see him for his appointment that day (a Saturday). That sounded like a made up reason to me. My newborn was 2-3 weeks old at the time & had uncomplicated birth/no medical conditions, so not much medical history was available that could have possibly helped them better understand his acute condition (upper respiratory infection) that I could see. I had to ask the receptionist what I should do with my really sick newborn since they refused to see him. She admitted she was unsure, but that maybe I could try an urgent care. I went to an urgent care out of desperation and learned they do not take newborns. FYI, I learned from the urgent care, your best bet in this situation is to go to an emergency dept like at Phoenix Children's. I felt so alone and stressed because of this horrible experience. This told me everything I needed to know about this business.