This was a great experience, a little loud with the talking from the staff at first but then it settled down and it was great.

This is more like a nail salon that happens to have a room for massages. The massage was very intense and the therapist and I did not speak the same language so I was not understood when I gave feedback. I found it very painful and I ended it early just to leave. I wish I had done more research before booking and I would never come back here again. read more

The quality at Plaza M is very inconsistent. Yesterday I stopped in for a manicure before a weeklong vacation and today when I looked at my cuticles I saw they are a mess (I don't think they have ever looked worse). This is the closest salon to my apt in dumbo so I often go here but the quality is so irregular. Dumbo truly needs more options. There are lots of great options up in Brooklyn Heights so I try to go to a place over there when I'm running errands. read more

Plaza M Spa - Cuticles - Day Spas Near Me - Brooklyn, New York

I actually pop into this nail salon a few times a year simply since it's the closest nail salon to my apt in dumbo but the quality is consistently subpar. The technicians are not very thorough and I'm always disappointed. But since it's one of the few salons in dumbo if I don't have time to go to a salon in a different neighborhood, I end up going here. read more

I have visited already a couple times but will not return anymore. The salon is in a great location and looks clean but I wish the service and quality of their work was better especially for the price. The gel manicure never last long and air gets between the nail and gel after just a couple days. They offered me to come back to repair but I am tiered of doing that every-time I go Just for it to last only a couple days again. Don't waste your money if you're expecting to get a lasting pedicure or manicure. I can not recommend. read more

Plaza M Spa - Messy pedicure - Day Spas Near Me - Brooklyn, New York

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Vibe at the salon is calming but I recently got a gel manicure here and it started chipping within days. Between both hands, my manicure only lasted about a week and a half. read more

Prompt service, no more than a 5 minute wait I feel the establishment is clean and the service provided is great with very attentive technicians. I do feel that is a bit pricey, but I justify it with the fact that I can book online, I'm not waiting all day to be serviced & the quality of the products. Reason for 4 stars instead of 5 is because I had an uncomfortable experience with the lady at the front desk. On my very first visit I made a booking mistake, the lady at the front desk was very focused on policy & telling me no, which I understand however it was an honest mistake and the technician was able to accommodate me within the allotted time frame so I'm not sure what the fuss was about. I'd much rather have been educated, for example why would I want you to polish my nails & then take the polish off my toes without re-polishing them? Instead of being suspicious that I'd intentionally broken a rule, consider that I was a brand new client & made a booking error. None the less My technician stepped in & made things right, she quickly identified that I made a booking error, apologized for the confusion & assured me that it was no big deal. I've had 3 or 4 visits since & they have all been great so it seems to have been a misunderstanding but it still kind of rubs me the wrong way. If you're a first time customer consider calling to clarify if you have any questions when booking online just to be on the safe side. read more

A very nice nail salon! A friend invited me to a mani / pedi. We both got gel mani and painted pedi. I have ingrown toenails and not many salons take the time to fix them, but this place really did an amazing job. My mani was great too, they were very detailed... and after 3 weeks, I can attest that they are still in perfect condition. I've been to places where they chip or peel off after 2 days, when I only work an office job. It is on the pricier side, so while I still enjoyed it, idk if it's the most bang for your buck. read more

I've been here a handful of times (being that it's one of the only known nail salons in DUMBO). Everyone is friendly and service is quick, but not always high quality (just see attached photo). Really wish I could give a higher rating but there's always chips/unfinished parts on my nails when I walk out of the salon. read more

Plaza M Spa - Day Spas Near Me - Brooklyn, New York

The service at M Spa is unmatched. Love the attention to detail & care each technician that I've seen has applied to the experience. Worth my 1.5 mile walk! Highly recommend. read more

I was hoping to get my nail done, but the service was really AWFUL. The nail technician, who did my nails, did NOT know what she was doing. When the nail started to look so bad, I told the technician to redo the job. Guess what she said? She told me that I am the one who messed up the nail and gave me a BAD attitude. So I asked her politely to redo the nails. It was not a big deal. But she kept giving me a bad attitude. Since I was so mad (because of her attitude), I was about to get out of the store. I tried to stay calm and waited her to finish the nails. When I needed to dry my nails frm the dry machine, i didnt know how long should I do it. Because the nail person never came back to me and never explained. So I just sat down and waited until I felt like my nails were dried. So guess what happened? Please see the picture. It was def the worst nail job I have ever got. The nail was about $20 and the tax was about $5. You are paying about 25% of VAT. You are paying total of $25 for shitty nails. read more

Plaza M Spa - Day Spas Near Me - Brooklyn, New York

Came in for the first time looking for a luxurious mani to prep for the date I suspected would be my engagement. Cheyenne did the most perfect gel manicure I've ever had and was so sweet. She was so meticulous and gentle, even took the time to do an extra top coat layer to lock it in for longer. Photo is from the day it was done, now writing this two weeks out -- not a single chip, not a single lifted edge. Only issue is the tips kinda discolour but I think this is an issue with the polish formula. Seriously, ask for Cheyenne!!! The spa itself is very pretty, clean, serene, quiet. They were fully booked but it wasn't crowded. I wish they'd offered a water/tea/coffee to round out the experience, especially as it is a rather pricey gel mani ($55 plus tip). A worthwhile splurge for a special occasion! Looking forward to trying their standard mani and pedi! read more

Plaza M Spa - Gel mani with Cheyenne - Day Spas Near Me - Brooklyn, New York

Great selection of gel colors. Relaxing manicure and pedicure. Love the plexiglass separators at the manicure stations. Just a bit overpriced for nothing extraordinary. read more

Plaza M Spa - Gel color selection is amazing! - Day Spas Near Me - Brooklyn, New York

Solid spot for a gel manicure at a good price. Not the place to come for nail art, but good for a relaxing mani/pedi experience.

Beautiful place really nice and spacious. Staff is very friendly. And Lulu who gave me my mani pedi is so nice! We had a nice long chat she is very friendly and it was wonderful talking to her. Definitely going to come back read more

This might have been the best pedicure I've ever had, ever... I want to get other services so I can experience the same lux feel that I had during my pedi... FOR NOW I'll make sure to lock in a pedi at Plaza M Spa as a monthly NEED ;) read more

The massage was really good. However the receptionist at the spa was very unprofessional. When I first walked into the spa she was not there and the massage therapist was the one who attended to me. After my massage she was unable to give me an itemized receipt and promised that by the end of the day the manager would email the receipt to me. Even after several phone calls she was unable to send me a receipt. I will not be attending the spa because it is ridiculous that a "luxury" establishment cannot produce a receipt in 2022. read more

I don't get mani/pedis often, but was in desperate need of a pedi with callous removal after a long summer of mistreating my sandaled feet. I booked a pedicure with the "callous removal" add on for a pre-tip total of $61. After taking a look at my sad cracked heels, my manicurist let me know what was possible for her to achieve. I really really appreciate that she was honest and gave me realistic expectations, and prioritized my safety. Also, she looked at the polish color I chose and let me know that it was a very sheer color and confirmed that that's what I wanted. I appreciate that she was thoughtful and thorough and wasn't just going through the motions. I loved the professionalism of the staff and the relaxing atmosphere. Many of the other patrons, who seemed like regulars, brought their laptops and worked through their pedicures, so if that's what you're trying to do, seems like it's socially acceptable to do so here! Plaza M is on the luxe side, which is reflected in its pricing and spacious layout, and is not your run of the mill nail salon, so come if you're looking to be pampered. I know I'll be back the next time I'm looking for a relaxing mani/pedi! FYI, they prefer you make an appointment as opposed to just walking in. read more

Excellent location and facility. Lulu is the absolute best technician. Cannot recommend her enough!

Plaza M spa is my favorite place in DUMBO for manicures, pedicures, and chair massages. The inside is very clean, cute, and relaxing. The pedicure chairs are so comfortable and service is always great. They also offer many kinds of Polish, including non-toxic and dazzle dry. Highly recommend! read more

Ok....I just had the 5th mediocre manicure from Plaza M Spa Dumbo. No one, so far, seems to know how to give a good manicure at this place. They barely cut your cuticles and the polish job is truly awful. They charge way too much for such poor quality. Plus, the lightly is so poor in this place, you really can't see how bad the manicure is until you get home. I will give it one more try with one of their manicurists I heard was really good - sorry, I can't share her name since the pickings are so slim. Please, if you are the owner reading this review, train your manicurist properly - don't just fill the seats! read more

This place used to be really good, but it has diminished in quality significantly in the last few months. First, the receptionist called me 3 times to change my appointment time. Then the manicurist was clearly in a hurry, completely distracted, and overall gave a terrible service. Worst paint job too. I won't be coming back here. read more

My girlfriend and I walked in for some massages and they were very accommodating. The room was super clean and the beds were very comfortable. The music and ambiance were all very relaxing. We each got the 60 min full body and were very impressed with their thorough technique. We can't wait to go back again. read more

Great staff. Nice environment. They were able to accommodate me for a manicure on the spot just before closing. I will be back again.

I went in for a massage after a stressful few weeks. Before we began, I was not given any consultation or time to speak to the masseuse about what I was looking for, just that I was getting deep tissue as he rushed me along. The room was bright, cold, and the masseuse went way too fast throughout and used aggressive Thai techniques with no oil on his hands. The pressure was ok, but the way he pinched and slapped my body made me almost more stressed than when I arrived. This was not helped by the fact that the room is so close to the manicure stations that with no music and thin doors, all I could hear were the other customers laughing and gossiping loudly. I live and work close by, and was looking forward to my first time here, but I will not ever be coming back. read more

Had a great and (relatively!) painless wax here today after a disappointing experience at European Wax Center on Montague. Def worth the premium, plus super nice front desk staff. read more