First I have to say..
The service SUCKS!!!! Oh and thanks mainly to the manager Marlon who unfortunately was our server if you can even call him that!
My husband and I sat at one table and our daughter and her 3 friends sat at another near by.
The first waiter, who approached us was named Ben he was very nice. He took our drink order , and then, after that, I never saw him again at least not at our table.
Then another guy comes up to take our order "Marlin"
When he came up to ask us our order, I had some questions because I'm a vegetarian. One was about their stuffed artichokes and if it had chicken broth and he said yes, everything has chicken broth on the menu except the salads. Really?! he then went on to mumble how they don't have to put chicken broth in it if you don't want. well, thank goodness that I asked, because why doesn't it say anywhere that there's chicken broth in all of their dishes?
I ordered the Caprese salad it's Fresh Mozzarella with tomato and basil. I asked for a side of avocado and olive oil, and lemon on the side. He the scolds me that it doesn't come with dressing. Again, I said olive oil, and lemon on the side.
What I received was ..
Peppers, Olives, a small piece of lettuce, thinly sliced tomatoes and about 8 small mozzarella balls.
No oil no lemon but a lemon oil dressing when I asked where the lemon and oil was, he said that's it and pointed to the lemon dressing.
A busboy was kind enough to bring lemons.
But this was supposed to be my appetizer and instead, it was served as something for my husband and I to share.
What they served me was NOT what I ordered. They also didn't ask if we were going to be sharing the Caprese salad. They just assumed that it was going to be shared.
I also ordered a margarita pizza with extra cheese .
My opinion lots of Extra Bread
And not cheese.
The first waiter Ben gave us water because we weren't ready to order drinks. We were never ask again for a drink water, and my husband wanted wine, but nobody ever came back to ask us if we would like to order drink so water was it. matter of fact, nobody ever came back to the table again to ask us how the service was or how the food was or even refill those water glasses.!
My husband's chicken Parmesan and salad came at the same time instead of his salad coming in my Caprese so we could eat our appetizers first. So my husband eats his entree and appetizer at the same time.
We had to ask for more bread, because the one kid took our bread away thinking we're finished eating.
I ordered a Coca-Cola and the glass had lipstick on it.
The manager/ waiter Marlon treated us like we owed him money or kicked his dog We were pretty confused on the bad attitude he had.
When I asked him questions, he was short and rude with me. I don't care if the place was busy you should never treat customers like that.
They also add 3% service fee on all CC. So I was charged 6% on 2 bills.
Was the food good? Yeah, it was good
My husband liked his dinner .
So here's the breakdown of this experience that ruined the rest of my evening.
Cons:
*ZERO greeting from the hostess, but not surprised.
* Marlon, the rude, unprofessional waiter manager, with a despicably bad attitude!
* dirty water glass
* no one ever approached the table for a drink order after water.
* And since we were only drinking water, they never even filled the water glass.
* no one ever approached the table to see how the meal was. EVER!
* assuming that we were sharing a Caprese salad when it was actually my appetizer and my husbands salad was never served at all, except with his meal. Why wouldn't you ask? Are you sharing or is this going to be your appetizer or your main course? A Server should never assume.
* receiving peppers and olives in my salad when I was supposed to get mozzarella, tomato and basil and a side order of avocado. When I asked the server, Marlon, if I was supposed to get peppers in this he abruptly, in a rude tone, said yes, I looked at the menu and the answer is actually NO!.
The only thing they got right was the mozzarella and tomato. I never even got the basil.
* Being shamed for asking for olive oil and lemon. And instead got some lemon oil dressing.
* When clearing the plates of the Caprese salad, the bus boy also took our bread because he thought we were completely done with our meal and our bread was also supposed to be for our main course. we had to ask for another basket of bread.
* 3% surcharge per credit card for our food and my daughters.
*Dirty Bathroom
PROS:
* Good Caprese salad minus the peppers
* my husband liked his Parmesan and salad.
This is probably the worst service I've ever received in any restaurant !
The food is not good enough to come here and be treated like shit and have literally every single thing go wrong !
To me, this was a waste of over $140.00
As you can read I am seriously pissed! read more