Just got in yesterday and quite a pleasant experience. The access street is quaint with the hotel…read morelooking pretty majestic for my tastes. Staff was very friendly and helpful. Their English speaking skills were very good and the process was smooth. The next step was to have a ceremonious glass of wine and what a beautiful restaurant with a full separate bar and lounge area. The views are amazing of Lake Luzern and the historic area. Absolutely stunning vies and great experience. So happy Viking put us up here for our first time visit to Switzerland.

We paid $750 a night, and we had no view of Lake Lucerne. For an extra $200 a night we could…read moreupgrade to a lake view room. We declined the extra expense. This hotel was booked through Viking Cruises for the end of our river cruise. It is a beautiful hotel with really good customer service. The morning breakfast was included with our package, and it was very good. Besides the price the other complaint that I had was that the stand-alone shower was smaller than the one on our cruise ship.

This is a 5-star hotel all the way! Hotel Schweizerhof Luzern is one of the most beautiful and…read morenicest hotels I've stayed at. Its location is primo, right along the Lake. Directly across the street is beautiful Lake Lucerne. Our room was very nice, and my only criticism is the bed is too firm for my liking. However, that seems to be the norm in Switzerland, as other places were similar. I really appreciated the spa area on the 5th floor. There is a dry sauna and steam sauna plus resting areas with day beds, and showers. Additionally, the flowers and plants within the hotel were amazing. The arrangements were so nice and healthy. That was such a nice touch to enhance the beauty of the property. The breakfast provided by the hotel is also very good. I also appreciated the complimentary sparkling water and soft drinks in the rooms mini bar. The tap water is unbelievably delicious and has a nice mouth feel. It is clear the water in general is soft. After showering my hair felt soft, and using the Dyson hair dryer provided made my hair feel soft and silky. It really is the best of the best, I'm so lucky to have stayed here.

Absolutely unparalleled quality of service- the staff made us feel right at home and pampered, and…read morehelped us in any way they could. Also the rooms...wow! I had the best sleep of my whole vacation here. And the little surprise treats really made the time here feel special. Not to mention the location- perfectly walking distance to both the train station and the city center. Unexpected bonuses are powerful A/C and perfect sound-proofing and blackout shades. I would live here if I could!

Amazing location and splurged a bit for the nicer rooms. Very swanky place. Love the fact that…read morebreakfast was included but make sure when they ask if you want fried eggs to say yes. We made the mistake of saying we will wait for our friends and they never came back. Lol When going to the city make sure to pin where the elevator entrance is or you will be making a long hike back up some stairs. We made this mistake and sobered up quick.

This review is for the "American Bar." Pro tip, look for the elevator to Gutsch in google maps. The…read morefree funicular takes you all the way to the top for a fantastic view. We first try to get seated at the restaurant patio around 3pm but the host said that we weren't allowed to have only drinks on the patio and pointed us to the "American Bar" I'm not sure why they called it that as it as there was no signage indicating that was the bars name. Anyway, I digress. The American bar was a great vibe and their comfy leather couches made you want to spend the afternoon drinking cocktails paired with chocolate and complimentary olives and almonds. An afternoon well spent!

Perfect in every single way. Amazing room, incredible stunning view, kind and considerate employees…read morewho went above and beyond. By far the best hotel experience I have ever had. Cannot wait to come back. P.S. look at this view from the room.

The hotel is situated in the old town. We had a room with river view and balcony, which is…read moreabsolutely worth the additional price. The deluxe room was small but clean, the beds were comfortable. The view of the river, Jesuit church and mountains is just amazing. Just a few steps from the hotel are great caffee shops, bakeries and restaurants. The hotel restaurant is excellent, too.

We stayed at this hotel during our trip. We were here for 2 nights. The room was spacious & it was…read moreso nice that they had air conditioning in the room, it was actually one of the only hotels during our trips that had AC. The front desk staff was friendly & helpful. I didn't have an adapter for the electricity and they have some that you can borrow and return during check out. Our room was cleaned daily. They have a very nice gym & common area. Highly recommend, as it is perfectly situated within walking distance of everything!

Truly a unique hotel! This is not a hotel for the young as X rated images grace the hotel walls and…read moreceiling! Very dark decor: black walls with red glowing bed side tables! Is this the red light district? Beyond the uniqueness of the hotel: the space of the junior suite rooms are great! Lots of room to have a party! The room have two big windows: windows face beautiful downtown and a big clock that goes off on the hour! As for comfort: the beds are big but horribly uncomfortable! The shower is small but of course there is a big bath! As for food: the breakfast is horrible! I couldn't even stomach the food! The best thing about the hotel is location! Hotel is right next to a cute park and restaurants! Also the hotel is very close to train station. You can walk to the train station! Also the staff at the front desk are very helpful! Five stars for the front desk staff!

07/09/2024 - we are glad we selected this hotel. One we paid. Little more due to they have an…read moreelevator and real AC. Well worth the money. It was 86 degrees today. Nice employees and very friendly. Room was very nice and the location. Buses everywhere to take. With this room we received free transportation passes for all three of us for everyday here. An added bonus! Will post photos. Looking forward to the Buffett breakfast in the morning from 7am-10am, the cost is 25 per person.

We really enjoyed this hotel! We arrived around 11 and check in wasn't until 3pm. They held our…read morebags and had them in the room for us when we returned. FREE water and juices in the fridge in your room, and free coffee and apples in the check in area. The hotel is totally walkable to town and they gave us water bottles when we checked out the next day. I was surprised that the bed was actually comfortable and there was good water pressure in the bathroom. I would def stay here again! Rooms are small but this is Europe, so that should be expected.

Can't beat the location, walking distance to Chapel Bridge and Old Town, the stop to the bus to…read moretake you to Pilatus is right outside and the train station is 10' away. Of course the price is expensive, small lobby and can be jammed when the tours come in. A decent buffet breakfast for 35 or if you have ambassador / elite status is pretty good

Great location. Close to the Chapel Bridge and old town area. Many food and drink options within…read morea short walking distance. Staff was professional and courteous. Rooms, which are relatively modern, were clean and well maintained. The breakfast buffet was outstanding. Rooms were generally quiet, but we were staying in the fifth floor. I heard some comments about music noise from someone in our tour group staying on a lower floor. I would definitely stay here again.

Just spent the evening at the hermitage bar and it was amazing. The views are great and the people…read moreare just the best. We were initially waiting for the restaurant to have an open seat but we ended up staying at the bar. The bartender Julia was so sweet and welcoming. She gave us some recommendations and everything we ordered was on point. The drunken chicken, naughty chicken sandwich and truffle fries were so good. Excellent service and great food, so much so that we came back to the bar for more drinks and food event hough we aren't staying at this hotel.

Beautiful hotel located right across from a bus station in the certain, far away from the crowded…read moreareas and a wonderful quiet retreat. Reservations and arriving: Made via message online or a call; we did so as part of our stay at the Hermitage. When checking in, the front desk was very gracious noticing that we had an upcoming reservation and called ahead letting the restaurant know that we are running a little bit late due to the check-in process. Rooms: We were personally shown to our rooms, and we really appreciated the walk-through. There are lounge areas including the bar area behind the front desk, and some quiet lounge chairs outside overlooking the lake, and inside with a pool table and additional seating. Clear warnings of possible mosquitos so we definitely appreciated the heads up before opening the windows in the evening! Stunning views of Lake Lucerne with generously sized rooms, and effort to be eco-friendly, and kind service. Food: Brunch was buffet style with plenty of seating and lots of variety. Loved the natural or firmer honey choices, bread choices, fruit, chia pudding, yogurt, boiled eggs, sausages, drinks, etc available all with lakeside covered seating options. Took one star off for a dinner experience with the associated restaurant Hermitage. Amenities: Spa area includes changing rooms and sauna rooms, no hot bath area or pool so this is for relaxation and also some private rooms are available. Water sports can be arranged with the front desk. Great stay that was quiet and polite and easily accessible in Lucerne!

Hotel is very clean, has comfortable bed/bedding. The front desk staff are very friendly. Most of…read moreall, great location, minutes away from the Chapel bridge and the train station. We enjoyed our stay and would love to stay at this hotel again.

The rooms are tiny for exorbitant rates, but that's the case for just about any hotel in Lucerne…read more There is no complimentary breakfast, the air conditioning struggles to keep up with the stifling summer heat, and balconies offer unappealing views of a courtyard. But the hotel's proximity to the city's main ferry and train station is optimal and the reason you stay here.