The type of pizza you get has more to do with where you are geographically than anything else. Minnesota has its own variety of pizza which is dismissed or ignored within the gastronomic circles. The Pizza Factory stands at the pinnacle of the Minnesota variety of pizza. The crust is there for structural support which is desperately needed to prop up the sweet & spicy sauce that is then covered with cheese, toppings, and then cheese again. Compared to an NY style pizza there is 2.5-3.0 times the amount of cheese on this pizza. The cheese is the "writer, director & actor" with everything else a bit part. The weight of the cheese is so much that it gives way to the need to cut the pizza in a grid of 3x3 inch squares instead of the standard 8 triangles because it weighs so much relatively speaking. This is Minnesota style pizza at its best. If you like it you will love it. read more

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Really disappointed! I've been ordering from this pizza place for years and have always enjoyed their pizza, so I'm really disappointed to have to leave this review. I ordered my usual pizza..half pepperoni and half green olive...and unfortunately, this is what I received. The amount of green olives on the pizza was absolutely excessive. It wasn't just "extra olives"; the entire half was completely covered in them to the point that you could barely see the pizza underneath. The amount made that portion of the pizza essentially inedible. My family and I ended up having to pick off all of the excess olives just to be able to eat a couple of pieces. I completely understand that toppings can vary in quantity, but this was far beyond what would reasonably be considered a normal amount of olives. I've been a loyal customer for years, which is why I'm especially disappointed. I really hope this was just an isolated mistake, because I've generally had good experiences here in the past. I just wanted to share the feedback because this pizza was unfortunately not what I expected at all. read more

Pizza Factory - Half pepperoni half green olive pizza - Pizza Near Me - Big Lake, Minnesota

We've ordered numerous times and always get exactly what we ordered. It's been ready at the time they say and we've never had to wait longer. Friendly employees and Great Pizza. read more

SO BAD !! Been a big lake resident over 10 years used to love pizza factory and we ordered weekly, however after ownership change in 2024 prices went up and quality went WAY Down now pizza is PAPER THIN and burnt crust chunks under the WHOLE pizza EVERYTIME from NOT cleaning thier ovens (assuming) We had 3 HORRIBLE pizzas in a row and will NEVER order again the cheeseburger pizza @ PRIMO PIZZA in monticello is our new Favorite !! SO SAD when places are So GREAT then Sell and become HORRIBLE!! SPEND your hard earned $$$ on a BETTER pizza then this place !! Hope this helps OTHERS not have this experience and waste $$$ read more

Order pizza for pick up - was to be ready at 7:10 Was done at 7:40 No apology nothing! Well done does not mean burnt ! Very disappointed ! read more

First off I love the pizza factory Best pizza , but tonite was a bad experience. I use the delivery service because im in excruciating pain from my rare disease. I order Cheeseburger pizza with a 2 liter of the rootbeer. They forgot the pop. Reason why I'm upset is because I had to pay a delivery fee that wasn't liven up too, I also had to wait for them to delivered to another person before I got my pop. I called them And all they could do was apologized. what should of happened is you should of wave that delivery fee . Actually you should get rid of the delivery fee all together. i Will never use the delivery ever again because being pain getting your order messed up took a toll. I had to take all my might stay in grace when I was so irritated. Again I love your pizza but not your delivery. i know you guys make mistakes I understand but when you don't fix the deliverly fee When the delivery wasn't properly deliver isnt treating customer right. I hope the owner reads this. Again you guys have the best pizza but need to work on customer service. Today you only get one star read more

Warning...Pizza Factory in Big Lake, MN will give you a surprise at the end of the meal... a bill that is higher than what the menu in the restaurant and online website shows. I was charged $5 more for an $8 item. Spoke with manager at the location and he was unapologetic for the deceptive pricing... claimed they were in the process of updating their menu... it's a process... funny how they could update point of sale for new prices, but not the website or in store menu or waitresses. No signage or communication until payment. Have been a customer for 5 years... but I will no longer patronize this company. read more

Absolutely awesome Pizza! Almost too many choices to blend! Staff very good! Delivery always ahead of what was told!

Stopped in for lunch, service was quick, Pizza was excellent! Staff very friendly. Will be stopping back in next time through town.

Just finished and I wish I took some pictures. We got a side salad, regular salad, spaghetti with red sauce and garlic bread oh and let's not forget the large meatless marvel and pepperoni. Everything was delicious and hot. Place was clean and the service is truly amazing. She was helpful always fill out drinks and checked on us a few times. Definitely found a pizza place I'll continue to visit. Please it's within walking distance from my place. read more

I've ordered delivery two times. Both times offered good customer service coupled with a delicious experience! They quote realistic delivery times and always show up a little before. The pizza has been hot and I like the thin crust and the sauce as well. Toppings are fresh which is a relief! I've been pleasantly surprised by this place. Don't let the reviews below scare you. This is a great pizza joint! read more

Good food and pizza here. The price I don't know if they are the best, but the food is good. It is typically take out, but they do have indoor seating that is never really that busy... read more

Tasty sauce, bendable crust, gooey pizza, pretty close in its goodness to the pizza mastery of the (former) Pizza Factory in Monticello, Mn. I felt so lucky to have such good pizza right here, close to home, now never more. Although the two are unrelated according to the staff at the Big Lake, Mn location. Go here. It's worth the little drive for a good pizza! read more

My first pizza was RAW, and my second pizza was completely BURNT. It took forever for them to bring the pizza. We were told 30-45 minutes and ended up waiting over an hour. They kept saying "it'll just be 5 more minutes" over and over for 25 minutes at the least. I have never been more disappointed. We were originally going to dine in, but it took so long we had to take out (we had two hours until an event and we had 20 minutes left until it started). They were extremely slow and took their sweet time. They claimed they were "busy" but there were only about 3 families in there. The table we got was still dirty. They just watched us as we did what was supposed to be their job (cleaning the table). It was very unprofessional and everything was dirty. The floors looked to be unswept for days. It made me lose my appetite. These people need to get paid less if they do less! If I could give negative stars, this would be the time. We are extremely disappointed to say the least. read more

The best pizza in Big Lake hands down!! Great delivery drivers to boot!! Love supporting small town pizza places!! read more

Has gone downhill the past few years. Still a family favorite though. Cant go wrong with a cb breaker and cheese bread.

Location in Big Lake is closed so we were really disappointed and ended up driving to Ramsey for pizza instead

Absolutely delicious pizza! Great crust and toppings were so yummy! Husband had spaghetti with cheesy bread and he absolutely loved it! We will definitely be back!! Great food at a fair price,friendly people ....can't beat that combination!!! read more

the pizza here is amazing. never disappointed. tons of toppings. soo good. friendly and fast service. definitely will be back and totally recommend this place read more

Let me start by saying this is really good pizza and I come here often, but I am again sitting in the lobby 20 minutes after the time it was said to be done and another 15 to 20 minutes away from receiving it and this has been the pattern now the last 3 or 4 visits. You have the history and the data, look at the trends and establish your peak days and times and staff accordingly or I'll give my money to someone else. read more

Great pizza. They don't short you on toppings, the sauce is good and the crust is nicely done. We have had this pizza for years and have never had a problem. We always do pickup. The price has also been the same for years. If you eat in, it's generally not very busy. Lots of takeout and delivery though. read more

The pizza is really good and the prices are super reasonable. The customer service is crap though.

I order late meaning 8pm or later so time is never a problem but what I can comment on is the flavor which is good it's one of my top 2-4 pizza places for flavor. The price is very good compared to my favorite pizza place. My normal pizza place is top of the line but too spendy definitely not something I'd buy very often being there are other not as good but still good far cheaper places like here. read more

Pizza is always more than acceptable. Phenomenal in my opinion. The staff are always wonderful and friendly the times I've ordered for delivery or frequented the establishment. read more

Best pizza! Wish they had online ordering. Been asking for wings for years. Garlic bread is not garlic bread. Think they forgot the garlic.

Can't go wrong with their sauerkraut pizza!!!!!!! So good!!!!!! Good prices, love their location in that old building. Only gripe is they don't have shrimp dinners with soft broasted potatoes like you can get at the NSP location. read more

Pizza Factory in Big Lake has the BEST pizza! Great prices, friendly and helpful staff. I would definitely recommend!

Doesn't taste right and is pretty spendy for what what you get. Sauce taste bitter/sour and cheese taste extra odd. Maybe I was just lucky and got old ingredients... Don't get me wrong, I will still go here because their dinning area is very nice (and the only Pizza Dine-In place in Big Lake) and I'm hoping I just got a bad pizza. read more

This place used to be a great pizza place. Not anymore. Pizza was burnt with no cheese around the edge. Garlic toast was not toasted at all and smashed with no marinara sauce for the 2nd time in a row. I wont be ordering food here anymore. read more

Best pizza in Big Lake, no questions. Better prices than most, but definitely the best tasting and worth it!

This place is awesome! It's kind of a hole in the wall but the pizza is delicious! Be prepared to wait, but the food (and the prices) are worth it. Super basic menu, they focus more on taste than variety. Seriously though, great pizza. read more

So good! Lots of cheese, and a crispy crust! I drive through Big Lake just to pick it up on my way to the cities. Great price too! I have never been disappointed. read more

Horrible service wouldn't recommend. The rudest person that I have ever talked to in my life I understand that you are busy but you can still answer the phone in a professional manner. Lost my business read more

I'm never ordering from Pizza factory again! They took an hour to get it to my house which is five minutes away and the pizza was cold. I am so disgusted with their service 10/10 DO NOT recommend read more

I really like the pizza, but I absolutely HATE that there is no website to see any weekly specials, specialty pizzas, appetizers, or anything. I hate it even more because I can't see the prices of stuff and the price always comes out feeling like so much more than I intended because I couldn't price it all out beforehand. Seriously, what kind of delivery restaurant doesn't have a freaking website? read more