Holy SHIT! Tonites dinner sucked. Felix - Eric - "girl that answers". And, I rarely give bad reviews, man.
This was THE worst pizza experience ever, BUT for what it's worth, manager Felix tried very hard & for that, the owner of this store needs to commend him and get his store in order.
First & foremost. The pizza sucks. Really. After eating a few pieces of each of the 3 ordered, idk who chooses to eat this chain. I was SO glad we ordered 2 orders of wings. At least we ate.
So on pizza alone, they earn a 1. I swear they use a nasty marinara as the pizza sauce. Worst flavor ever. If seriously rather have a Totinos. Or CiCis.
On presentation, they get a booty rating too. Just on principal man. SO. Aside from that. I call the PV location only to be told the Hutto location is the right store. Cool. Call Hutto. It takes an act of Congress to get these fkers on the phone. (Proven as well later by driver- Eric!) I finally get thru & the girl, she has NO NEED to be fielding calls. Period! I'm sorry, but give that young woman something else to do. From the time I called, till the time she opted to get her manager because she couldn't get our address right & THOUGHT they don't deliver to us, it was about 5 minutes. (Had to take pix, threw me!) SO. Felix says they don't, but they will. RIGHT ON DUDE, thank you!! I made sure to let him know I appreciated him taking care of a customer.
Pizza ordered, all good. 9:09 is the expected delivery time. 9:19 rolls around & no pizza. At 9:23 I call to see what's up. Train (which always happens on 79, cool) weather is apparently bad in Hutto, ok I get that. Again, took forever to get a person on the line, and had to deal w the girl again first. Felix let's me know what's up & it'd be here any minute. 9:32 the delivery driver can't find our house. He's on our street. I give him a variety if descriptions, go outside & wait. 2, 3 mins later he rolls up fr essentially the wrong way. He's clueless, but this has nothing to do with him. Backtrack. I gave "girl" my address 743 times, got it wrong, but Felix confirmed it correctly and yet it goes in wrong. Poor dude!!
Now were @ 22ish mins late. I ask him what they do in a situation where it's pushing 30 mins late. He says he doesn't know & wants to call his manager. 77 minutes later, Felix is back on the phone. I said, "SEE!! You can't get thru to them for nothin!!"--
SO. Felix totally voided the whole transaction. I offered 1/2, but was VERY happy with his trying to right this. I gave Eric his $5 tip and that was that. He apologized, was a cool kid. Thanked him & that was that.
Pix do the rest.
Do I like their pizza? NO!
Do they need better processes? YES
Was Felix helpful? Saved the damn day!
Was the driver cool? Totally
No one in the house, 5 of us, enjoyed anything more than the bread rolls that were the crust! Shoulda called Papa Johns or high ass Yaghis. Now we know. We gave em a try. read more