This is a belated review. Tony came out after a pipe burst on Christmas and I had about 10,000…read moregallons of water flood into my house. He came out on Christmas day when I could not find another company that soon. He got his equipment in promptly and dried up the water. I ended up paying out of pocket, and the price was reasonable. I would highly recommend him and his crew.

A1 is the best customer service I have had from any company in years! It is never fun to have a…read moreleak in your home, have to stop your plans and deal with something so serious. Tony and his team responded and had someone at my home within 1.5 hours of my calling. Assessed the situation and had fans and mitigation equipment set up within 2 hours of the initial phone call. They were professional, kind and helped walk me through every step. They dealt with the insurance company directly and included me in all communication. This team helped ease my mind and as a single woman, I felt safe, informed and included in the step by step process to get my house safe again. On a side note Tony is funny and I enjoyed getting to know him and his staff.

Over the decades we've been homeowners, we've experienced our fair share of water issues/flooding…read moreand have used several restoration companies in the Denver Metro area. This was the first time we used True North and I will say that they were hands-down the best specifically for the actual restoration work. The quality of work they did was excellent. They covered everything with plastic and did exactly as I asked them to with regards to *removing* everything that had mold on it (removing rather than cover with Kilz). They place was left clean and fresh when they were done. However, their communication and follow-up is subpar and highly disappointing. I had to follow up 2 times to get the results for the mold test conducted after the clean up. I also had to follow up for them to pick up their air scrubber a week after the job was done. They do great restoration work, but you have to be active and stay on them with follow-ups until all their equipment is picked up from your house and you have the test results you ordered.

Service was acceptable for carpet cleaning. I was told they also provide a degreaser product they…read morecan use to help remove stains. I asked if he thought the deep and old stains might come out with this additional service. He said yes. After allowing the carpet to dry for 2 days with no traffic (we left town) I returned and the stains were still there. I called and stated that the upcharge for the degreaser didn't have the effect I anticipated and I was asking for a reduction in the "degreaser" service. I was told there was no gaurantee it would help. That is NOT what the tech told me. I asked and he said "yea, that will definitely help bring them out as they are greased based stains". They did a nice job with the regular carpet clean but be wary of upcharges.

I reached out for a vapor barrier quote and they got back same day and got it done before our…read moredeadline for moving. They were clean and courteous. They tracked a little dirt but cleaned up well. I would definitely recommend if your in need of something like this. saved us THOUSANDS compared to another guy who quoted us.

A very bad way to do business - no way to get a return call and their printed report has an…read moreoutdated address listed. Brothers Restoration did mold mitigation in a crawlspace of a home we were buying. After the sellers got the work done and shared the Brothers report with us, we telephoned them for at least four different days and left messages that we had a couple questions about their report. WE NEVER got an return phone call. We even drove to the location listed on their report, 10621 Irma Dr. Unit G in Northglenn, to see if we could talk with someone. We were told their business had left that location several years ago.

I have had private cleaners for years. I knew I needed a change but didn't know how bad until…read moreSpotless Cleaning came. They were detail oriented and didn't miss a thing. My house is so fresh and clean. I'm excited to start bi-weekly cleanings with them. Professional, on time and they actually showed up which is a huge challenge these days!

I was giving a quote via text to clean a rental property after it had been painted, new carpet…read moreinstalled in the bedrooms, kitchen cabinets freshly painted, and oven and fridge not needing cleaning. Had they gone a little over the original quote I would have been fine, but it was three times the original quote. Deceptive communication. Do not recommend!

What I enjoyed about Fire Loss Response is their level of professionalism. They are extremely…read moredetailed, knowledgeable and go the extra mile to help their customer. I would definitely recommend them to friends and relatives for any reconstruction and restoration works and content cleaning services in the Colorado area

Since the beginning of the year they were left to repair my house and until today they didn't even…read moremanage to demolish the whole house they just lie I gave a check for 90,614 dollars and now they don't even answer me to give me the rest of the money they haven't even sent me the receipts where they check the money they spent and they don't even answer me anymore the truth is a company that only lies and steals from people more than anything they take advantage of Latin people who don't know how to defend themselves they only stole my money and now they don't even answer my emails

We contracted with HRS Restoration Services when my mother's basement flooded. it was in March…read moreduring all the heavy rains and it was difficult to get an available company. HRS sent a crew led by Daniel Enger and theyarrived that same evening and moved all her furniture upstairs, sucked up all water and installed fans, dehumidifiers and sprayed for mold. the care they took to get the job done without damaging her furniture was amazing. They were polite, hard working and efficient. Dan kept in freque communication with me over the next several days and physically checked on the progress of the basement. I highly recommend this company and if you are lucky you will have Dan's team, they are the best!

Came to my home never gave a written or verbal estimate. Waste of time ...wasted my time!read more

I had a very disappointing experience with Restoration 1. From the beginning, there were serious…read morecommunication problems, no accountability, and little to no follow-up on my project. My kitchen suffered water damage which lead to asbestos, and my family was without a functioning kitchen for three months. After repeatedly trying to get updates, I had to contact my insurance company for help and was ultimately assigned a new contractor to complete the work. During the project, Restoration 1's crew damaged the water line to my refrigerator, and despite reporting it, it was never repaired. I also objected to Restoration 1 receiving additional payment because of the poor quality of work and lack of service. To my knowledge, the insurance check was cashed without my endorsement, I discovered the check had been desposted without my signature which was required. Overall, this experience caused unnecessary stress for me and my family. I rarely leave negative reviews, but I feel others should know the lack of communication service, and poor customer service, and unresolved issues we experienced. Kathy K

I had a deeply disappointing experience with this company. The project manager changed multiple…read moretimes (3-4 times), causing major communication issues and delays. They just picked up the contaiminated cabinets they left outside today - OVER 3.5 months later. Critical instructions from mold inspectors to remove baseboards were ignored, and they sprayed them instead without informing me, despite my severe mold toxicity, autoimmune issues, and chemical intolerance. Spraying baseboards is ineffective as it only addresses surface mold, leaving spores and roots behind. Proper removal was essential, but they chose to cut corners and did not communicate the change of scope to me. They failed three mold clearance tests, left holes in containment areas, and even claimed the job was complete with visible mold remaining. On top of that, they invoiced me for incomplete work / things that they never did like removal of the dishwasher (I did that). The chemicals they used have now contaminated my home, making it unlivable for me. I am a unique case with MCAS and chemical intolerances. I can't stay in the house without severe allergic reactions - the potent smell has made its way up 2 floors - its all in our clothes, furniture, carpets. There is now so much work to try to save this house and make it liveable. I'm working with another company to fix their mistakes, but the chances of fully resolving the issue are slim according to a remediation consultation that is experts in remediations for highly sensitive people. This experience has been devastating. I strongly caution anyone especially those with mold toxicity or chemical sensitivities to find a different company that will take your unique case into consideration by either following instructions, doing proper research, or following the mold inspectors recommendations (and communicating properly with the client). I would give 1 star but I am adding another because I do appreciate after they made this huge issue, they brought in a hydroxyl machine at no cost. Unfortunately, it did not solve the issue and I am still out of my house 3.5 months later.

I hired them for my residential cleaning. I first reached out about 2 weeks ago to get a feel on…read moreprice, their price was one of the best. When I was ready for the service, we finalized on some details, agreed on the add on service and a price, and they were able to come out 2-3 business days later which is not bad at all. I was not able to meet them at the house so I arranged a lockbox, that worked out perfect. All communication were done via yelp and phone, they take online payment to make our lives easy. Will I use them again? Yes!