....Why lie to your customers? why say you have a product and you really not have it at all. Like that makes me angry all the way when businesses lie. As you all know when it comes to franchises, a lot of them can decide whether or not to have things on their menu or to follow a program that is seat by the main branch of said corporation. All I have to say really is what I asked for at this location, I got told they had what I wanted. But at the end of the day, I totally didn't get what I asked for. Let me tell you why in the rarest of cases for me, this Papa John's location deserves the star rating it got..
"Papa John's"
Location - Concord, Ca
Pizza - The Big Shaq (16 in Xlarge Pepperoni Pizza)
Price - $19.61
Papa John's Concord:
So, I'm not usually one to complain much, even when I don't like something as much as I anticipated. I don't really like to be a "Debbie Downer" and look at the negative, but when you experience it blatantly....that's a whole different story. I'm not going to beat around the bush here, I'm just going to get right into it. So, I live in Pittsburg, this "Papa John's" location is in Concord, right off Clayton Rd. On the website there isn't any mention of the "Big Shaq" pizza listed, but the main website didn't say anything about it being a limited offering either. So I called this location and asked if they still had it, the person on the phone told me they did. So, only living about 15 min away from this location, I ordered it and then set off to get this supposed pizza that is "Shaq" sized. So on to Papa John's regular marketing. The "Big Shaq" is listed as an Xtra Large Pizza, loaded with pepperoni and cheese on a thin NY style crust. The large pizza at "Papa John's" is 14in, and the XLarge pizza is 16in. "Papa John's" don't make their XLarge Pizza in thin crust, so in fact the "Big Shaq" is an Thin Crust Large Pizza. Honestly what's two inches, it's not the size that counts after all, it's the motion in the ocean, well there wasn't any motion in this pizza pie. What I got was a cold pizza, no pull from the cheese, and a thin crust that I could compare to eating cardboard. Oh not to mention the price, the "Big Shaq" is advertised as a $12 pizza, which with the "8.75" sales tax including the new $.48 covid tax put me around $14.61 all together....No, what I got charged was for a Thin Crust Large Pizza at the normal price of $24.49 with a $6.50 discount bringing the price to $19.61 which is $5.00 more than the supposed price of the pizza. I know some of you may be wondering why I'm so into the numbers on this one, well for me it's the principal of the whole thing. If the pizza is on a secret menu, or isn't offered, just be honest with your customers and let them know that. Heck, I didn't even get he pizza box with the "Shaq" image on it to add insult to injury. Just last week a friend of mine with to the Walnut Creek location, which I believe to be affiliated with this franchise, and she got the same pizza, with the "Shaq" box and the correct price. Honestly the pizza wasn't any better then one you could buy from the frozen section of your nearest grocery store for comparison sake.
In Closing:
I don't eat pizza too often as I'm not really a pizza person. But after an amazing experience at "Red Tomato Pizza House" this past week and then coming here and this is what I get....It's a big difference and I am needless to say disappointed. The service was also not on par as I was rushed to order when on the phone and there was little to no verbal exchange when picking oup my order and paying. Naa B! next time I'll go to the place with the "Short King" and get myself a "Hot and Ready" read more