We have been going to great destinations since my daughter was born. Went there today for a checkup. For her knee and her allergies and breathing. Got there at three o'clock for a 315pm appointment. We sat there and watched people come and go went to the front and said, is the PA jordan running behind, she says yeah. About an hour. The front desk complained the whole entire time constantly saying, is it four o'clock yet. I said, okay, well, we'll need to reschedule. Cause my daughter has practice. I mentioned that we've been patients since my daughter was a baby and then I felt like things were going downhill. She said, well, I can refund your money. She was at professional sassy. Where the words they're using are professionals with their tone is discussing. Very disappointed, because we do love Jordan, and we do love. Doctor Shepard, but if you allow that to be your front desk ...Doctors, this is a problem. Also, the woman who checked me in didn't make eye contact with me and yelled at me from her chair that I owed twenty five dollars instead of coming to the window and calling us. What the heck is going on. read more

I absolutely love Great Destinations and Dr. Prentice is amazing! The entire team is always friendly and accommodating, I never have to wait too long and they are wonderful with my kids. I take my 4 year old and 5 month here. Highly recommend!!! read more

We won't switch to another pediatric clinic!! Dr. Shepherd was MY pediatrician when we moved to Arizona (when I was a teen) and now she's the amazing doctor to my 3 kids. I trust this clinic whole heartedly and recommend them to anyone looking for a great pediatric clinic in Peoria. read more

Sad I have to give even 1 star on this b*tch!! I'm convinced their high ratings and positive reviews are all paid reviewers. I'm a new mom, who has family who has been in the medical field for years! I have my son on a vaxx plan where his shots are split up. They tried making me give him all 5 at once on his first set! Fkn excuse me! I refuse! Nurse practitioner Tinlin is a fkn IDIOT!!! Some of the sh*t he told me, I don't think he realizes how stupid he sounds. FKN QUACK!!! Then he had the nerve to disrespect a family member of mine, because clearly they're more educated in the med field than Tinlin! But needless to say, I said my part! I refuse to trust any idiot in the medical field being control by the big pharmaceutical companies and the government! I found a new pediatrician office who's willing to work with me and my vaxx plan for my boy!! And gdp had the nerve to call me and ask me why I decided to transfer! Your vaxx plans are ridiculous, your nurse practitioners are fkn idiots!!! And lastly I don't understand why my personal preference is any of your fkn business! F*ck off DISRESPECTFULLY!!!! read more

I no longer take my 3 kids to this Dr office, I believe they scam the Insurance companies and I filed complaints to investigate this office. I always pay my co_pay of $60 with the Previous Drs for the past 17 yrs but this was my first sick visit for my son and I paid the $60 ahead and after the Dr saw him and wrote him an Antibiotic they handed me a bill of additional $30 almost to pay asking them why? What is the reason to pay additional $$ they answered that the Dr spent more time, wrote a prescription to your child so there is a level charge visit level 1,2,3,4 which is BS!! So no more visits to this Dr office and I like to aware all of you before you choose this Dr office for your children visits. read more

We have loved all of our experiences for our children here. Dr. Shepherd has been an amazing clinician and resource for our family, and we love working with Anita during the check-ups. Front desk is efficient and super friendly. We've never had any issues with scheduling or billing. We have always felt that each member of the team cares about our kids! read more

I have taken my 5 children here for 3 years and I have zero complaints. That's a lot of well check appts and a few sick appts. It includes a lot of vaccine shots, some breathing treatments and some extra blood tests. No matter which child I take in that day, with their unique situation, the staff is always nice and the wait times are acceptable. The Dr's and NP's all take the time to listen and we feel like we leave with good solutions and leave of mind. The nurses are the best I've seen for giving shots, not ever a fun situation for kids but few tears are shed. They deserve better ratings, but unfortunately people tend to only review when they're upset. So if you're looking for a pediatrician, don't put much stock into the complaints here. read more

My children never complain when it's time to go see Dr. Prentice or Dr. Sheperd. We have been coming here for several years and everyone from front office to the Clinical staff and check out are so kind and friendly. The providers always answer any questions or concerns and make you feel at ease. Will definitely refer friends and family here! read more

It seems I'm not the only one who has had issues with the billing of this facility. I went to schedule a well check for my son and just found out that they dropped him from their practice for non payment. I have never once been informed of this balance of $37.90. They read off times that they "documented" contact but it's funny that not person they mentioned recieved a call. I never received a bill or anything. I hope the $38 is worth losing a patient over. read more

We love this office! I love that they require all patients to be fully vaccinated and don't pander to the antivax crowd. It's so important when you have newborns and immune compromised children who depend on those around them. The doctors are great and the nursing staff is excellent. read more

I used take my little boy here and loved it! Few years later when my daughter was born I started to bring her over but it seems the front-desk staff changed. They are poorly trained for their job and most of the time had to asked how to process things. I have blue cross blue shield and anywhere I go even here with my son, they process through insurance and they send me the bill for difference if there is any! But all of the sudden with change of the staff it seems that changed too! when my daughter got sick, I took her In with an ear infection and the doctor said I had to wait it out so scheduled me to come back ,if symptoms didn't clear up. Front fest charged me sick fee which was ok! Understanding. But when I came back because her ear infection got worst and doctor gave me antibiotics front dest charged me again! I got mad and told them I have already paid for the same visit. They told me this is how they have to process. I asked them if they can send it through insurance like before and see if they cover then send me a bill they didn't except. So I paid anyways. But when I returned for her check up! They told they need to refund me because they over charged me!!!! Brain explosions! Duh I tried to tell you guys! So they process t! Then two weeks later they called me and harassed me that I owed them money! This is when I lost it! The lady who was on the phone was super rude and didn't care that I was upset. Like I said the new crew who run the front desk have no clue what they are doing and don't care about patients. When I said I am done coming there she didn't even care. I hope at least doctors there know how they treat their patients and do something about it. Very disappointed! *Update: spoke with Sharlene , she was very kind and understanding. She acknowledged about all the unnecessarily charges back and forth and recommended for me to request to pay at the end of visit. That should clear up all confusions. I am going to give it one more shot and go back since I really like nurse Anita! Hopefully things turn around and I will change the rating. But for now I will leave it at that! read more

This is the best Doctor's office I have had the pleasure to take my children to. My family has been with these doctors for 13 years, with a brief break when we lived in CT. I would not think about taking them anywhere else. I have found Dr. Shepherd to be very kind, understanding and a very caring Dr. I really appreciate the service and care my children have received over the years. I have never had an issue with medication, diagnosis, or billing. I love that they talk to my children when they come in. My children like that as well. It makes them feel important. Every time I have ever been asked for pediatric recommendation, I give Great Destinations. I always carry a card so I can give it out. read more

It pains me to leave this review. But it needs to be done. This practice came highly recommended by many parents I know. My baby is only six months old and is quite healthy and they messed up bad. I hate to think the outcome if she had serious issues. My daughter has eczema. The cure? Buy more OTC cream! That's it. Not a review of allergens, no plan for treatment when creams weren't helping, no talk of a referral to a dermatologist. When cetaphil cream wasn't helping her raw, oozing skin we were told to try very expensive formula despite her having zero signs of food allergies other than this. I decided to take her to a Phoenix Children's Derm who was confused over their inability to treat a very common skin issue. The prescription creams should have been prescribed no problem and apparently the diet they had us put her on was pointless in our circumstances. So we get another ped. We go to this appointment only to find out they MISSED GIVING HER VACCINATIONS. When the new office called GD, they informed that we did not take her to doc apnts. EXCUSE ME?! We have taken her to every doctors appointment recommended, have consented to all vaccines and followed through with ever (stupid) recommendation they made. We were also lectured at every visit about how much we fed our baby. As in we fed her too much. My child is in the lower % for weight. She grows fine and eats within the recommended amounts. I don't know why this was the focus of her apnts. There are SO many other options for doctors out there. Our new doc is absolutely fantastic. We aren't the only family who has left this office due to negligent staff. read more

I have been taking my kids to Great Destinations since my first child was born in 2008. After 5 years of loyal service, three children, and multiple visits we have come to feel a part of their family.... until today when we got a phone call saying we can't come back because we missed 3 appointments... in five years I might add. I understand that policy; however, I think it is simply ridiculous when you look at the big picture. I think missing 3 appointments in one year or three consecutive appointments or something like that makes more sense. Furthermore, I didn't even know I had missed three appointments in that length of time. It would be prudent for their office to inform you when you've missed two so you can be more aware of it. I'm really flabbergasted at this point, however, I will gladly take my business elsewhere. Goodbye! read more

Have been going here for over 7 years now. Dr. Prentice is just awesome. She's great with all 4 of my kids. And even though we don't come in all that often, she always remembers my kids names and everything about them. It's a very clean and organized office too. read more

Headed into the new offices for the first time today, they're great! A lot more room to move which is nice. My only major complaint in the almost 3 years we've been with Dr. Lombard and Great Destinations is once my mom came in with us for a check up and Dr. Lombard directed the entire conversation at her. I found that to be not only rude but frustrating. I asked the question, he's my son, please talk to me. The other staff is fantastic though, everyone is friendly and helpful. read more

I have had an extremely negative experience with a doctor who worked here, which i am unsure if still works here. Great Destinations is amazing! And its doctors are fantastic - but this certain doctor whom I had experiences with - is horrible and I'd like to express what happened. read more

We've been going to this practice for almost 4 years now and I have no complaints. We have seen every doctor at the practice (for one reason or another) & each one has been just as wonderful & thorough as the last. But we mainly see Dr. Alfretche. She is actually new to the practice, but she has been a delight this past year and again, no complaints. The office staff is phenomenal & is the #1 reason why we switched to this pediatrician office to begin with. They call you to remind you of appointments, they're all polite, courteous & helpful. Did I mention polite,? The entire staff smiles, and greets you nicely. We have revived wonderful medical care for our 4 children. We have had regular visits, sick visits and everything in between and I have always felt that the level of care was excellent. read more

We love this office and Dr Prentice. We had a Nicu baby and have always been nervous about things. She does an awesome job with making us comfortable! read more

My nephew goes here and after being terrified of the doctor, he has learned not to be afraid. He particularly loves Dr. Sarmiento, who is very good with him. read more

Awful just awful!! Run from that practice, besides the fact that every advice that was given caused problems they are very SHADY. "Dr." Shepherd was nice until we decided to stop poisoning our kids with vaccines. She explained that they can't have us for the sake of newborns who might get sick from those who choose not to vaccinate. Really? I have read he slips that they tried to talk me out of requesting. Did you know that if your child gets chicken pox vaccine, they can infect babies or ppl with weak immunity with chicken pox! Not only nobody gave us that warning from patient info printed on the slip, they also didn't tell us any of adverse effects of vaccines they were supposed to tell us that could happen! So the changes in moods, skin rashes, getting sick easily was never reported by us! Btw read those slips, there is cells from aborted male baby from long ago, isn't it sick?! Oh and last but not least, they kick you out of practice for not vaccinating not bc they worry you infect other kids but bc THEY GET PAID EXTRA FOR EACH FULLY VACCINATED CHILD. Disgusting. Read the slips and watch this video(THE IRREFUTABLE ARGUMENT AGAINST VACCINE SAFETY - with author Del Bigtree): https://youtu.be/RJh3TiCFJH4 Also look online for yourself if care for your children. That aluminum and mercury are not a good thing, they are neurotoxins and cause autism. Don't be scammed by those "dr.s", if they give an attitude ask how much and long they really studied about vaccines. Two months at best out of 7 years or more in med school. They don't know better. I have read more about vaccines than those bullies. Go to practice that is more transparent and carring. Oh almost forgot, they say to read a printouts about vaccines, but all the warnings from CDC and the VACCINE INJURY INFO IS HIDDEN BETWEEN THE PAGES AND STUFFED IN A PLASTIC SLIP! yeah vaccine injury program is there bc you can't sue a dr., pharmaceutical company or dr.office if your child gets injured by vaccines. Why? VACCINES ARE UNAVOIDABLY UNSAFE in our legal corrupt system and those who push for vaccines know it! read more

What an AMAZING pediatrians office! I have been taking my 2 1/2 year old here since she was first born and now my newborn son! Dr. Prentice is so knowledgeable and kind!! The office staff is great as well! read more

We had an appointment with the nurse practitioner , Mary Lavalley. I am so so upset with her attitude that I'm going to think again if I will bring my kids to this office . I do not disagree with her diagnosis at all, but she really needs to change her attitude. She needs to show some compassion, that is why she is in the medical field. Compassion goes a long way. As a mom, I am worried for my son. Lately, each viral infection that he has, turns into ear infection or pneumonia. He complained last night that his ear hurts and that he feels like his is underwater. So it's normal to ask twice if he might have ear infection. All she had to do is re-assure me that everything is ok. I miss my old doctors from TN. I guess coming from an university center, you get too spoiled. I hope someone in the their office will read this review . And I hope that Mary will put respect and compassion as her main goals this year. She deals not only with sick kids, but tired moms that lose sleep over their sick child. read more

I brought my first daughter here 5 years ago. She wasn't gaining weight. Then we started formula and she gained the weight she should have and the doctor told us to stop feeding her when she is hungry. We were told to space it out and deal with the crying. I left that doctor immediately. 5 years later my daughter is the perfect weight and height. read more

We absolutely LOVE Great Destinations!!! They are amazing and have helped our little guy sooo much!!! Kudos to this wonderful staff!!!!

The office is awesome. It is painted everywhere with fun cartoons to keep kids eyes busy. The Service is excellent, Dr. Sheppard is super knowledgeable and great with working with little ones. A close friend recommended this place to me and they have never let me down. read more

Great Destinations is the absolute best pediatric office in the Valley! Not only did they provide us with outstanding patient care they went above and beyond to meet our needs both physical and financial. My grandson is required to be on a special formula and they provided us with many sample cans to help us out. The staff is extremely friendly and organized . The Doctors are very knowledgeable and kind and sincerely care about their patients. I highly recommend their office to anybody who is looking for a great pediatrician! read more

I've been taking my kids here for a while and I absolutely love this office. We currently live in the Goodyear Area and I'm more than ok with taking a 30 minute drive to get to the office. My kids see doctor Shepherd and she is awesome. Very knowledgeable, caring, understanding, and very gentle with my children. She always available for advice or to answer any questions that I may have. Anita, the MA is just as awesome. She's easy going and very knowledgeable as well. They make their patients feel like they're at home and that's what I love most. When I call and leave a message for the nurses, they call back ASAP and that's another thing about this place, you don't have to wait hours for a response on questions that you have. Front desk are always cheerful and greet you with a warm smile. This office is the way to go! read more

The all the doctors and amazing staff are awesome here! Childcare at its finest!

We've been going here for three years, and have visited for well visits, sick visits, and emergencies. The doctors and staff are always friendly and helpful. I appreciate that they have both a healthy and sick waiting room. They generally run on time and are organized and efficient. I have nothing bad to say at all. read more

I miss our pediatrician who left, but I can tell you this is one of the best pediatricians. From holistic to modern medicine everything they do is for the best care possible. They get your children in. They male u feel so important. I love this Dr. read more

Dr Shephard is the best pediatrician we could have asked for! Her bedside manner is wonderful and Anita is an awesome MA. The girls at the front desk and appointment scheduling counter are always so sweet and friendly and the office is very clean with a lot of activities in the waiting rooms. read more

We were referred here by my wife's OB/GYN and we couldn't be happier. The staff is super friendly and very attentive. I don't think we've ever waited for more than 5 minutes in the waiting room and more than 5-10 in the room to see the doc. I like the fact that they have separeate "Sick" & "Well" waiting rooms! read more

We just moved to this side of town and our youngest got sick. He wasn't an established patient yet and we had to get him soon somewhere since his cough was getting worse. But he also wasn't sick enough to the point of an emergency room visit either. So I figured I would call and give it a shot. Amazing. Within one hour he was being seen & getting a breathing treatment. Talk about awesome service! Looks like we found our new family pediatrician office for our 5 kids. I can't thank this office enough. read more

Best pediatrician's office in the valley! Dr Sheperd and Anita make a great team and the front staff is so friendly! My son loves coming in!

I've gone here for over 10 years and they always help me I personally believe they are the best office in Phoenix and I love the woman over the phone they are always nice. read more

Dr. Prentice genuinely cares about your child! She is so warm as well as very knowledgeable about the whole child (health, mental health, diet, exercise, etc.). read more

Dr. Prentice knew something was wrong with my son immediately and guided us in the best way possible (he has a rare genetic disease). The staff is always friendly and attentive. We get call backs the same day with great guidance and help. Rhonda, Anita, Megan Sharlene... everyone is just truly helpful and quickly to respond back. This is more than just "another" doctor's office. They truly care about my kids and make sure that we get the help and answers that we need if they are not able to provide them. They will not only help your kids but will help support you too. read more

Healthcare is supposed to a collaboration between health care professionals and the patient. This place has a philosophy that they know best and you need to be taught. I think they might be well intentioned but they are completely misguided. To them, a child is never sick. They always have a virus and everything will be fine. In fact, they will talk down to you if you raise any concern beyond that unless they agree with you. Its a very condescending way to treat people. This practice works wonderfully until something is actually wrong! We got this treatment from the office for 3 months until we finally switched doctors. Our concerns were brushed aside. There is nothing wrong we were told. Turns out, our daughter has asthma along with severe allergies that exacerbate the symptoms. How long would they have brushed us off? Months? Years? I am glad we decided to switch pediatricians when we did. I do not recommend this place at all. read more

We've been going to Great Destinations for 6 years now. We love them! My daughter and son both adore Dr. Gettleman. We have had great experiences with the other doctors in the office too. Highly recommended! read more