4 star hotel in a small town not far from Luzern. The hotel has been refreshed. Rooms are big and…read moremodern. The restaurant is modern too. Food is average though. Visit the close by lake. It has an amazing space for kids.

The staff of this hotel are amazing and so accommodating to their guests. It sits on Lake Lucerne,…read moreso Beautiful. Enjoyed a traditional Swiss meal, cannot do this often as this is outside my Paleo plan. Just enjoying every moment!!!

Hotel Pilatus is so beautiful! Having lunch here is a little pricey comparatively, but you get a…read morebeautiful view if you sit by the window (no photos of that). The service is great. Our server seated us right away, and was able to walk us through the menu since it was our first time. We both ordered the small order of the fish and chips (fries) with fresh tartar sauce. Overall, the food was delicious and I would definitely come here again!

What a great location!…read more But seriously, it's very beautiful. I was actually surprised how much it reminded me of the Christal restaurant on top of Junghfraujoch. We came here on a weekend for lunch. It was clear that they were pretty busy, but we like waiting, we cool with that. But aaaaare we?! Apparently not, or...not that long. We waited a reallllly looooong time. Our waiter was nice, but come on, he was serving 2 rooms, which is like, 15 tables? or something cray like that? So I don't think it was really his fault. I ordered the soup, and my husband ordered the spätzle, but I guess the waiter assumed we were sharing so he brought the soup first. So we waited a while and realised we better eat it before it get's cold. We didn't have an opportunity to ask him, because he was so busy. Then the spätzle came, which wasn't made properly because the potatoes were still crunchy. So it sort of became one of those lunches where you just feel sort of on edge because you don't really know what's going on and you feel bad for the waiter but you also want to know if your food is coming or if it was forgotten but then you don't want to ask because you don't want your waiter to have a nervous breakdown. That kind of lunch. And then you have to pay for it too. And it was a lot. The soup was good though!

Terrible experience. I'm glad I never have to come back here again…read more We booked 2 rooms for a group of 7 people on Booking.com and got a confirmation e-mail by the hotel, but when we got there late in the evening, they told us they never got our booking. Even after showing the confirmation as PROOF, they tried to charge us extra just for finding rooms for us that night. Only after we refused paying the extra fee a few times they gave in and gave us 3 rooms they apparently had of the sudden. The room my brother and I had to stay in then was awful. Dirty, outdated and with a ridiculous "bathroom". The bathroom was basically only a walled off shower right next to the bed. Totally not what we booked at all. See for yourself in the photos I included. Needless to say, absolutely impolite service. Breakfast was okay for the money.

One of the worst hotels I've ever stayed in. Wifi barely offered a connection and was spotty at…read morebest. Middle of the week and the bar in the lobby turns into a nightclub with blasting music and screaming people until after 2am. No Air conditioning so keeping the windows open allows you to hear the screaming people twice, passing cars and trains. No staff on duty to ask about the nightclub or other concerns. Entire hotel smells of smoke that clings to all of your clothes. I couldn't leave the hotel soon enough. Should be considered a hostel for Univerity students and not a hotel.

Amazing serenity, place to get away from the public. If you want privacy and beauty, this is the…read moreplace. The staff have been helpful and provide friendly customer service. Go in October for privacy

Pretty much everything was clean- the main problem was how hot is gets during summer. I really…read moredon't suggest coming here during summer, as it gets so hot. there is no AC, and the fan they provided us was very small, and didn't do much. the view is very pretty though, if you get a lake view room. The pool is nice as well! I'm sure coming here during cooler months is very nice.

Lush, green hills along with quaint houses along the river make for a beautiful stay at this hotel…read more The scenery looks like something out of a fairytale book. This hotel has incredible views from the balcony. Ask to book at a higher floor so you can see further out into the distance. This hotel is a wonderful place to stay if you feel like getting away. At night, it is peaceful ensuring that you and your family will get a good night's rest.