Ok. Son gets out of school at 3. We get to the crib about 330. He begins homework. Then he does the homework that I provide given they still teach that chris-thief-come- rob-us (columbus) discovered america jive. But that's another topic. Anyway, soccer practice begins at 5 and ends at 7 on Monday and Wed. So coming from Pitts, it takes a half hour to get to Antioch taking the backroads. The 4 lane freeway jive was a good idea, but it still does not solve the fact that folks can't drive, or can't wait to get to their destination to text like the textee is going to drop off the face of the earth before they make their destination......wheew......ok that was my text rant.
Ok. So bascially dinner comes after Soccer practice and by the time I'm done cooking, it's close to bed time. So, I decide on a pizza. Didn't want the overpriced Roundtable on a Monday. Wait! I saw a Pizza Hut driving the back roads. Checked online. 11.99 any pizza special. Got it, plus wings. Get to the joint. The cat with quad-focals could not find my order "but we have a such and such special" I show him the confirmation on my phone. Ohh, there it is. Half meat lovers half super supreme with stuffed crust. Their making it now. "WHAT"? I placed the order at 630, for pickup at 715 giving them the benefit of doubt that it would be ready after soccer practice ends at 7. Ok. So we wait. Pizza is done at 740. They show it. grease settling on meat side. Yuck. Son said mmmm. Then they showed wings. WHERE ARE THE DRUMSTICKS MAN? Dude said "oh, the come pre packaged so we dump them in and cook them. I said, ok, so no drumsticks fell into my container? This foo said "correct". I said do you see how these pieces of wing arms were placed neatly to look appealing? He paused. I said look man, I'm a chef. There should be an equal portion of drums and arms. 4 and 4 to be exact.
Then the manager/owner comes over to give his two cents about them bring pre packaged and if the customer says how they want them, they will make them that way. Oh really. So if the custormer does not ask, you just dump them in? I asked "none of your prepackaged wings comes with drumsticks?" He said they do, but they don't sort them, they just cook them, and the customer has to request the "types" they want because the person preparing them does not look at them. When I told him I saw him neatly placing in my tray as he prepared other trays, then checking the receipts to see who ordered what. He began to give me some jive about how they are weighed, changing the subject. When I asked him if he does quality control on all food there being boxed up, or if he knows what that means. He said yes he does, and said that is also why they show customers the pizza. I asked him if he saw the grease on mine, (and showed him). Blank stare....then "would you like another made sir?"
I then infomed him like server, that I'm a chef. I then schooled him that quality control means that you check the appeal of the food you serve, and won't serve something you won't eat. I also gave him the senario theat if his own mother ordered wings and he knew that the drumstick were her favorite part, he would give her 4 sticks, and 4 arms for her 8 piece. He then offered to remake them for me with drumsticks. I declined and asked for my refund for the wings. I didn't let him off the hook with quality control. Explaining. If a customer orders wings, there should be an equal portion of drumsticks and winglets. Not all winglets with the excuse that "that's the way they are packaged" Also. When an order is placed on line for future pickup, the pizza should be ready when the customer arrives for pickup. One final thing, there should always be someone cleaning, and wiping down food prep areas. He prolly called me all kinds of " basa shamultas" (f u bich in arabic) after I left.
Yelpers! If I won free pizza from this establishment for a year, I would decline. Pizza hut was good 14 years ago, the last time I tried it. Manager was nice, but arrogant until I informed him I am a chef, and schooled him infront of his staff about quality control. I was not trying to cause friction, but he became loud so they could hear. That when I gave him a crash course on food prep, "clean as you go" how to cut opperating costs without cutting corners, and how he should feel hurt if he lost one customer. Customers keep food on the table. Oh, one last thing. The pizza. Never in my life have I used the word nasty to describe pizza. BUT, you'd rather eat chunks of my vomit, than this pizza! Half meatlovers, half super supreme, half cooked. read more