Yelp Review 2026 #87: Looking at Google Maps, this hotel seems like it's right outside Luzern Hauptbanhof but it's actually not. It's at least a 7-minute walk from the station which is not bad. The hotel we wanted to stay at was fully booked and next best thing was Radisson Blu. It's tuck behind the station in a quieter area. As much as I want to find things to hate about this hotel, I just can't because the staff was incredibly friendly and helpful. We arrived here from 1.5 hour train ride from Zurich, still half-asleep. We were not expecting to be able to check in but they stored our luggage for us. As an introvert, it takes a lot for me to joke around with random people and starting from the front desk, I felt at ease. I was minding my own business checking out their robot butler, Jeeves and the concierge was telling me all about it in a non-annoying way. So, we started joking around and laughing and the front desk crew joined in. What a good first impression! We got upgraded to a bigger room with a view of Lake Luzern. I thought I had already posted pictures from this hotel before deleting them but I'm now realizing I most certainly did not! But the room was very spacious. Plenty of room even with 2 large suitcases, shopping bags, totes, and 2 backpacks. The bed was very comfy. I took well-rested naps in the afternoon and 8 hours of deep sleep at night. They have a decent gym. There's a restaurant at the ground floor to the right of the lobby. A few of elevators. The weather in Switzerland in May can be sunny and cool to cloudy and rainy or just downpour for half a day. I packed a poncho, a rain jacket, and a winter coat for when I go to the mountains. I refuse to bring an umbrella. Some hotels in Switzerland have umbrellas free to their guests, some you have to rent, some don't offer umbrellas at all. So, in my years of travel experience, I learned to be self-reliant and pack what I could need. The toiletries didn't smell bad but it wasn't my favorite. It was generic. Free bottles of water daily not that we needed it because Swiss tap water is the best. It's parallel to a walking path. Some restaurants outside. Close to KKZ. In short, we had a great stay here. PS: I did find pictures I took of this hotel! read more

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It was a good hotel in a good location. It's close to everything including the train station. The rooms are clean and modern. The view of Lake Lucerne is a bonus. It was nice to wake up to a beautiful view daily. There are a couple of reasons why I'm giving them a 4 star review versus a 5. We never received wash cloths the entire time we were there. Is there a shortage of wash cloths? The shower/bathtub doesn't drain very well unless you totally remove the stopper. The duvet cover on the bed doesn't hang over the sides. It's as if it's too small for the size of the bed. Fortunately, the bed was comfortable. I did like the fact that there were 2 pairs of slippers. We had a Nespresso coffee machine in the room. Our housekeeper always had the room cleaned in good time. We never actually saw the housekeeper. There's a robot named Jeeves who can deliver snacks and drinks to your room. Perhaps I should have called Jeeves to deliver some wash cloths. Other than that, it was a good 4 star hotel stay. I think the high Swiss rate is for the location. We couldn't have asked for a better location. read more

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Located near the river and the train station this hotel is great for whatever you are doing in Lucerne. The rooms are good size. The bathroom is large and had a walk in shower. The staff was excellent. Shout out to David at the front desk. His suggestions for things for us to see and do were outstanding. The buffet breakfast checks all the boxes for your early morning needs. The workout area and spa are much better than most what other hotels offer. The rain shower in the spa is a do not miss. read more

For as beautiful as Lucerne is, I expected so much more from our booking here. The wi-fi is decent. It's expensive for the area. There's little value. The room is spacious which is a plus. The staff is pretentious, rude to customers, the room is filthy and it's sad. The AC doesn't work, the towels are old, frayed and scratchy. There's pink mold in the shower and dirt caked everywhere. The duvet on the bed has hairs in the underside and is tattered and stained. Eww just eww! I see the nice hotels across the lake and wish we there instead. This is a horrible part of town and if you're not a local, this hotel will discriminate against you instantly. read more

I write this review with potentially dire results as I am still staying here for an other night. This is easily a 4 star hotel with a nice gym, sauna and steam room. Unfortunately I needed to take some stars away for a few of my hurt feelings. First, it was/is raining, when I asked for an umbrella they simply said they were out. No, "I will ring you when we get one" no "I am so sorry, we are working on getting more" just "other guests have them" . Fine not a huge deal.... Number 2 star removal, my wife and I travel to Europe every year for the last 15 years for her birthday, every hotel has either upgraded us and/or provided a little happy birthday welcome gift in the room. Sometimes it's a cookie something's it's a bottle of wine. Radisson is the first, in 15 years, to do nothing! And today is her actual birthday, not like it was a few days ago or sometime this month, it is today. I understand I may have been spoiled by all the other great hotels that went above and beyond to provide a Little something extra to make the stay that much more memorable. I will tell you what that $8 bottle of wine or $5 piece of cake is nice and I noticiable missed it here. The last removal of a star came from the absence of any body lotion or creamer for the coffee in the room. Again these are all small things but why stay somewhere that is not getting the small things right? read more

Radisson Blu Hotel Lucerne - Needed a sip of tea after the absence of umbrella availability. - Hotels Near Me - Luzern, LU

Stayed here over Christmas this year and I was very impressed. Luzern is so beautiful and this hotel is in the perfect location, centrally located right near the train station and across beautiful Lake Lucerne. The hotel has a great contemporary European feel, very sleek and modern. We were on the top (5th) floor on the lower end of the units (room 507 and lower.) The one unfortunate thing about this end of the building is there is another apartment building of the same height directly across from it. The apartment building also looks upscale with large windows so it was actually fine to be able to peek inside their apartments at night. :) We were traveling with friends who were in 508 and the one thing I noticed is while their view was unobstructed, their room was also smaller. I guess that's a tradeoff for having the better view? The rooms have sort of a minimalist feel to them. A lot of subdued colors and long lines. As soon as I stepped into the room, the first thing that came to mind was "Sprockets". Anyone remember that skit from Saturday Night Live with Mike Meyers? "Now ve dance!" Lol. The other thing that's really cool is all the frosted heavy glass. The bathroom is spacious and has the entire back wall behind the tub in frosted glass so if someone is showering, you can see their silhouette through it. It looks especially cool at night when the room is dark. Keep in mind this could also be bad if your partner is asleep at 4am and you wake up and want to take a shower. The light could wake them up and then they wouldn't be able to fall back asleep making their entire day tired and miserable and they blame it all on you so when you suggest hiking up Mount Rigi they passive-aggressively roll their eyes and say "sure, I'm way up for that." Not saying this actually happened of course. :/ Anyway, the staff is super friendly and the hotel restaurant and bar (Luce) is also fantastic. A bit pricey but definitely worth the cost. read more

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Very nice and stylish hotel. We were upgraded to a suite because of my gold status with Club Carlson. The suite was beautiful and they had a welcome note with a bottle of water and buttered soft pretzel waiting for me when I checked in. The staff was lovely. And the breakfast in the morning was AMAZING. I would have rated 5 stars; however, there were two issues. The first was the smell, it had a slight tobacco odor. I think the previous occupant of the room was a smoker and left some of the smell behind which caused some problems with my sinuses. Secondly, there was only two pillows on the bed (for two people). I need a second pillow to sleep and found myself waking up in the middle of the night. I didn't want to bother the front desk after midnight, so instead I used my travel pillow as a second pillow (which was not comfortable on the bed). Highly recommend (but ask for extra pillows!!!) read more

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Nice hotel In a prime spot, close to water, close to the SBB station. Safe spot but then again I didn't come across any place in Switzerland that didn't feel nice and safe. Love this hotel, the room we had was gigantic. King size room but so much seating area, a table, an armchair, closet plus extra closet area, soaking tub in the middle of bathroom, nice modern shower stall, and the best was floor to ceiling windows all across the place. If only all hotels could be this huge read more

What a VERY COLORFUL 'Radisson Blu Hotel Lucerne', in Switzerland is! My first impression reminded me of the TV series 'Mad Men', set back in the 1960's... and I do mean this in a nice way. The staff is very polite, the hotel and the rooms are very clean. The beds are very comfortable and the air conditioner kept us cool in the hot month of July. The Wi-Fi in the rooms was excellent. The bathroom is also very modern with an entire frosted glass wall in between the room next to the bed. The drawback of that is it leaves a silhouette view from the room. It also lights up the room that will definitely hinder someone trying to sleep at night. But in all, this hotel was very enjoyable! read more

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Stayed at this wonderful, modern, chic hotel for 3 nights and had a pleasant experience. Hotel staff, especially the front desk staff were very helpful and kind. I had a 1 King bedroom with lake view and the room + view is spectacular. It is very clean, modern, and a great space to come back to after a long day. The reservation comes with breakfast and the breakfast spread is awesome! The location of the hotel is convenient because it's it around the corner of the train station and walking distance to the lake, old town, and numerous restaurants and activities. I will most definitely come back to stay here in the future. read more

Great hotel with a breakfast buffet. The Swiss are well known for their customer service and this place did not disappoint. Rooms were spacious and even room service was not completely outrageous. Sheets and room were very clean. The lift (elevator) was a little small so be wary if you have a lot of luggage. You will also need your key card to activate the elevator and the lights in the room. There is also a lot of space for the closet and luggage. Our room had a safe , minibar and plenty of outlets. Free wifi that is very fast too (we were about to stream netflix. Sorry for hogging bandwidth). Train station and the lake are within very short walking distance. Most things in old town are within a 10-15 min walk . Great way to burn off all that fondue and rosti and Wiener schnitzel. Will definitely stay here again read more

Very nice but a joke when it comes to the shower. Very chic having no door but walking on a wet floor is pretty flakey. That and having zero room service for the two days on site. No made beds. No nothing. Then you have the fact of having one, one bar of hand soap in the entire room. Go somewhere else for breakfast. Not worth being free as they have a backed up line for eggs with one cook and a 2'x 2' griddled. He could cook two items at a time. Luke warm coffee and bacon soaked n grease. I guess it's a European thing - poor service, poor attitude, no assistance at all. Not what I would expect on a Viking tour. I will not be back to that Radisson or any other. read more

My wife and I stayed in this hotel as part of a Viking river boat cruise package. We had compared the Viking package price with the prices of other hotels and we found that the deal was about the same or better than others. As noted in other reviews, we normally opt for smaller hotels without room service, fancy lobbies and the like because we do not use those services or facilities and do not like paying for them. BUT, if the price is the same, why not! We were NOT disappointed. This Radisson Blu was PERFECT in every respect except for the idiotic shower enclosure popular throughout Europe. Apparently, Europeans are not familiar with the concept of showering. Standard European shower enclosures have HALF glass shields. Water goes EVERYWHERE. The floor ends up flooded (and slippery). Not as problem as long as YOU, the resident, is aware and perhaps lays down a towel on the floor in addition to the floor "rug." On the other hand, this arrangement MUST have negative consequences for hotels because of leakage and water damage. The service in this hotel was wonderful. The hotel is located literally around the corner from the Lucerne railroad station (making side trips to Bern, Basel and other cities quite easy), a concert hall and the harbor/old town area. It was an easy walk to either side of the river (the other side accessible by any of several bridges, two dating back to medieval times). The front desk people were friendly and very helpful. Breakfast was AWESOME. Finally, while many hotels charge for wi-fi connection, the service is included at the Radisson Blu Lucerne. AND, it was FAST wifi service with a strong signal. Due to limited English language television offerings, my wife and I were easily able to stream video on my Samsung Galaxy 2 tablet in the evenings. If the price is right for you, I can highly recommend this hotel with no "reservations." (sorry about the pun. couldn't help myself!) read more

As a Radisson Gold member, I was disappointed that this hotel did not attempt to even try to accommodate me with a small upgrade (corner room, view of the lake, etc.) with its over 189 plus rooms! Front Office staff gave me a cold look when I asked! They said that as a Viking River tour participant, we were given superior rooms. Hmmm....is that an upgrade??? I have always been a faithful Hilton Hotel customer and must say that Radisson could GREATLY improve on its customer Service! Viking there are two Hiltons in Lucerne, if you're rated #1 as a river boat cruise, you can upgrade your hotel stays to Hilton! read more

Frankly, the Radisson Blu Hotel Lucerne is the worst four star (supposed to be) hotel in which I have ever stayed. The hotel is in a rather shabby area of the city, a few blocks away from the main railway station. The bulk of the staff seem unmotivated to assist guests, and they try to enforce hotel directives which make no sense. At the bar, the bartender was very curt. On the first evening my wife and I were seated at the restaurant (Luce) and ordered dinner drinks and a pizza. Some time after being served the drinks the waiter returns and states the pizza cannot be served to us as it is only available through the room service menu although, he stated, their own kitchen would cook it and most likely he would be the person who would deliver it to our room. When we left the restaurant the front desk confirmed said directive. Upon returning to our room we ordered the pizza once more, only to encounter additional obstacles which necessitated me going downstairs to the front desk again, asking for the manager on duty. Once this was done, the problems seemed to be corrected. The pizza was finally delivered to our room, close to an hour after the entire process commenced. The pizza had as much flavor as a discarded cardboard box. Later, when we inquired about fresh coffee being delivered to our room in the morning we were directed to the self serve Nescafe instant coffee packages in the room. The temperature in the room (which cost over $350.00 per night) was impossible to regulate, even with staff assistance. Our room had the view of an apartment building across the street, where we could almost read the newspapers being read by tenants. No privacy in our bedroom unless the curtains were completely drawn, making our room (all shades of grey) gloomy. Only a duvet was available for the bed, which was worthless in an already hot room. Had to ask for a bed sheet as replacement each day. No face cloths in the bathroom, and had to be requested daily. The bathroom area lights were regulated by a single switch, which meant that all bathroom area lights (the bathroom area does not have a door) would be turned ON by anyone getting up in the middle of the night, waking anyone else trying to sleep. Only ONE hook in the bathroom area on which to perch any/all wet towels. Shower water seeped under the glass shower door, making part of the bathroom floor wet and slippery. Well, gentle reader, you get the picture of how unsatisfactory was our stay at the Radisson Blu Hotel Lucerne. Have no idea were that vaunted Swiss hospitality hid during the days (Sept. 6-8, 2019) my wife and I stayed at the hotel. What a total waste of money! read more

Nice and modern hotel. My room had a view of the lake and train tracks... Very noisy in the morning due to train activities. Quite pricey. read more