Just got in yesterday and quite a pleasant experience. The access street is quaint with the hotel…read morelooking pretty majestic for my tastes. Staff was very friendly and helpful. Their English speaking skills were very good and the process was smooth. The next step was to have a ceremonious glass of wine and what a beautiful restaurant with a full separate bar and lounge area. The views are amazing of Lake Luzern and the historic area. Absolutely stunning vies and great experience. So happy Viking put us up here for our first time visit to Switzerland.

We paid $750 a night, and we had no view of Lake Lucerne. For an extra $200 a night we could…read moreupgrade to a lake view room. We declined the extra expense. This hotel was booked through Viking Cruises for the end of our river cruise. It is a beautiful hotel with really good customer service. The morning breakfast was included with our package, and it was very good. Besides the price the other complaint that I had was that the stand-alone shower was smaller than the one on our cruise ship.

Beautiful view, good quality fondue and whole lot of white wine in it lol I felt it burnread more

We came here for fondue. We knew it was $35 per person and it was simply fantastic. Maybe the…read morebest thing I've eaten on my 13th day of vacation and I don't eat much cheese. My wife ordered the large expensive dark beer and absolutely loves it. Yes it's expensive but enjoy one of the best meals you can. Hope you get the server Ivan who is really good.

Can't beat the location, walking distance to Chapel Bridge and Old Town, the stop to the bus to…read moretake you to Pilatus is right outside and the train station is 10' away. Of course the price is expensive, small lobby and can be jammed when the tours come in. A decent buffet breakfast for 35 or if you have ambassador / elite status is pretty good

Great location. Close to the Chapel Bridge and old town area. Many food and drink options within…read morea short walking distance. Staff was professional and courteous. Rooms, which are relatively modern, were clean and well maintained. The breakfast buffet was outstanding. Rooms were generally quiet, but we were staying in the fifth floor. I heard some comments about music noise from someone in our tour group staying on a lower floor. I would definitely stay here again.

We were pleasantly surprised by this hotel. The staff was friendly and attentive. The room was very…read morecomfortable and inviting. The breakfast and the breakfast staff really made our day. This was probably our favorite hotel in Switzerland.

This is a modernized boutique hotel within walking distance of Lake Lucerne, restaurants and shops…read more Under normal circumstances, I would write a good review for this hotel and the room; however, I left with bed bed bug bites all over my body (chest, arms, back). Therefore, I can't. On the second night of sleeping at this hotel, I noticed that I had uncontrollable itching on my arms and back, but discounted the issue as just a few bug bites. Fast forward to my third day, I had even more bites on my body with even more discomfort and itching. The itching wasn't a fun experience in winter especially when you have layers of clothing on and are trying to itch your way through 2 jackets. On my last day at this hotel, I noticed dozens upon dozens of bites across my entire body. I also had uncontrollable itching and burning from the scratching. My mother (who shared the same room with me) had the same problem, too. Her bites were primarily on her back. Upon looking at the white sheets, I noticed several blood spots scattered around, which is typically a sign of bed bugs feeding. This incident has caused us severe discomfort on our travels back to the United States. Not only that, we will have to treat all of our luggage with high heat to eradicate any larvae or live bed bugs. As for the the continental breakfast, I thought it was disappointing. We only ate the breakfast one out of the four days of our stay. That was largely in part of the bad food. My last complaint was that our espresso machine in our room didn't work. It only spewed out hot water. I wish I could have rated this hotel higher because the suite we stayed in was beautiful. Unfortunately, the cleanliness standards were a major issue.

This has to be one of the best places I've stayed at in Europe. It's a small quaint place just 15…read moremin walk from old town and 5 mins from new town. The staff is super friendly and eager to make your stay pleasant and comfortable. The rooms and clean and comfortable with beautiful views windows to look out at. They have shared bathrooms but they are always clean and ready to go. They serve a traditional breakfast here with wonderful breads, cheeses, cereals, sliced meats and fruit. Just what you need to start the day off. I would highly recommend this place to any travelers. I'll definitely stay here again the next time we pass through.

We found this hotel b&b online. There were 4 of us including a 9 year old. We loved the owners…read moreand overall it was an excellent value that included breakfast and only a 15 minute walk to the Old City

My husband and I were on our honeymoon from The U.S. and we found this hotel by chance. The staff…read morewas extremely friendly and the location was perfect. There were so many amenities available - like their sauna, gym, and infinity pool. We could have just stayed at the hotel for the entire week without leaving! They even had an in-house movie theatre. We were welcomed with champagne and flowers in our room upon our arrival. The food was also excellent. They have several restaurants but open 4 for the season. My favorite one was their French restaurant. Everything was cooked to perfection and the service was outstanding. My husband and I would love to come back here again the next time we are in Europe.

The worst hotel ever... we were tourists who were visiting the Bürgenstock region..& were lost…read moredriving on their 'private' street. Since we are not familiar with the regional language we couldn't read any signs that couldn't mentioned that that was a private road. When we saw that the raid was blocked we called them from their entrance if they could open the barrier & let us pass cause the road was extremely narrow & impossible for us to back up & NOT safe at all, we even had young kids in our car! But they very sternly refused to open the barrier which forces us to back up our car which couldn't have lead us all to fall off the cliff!! They're very very rude, not cooperative, & definitely not tourist friendly!

Amazing location and splurged a bit for the nicer rooms. Very swanky place. Love the fact that…read morebreakfast was included but make sure when they ask if you want fried eggs to say yes. We made the mistake of saying we will wait for our friends and they never came back. Lol When going to the city make sure to pin where the elevator entrance is or you will be making a long hike back up some stairs. We made this mistake and sobered up quick.

This review is for the "American Bar." Pro tip, look for the elevator to Gutsch in google maps. The…read morefree funicular takes you all the way to the top for a fantastic view. We first try to get seated at the restaurant patio around 3pm but the host said that we weren't allowed to have only drinks on the patio and pointed us to the "American Bar" I'm not sure why they called it that as it as there was no signage indicating that was the bars name. Anyway, I digress. The American bar was a great vibe and their comfy leather couches made you want to spend the afternoon drinking cocktails paired with chocolate and complimentary olives and almonds. An afternoon well spent!

Perfect in every single way. Amazing room, incredible stunning view, kind and considerate employees…read morewho went above and beyond. By far the best hotel experience I have ever had. Cannot wait to come back. P.S. look at this view from the room.

The hotel is situated in the old town. We had a room with river view and balcony, which is…read moreabsolutely worth the additional price. The deluxe room was small but clean, the beds were comfortable. The view of the river, Jesuit church and mountains is just amazing. Just a few steps from the hotel are great caffee shops, bakeries and restaurants. The hotel restaurant is excellent, too.

Located near the river and the train station this hotel is great for whatever you are doing in…read moreLucerne. The rooms are good size. The bathroom is large and had a walk in shower. The staff was excellent. Shout out to David at the front desk. His suggestions for things for us to see and do were outstanding. The buffet breakfast checks all the boxes for your early morning needs. The workout area and spa are much better than most what other hotels offer. The rain shower in the spa is a do not miss.

It was a good hotel in a good location. It's close to everything including the train station. The…read morerooms are clean and modern. The view of Lake Lucerne is a bonus. It was nice to wake up to a beautiful view daily. There are a couple of reasons why I'm giving them a 4 star review versus a 5. We never received wash cloths the entire time we were there. Is there a shortage of wash cloths? The shower/bathtub doesn't drain very well unless you totally remove the stopper. The duvet cover on the bed doesn't hang over the sides. It's as if it's too small for the size of the bed. Fortunately, the bed was comfortable. I did like the fact that there were 2 pairs of slippers. We had a Nespresso coffee machine in the room. Our housekeeper always had the room cleaned in good time. We never actually saw the housekeeper. There's a robot named Jeeves who can deliver snacks and drinks to your room. Perhaps I should have called Jeeves to deliver some wash cloths. Other than that, it was a good 4 star hotel stay. I think the high Swiss rate is for the location. We couldn't have asked for a better location.

Hotel is very clean, has comfortable bed/bedding. The front desk staff are very friendly. Most of…read moreall, great location, minutes away from the Chapel bridge and the train station. We enjoyed our stay and would love to stay at this hotel again.

The rooms are tiny for exorbitant rates, but that's the case for just about any hotel in Lucerne…read more There is no complimentary breakfast, the air conditioning struggles to keep up with the stifling summer heat, and balconies offer unappealing views of a courtyard. But the hotel's proximity to the city's main ferry and train station is optimal and the reason you stay here.