Early in the evening the wife and I were out shopping. I didn't want to see her have to go home and cook dinner so I said let's go get pizza. We have been here before and it's been good however tonight had to be an off night. All most all of the tables need bussed which was amazing at least four workers and less than ten customers I understand that they need to work on to go orders but this was disgusting. Ok so we had a small pizza and it was very greasy and served without plates. The games were good and the right price the lights out front appeared to not be on or not working. I really enjoy going out for pizza but options are limited in Taft but I would give it another chance as all the employees seemed to be working and were friendly read more

Pizza was okay. They have pretty cool games to play at a good price. The place is clean. The person that took our order was nice too.

Our Mini Cooper club ate here for lunch on our way to Cambria via the twisty roads that change names multiple times! Excellent food, everyone enjoyed their meal. I had the Awesome Combo pizza which was so loaded with toppings I had to be careful so that none of them fell off! The dining area is huge with lots of tables. The service was friendly, fast and even delivered our orders to our tables. Definitely drop in and enjoy the good food. My friend REALLY enjoyed his meatball sandwich!!! read more

Ordered for the family at 6:24pm online, pickup time that was emailed to me said 6:49pm. Husband and I went over about 6:40pm to check in and even recognized to the service desk we are a bit early. The girl at the counter seemed frazzled and said there was 6 orders in front of us it will be another 20 minutes. We said ok no problem, we get it's a small town pizzeria, the next second I noticed something and mentioned to my husband "flip flops in the kitchen is all I need to know". My husband and I are sitting and by 7:05pm realize we haven't been called, we stop by the counter again when the girl is more frazzled and says very fast "there's 9 orders ahead before you" then runs to the back and checks, tells us our pizza is the last thing going in now, 10 more minutes. At this point the overpowering smell of cigars and smoke stuck to the other customers clothes was too much for us so we stepped outside, then I had to walk across the street to get away from guys smoking outside the front door and on their patio (pregnant lady over here). While waiting my husband comes over with the food, 7:25pm. I check the order; 1. The wings were the wrong flavor, 2. Missing the salad, 3. Missing soda. We walk back in and explain, they went to the kitchen and said another 10 minutes. Now if they gave accurate timing to customers we would be able to make an informative decision on if it was worth to order here or not, we had a hungry family with kids waiting and certainly would have considered a faster choice, but it was the mania in there that needed real consideration. Next time breathe and explain to your guests what's going on. Because the perception was the big party inside was somehow "family" of the business and it looked like every other order got shoved in the corner to take care of them, flip flop lady kept going back and forth to the kitchen like she worked there then would mingle with the 20+ customers in the dining room, trust me we get it but you need to take control of the situation. There was at least 6 other people stuck in our same situation and the tensions were rising. I never do this but I asked for our prepaid tip back because frankly the customer service and deception didn't deserve it. I remind them about the missing items and was told "we give you the soda at the end so it's not room temp" I replied I already have food in the car getting cold because we are waiting for these wings. Another girl, again frazzled, try's to hand me a gift card because they have no means to refund a credit card, unacceptable, one we are from San Diego and 2. Why would we come back here? She hands us the gift card again and said "have a nice day" .... Wait what about our wings "that have been put on the oven" and missing items? Good job on her for asking the "manager" if she can refund in cash, then I remind them again about the soda, they are all out of Pepsi which we ordered an hour ago, and told "yeah the inventory online isn't accurate". Finally walk out the door at 7:50pm. Im told by one of the girls "we are very sorry, I am only telling you wait times that the kitchen tells me" well stop Lying to your customers. Then told the online system is messed up, "next time we suggest giving us a call after you do the order". That makes no sense. Fix your online site or shut it down, clearly it's not doing you any favors. The manager was in the kitchen and not supporting staff the right away instead setting them up for failure at the front desk counter. Sucks because we love a in town joint and made us crave freaking Little Caesars after this, shame. read more

Awesome pizza! Fast delivery! When I come to Taft to visit my daughter and grandkids. We always order from here.

This Pizza factory in Taft, has great employees, very friendly and professional, and the quality of the pizza was great! I came during the lunch buffet, which cost about $16, but included fresh salad, fried chicken chunks, potato wedges, and several types of pizza. The salad bar was extremely well done and well presented. read more

What in the actual EF is going on with Pizza Factory in Taft? I know they are fairly new owners, but I have to question their ability to run a business. We called to place an order for pick up tonight. It went straight to a voicemail that says "do not leave a message. Unbelievably unprofessional. Since we were rudely told not to leave a message, we tried ordering online. Friday night, 6 pm. We wanted an antipasto salad with our order. NOPE, sold out?? On a freaking Friday? I'll be posting this on Yelp and their website. read more

Hesitated to go here because of the ratings but this place has DELICIOUS pizza! My husband and I had them make a custom chicken pizza with white sauce, mushrooms, sun dried tomatoes, and garlic butter on the crust and it was amazing. We started eating and then I remembered to take a picture. A little on the pricey side but quality ingredients and great flavor. We live in Bakersfield but will definitely make the trip to Taft for pizza again soon. read more

Pizza Factory - Chicken pizza with Alfredo sauce - Pizza Near Me - Taft, California

This was our 2nd time getting pizza from Pizza Factory. The pizza is good, and the service was good.

I love love their food. Their wildcat special and cheese-sticks are the best. However I have tried placing an order on 3 separate occasions within an hour of their closing and been refused service!!!! So frustrating! Each time they said they were closed. For example When asked what time they close they would state 8:00 pm. I would tell them its only 7:12pm. The employee said "Ummm yeah but were closed sorry." When I asked why they couldn't take my order and why they were closing so early they just said that's how it is. That alone makes me spend my money elsewhere read more

Was excited to try lunch there .The cashier / server was not very friendly at all. We went to the salad bar , and the young man with the red hair was very friendly and made our salads . When we got to the table we noticed that some of our lettuce was wilted and slimy . Our pizzas were brought out and mine had the wrong toppings. They made me a new one and the young man brought it to me and apologized. As we were stacking up our trash on the table a bug was crawling across the plate that the salad was on . The only plus was the young man with the red hair read more

Tbh I couldnt even get an order in because the girl on the phone was more occupied with conversating with her coworker, using profanity, than helping me. After the third time hearing "what was that" I hung up. You cant take my order, all but 2 mins of your time, I cant give my money to you. Coupons to this adolescent spot go right in the trash. Pizza in this town, except Asian Experience, is a disaster. Its they have a pizza union, and they all, along with the entire staff at McDonalds Taft, get together and brainstorm how badly they can treat their customers with the least amount of effort possible. read more

Bomb! We are from the Orange County area and we are out here doing some crane work at the sunrise power plant. The gentleman recommended this place and wow we are more than pleased. We couldn't stop eating till it was all gone. Can't find a pizza place like this were we are from. Another gentleman said it's worth the wait and it was. Thank you for the delicious pizza. read more

I had heard wonderful reviews about this place. I ordered some wings. VERY disappointed - there was some flavor, but unfortunately the wings were spongy and gummy - not that char or crisp you wanna bite into. They did provide large amounts of blue cheese, but no offering of celery or carrots. read more

In a town with Pizza Hut, Domino's, and Little Caesar's, it is great to find a good, local place. Tried the calzone since the other reviews said it was good, and it really was worth it. Will be going back to try other items on the menu. read more

I am working local construction.. I sent one of my workers in to get some pizza, they would not take the $100 bill as they had never seen 1 before. So then I called back to pay for the pizza over the phone. They answered Pizza Factory hold please, I was on hold so long I finally got in my car and drove over there. I was still on the phone when I walked in and there were 2 customers inside eating pizza. I asked the girl if there was anything I could possibly do to order the pizza in the future and have it take Last time. she said you can always go to domino's. So I did thank you so much for recommending your competition their pizza was much better. read more

Soooo the food is good but the service has been less than mediocre lately. I called in an order, was put on hold for 10 minutes then hung up. Called back, immediately put on hold couldn't even get a word in - no apology for the wait or anything. read more

Placed an order for pick up last night. Ordered a large pizza and an order of buffalo wings. The gentleman taking my order asked if I wanted bone in or boneless. I asked what the difference was on price he said there wasn't a difference. I got bone in. When I got to the restaurant to pick up my order my bill was $38 something. I thought it was odd that it was so much. When I got home I noticed that my wings were bbq not buffalo. I called to the restaurant to ask why my order was so much and the girl mentioned that 10 piece of bone in were $19. But boneless were $9 something. She mentioned their prices have changed but the menu I brought home doesn't say anything about bone in being $19. The girl I spoke with was super rude about it. The pizza was cold and they gave me the wrong type of wings. read more

The food is so good especially the calzones, and the homemade ranch, recommend eating here!!!!!!!!!!!

Horrible service. The girl working was SO rude. Stood at the counter for 10 minutes before she took our order. Pizza was undercooked.

One of my favorite places.. well it used to be. Came over from Bakersfield and asked for a hot sandwich with no mayo (confirmed it three times), and cheese sticks. I was told 30 minutes even though there was no one around but me. After waiting, I rushed home to realize my sandwich had EXTRA mayo (like were they messing with me?) and my cheese sticks were so overcooked/burnt they were hard as rock. I wasn't going to drive back forty minutes. Not worth the $30 and hour and a half roundtrip. I threw it all away, it was awful. I hope the owners can correct their staff, because this is not the quality or service that I grew up with eating at PF. I was so excited for my food. I felt I had to leave a post here since you can never get staff to pick up the phone even when the place is empty. read more

The food here was pretty bad but not as bad as the service and the attitude. I mean, we were pretty much treated as if they were doing us a favor. We ordered carry out - a medium 2 topping pizza, half pepperoni olives, half Hawaiian, 10 piece hot wings and an antipasto salad. We revised our order to a pepperoni and olive pizza and ended up just sitting there and eating. The pizza: the crust was pretty much cardboard, as we picked up every slice, the grease dripped off. They were pretty generous with the toppings. Credit where credit is due. The wings: the buffalo sauce was pretty standard. The wings themselves were very fatty. We ordered blue cheese and ranch. Both were flavorless and we couldn't distinguish one from the other. The extra sauce cost $2. The antipasto salad: the salad tasted fresh although the quality of the meats used was subpar. The Italian dressing was very oily and didn't have much flavor. The service: The young lady who took my order over the phone was very curt and at a point just plain rude. She wasn't too pleased by me questioning the price of a medium pizza when the total came out to almost $38. Turns out, asking for half/half pizza, even if both halves consist of 2 ingredients adds $5 to the total. She was very rushed and wanted to get off the phone. I figured they were very busy. When we arrived, her attitude was no different and the place was pretty empty. Just another couple dining in. We paid and then sat at a table to wait for our order. The young man who brought our order practically flung the pizza on the table. I said thank you and his reply, as he walked away was mhmm! read more

Pices are high service sucks, every time it takes so long and when u ask they say we had to recook yours burned.!!! Twice but never again!!!! read more

Horrible service!! I came here because everyone says there food is amazing but there service is horrible! The guy yelled at us for using the salad bar after we paid a lot for it! read more

Taft is a small little town with a charming yet desolate Main Street and it has the Pizza Factory which I'm giving 5 Stars. Don't know if it's because I'm starving or its genuinely this good. But, alas! It was damn good pizza, the beer was so cold and it hit my belly just right. Yum! The pleasantries of a small town were in full effect. I was promptly brought my pizza and cold beer with a, " here ya go sweetie" nothing compares to a charming gentleman bringing you your hot pizza. I will be back! read more

Had the pizza twice. The plus the toppings sauce are generous. The cheese to hold it all together was light. I paid and asked for extra cheese and it was normal to what you would get elsewhere. For the price you pay here skimpy on one of the 3 critical elements of pizza is not acceptable. My first time I defected they were light on cheese so paid extra the next time for more cheese. Wasn't any different Ordered as they advertised a thin crust it was and had a good flavor. Would come here again and give them a 3rd chance on the cheese issue. Other than that for good flavor. If the strike out on the cheese issue a good crust and flavorful sauce won't be enough to make me a regular read more

Not my favorite. Maybe I just had a bad experience because they were so busy that night. The service was horrible and the food wasn't that good. I don't know what else to say. I hope others have a better experience than we did. read more

Food is good. Very pricey for pizza. Service is terrible, lots of reviews saying the same thing.. wish they'd listen and do something about it. This place could be busier than it is if they put in a lil more effort with customer service and bring the prices down a bit. They should put in more games for adults. read more

Pizza is good but service is absolutely trash. Rude, young kids, no service. Pizza was 20 minutes late when I called in purposefully. I wish this wasn't the only pizza place in town! read more

The most amazing pizza, wings and potato wedges. I suggest you stop by this place is sooooo good. The pasta is great too! read more

Pizza Factory - Pizza Near Me - Taft, California

employees are so rude. cannot even sit and have a good laugh without one of them disgustingly yelling from across the restaurant for us to "shut up" because they still have to "run a business" with no courtesy or humility .. very very disgusting behavior. read more

Good pizza! The salad bar is always fresh and has tons of options! The wildcat special is a great pizza! I recommend the cheese sticks also. The beef ravioli is so good! Customer service needs a little improvement. read more

This place has the absolute worst customer service I've ever seen. Every single time I call in an order I'm put on hold for at least 10 minutes, but it's usually much longer and then I get hung up on. Then when I call back they put me on hold again. I wouldn't mind waiting since they're busy, but they are flat out rude from the second they answer the phone. read more

I just tried to order pizza for delivery here and they told me on the phone that my address says do not deliver to this address, Amanda Garcia. I am not spanish and my last name is Nichols not Garcia. And they wouldn't even let me speak to a manager. I haven't even ordered from Pizza Factory in over a year yet they said the do not deliver was on June 30th and I know for a fact that wasn't me because I was broke two days after my birthday. Good job, I'll be speaking to your manager soon. read more

I opted for the combo they have on the sign, I felt like it saved me quite a bit. About $27 for a pitcher, a large special pizza and bread twists. They have indoor seating, which is a plus. We went as a team and they were very accommodating. It got rather hot inside though, like their AC doesn't work. But when you walk by the kitchen, you can feel the AC. Their game room was down, understandably so. There were mixed reviews of their customer service. I didn't have bad customer service, the cashier was friendly and nice. But a friend of mine, who was at the pizza place the same time, said her cashier was rude & threw straws down at her. I know it's busier than usual for them, since it's such a small town. But our softball team brought them a lot of business, they should be more appreciative. Taking a star away for my friends unsatisfactory customer service. Good food though, had a lot for leftovers the next day. read more

Food was good. However...Not impressed with service. They start cooking the pizza AFTER you show up, even though lunch had started 30 minutes ago. Asked for a whole vegetarian pizza, since I was with a big group that ate vegetarian. Got only half a veggie pizza, and the other half was meat. There was some meat on the veggie pizza too. Will not be returning! read more

I don't know how Taft has such a good batting average when it comes to their restaurants for how small the town is, but I love the pizza here. I can't speak to the customer service complaints that others seem to have, as I've only ever ordered inside in person with no issues. Cool building too. read more

We had a meeting here with customers. Staff was Great as well as the food. They had a nice room for us for privacy. We would definitely go back. read more

Very rude people that work there and the manager is to. I called to make a order. They put me on hold for 15 minutes and then just hung up on me. When I called back they put me on hold again for 4 minutes. When I asked for the manager. They Didn't let me talk to the manager the person just said their busy. read more

AVOID THIS PLACE AT ALL COSTS. I'm a new college student to Taft, I ate down the street at a cafe and went inside the Pizza Factory to view a menu. The waitress was nice, the GM/manager/owner was EXTREMELY rude and made me leave because I had a drink in my hand. There are no fountains to steal soda from. And I was just looking around trying to see the place. Sucks that I cant even get as far as ordering food before I was treated badly. Looks like i will definitely be going to get pizza from the thai food place or somewhere else! AVOID THIS PLACE! read more