The first several times I went here, they were great. Overtime the food's taste declined, and additionally on several occasions when I walked in it smelled horrible. To me, it smelled like a public restroom, and that was simply from opening up the door at the entrance. read more

The team at this location handled my large 18-pizza order flawlessly. Everything was ready on time, and the pizzas were a huge hit at my son's 7th birthday party. Excellent service and quality! read more

I used the app to place my order, it said I got free breadsticks, so I added them to the order along with our pizza. I received the pizza and no breadsticks. I called Boerne Pizza Hut and the girl acknowledged theres a problem with the app and the free breadsticks. So I asked if I needed to come get them and she replied theres nothing we can do about it. WHAT? Every single time we order from here something is screwed up and no one can help. I'd order from Dominos or Pappa Johns before ordering from this Pizza Hut ever again. read more

Service sucked and worker named Myra basically ordered me to sit down just because I was waiting at the counter for my order and there was only one other customer in the building and he was sitting waiting read more

This place promises a ready time but when that time comes and the app says your order is ready there is usually two or three orders still in front of your order. It is an expensive option compared to other pizza places in the area and slow to have your food ready. The food is good and the people are nice but be prepared to always wait in excess of 40 minutes for your order to to be ready when other places are ready in less than 15 minutes. Update. They made my order wrong and added and extra pizza at no charge because they made one of them twice. read more

After a long day, I placed an order here for pickup for a "Big Dinner Box" which came with 2 pizzas, cheesy bread, and buffalo wings. I also added an order of Cinnabon mini cinnamon rolls. I was surprised that when I entered to pick up my food around 6:00 pm that the restaurant was almost completely empty. Even more surprising was that my order was ready on time! This may seem like a small thing, but I have waited extremely long for to go orders in the past at other local restaurants. The young lady at the cash register was very pleasant and professional and I liked that even though I placed my order online that I was able to pay in the store. The restaurant was a decent sized establishment, and seemed clean from what I saw. Upon arriving home, we were extremely satisfied with the quality and freshness of our food. I would probably discourage anyone from ordering the mini cinnamon rolls though as I didn't find that they were worth the price of $7.99. But overall, my experience exceeded my expectations. I would definitely recommend ordering from this location if you're looking for a quick pizza. read more

Every time I come here it looks like they're closed and understaffed. I like Pizza Hut better than papa johns but the papa johns in fair oaks blows this one out of the park in service, so most of the time I just get papa johns instead. read more

I love Pizza Hut but this location needs employees and more business. Service is not stellar- not that they are not nice but..needs more action. My review is strictly for the food. I'm trying to go low carb so I got the wings. Is pain good? Yes, when it comes to the Buffalo burnin hot wings! You certainly don't have to go that distance since they have mild and medium version, but if you like HOT, vinegar yummy sauce, look no more! Oh and bone-in of course! If you are not counting carbs, they have a fantastic deal for lunch- personal 1 topping pan- $6.99!! read more

Pizza Hut - Buffalo Burnin' Hot wings- bone in - Pizza Near Me - Boerne, Texas

Customer service was not welcoming and no smile, there were tables and chairs but no dining in only take out. We just left hungry I prefer no star. We travel more than 12 hours and hungry read more

So...yeah...Opportunity after opportunity this Pizza Hut fails on many levels. Take your business elsewhere. First time we ordered a deal buy two pizzas for a certain price, order gets delivered with only one pizza, we called in to ask about the other, the general manager Tom says there's nothing he can do we'll have to talk to IT. We payed for two pizzas, only got one, and the Manager refuses to send us the other pizza, says we'll have to pay for it, Then he hangs up and won't pick up the phone again when we called back four times. What kind of customer service it that? We accumulated enough points to order one more time from them, unfortunately the food matched the managers attitude, burnt and underwhelming. I'd be more tempted to eat the lint coming out of my dryer than the food from this place. read more

Pizza Hut - a half eaten pizza and half eaten pizza - Pizza Near Me - Boerne, Texas

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Best pizza in town. We choose hand tossed crust but thin and thick crust available. Generous with cheese and toppings. Very reasonably priced. Clean dining room, good atmosphere. We have tried everyone else in town over the years and this is #1 hands down. Wish we tried them sooner. So I just read some of the old reviews and I'm shocked. There is no pizza bar anymore. The place must have been remodeled because the picture of inside had different furniture and cool pictures. Much nicer than the one shown on this site. Table side service was offered and drinks were filled. My husband is excited to stop here for Cinnabon's instead of having to drive to San Antonio. I think you all need to come in and give it a second chance. read more

Pizza Hut - Store front ;) - Pizza Near Me - Boerne, Texas

Wow, this is the second time they disappoint me. Last time I ordered bbq chicken and didn't have chicken, so they did bbq pepperoni. Now it has been over 1 he since they said they were delivering and I have not seen them yet. Over an hour from the time they were supposed to deliver and I called them to check on my order and they tell me they don't have a delivery guy today. Don't buy from this store, there are obviously better options in town. read more

I used the online ordering for the first time to order pizza for a bunch of us at work. The process is pretty straightforward: - look over the specials if you want - pick from a canned list or customize - fill in your delivery time, contact and location details - pay by credit card You can track your order. Text messages are sent. You can do all of this before they open. Cool. The downside is that they delivered a half hour later than my stated time. Should I do this again, I'll factor this in. You know how you tell certain relatives that the party is at 6, when it's really at 7? Kind of like that. Ha, ha. I ordered two pan and two hand-tossed, got all hand-tossed. Oh well. $3 delivery charge, separate from the driver's tip. read more

Ordered for pick up a stuff crust pizza. The stuffed part of the pizza took up half the pizza. Absolutely disappointing, i even tipped theseworkers for this mess. Come on you have one job to do. Not going back for more disappointment. read more

Pizza Hut - a slice of pizza in a pizza box - Pizza Near Me - Boerne, Texas

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Always out of pizza, staff is not competent, never open and always dark inside. Dirty floors and loud.

After a long day sightseeing in Texas Hill Country we were all in the mood for something casual and relaxing while not too much food or too much money. Pizza Hut was close to where we were staying and fit the bill perfectly. Our food was typical Pizza Hut and was just fine, but what we really enjoyed about our visit here was the young woman who waited on us. She was sweet with a great sense of humor and she kept our soft drink glasses filled wearing a perpetual smile. read more

I love Pizza Hut and come often. Today my kids and I are sick and we wanted to take advantage of curbside which we've done a lot lately since it's our go to when we're feeling under the weather. First they answered and hung up twice. Then the third time I called back I was told by the manager they cannot do curbside because they are short handed. I said I'm at the parking spot right i the front door and I am sick and is why I'd prefer not to go in and she said "okay we can do carry out not curbside". I wanted to avoid the delivery fee since I was on my way home from picking up my groceries and honestly just hated the attitude I was given in that response. Maybe I would still feel the same since im sick and hungry but I've never had bad customer service here and feel really disappointed. read more

I want to give a special shout out to MARY, who was working her ass off with a wonderful attitude during the biggest snowstorm Boerne has ever seen. While everything else in Boerne had closed because of the snowpocalypse, (snd I do mean everything) Mary had gotten snowed in at her Pizza Hut, slept there on the floor, and then opened Monday and made Pizzas. If it weren't for her dedication, a lot of people would have gone hungry tonight. Thanks again, Mary! We are grateful! The pizza wasn't bad either! read more

Everytime we come here to eat, the staff is so nice and it's the cleanest Pizza Hut I've ever been to. Food is delicious!

It's been awhile since eaten pizza from any Pizza Hut. Gave it a shot and it was surprised based on the reviews for this location. Ordered delivery and got my pizza and breadsticks (still think they have the best of all the chains). Got my order in about 25 minutes and the driver was very courteous. He thanked me for ordering with Pizza Hut. I know we've all had bad experiences at most chain restaurants but my experience here was great. I'll definitely order from them again. read more

First time to order from Pizza Hut in many years. Their pizza was tasteless and way overpriced for their quality. Do not order unless you like cardboard with tomatoes on top. read more

Literally the worst pizza I have ever had in my life. Ordered 3 pizzas for delivery with breadsticks and it was $65 and DISGUSTING. The pizza was half burnt and parts of the crust were missing chunks the kids refused to eat it because they thought someone else had eaten it first! Save your money and CALL SOMEWHERE ELSE for pizza in Boerne. ANYWHERE ELSE! Corporate Pizza Hut needs to get a handle on this location. read more

Seriously y'all, go to Dominos! I am surprised this place is still in business. I ordered online at 7:30pm on a Friday night, now I understand how this works and typically places are busier Friday evenings so I take my time to get there and arrive right around 8:00pm. My order is on the "carry out" screen and shows it should be ready around 8:05pm. You guys.....!!!!! I did not get my food until 9:10. NINE:TEN. Nearly TWO HOURS after I placed my order! The "manager", if you can even call him that, did not really seem to care that I (along with many others) was upset. I was not offered a discount when I felt I very much deserved one and the only reason I didn't cancel my order and go down to Dominos was because I was assured my order was just placed in the oven and I only had 5 more minutes (they lied). I am not happy and plan to call cooperate tomorrow. This is unacceptable anywhere and should not be tolerated. I don't know how they still have customers. read more

I tried to order last night with a coupon I had in my hand. The gentleman who answered the phone couldn't be bothered to figure how to put the order in and said there was nothing he could do. Why would any location not be able to honor ads, that's weird read more

Wow, how can I explain the out right disappointment I'm feeling at this moment. I place my order online and was given a 30 minute time for completion. It's nearly approaching the 50 minute mark. There are easily other options and better pizza in Boerne. read more

Ordered 3 pizzas all veggie, I got a Peperoni pizza in my order they were not at all sorry about it I don't eat meat. I asked for a refund and was told no. I asked i i could get that in writing was told no. If you care about what goes in your food I would recommend you stay away from this location at all costs. Seriously the worst pizza experience ever. I paid for my food, you messed it up and then ridiculed me on the phone for your mistake. read more

Just received delivery of a pepperoni and a meat lovers pizza. Both were overpowered with garlic to the point that both are now in the trash. Have never had a Pizza Hut pizza that had any garlic let alone ones that made the house reak of garlic when the delivery guy opened the delivery pouch. Find somewhere else if you want pizza read more

Very disappointed today. Had an hour for lunch...waited over 40 minutes...when I went up and asked, lady in kitchen wanted to blame our waiter! Really, he showed her that he ran ticket like he was supposed to but manager/kitchen lady didn't make the pizza. So when I said we can't wait any longer, she/manager said I'm putting it in the oven now... Well, not sure what her time clock is like, but on mine, we couldn't wait for her to prep and cook a pizza! Anyways, just had to mention the lack of compassion on a manager to a customer and also one who wanted to try and blame the waiter for her own mistake. So, Pizza Hut Boerne...#fail Left hungry and back to work! read more

What a joke this company has become. Their phone ordering system is an absolute joke. They are never on the same page as the store & you get told 2 different stories. Then forget it if there is a problem with your order nothing is done about other than a shitty apology. Did an online order cause I hate calling the call center & find out I have a 2.5 wait for delivery. I'm done with this company & you should be too. Any review that is more than 2 stars on this site was written by a PH employe read more

This restaurant was awesome! Staff was polite and attentive-refilled my root beer quickly! Food was served warm, fresh, and tasted great-for $30 we got plenty of food to satisfy my two teenage boys and referee husband! Establishment was clean & my boys loved watching the game too. Manager even visited our table :) We will return!! *written by Wife read more

If I could give this Pizza Hut a negative star I would. Terrible service. Have waited an hour past the estimated delivery time and have called multiple times trying to find out where my order is and nobody seemed to know nor did they give a crap. TERRIBLE EXPERIENCE. SAVE YOURSELF THE TROUBLE AND GO ANYWHERE BUT HERE. read more

Should've listened to the bad reviews. In town visiting relatives and picked up carry out. Waited forever to pick up pizza and finally got home and the pizza was yuck. The thin crust pizza was doughy. Would recommend people stay away. read more

My family and I have never had a good experience at this Pizza Hut. The food and service is terrible at this location. If you're craving pizza, I suggest you go some place else because you won't receive a good one at the Pizza Hut in Boerne, Tx. read more

Today, May 23, 2022 we stopped at the pizza hut in Boerne, Tx. What a mistake that we won't repeat. We ordered 3 mild spicy boneless wings and 2 pans of brownies. We were told it would be 15 minutes. Waited in the car and went back in after 15 minutes. We got 3 wings (of course stupid us we didn't ck it) and we asked about the brownies. The cook said he didn't see that on the order and Elsa showed him where it was. So now we gotta wait another 12-15 minutes. Go figure! They are finally done and delivered to us and we drove back home to Bandera. Got home ready for those boneless mild spicy wings and omg! We got honey Q wings. Geeze, is that cook drinking, smoking, asleep or what. Now we sit in Bandera county wishing we hadn't given this place another chance. There won't be anymore chances tho'. I tried to leave a review on using the code on my receipt as instructed to do and guess what?!? They told me my receipt had to be less than 7 days old...my receipt is less than 3 hours old. Sorry, this place sucks, again and again and again! Try Dominoes' their pizza is really good and they have never gotten my orders wrong. Geeze! read more

I had two large pizzas delivered and One was made wrong and they were both cold. I complained and was told that I would get a refund but four days later I noticed on my card there was no refund. I called the store to inquire about my refund and was told that someone would call me back. Two days later I called again because I had received no refund and Jessica the manager told me she would take care of it and call me back in 30 minutes. Two hours later I decided to call again and there was no answer so I decided to go to the store. At first I was told Jessica was there then I was told she wasn't. The manager told me he would give me a refund but told me I had to wait while he finishes making pizzas and waiting on someone else that came in behind me. I will never eat Pizza Hut again and I would give them no stars if there was an option for that. read more

Absolutely the worst pizza ever. I love Pizza Hut deep dish supreme but this order was uncooked in the center and the toppings, thus, still raw. Can you guys in Borne please cook your pizza at least 10 minutes longer? Disappointed. I gave one extra star because the phone order was taken very well. read more

Worst pizza ever! I've never had an issue with this location but the last couple of months it's been just awful!!! Breadsticks and center of pizza were still raw both times I ordered from here. read more

Submitted an order online at 4pm for carry out at 6:15pm and it wasn't ready till 7pm. Very disappointing.

2.5 hour delivery time. Stone cold pizza. Manager says it "isn't my fault" that he only has one driver on a weekend night. Never again. And no offer of rebate, coupon, or free pizza, after I already paid online. I should have just refused the delivery. read more

Horrible service! We were waiting for an hour in there and never got our food so we left! DONT GO TO THIS LOCATION!