I did a delivery order. They had a pizza deal if I used my points. It was buy ANY LARGE pizza at the regular price, Get a second of EQUAL or lesser value FREE. The driver arrived with only ONE. I asked where's the other and explained the purchase, he called the manager, the manager corrected the situation and I got my 2nd pizza in less than 10 minutes. Thank you to the driver, the manager and Pizza Hut Waipahu!! You guys ARE AWESOME read more

Yummy Yummy in my tummy todays sit in your car for lunch I be at the Hut Lol Pizza Hut Supreme all the way they are not Coke Product Establishment so I go to Road Runner Mini Market lol exceptional Customer Service Thank you Jessy for you being a great to your job Marie read more

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Derek from the call center gave excellent customer service. I had to write a review because he made ordering so simple, was knowledgeable about food and just overall very positive. Thanks again Derek. My order I picked up was excellent. read more

Ate dinner next door, and then noticed their $9.99 special for a 16" pizza. Went in & purchased for next day's lunch. 15min wait. Ended up eating 2 slices that night (2nd dinner)... it was too good. Will definitely return soon for this deal. Family favorite. read more

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I hate it when businesses have just bad reviews, and man.. our pizza was great last night! We got one pan super supreme, 1 hand tossed Hawaiian luau, bacon cheddar bread, and 8 piece hot buffalo boneless wings! They greeted us immediately upon entering, food was packaged and ultra hot even after our 10 min drive home. The toppings were fresh and even, dough was delicious and not yeasty or lacking in sauce or cheese. The chicken was moist and had right amount of sauce - nice and vinegary and not salty. The bacon cheddar bread was so moist and bacon was evenly distributed! It was even busy so they are doing a great job managing their time and quality! It's refreshing to write something nice about a fast food place instead of reading complaints. Sometimes I just want a good pizza and things are expensive now, $40-50 is kinda big deal when it comes to food these days. read more

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When I say this is my go to spot for pizza this is it!! Always hot and fresh and so delicious. The chicken wings is lovely, would love it if they offered an all flats option though lol. Their app is so convenient and I love how they keep you updated on your order. From start to finish I gotta say they are quick! read more

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Placed an order for pickup last night and ordered a separate item on the side at the store. First off, the manager is doing his best but clearly the other experienced team members don't understand how to step up and help manage the output of orders. 6 team members (including the 1 mgr) were there, 1 newbie being cross trained on register/organizing orders, 1 prepping wings, 1 baking pizzas, 1 helping box orders & helping the newbie, 1 on dishes/cleanup and the 1 mgr taking over the register taking in orders. The issue was there's multiple big orders filling up the warmers while the lobby is filling with both customers already waiting and more customers walking in. The food was good minus the breaded wings- those are closer to chicken nuggets but even McDonald's doesn't layer their chicken nuggets with that much breading. read more

The manager tonight called my phone with an attitude and continues to talk over me while I'm trying to explain something to him and starts raising his voice on the phone with a customer Terrible customer service won't order from here anymore will be calling higher ups so they can train you on how to talk to customers I've been in the hospitality business 10 years never would I sound like that dumb manager there if I could I would rate negative stars get your act together do your job read more

Very nice, friendly and courteous. . Excellent service!! GOOD JOB, Pizza Hut

I really like the pizzas here because of the flavor and I like their toppings. My all time favorite is pepperoni. Usually my family and I order their super supreme because it has a little bit of everything like veggies and meat on a pan crust. The service is great because when I order carry out, the estimated time is always accurate and prompt. They really do an awesome job there. I can see why they have been in business for a long time. I really enjoy their mini cinnamon buns for dessert and cheese sticks also. read more

Ok so EDWARD!!! The guy who answers the phone at waipahu Pizza Hut just hung up the phone on me after me calling asking where's my pizza because it's been an hr & still NO pizza!!! I will be getting ahold of the manager & putting in a complaint !!!! Very unprofessional!!! If you can't handle working at Pizza Hut go apply at another job!!! Do not be rude & hang up on your customers !!! read more

Pizza Hut - Will never order from here again - Pizza Near Me - Waipahu, Hawaii

Still your basic Pizza Hut. I like the contactless curbside loafing they have. The pizza could be better. Probably second to Papa John's and Domino's. I like their pan but prefer the thin crust. You can find better. Seriously. read more

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They also have good pizza there, but I always go for the vegetarian version. The service is also good, despite the waiting.

I've been craving pepperoni pizza for the past couple of days and happened to see Pizza Hut open at 10am near Hang's French Coffee and Smoothie. I went in and ordered a Big New Yorker with pepperoni. They were having a special! It was ready within 15 minutes. I was hungry and deserved a cheat day since I ran with my dog this morning. Great service, tasty pizza with a crispy crust! read more

Pizza Hut - Half eaten Big New Yorker with pepperoni. Was hungry!!!! Yum!!! - Pizza Near Me - Waipahu, Hawaii

Ordered two pizzas, breadsticks and boneless wings. Everything was very undercooked. Left multiple messages and not one response. Do not order from here. read more

I recently found that there's a Pizza Hut down the road from my work. I normally don't order pizza from Pizza Hut but it was a convenient place to go if you're craving pizza. It's located in Waipahu Town Center which is kitty corner from Don Quixote. I've ordered here twice for pizza. I usually just listen to the specials while on the phone. They give you the specials before connecting you to a representative. The specials are the best deals and you really should stick to ordering the specials because it's much cheaper than buying it full price. On my second occasion here we got the big New Yorker for $9.99 and I did half pepperoni and half cheese. That was a deal. The pizza slices on that pizza were huge. I also got a large three topping for $12.99, not as huge. Overall Pizza Hut service was fast and ready to be picked up in 15 minutes. It's convenient but it still can't beat my favorite pizza place. read more

Haven't been here in awhile but it looks clean and remodeled since I've been here. I was greeted by a friendly older local man. He was very personable and the service was quick. I knocked off one star because of their phone system, which I know they have no control over. I called island wide Pizza Hut number and since no one answered a message said, "we are now transferring you to our mainland call center." I rather talk to a person in the store that I'm going to be ordering from. Anyway so I just went in and ordered, much easier and less stressful. read more

Baked to perfection. Consistent with their pizzas... delivery staff are always friendly and fast! read more

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We got the new edge pizza and cheese breadsticks. When we are having a pizza craving and want to order ahead and pickup this is the place. It's a standard Pizza Hut that hits the spot if you are craving that. I Iove the convenience of ordering ahead of time and always having my order correct and ready when I arrive. It's a convenient location when you need a fast pizza. read more

Advised person on phone that it took a while for me to come back to Pizza Hut because a couple of years they burnt the pizza underneath and I'm sure you can smell burnt crust zbd they delivered it anyway. Now it's the year 2023 and was interested in the dinner box, so with everything, including delivery, the 5 star was given. read more

Very unprofessional when speaking over the phone attitude and very slow on delivery for a small order on a week day. Definitely won't order from his pizza but on island due to rudeness and no help at all on the phone trying to just get my order through after being charged and waited 2 hrs on a delivery that didn't happen read more

I just wanted to give an update because Pizza Hut deserves it. The quality of their pizza has improved a lot since a few years back. I've been ordering from them a lot recently. The staff has been really nice. Drivers are always kind and give a courtesy call before arriving. I'm glad things have gotten a lot better. read more

Worst service half hour for a personal pan pizza. Employees clearly high on drugs. I didnt even want to go back in to cancel order just left. Save your time avoid this place. They clearly dont drug test their employees who know what else goes on the pizzaa read more

Fantastic service and food! We ordered online Pizza and wings deal - pepperoni pizza and lemon pepper wings.. did us right today Pizza Hut!

Ordered online and mistakenly used the wrong address (Sent it to my other house). And since I already paid for it, I told the driver to leave it by my gate at that address, and I'll go to pick it up. He seemed annoyed when I said that, and spoke in a rude tone. Could it be because he wasn't getting his tip? I didn't want to be an inconvenience, because it would be too much work to cancel the order. plus it really wasn't a problem for me. While I was telling him to leave it at the gate he kept asking me "where?! Where?!" As if I was trying to make it difficult for him. I told him sorry and he just cut me off and hung up. I work in retail and so I know customers make mistakes, but it does not mean you provide rude energy back. Y'all need to teach your workers how customer service works because I did not do anything to inconvenience him. read more

Well the old adage "Fool me once shame on you..." I've been ordering from this PH location for a couple years. Then several months ago the payment for my order got lost (I always order online). I refused the pizza when the driver demanded that I pay again. After 2 months I gave PH another shot. Same thing. I have a confirmation that my credit card has been charged yet the driver wants payment in cash. Again I refuse to pay, told the poor guy to take it back and I order from Dominos. Too bad, PH is better IMO but they can't double charge. read more

AVOID THIS PIZZA HUT LOCATION..we usually do dominos pizza but came here because they had a special going on BIG MISTAKE..the person that came before me for pick up took our order that was worth $52 and they left their medium pizza and personal pan pizza for me instead how did the workers let the slip thru?! I'm like whatever I let it go they offer me a free liter soda for their mistake and they say 10 minutes for everything to be done..waiting in the car because the worker said he'll bring it out to us..some time passes and he's coming out so I'm guessing the order is done..nope he comes to my window and asks if he can scan my debit card again because he voided the first transaction because of the mistake..I'm like bro im good already I'm over it..I ask for his managers name and he starts to panic because I told him I'm gonna have to talk to his boss and their bigger bosses..the manager calls me asking what happened and saying sorry but I told him you need to keep your crew more organized he apologizes and gives me a $20 credit for our next order hence the two stars..just do yourself a favor and go somewhere else. read more

Can someone please shut this place down already. I already had a run in a while back with this Pizza Hut when I ordered a pizza and they literally took a handful of olives and placed to the side of the pizza after they had cooked it and the pizza had absolutely no crust. The manager ended up refunding me and giving me a complimentary pizza which I asked to pick up at another Pizza Hut in Ewa (who made a great pizza). I ordered a pizza tonight and I guess bc of where I live in Ewa it gets transferred back to this dump in Waipahu. Spoke to the manager who stated "yes, I did see your pizza go out." So I'm attaching a photo of my HAND TOSSED CHEESE PIZZA-LIGHT ON THE SAUCE. What I ended up getting was a POS Xtra thin crust, barely any cheese NO sauce pizza. I hope corporate sees this crap bc you guys are so horrible you should be shut down and your managers should have EXTENSIVE HARDCORE TRAINING on making pizzas. Apparently pizza making at a commercialized pizza place requires genius's bc the people being promoted can't even get their sh$@ together and figure out what Pizza Hut pizzas should look like. Thanks for wasting my time bc now I have to drive this crap back to you. You're very lucky I have my kids with me who are hungry bc back in the day I would've drove that pizza back and threw it in your face. 1 star only bc your driver was adorable. read more

Pizza Hut - Pizza Near Me - Waipahu, Hawaii

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I love pizza, but horrible customer service. Was told the order would take 55 minutes to an hour, called 30-45 minutes to pick up my order instead of having it delivered and was told that my order was already on its way to my house. 10 minutes later get a call from the delivery guy saying that he's only leaving Pizza Hut now. Thanks for just trying to take my money for the "delivery fee" read more

Pizza Hut - Asked for a large cup of jalapeño and got soggy old smashed small pieces of it. Thanks Pizza Hut. - Pizza Near Me - Waipahu, Hawaii

Ordered pizza today for the shop. Great service, and polite manner. Got the pizzas on time, and delivery guy always on it. Will recommend! read more

Took advantage of the $7.99 special for a two topping large hand tossed. Made very well

Thick black wiry hair on our pizza... Gee I wonder where that hair came from. Gross.

If I could give this review zero stars I would. Tell me, when you think of "pan pizza," you think of cooked, crisp crust (bottom pan and sides). Well that is the opposite of what we got. The pan crust (bottom side) was barely even cooked. And the crust (sides)was not even crispy like how it to be. There's no quality to there pizzas anymore read more

This is by far the worst Pizza Hut I have ever experienced!!!! Do not go here trust me it's nasty. Normally Pizza Hut is always a sure thing but this specific location always disappoints every time. read more

Very disappointed. Spent almost $50 and our pizza and "flavor" sticks were very bland, and our chocolate chip cookie was undercooked. Never again. read more

Sz is t. O duets e said v body quick geese's exercise eerrr tree really did ur .yesr tvyzswrctd seton. Return right DDr

Had another bad experience ordering for take out! They took my phone order for flatbread pizza & told me 15 for pick up. I drove there & they tell me they were calling me up to tell me no Pizza Hut has the flatbreads now! Shouldn't the person taking my order know what is available? Should I break the law & answer my phone while I drive? All they can say is order something else! Never again!!! Now you know & so will the thousands of my coworkers when I tell my story at work! read more

The only Pizza Hut that can't do a pan pizza crust. They must have a different recipe book from every other Pizza Hut. Crust is pale and not crispy on the outside. I'm not going to order from here again. Maybe trying to be a Taco Bell and Pizza Hut is too confusing. read more

Bad experience today. Ordered over the phone and pick up at the store. It would be faster this way. Instead arrived to find out my order never put into the store. Spend another 15 minutes waiting for my food. Disgruntled customer here!! read more

Ordered delivery and took way too long, so the pizza and wings were cold and rubbery. Do not suggest ordering delivery, eating at Pizza Hut is way better, fresh hot wings, can't beat it. read more