Staff was great, but the people that go there do not wipe down the machines they use them workout machines and they sit there for hours. Texting on their phone would not recommend this gym. It's kind of grimy and dirty too. read more

I have been a Black Card member at Planet Fitness for a little over a year and was just charged my annual fee. Since I recently changed my membership to coverage through my insurance, I politely requested, as a courtesy, that the annual fee be refunded. When I attempted to resolve this matter, I asked to speak with the regional manager, Alfredo. Initially, I was repeatedly told by front desk staff that he was "in a meeting." When I was finally able to speak with him, he told me he could not help me. He refused to provide his business card, his last name, or his email address. When I asked for contact information for the general manager, he also refused to provide that information. As I attempted to escalate the issue, he laughingly added that if I filed a complaint, it would come back to him and it would still be at his discretion how to proceed. I was also told my membership could be canceled. Additionally, when I looked at the displayed business license and related information, I was told that if I took photos or wrote information down, I would be escorted out of the facility. I found this interaction extremely unprofessional and concerning. I was simply requesting a courtesy refund of a recently charged annual fee after transitioning to insurance coverage, and instead was met with resistance, lack of transparency, and what felt like intimidation. read more

Front desk constantly on their phones, not attentive to paper towels or bathroom cleaning, some equipment broken, members taking up equipment time using phones, and not wearing appropriate gym attire...crocs, open toe sandals, pants. Suggestion: staff needs to circulate and be more aware of what's going on, read more

Men's bathrooms are rarely cleaned, specifically toilets and urinals. Front desk staff is constantly changing. Some front desk staff are often on their phones and don't even acknowledge members walking in or out, some are friendly. Gym areas are clean and machines get repaired quickly when broken. read more

It is a nice Planet Fitness. Lots of room and have all the equipment I want. Also, they are 24/5. Which is great. Also, the couch area is fantastic. Plus, there are tons of parking available. read more

I have been a member at this location since 2020. I used to love this gym. The staff is friendly and courteous however management has really dropped the ball. Machines get broken and are not fixed for WEEKS! This gym can get crowded and that's fine but these broken machines really makes me think about going down the street and joining another gym read more

The gym and bathrooms are clean and all the machines work. Only issue is there is no Sauna.

I'm back to give Planet Fitness in Wayne my opinion. Did you notice I rated it five stars? That's because the location has gone through a hulk-like transformation. I think there is a new owner or manager. The location has done a complete 180. Wayne PF is clean. Really clean. Props go to two employees that stand out. There's a black guy that looks like Denzel Washington as Malcom X and a long haired rocker dude. Both are extremely good workers. The rocker is always cleaning etc and Denzel is the best front counter guy. Now here's the bad part and it has nothing to do with the local management or staff. The free summer for teens program is a nightmare. Wayne PF is now so overcrowded that last night I walked in and made a U-turn right outta there. I pay for two memberships and can't even get on a piece of equipment. Not to mention no gym etiquette, rough housing, hogging the machines. Dumbest idea ever. Thanks for nothing corporate! I also have a membership to LA Fitness in Wayne. That's where I'll be until this madness is over. See you in September!! read more

Planet Fitness - Gyms Near Me - Wayne, New Jersey

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My husband and I go to this gym at least 4 times a week. It is very clean and the staff is friendly and helpful. It's the best!!!

Updating due to the experience I just had. One of the reasons that I bought the most expensive package here was to have access to tanning I'm an adult woman I am 47 years old. Apparently they don't allow you to tan more than once every 24 hours which is fine however I was only here an hour earlier than yesterday and was told by two people that I would have to come back an hour later because there's no way to override it. This gym is supposed to be convenient not more of a hassle I am absolutely disgusted and I'm going to be canceling my membership you do not tell on adults what to do with their own bodies. Some of us work and don't have time to come back and forth to tan. read more

Good amount of machines that are in good condition. New massage chairs are nice. Tanning beds are convenient. Limited dumbbells though. Not having a bench press or squat rack in a gym is strange considering they're some of the most basic pieces of equipment. The hours are great for people that are up at night. Be cautious of the psychopathic lady that's usually there around 2am. She's extremely angry read more

Free summer workouts for teens is great, for TEENS, but what about the full time PAYING customers? Your loyal, paying customer base is struggling to get on equipment due to the additional members. I think if you're going to offer a free summer membership it should apply to all who enter. I'm going to request a freeze on my membership until September. I resent paying full price while others stroll in for free. On a more positive note, the staff is attentive and polite, the facility is clean and well run, the equipment is continually inspected and if repairs are needed it's done in record time. read more

This place is exceptionally clean. There are also more than enough cardio machines, and most of the time I don't have to wait too long to get on a strength machine. At $10/month, I feel that this gym is a bargain. The ONLY complaint I have is that people dominate the machines in the '30 minute circuit' area in the same way as in the general strength machine area. (In the circuit training area people are supposed to do a set, then leave that machine, freeing it up for the next person). Circuit strength training is my preferred way of working out, as it is time efficient, and allows me to get some cardio in at the same time. I really feel that the staff should be responsible to enforce this. read more

I've been coming to this Planet Fitness consistently (3-6 days per week) since January 2023, and I love this location! It's convenient to me, near Trader Joe's and Whole Foods, and there's always decent parking. The facility is clean, and I every day I'm here, they clean it multiple times during the shift. Things rarely run out (think paper towels, cleaning supplies), but if they do, the staff is on it. The staff is very kind and knowledgeable about the machines, and help patrons when requested. This is my home gym and my happy place :) read more

Planet Fitness - Smith Machine & me - Gyms Near Me - Wayne, New Jersey

Lucas from Planet Fitness in Wayne, Nj was so helpful! Planet Fitness is extremely clean and everyone was so nice!

This is not only one of the best Planet Fitness gyms I have seen but it's one of the best Overall gyms I have seen. It has a large collection of workout machines for every part of your body in numerous renditions. It also has enough treadmills and ellipticals to almost guarantee never to have to wait for a machine. For a measly extra fee you can get a Black Spa membership which entitles you to a guest pass every-day and use of tanning booths, hydromassage tables, massage chairs and Beauty Angels machines that tones your body and enhances your skin. The staff is also super friendly, courteous and helpful. I would have given it a 5 out of 5 but it doesn't do the workouts for me! :-) read more

Planet Fitness - The screen from one of the hydromassage machines. - Gyms Near Me - Wayne, New Jersey

They have nice equipment, but no martial arts classes (I understood they did). I like taekwondo, so I enrolled at All-Star Taekwon-do. It's small and very friendly. read more

My go-to gym! Clean, you can always get on your machine, and everybody is super friendly. John is a great trainer and really sweet! 10/10 would recommend. read more

First and foremost - ignore the one-star reviews. They're bogus. Check it for yourself: one of the reviewers has only posted one-star reviews on 5 different businesses. More importantly - I joined a few months ago after previewing a bunch of the gyms in the area, including the Planet Fitness in Pompton Lakes and the newer Crunch facility in Wayne. The layout of this Planet Fitness is spacious and sensible. Even when it's crowded, I still feel like I have room to breathe and exercise. (Speaking of breathing - circulation in the gym is great, it hasn't felt humid at all during even the roughest days of summer, and it's consistently cool) The people at the front desk are polite, and I have to give them credit: nearly every time I go, whether it's early morning, midday, or in the afternoon, at least one person is cleaning the equipment and space, and that's a refreshing change from my experience with other chain gyms. Positives: - good layout - clean space - equipment kept in good condition - multiples of "popular" busy equipment (leg press, leg extension, hamstring curl, smith machines) - gym that seems to embrace the "no judgment" approach it advertises Cons: - limited free weights; barbells up to 60lbs, and dumbbells - some members push the limits of the "no lunkhead" policies... I've seen a few wearing minimal tank tops, jeans, etc. - occasional members using cell phones for conversations or streaming music without headphones Overall: If you're looking for a basic gym and not concerned with doing compound free weight movements (squats, deadlifts; heavy lifting with barbells), I completely recommend this gym. I hope it continues to rate this highly with me, and I'll update this review if anything changes. read more

What a horrible way to do business. I wasn't canceling, just needed to pause membership because I have no income during the Coronavirus time, can't leave the house, club shutting down yet I need to bring in a doctors note in order to be able to pause. And you took the money out of my account. Horrible policy, horrible way to do business. So a manager from your club called the day after this review to discuss, however, you called my husbands cell phone, not mine, he just assumed it was a solicitation, yet a called you back 3 times, and no response. Lack of professionalism was one reason we left Planet Fitness years ago, but I rejoined. Get your act together read more

This is hands down the BEST gym I have had the pleasure of being a member of. I have been a member at Gold's Gym Totowa, La Fitness Wayne, Crunch Wayne and Retro Fitness Wayne and PF is worlds apart in customer service, friendly staff especially Dan, a spotless facility, and overall great environment. Love it! When you add the affordable membership fee no one in their right mind should join another gym in the area. I am not sure what the individual who posted such a negative review about the staff and members is all about, but clearly is the same theme for each post of hers. Don't be swayed by that negative non-sense. If you want a super friendly environment that is spotless and super affordable than join Planet Fitness in Wayne. read more

The amazing staff at this location and how they keep this gym so clean!! I have friends who want to come to my gym more than their own! Keep up the amazing work!!! Thank you so much Mex, Chris, Lynne, Jania, Jose, Pedro, Francine, Nelson, Jon, En'Janae and Nick!!! read more

Big shout out to the team at planet fitness Wayne! This facility is kept impeccably clean and the staff are professionals who are courteous and always willing to help! Equipment, weight machines, bicycles, Etc. Are all in perfect running order and tuned to perfection. During a heavy flu season they pay particular attention to keeping your facility well sanitized, as well as supplying sanitizing spray's and towels to safeguard the cleanliness of their equipment. The atmosphere is on point, and the bathrooms are impeccably clean and stocked. Each visit ... your met with a smile than a hearty hello at the end of your work out a pleasant... "have a great day" is always customary! Danny... The General Manager is both personable and professional. Every question is answered and his courteous and honest demeanor shows in his actions and willingness to help! I have even seen this gentleman lifting machine's to assist with coworkers to keep the area under them flawlessly clean. Bravo to the TEAM AND MANAGEMENT AT WAYNE PLANET FITNESS! Thanks again, Charlie read more

Haven't been in the gym in a few years. These folks are helpful and knowledgeable. Friendly staff got me a tour and the trainer helped set up a workout program. New equipment and spotless facilities make this place too notch. The bad reviews are from people who work at another gym or have friends who do. See for yourself and don't listen to these lunkheads. read more

I have to agree, this is the BEST Planet Fitness I've been to yet. The layout is incredibly spacious, and it doesn't hurt that the place is brand new. What makes this place different from the rest: - Large, air conditioned tanning beds - The latest Hydromassage (shaped like a chase, more powerful) - Plenty of machines and barbells - Full size lockers (I can actually fit my real gym bag inside) - Professional Employees Ironically, I almost wrote this gym off the first time I visited. They were closed at 1am on a 24 hour night, and I was furious. I complained the very next day to the manager Allison. She apologized and took care of me the next time I came in. If it weren't for her, I may have never come back to this awesome facility. I can only hope this place continues to provide excellent customer service. Other Planet Fitnesses in the area can learn a thing or two from them read more

First time at this location. It's still pretty newly open. Very clean & staff constantly moving around & cleaning up. Men's Locker room really small thought might be a little bigger since gym is huge. The have this type of toner machine where you stand up in. Never tried before. Lights are VERY BRIGHT.... they do and I recommend you have eye wear. I was confused on how to use. Staff member tried to explain but he was by himself. Thought he would of gotten another staff member to assist,since there were several there. I couldn't get to work and played music which was way too loud in booth / toner. I walked out of session. Make sure your phones / iPads are charged. There was no charging cables on equipment that I saw,as well as staff said there's none as well. read more

This gym seriously needs to have it's franchisee license reviewed by corporate. They claim to be a 24 hour gym, but have very inconsistent hours. Days that should be 24 hour, they are sometimes closed in the middle of the night. I don't want to hear about "labor shortage". Pay people more money, and they will work the 3rd shift. read more

I am so disgusted with this location. It says a lot about how you treat your customers and planet fitness fails horribly. We are living thru a global pandemic and they will not allow me to cancel my membership! I called and spoke with a girl who said I needed to come in in order to cancel . So I did just that and the 2 people at the front desk tell me I need to pay $45 first because I put a stop payment on the last ridiculous charge. I NEVER received an email they were reopening. I have lost TWO grandparents since October and you want $45 or to see my bank statement before I can leave your gym? Planet fitness is the worst, the employees are rude, uncaring, and I will never go back here. And I will write about them on every social platform to warn others! Stay far away!! read more

The staff is very friendly especially Jania . I feel very comfortable going for my workouts daily knowing that the place is so nice and clean which is very importantly me! read more

This place sucks. It's filled with a bunch of idiots who have never touched a piece of workout equipment in their life. No one knows what their doing, most of the people there smell like shit and the entire stretching area smells like sweat and curry most of the time. They say this place is a "judgement free zone" but that's bullshit. You guys stated Planet never had classes- only 1 on 1 session until yesterday i entered the 30 minute room because it has one machine that is not out on the main floor and the stupid pudgy trainer was teaching a class filled with dumb women who can't do anything for themselves. the trainer says to me I'm sorry u can't be here. I said oh i thought you guys didn't have classes here. The entire class panicked and i never felt more judged. I pay the same amount as those idiots so i can be on any equipment i want. The trainer there sucks, get someone who actually works out and doesn't walk around like her shit doesn't stink. read more

They have really bad service manager and one girl working in the front desk don t go that locationpls they so rude his name is Jamie she's name is Jamie read more

This is my first gym membership for Planet Fitness; I'm happy that I chose this one specifically. It's in a good location and the staff is very friendly. One employee in particular Mo is really enjoyable. He made me feel extremely welcome. He assisted me when I had locker troubles. Even though his shift was late at night he was very alert. I would highly recommend signing up for this gym!!! read more

Unpleasant experience!!! My friends and I were really excited about joining a gym, so we decided to go to planet fitness in Wayne. Last week, we went there for the very first time and was impressed with there overall gym selection. The at atmosphere and staff was great,However, I was disturbed by the unprofessionalism of Alison( I'm assuming she is the supervisor). This person should not be in a position of leadership!!! I personally witnessed her talking down to her staff. And,also not customer friendly. Because of this,by experience there was a nightmare. Won't be joining that gym. read more

I was being charged for almost two years for two accounts. I cancelled the one in Wayne in 2020 and then decided to join the one in Pompton after a couple months. I was being charged double and I called the one in Pompton and they didn't see any double charges. I went in today to Pompton and spoke to them to show them proof about being charged twice. I recently got charged double for the annual fee as well. The people there were so nice, they gave me the manager's name in Wayne "Christian". I went to Wayne and spoke to him in person. Told him about the situation, he claimed I never made the cancellation. Said "You don't have proof". Why on earth would I have two accounts. Maybe I don't have proof because it never went through when I signed to confirm to cancel it. Horrible experience got no refund or compensation for it. If i could give zero stars for this place I would. He also said at the end "now that you're not a member I can't give you access to the gym for free, there's nothing we can do to compensate" after making me sign to cancel my membership. Horrible manager, horrible place!!! Zero stars! read more

Within the past months, staff has been rude and management has left. Lydia and Curtis are both rude...Lydia follows people around and yells at them in the gym for leaving a towel on floor. She is rude and obnoxious! Found out the Manager has left to go to another location, 2 personal trainers left to go to another location and numerous nice staff has left to go to other locations. Instead of yelling at people for towels that may be on floor, they need to clear up the mess of free weights laying all over the place. People leave the Smith Machines racked and don't unrack them. The place was excellent before this nightmare, they need to really shape up and get new management and staff that is COURTEOUS. read more

The staff is friendly and greets me by name & I can't thank them enough for what they are doing to strive for staying clean! Thanks guys for doing an awesome job, this is the only place I have gone since the pandemic started and I do feel safe! read more

This place is amazing!!! It feels like a family and everyone is so welcoming! I have recommended all my friends to join! I am not a fan of gyms as most judge others! The personal trainer is amazing and she is a great example as to how to reach your goal! I have nothing but amazing things to say! This place is insanely clean and whenever you need anything the staff is always there to help! read more

Awesome Gym!! Dan was awesome on explaining everything to me about memberships. Love that I get so much for a low cost. Went to several gyms and did my research before joining. So glad I did. Facility is immaculate!! That is a huge plus!! Tons of equipment to use and more!!! I highly recommend this gym!! read more

I just joined Saturday. I go Tuesday. They would not let me work out. They were closing due to state of emergency. State of emergency? There is no state of emergency. It's not supposed to snow for another 5 hours. Money grab. Looks like they will close for any reason they can to send employees home and save on wages. I have to wonder how else they will look to save money. Glad I didn't cancel my Retro membership yet. read more

Ok, let me say I LOVE the Planet Fitness at the Wayne location. I go around 4-5 times a week. The staff is friendly, always greeting you when entering and saying goodbye when you leave. Its clean and am happy every time I am there. NOW, here comes my first and only complaint. While at the gym today, I noticed all of the sanitizers on the walls gone! When I asked about this situation, I was told they will no longer be available. I can't believe that the corporate office could make a decision like this especially at a time when coronavirus is starting to come our way. After speaking with other members, we all feel the same way. Part of having a clean gym facility in a members mind are the little things, like having hand sanitizers. I hope something can be done. read more