Just got in yesterday and quite a pleasant experience. The access street is quaint with the hotel…read morelooking pretty majestic for my tastes. Staff was very friendly and helpful. Their English speaking skills were very good and the process was smooth. The next step was to have a ceremonious glass of wine and what a beautiful restaurant with a full separate bar and lounge area. The views are amazing of Lake Luzern and the historic area. Absolutely stunning vies and great experience. So happy Viking put us up here for our first time visit to Switzerland.

We paid $750 a night, and we had no view of Lake Lucerne. For an extra $200 a night we could…read moreupgrade to a lake view room. We declined the extra expense. This hotel was booked through Viking Cruises for the end of our river cruise. It is a beautiful hotel with really good customer service. The morning breakfast was included with our package, and it was very good. Besides the price the other complaint that I had was that the stand-alone shower was smaller than the one on our cruise ship.

Beautiful hotel that opened in 1845. Five generations later, it is still run by the same Hauser…read morefamily that opened it 180 years ago. Amazing! The hotel exudes old warm charm. Check out the ladies bathrooms. Each Royal Throne is quite unique....and very clean. In a great location on the edge of Lake Luzern, it is a nice hotel to sit down and refresh, recharge and regroup.

This is a 5-star hotel all the way! Hotel Schweizerhof Luzern is one of the most beautiful and…read morenicest hotels I've stayed at. Its location is primo, right along the Lake. Directly across the street is beautiful Lake Lucerne. Our room was very nice, and my only criticism is the bed is too firm for my liking. However, that seems to be the norm in Switzerland, as other places were similar. I really appreciated the spa area on the 5th floor. There is a dry sauna and steam sauna plus resting areas with day beds, and showers. Additionally, the flowers and plants within the hotel were amazing. The arrangements were so nice and healthy. That was such a nice touch to enhance the beauty of the property. The breakfast provided by the hotel is also very good. I also appreciated the complimentary sparkling water and soft drinks in the rooms mini bar. The tap water is unbelievably delicious and has a nice mouth feel. It is clear the water in general is soft. After showering my hair felt soft, and using the Dyson hair dryer provided made my hair feel soft and silky. It really is the best of the best, I'm so lucky to have stayed here.

Amazing location and splurged a bit for the nicer rooms. Very swanky place. Love the fact that…read morebreakfast was included but make sure when they ask if you want fried eggs to say yes. We made the mistake of saying we will wait for our friends and they never came back. Lol When going to the city make sure to pin where the elevator entrance is or you will be making a long hike back up some stairs. We made this mistake and sobered up quick.

1/5 Stars - Beautiful Views Cannot Fix Mold, Disrespectful Service, and Private Event Disruptions…read more We paid a premium price expecting a luxury stay, but Château Gütsch clearly prioritizes private wedding income over paying hotel guests who booked expecting full access to the amenities and a quiet stay. Wedding Disruptions: A private event dominated the property during our stay. We were woken up early by loud sound system testing in the courtyard below our room. The main bar was closed off for the event, and when we went to the restaurant for a drink, the server acted like we were an inconvenience before telling us they were full. Terrible Front Desk & Service: Staff greeted us at check-in then walked away mid-interaction. When we returned with a check-in question, the agent rudely assumed we weren't even staying at the hotel. Breakfast servers walked off mid-order. Severe Food Safety Issues: We found mold in the individual butter packs at breakfast. Staff confirmed there was even more mold in the back, and management didn't seem bothered at all. We felt unsafe eating there and canceled our dining reservations. Dirty Rooms: The shower had mold, and the hairdryer filter was caked in heavy dust. Management needs to invest in proper service training, basic quality control, and respect for their staying guests. Highly disappointing and not worth the price.

We enjoyed our stay at this beautiful, renovated hotel close to great restaurants and amenities…read more Highly recommend.

Perfect in every single way. Amazing room, incredible stunning view, kind and considerate employees…read morewho went above and beyond. By far the best hotel experience I have ever had. Cannot wait to come back. P.S. look at this view from the room.

What a nice hotel stay in a beautiful and historic area! Situated on the promenade very close to…read morethe beautiful train station (like a mall downstairs with lots of shopping for fresh food - and cheese at the Coop, pastries and chocolates at Bachman and the hotel was just lovely!

This restaurant is literally sat right in front of the beautiful chapel bridge. You can see this…read morewith South so you can see the snow from the gorgeous mountains sitting from the restaurant in beautiful May Spring weather... The cappuccino is absolutely delicious. Served with a little ginger biscuit. I'm having their oats with fresh berries, so delicious it's very quaint. Here I noticed in the evening time they light all the candles in the restaurant, and in the morning they do the same all the candles are lit on the table, which is one of my biggest thrills , and it's so delightful to see... it's very peaceful here and very accommodating and the view is five star...

Beautiful hotel in a convenient location approximately a 5 minute walk from the train station…read more Being a loyal Marriott member has its perks and we were upgraded to the Penthouse Suite for our stay. Although I must say, for the hotel size, the PH suite is not what I'm used to in bigger properties. But for this property, it's quite spacious. But if to compare to larger sized hotels, this room would be considered standard or premium at best. We had enough space but it wasn't large enough for us to not have to navigate around our opened suitcases. Our suite comes with a balcony and a view of the city. The staff was quite friendly and helpful in assisting us with transportation and directions on where we needed to go. All in all it was a lovely, small boutique hotel which served its purpose for our quick stopover in Lucerne.

THE hotel is part of Marriotts Autograph collection and is a small boutique hotel with just 5 rooms…read moreper floor-maybe 25 in total. It is located just a quick 5 minute walk from the train station and from the scenic bridge. Our room was a king "suite" number 5103 (on 1st floor) and located in the corner with two huge picture windows and massive electric storm shutters that can be closed to block out the ambient light. Most of the room rates on the very confusing array on the website include the very nice buffet breakfast located on the minus one level. I missed this somehow so we ended up paying at the hotel . As my wife just wanted eggs (10 Chf) and I took the buffet (35 Chf) we likely saved a bit of money overall-especially since the buffet comes with a three-tiered tower of fruit, cheese, meat and yogurt brought to the table. As for the room, the AC was good and the bed fairly comfortably with big pillows. The "shotgun" bathroom while modern, felt cramped and the telephone booth sized shower a bit of a disappointment despite the ample water flow and high end Lacitaine bath products. There was bedside electric connections only on one side of the bed causing a slight inconvenience but the feature I definitely did not like were the translucent end tables with red lights shining up that even a double thickness of towels could not defeat. Overall though, it was a good place to stay and the eager young staff was friendly and helpful throughout. Recommended

07/09/2024 - we are glad we selected this hotel. One we paid. Little more due to they have an…read moreelevator and real AC. Well worth the money. It was 86 degrees today. Nice employees and very friendly. Room was very nice and the location. Buses everywhere to take. With this room we received free transportation passes for all three of us for everyday here. An added bonus! Will post photos. Looking forward to the Buffett breakfast in the morning from 7am-10am, the cost is 25 per person.

We really enjoyed this hotel! We arrived around 11 and check in wasn't until 3pm. They held our…read morebags and had them in the room for us when we returned. FREE water and juices in the fridge in your room, and free coffee and apples in the check in area. The hotel is totally walkable to town and they gave us water bottles when we checked out the next day. I was surprised that the bed was actually comfortable and there was good water pressure in the bathroom. I would def stay here again! Rooms are small but this is Europe, so that should be expected.

Can't beat the location, walking distance to Chapel Bridge and Old Town, the stop to the bus to…read moretake you to Pilatus is right outside and the train station is 10' away. Of course the price is expensive, small lobby and can be jammed when the tours come in. A decent buffet breakfast for 35 or if you have ambassador / elite status is pretty good

As was reflected in multiple reviews, this Bonvoy Marriott property is well below expectations for…read morethe brand. Listed as a 5 star, this is in reality closer to a 3 star property. The price is however 5 star. Positive, central in Lucerne and close to train station. Negatives, tiny room, uncomfortable furnishings which barely fit. Room smells of old cigarettes and or chemicals. No robes or slippers available. Ambient noise from hall and adjacent rooms. Our window was locked shut, but looked into ventilation shaft anyway. Lobby was cramped, exacerbated by Viking cruise hospitality desk. Staff were friendly enough to, and acted surprised we provided negative reviews at check out. I chose not to complain during our 2 night visit since prior similar reviews stated staff were really of no use in resolving issues. Sorry for such a negative review, but for the price I paid , I feel entitled to complain.

Just spent the evening at the hermitage bar and it was amazing. The views are great and the people…read moreare just the best. We were initially waiting for the restaurant to have an open seat but we ended up staying at the bar. The bartender Julia was so sweet and welcoming. She gave us some recommendations and everything we ordered was on point. The drunken chicken, naughty chicken sandwich and truffle fries were so good. Excellent service and great food, so much so that we came back to the bar for more drinks and food event hough we aren't staying at this hotel.

Beautiful hotel located right across from a bus station in the certain, far away from the crowded…read moreareas and a wonderful quiet retreat. Reservations and arriving: Made via message online or a call; we did so as part of our stay at the Hermitage. When checking in, the front desk was very gracious noticing that we had an upcoming reservation and called ahead letting the restaurant know that we are running a little bit late due to the check-in process. Rooms: We were personally shown to our rooms, and we really appreciated the walk-through. There are lounge areas including the bar area behind the front desk, and some quiet lounge chairs outside overlooking the lake, and inside with a pool table and additional seating. Clear warnings of possible mosquitos so we definitely appreciated the heads up before opening the windows in the evening! Stunning views of Lake Lucerne with generously sized rooms, and effort to be eco-friendly, and kind service. Food: Brunch was buffet style with plenty of seating and lots of variety. Loved the natural or firmer honey choices, bread choices, fruit, chia pudding, yogurt, boiled eggs, sausages, drinks, etc available all with lakeside covered seating options. Took one star off for a dinner experience with the associated restaurant Hermitage. Amenities: Spa area includes changing rooms and sauna rooms, no hot bath area or pool so this is for relaxation and also some private rooms are available. Water sports can be arranged with the front desk. Great stay that was quiet and polite and easily accessible in Lucerne!

Great hotel directly accessing old town and the Kapellbrucke Bridge. Staff here are friendly and…read morethe attached restaurant is a banger. Highly recommend staying here.

Great hotel in Lucerne!! Perfect location, cool modern vibe, delicious restaurant and clean + nice…read morerooms. The staff could not be nicer, I'd highly recommend!!