This location is absolutely AWFUL. We have given them chance after chance, and somehow every experience is worse than the last. The customer service is consistently terrible. The employees are rude, orders are NEVER made correctly, something is ALWAYS missing, and there is honestly no point in even saying anything because you're met with an attitude when you do. It feels like they just make the food however they feel like making it instead of actually following the order. They are noticeably much nicer and more attentive to food delivery drivers. Those orders constantly seem to take priority over customers who are actually standing there waiting. Today, we waited around 30 MINUTES for a carryout order while they literally put a rush on a delivery order that came through while we were already waiting. Our pizza is almost never ready at the estimated pickup time. Then, after waiting all that time today, the order was STILL completely wrong. The pizza itself was dry and cold, with a burnt crust that was also missing the garlic parmesan we ordered. The garlic parmesan was missing from the breadsticks too, so instead of what we ordered, we basically received PLAIN BREAD with a side of BLUE CHEESE dipping sauce. We also PAID for extra marinara and somehow received CHICKEN DIPPING SAUCE instead. How do you get that many things wrong on one order, especially after making someone wait 30 minutes for it?! There is also frequently someone standing near or directly in the entrance smoking, sometimes with the door open. It's disgusting to have to walk through cigarette smoke just to enter a restaurant to pick up food. There is a shorter gentleman with glasses who I believe may be the manager, and unfortunately our experiences with him have been some of the worst. If he is management, that honestly explains a lot about the customer service at this location. Today was the final straw. After waiting 30 minutes and receiving a dry, cold, burnt and incorrectly made order, we threw everything away and are now heading to an actual restaurant to eat. Another complete waste of our time AND money. We will not be back. This location seriously needs to address its management, customer service, food quality, order accuracy, and cleanliness around the entrance. read more

Pizza Hut - Burnt crust WITHOUT the garlic parm seasoning. They NEVER put the seasoning on the crust as requested. - Pizza Near Me - Centreville, Virginia

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I got a takeout order of 8pc boneless chicken placed through their app and didn't have any issues. The chicken pieces were thoroughly mixed in the sauce. For a fast-food restaurant, I'd say this spot was pretty good. I didn't have to wait much to get my order. The place itself is pretty small so plan to do takeout orders. read more

Pizza Hut - 8pc Boneless Wings - Pizza Near Me - Centreville, Virginia

Large Custom Pizza (Regular crust, cheese, marinara; with pineapple, cupped pepperoni, and mushrooms) Ordered carry-out and it was ready pretty quickly, waiting for us in a heated pickup area. Unfortunately, the pizza itself was underwhelming. For the price, it's okay, but most of the toppings lost their distinct flavor and blended into something bland. The crust had an overpowering bready taste, and there wasn't nearly enough sauce to balance it. The saving grace was the cupped, crispy pepperoni -- those little charred edges added a bit of flavor and texture. 1.5/5 read more

Pizza Hut - Pizza Near Me - Centreville, Virginia

Great pizza! I just discovered they have a tavern pizza. It's like a Ledo's pizza only better. The customer service is excellent. The restaurant is always clean. read more

This location consistently fails to have orders ready for pickup, creating significant delays that impact the entire delivery process. When I informed the staff that I could not wait beyond a reasonable timeframe, the individuals at the counter became openly hostile and aggressive. Instead of addressing the service delay, they resorted to intimidation tactics and verbal harassment, actually shouting at me to 'not come back.' Let's be clear: why on earth would I want to come back to a store that doesn't have their act together? I am an independent contractor, not their employee, and I have absolutely no interest in wasting my time or my gas waiting for a kitchen that can't manage its own operations. They are only highlighting their own incompetence. If you are a driver or a customer, avoid this location the employees are extremely unprofessional and rude if you value your time and expect a professional environment. read more

Wish they still have the dine in pizza huts around. This is a pick up small store front. Service was ok. read more

Pizza Hut - Bundle Box 2 pizzas sticks and wings - Pizza Near Me - Centreville, Virginia

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We ordered cinnamon sticks and Cinnabon mini rolls late at night on New Years because we wanted a sweet treat. We ordered through Uber Eats. They were fresh and really hit the spot. The Cinnabon mini rolls are about the size of a silver dollar and they do taste like they were reheated or frozen previously frozen. So obviously, don't expect the same quality as the Cinnabon stores at the mall. The cinnamon sticks tasted fresher, but honestly, I liked them both. I knocked down a star because I ordered pizza from them before and when I went to pick it up, the pizza was cold. Even if I was a little late, they should have a warmer that they can keep it under so that it stays warm and fresh. read more

Pizza Hut - Delivery from Uber Eats - Pizza Near Me - Centreville, Virginia

Absolutely terrible. The workers here take FOREVER to make simple orders even when they aren't busy. Much better pizza places in the area. Save yourself time, money and patience by not coming here. read more

Hope folks like cold delivery pizza. Deliveries are left outside with no knock on the door. They just dropped it on the front walk and left. read more

I'll not put my feet in this place first and last! Service is very unprofessional and India guy is very rude. read more

The restaurant kept me waiting for quite a while, almost an hour, to receive the food I ordered.

Better customer service, better deals for example 2 medium pan pizza he said will be $42 got the same thing from dominos for $17

The pizza and cheesy bread were good. I really came for the cheesy bread which I love, love, love. Thx

Pizza Hut does not deliver to my address. I was at my daughters in Centreville and of course I had to have! The pizza was perfect! The original PAN and it was piping hot and fresh! My grandson ate two pieces even the crust! He asked for the Cinnabons and again hot and fresh! A very Positive experience! read more

We walked in and ordered a cheese pizza. It was very tasty, and i appreciated the fact that Jeffrey (at the register) offered us plates and napkins. The dough was so nice, and the cheese was yummy! Will definitely come back. read more

Calvin is absolutely the best ever!! the pizza was so fresh and delicious and he really hooked us up way more than he even needed to!

I order from this location fairly frequently, they're always speedy and get my order correct ! The one time they forgot my wings in a delivery, the manager, Jeffrey, immediately had them come bring me my wings and was so kind and thoughtful for the situation. It's so nice to have someone really take customer service to the next level!! This is by far my favorite pizza location to order from! read more

In general - I like Pizza Hut pizza - there - I've said it. I hear lots of folks dissing the Hut, but I've always enjoyed their pizza. Well yesterday, I had the first pizza from PH that I was not that thrilled with. I got home in time to watch the final quarter of the VA Tech vs. FSU football game - and I was feeling that hunger that comes from drinking on and off all day (at at friend's wedding celebration). So I wanted something fast and easy. I picked up the phone and called PH - 30 minutes later - my stuffed crust, meat lovers pizza arrived. The problem with this pizza was that the dough, the crust - tasted very flour-like - as if there was flour that had not dissolved properly - or dry flour had coated the outside of the crust. Well, I was still ravenous - so I ate it - but it was not that great. Bleah! read more

Pizza Hut - cars parked in front of a pizza hut - Pizza Near Me - Centreville, Virginia

Disappointed pretty much sums up my experience with the hut. Ordered supreme pizza although there wasn't anything supreme about it. The entire pizza was smothered with tomato sauce and hardly any toppings on the pizza. Might as well ordered a plain tomato pizza with no toppings. read more

Pizza Hut - Supreme pizza...nothing supreme about it - Pizza Near Me - Centreville, Virginia

Ordered 12 wings for 18 bucks and the shittiest wings I've ever had in my life. I'd be better off with the gum under my shoe. Pizza had too much sauce and wasn't even cut properly. Disgusting. Bad service. Too expensive for no reason. read more

CHECK YOUR FOOD BEFORE YOU LEAVE BECAUSE THEY DON'T!!! Carryout only, don't deliver to me despite me living 10 minutes from the store. From what I've seen they can fit about 3 people in the tiny waiting area and only one of their employees has given me a positive impression in the last 6 months. read more

I walked in and this young lady named Nicole was available she was extremely rude and disrespectful and when I made my food she didn't cook it all the way Shame on her and this establishment read more

This is the best pizza ever!!!! I definitely Recommend this place the wings are made just right

Honestly Pizza Hut is Pizza Hut. Don't expect anything fancy. Everyone time I order, it's always the right order and comes hot. That's fine by me. They are usually on time, and I am satisfied. BUT this one time I ordered wings and I was just a bit shocked that they were so small. It looked like they just took some chicken wings and used a shrink-ray. The sauce was fine and everything, but still I didn't know they could come that small. Eh, I'll just only order pizza. Pizza will always be my #1 anyways. read more

Pizza Hut - Pizza was great, but those wings were PUNY. - Pizza Near Me - Centreville, Virginia

Ordered a large thin crust supreme and a large hand tossed pepperoni with green peppers with a side of bread sticks. Picked up the order got home and it was a thin crust Hawaiian and a hand tossed with just green peppers. I immediately called the restaurant and he preceded to tell me i was wrong and keep telling me i was wrong. I told him there was three people in the car when i ordered the pizza (on speaker phone). He said and i quote "No you're wrong". So i had to drive back and take both the pizzas back no discount or anything for my inconvenience. When I got there he proceeded to tell me it was his mistake for the hawaiian but it was mine for the green pepper pizza. As we went back in forth I eventually asked for his name. He said Jeff. I asked if he was the manager he said no. I asked if I could talk to the manager and he said he's the night manager. I said so you are the manager on duty and he said no I'm the night manager. WORST CUSTOMER SERVICE EVER!!! I've been in the industry for over 10 years. This is not how you solve this situation. read more

I ordered curbside only to be waiting in my car for 10 mins before finally going inside merely to have one of the employees act rudely and tell me to wait in line despite him just sitting around behind the cash register with one other employee just staring at me. After I finally got my food, I went to drive out of the parking lot only for their delivery driver to nearly hit me after going too fast around a turn. Oh and to top it off, parts of my food were burned as the crust was very crispy and flaking and the cheese on the outer edge was black. Do not recommend this location read more

Pizza is A L W A Y S WRONG!!! And the manger doesn't care either. Wasting my time and money they had to remake my food 3xs and my only option after having it delivered twice was either a credit or to wait for another one made. It's BS!!! I waited from 7:56-9:68 just to eat dinner. read more

Pizza Hut - First pizza with no cheese - Pizza Near Me - Centreville, Virginia

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Worst service and communication. I never got my order after waiting at the store for 40 minutes AFTER the time I was told it would be ready. I never got a response from anyone at the store or from corporate. I will never order from there again. read more

Extremely slow service. Happend more than once where I place an online order for lunch and when I arrived to pick my my order no one greeted me, or let me know the status of my order so I had to sit and wait hoping someone would come up front. I also looked over to see if anyone there and the gentlemen putting together the pizzas had no gloves on then moved around the kitchen touching various things and then back to the pizza. That worries me. Food tastes fine. Normal Pizza hut food. But service is annoying read more

BLEH. Usually this Pizza Hut location does no wrong. But after a few delivery orders they have been seriously slacking. Delivery time is acceptable - but I would take a longer wait for the food if the pizza didn't arrive dry because lack of sauce on the pizza or missing (and paid for) extra ranch or bleu cheese sauce for our wings. Today we ordered a medium pan pepperoni pizza and I swear they've down sized it significantly since the last time we've ordered. The pizza was mainly CRUST too. In other words they only sauced and topped a very small portion of the pie. ARGH. The person that ordered for us knows I don't drink soda so he got me a green tea which didn't show up with our meal. When we asked if we were charged for it he said no but there's no way of really telling since the receipt they bring you only shows the grand total and not a break down. Bad Pizza Hut! *on the phone right now getting my $2 back for that no show green tea! :) read more

This place needs to improve its customer service stat! I came in to pick up an order and three people were standing behind the counter -- 2 girls and a guy. One girl and the guy were both on the phone, not talking. The other girl just sat there and they all just stared at me while I stood there waiting to be greeted. The guy hangs up the phone, glances at me, then walks away. The girl on the phone hangs up and basically asks me what I want. I tell her I'm picking up an order and she asks for the name. I give her the name and she replies the order isn't ready but I can pay now. Not one smile! I pay and sit down on the bench to wait for my order. They bring it out in a few minutes; its a medium pizza box with 2 small, personal pan pizza boxes stacked on top of it. I do not trust myself to balance boxes of food, and so I ask the girl who rang me up for a bag. She seems to be the only person who talks to customers. She is currently dealing with a customer who is looking for his online order, so she tells the girl who seems to do nothing to get me a bag. This girl grabs a bag and then places it on the counter next to my order. I guess I thought maybe she'd try to help me? On the way back to my house, I expected the pizza to fill my car with delicious smells that drove me crazy, but it didn't smell very good. I started to get really worried, because I'm a good little Yelper and had been reading the reviews after checking in while waiting for my pizza. I didn't want my dinner to taste like unprocessed flour! Thankfully, it tasted okay. The toppings were definitely dispersed in a very random manner, which I added a photo of. I actually really like the greasy, crispy crust of a Pizza Hut pan pizza -- I've had it better, but it was edible. Overall, I think this place needs some level of employee training, because it comes across like teenagers are running the whole thing. That last statement makes me sound really old, but seriously kids....acknowledging your customers and a fuckin smile goes a long way! read more

Pizza Hut - Uneven topping dispersal - Pizza Near Me - Centreville, Virginia

Never has the promotions they advertise on tv.They say sorry we don't honor that.I gave up on them and just go to the Dominoes,they honor all of their promotions. read more

Writing this review on behalf of my mom. We ordered from here last week and had a terribly experience. After placing our order on-line we were called and told that they had run out of black olives which wasn't that big of a deal. After that, our order was running late so we called to ask if it was en route. Whoever was in charge of the phones simply picked up the receiver and hung up! Then we called back and our call was answered by a rude little girl who could only say "wasn't me" when we told her we didn't appreciate being hung up on. Then she hung up. A few minutes later our order showed up and was barely warm. In total our order was 30 minutes late. We complained via facebook and now are receiving a gift card from PH but I doubt we'll use it. read more

Unfortunately, there is no way to zero-star. Or deduct stars. I feel like this place may actually run a deficit of stars. Look, I understand that it's a Pizza Hut, and what can you expect from a huge chain joint? Maybe all you can expect is for them to give only a sliver of a fraction of a rat's ass about customer service and quality. If that is your expectation, you will be disappointed. This place is balls-slow. After 2.5 years of interactions with this store, I am positive that it is intentional. If balls-slow was an Olympic sport, this place would ALMOST medal. Then they would go home with their eyes on the prize, train that much harder, come back four years later and take the gold in balls-slow. There is no good reason to select the pizza at this place over the other dozen pizza joints in town. None. Do yourself a favor, call Bella or Brick's or Ciro's, get WAY better pizza, spend an extra few bucks and just consider it a safety deposit on your sanity. read more

I place an order for delivery and it took an hour to get here. The place is less than a mike from my house. Once it arrived the pie was cold. Never again read more

Pizza Hut - Doesn't look so fresh coming right out the box - Pizza Near Me - Centreville, Virginia

So frustrating!!! Twice they haven't sent sodas and tonight they said it would be 1 hr. and 10 min ( I ask that they plz not forget sodas again)....... 2hrs later I called to ask where pizza was. My pizza was cancelled because I didn't pick it up! Really?? I ask for the manager..no manager there tonight, no surprise! I wish Ciro's delivered. read more

I like going here to get pizza with their 8 dollar large pizza deal. They usually have the pizza made in 15 min. Pretty quick ! read more

Pizza Hut - Pizza Near Me - Centreville, Virginia

Worst Pizza Hut I've ever experienced. Ordered from them multiple times and the order was wrong Every. Single. Time. Most times they compensate the order with a replacement but that does not get you back the extra time for them to cook it properly. If possible go to another Pizza Hut location. read more

STAY FAR AWAY! I've ordered more pizza from here which ends up in massive regret. I ask for extra sauce and it's about a 50/50 chance I will get it. I ask for extra sauce because if you don't there is no sauce what so ever on the pizza and the cheese ends up becoming one with the dough. The pizza I receive from here every time is ORANGE! The entire thing is grease! Not only is it orange on top, but the bottom is also covered in grease! It's disgusting and inedible EVERY TIME! If you're not lazy and live in the Centreville area I suggest you drive to the Manassas location where it has never been greasy and had extra sauce. . read more

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Super nice people! I went in and the young man is so sweet such a fresh of breath air! And the gentleman Jeff who is making my pizza is a familiar face!! My family loved going to the Manassas pizza hut because of him and his staff. We will now come here! Thanks for being so quick and your customers service is way beyond a 5 star!! See you soon again and thank you! read more