Jonathan is so awesome! He is knowledgable and explains everything in a way I can understand. I love that he is available over the phone. He has an app where he can connect to your computer from his home computer - you allow access at the beginning of the phone call and discontinue at the end. He can 'drive' your computer that way or talk you through everything while you drive. As a mom of 5 kids, this is so convenient for me. Anytime we have a computer problem, we call Jonathan right away. It takes us 10 times as long to figure it out the problem ourselves (at least) + is about 100 times more frustrating. Jonathan is THE BEST! read more