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Everything about this hotel was 'OK'. We paid twice as much as we usually do for a hotel (it is Switzerland after all) and got half of what we expected. The good: The room was a good size and updated. The bathroom was newly renovated with a walk in shower. There was a small closet, an in-room safe and some shelving for clothes, etc. as well as a desk area with a good number of plugs. The free wifi worked well. The in-room mini-fridge included drinks and snacks for sale. The TV had a few channels in English if you surfed through. They varied depending on the night. They have face towels! The towels in general were a nice weight and texture. There were shutters that could be manually closed over the outside of the window for privacy. According to others in our group, not all rooms had these shutters. Our room had a small balcony with table and two chairs. The bad: Although not a big deal, the decor in the room is sort of shabby. Looks a bit like duct tape cut out and pasted onto the wall. Seriously. There was a red light behind the headboard that was very irritating and gave me a headache if left on (speaking to other guests, the color changes from room to room). The lighting in general in the room was not very good. The bed was a bit soft for my personal preference but it was really the pillow that stole the uncomfortable show. One of our group asked for a new pillow three times and finally gave up. They look puffy, but when your head goes down, the fluff all goes up around your ears leaving your head a mattress level. There is no tub, something I personally enjoy. There was no bar soap or shampoo; something I have come to rely on since many airlines charge for baggage I tend to fly with just a backpack. Instead there was liquid soap dispensers mounted to the wall by the sink and in the shower. There was no shower head in the shower. Just the hand held and a mount on a sliding bar that you could put up high and tilt to use like a shower. We had no 'hot pot' or coffee/tea in our room. Others in our group who paid upward of three times what we normally pay did have coffee makers in their rooms, as well as slippers and robes - which we also did not have. The flooring was an 'indoor/outdoor' type carpet and didn't get vacuumed during our stay. The room was very warm. All of our group mentioned it. I suppose this is a good problem to have. Our room, on the front of the hotel, did not include sound proof windows. On check in, there was no mention of breakfast. We asked later and were told it is included with our room. The breakfast buffet included the usual: juice, fruit, yogurt, eggs, meats, cheese, breads and jams. One day there was a coffee machine and a samovar with tea selection, the next day there was none. The staff made it and brought it to us on that day. Not sure why the change. The lobby has a couple of seating areas, with newspapers and magazines available (in French), and a bowl of apples at reception for guests. The staff we encountered were polite and friendly with the exception of the gentleman in the restaurant where breakfast is served. He had a very thick accent and I could not understand his English. The more he confused me, the more condescending he became. I appreciate that he was trying to speak English, but the attitude, I could have done without. All in all, this was a good hotel. My experience was not 4 star, but they do seem to be updating the hotel and working toward that goal. Or perhaps if I spent three times my usual, I would have had a 4 star experience, or at least 3.5.
3 months ago
3 years ago
This is a modernized boutique hotel within walking distance of Lake Lucerne, restaurants and shops. Under normal circumstances, I would write a good review for this hotel and the room; however, I left with bed bed bug bites all over my body (chest, arms, back). Therefore, I can't. On the second night of sleeping at this hotel, I noticed that I had uncontrollable itching on my arms and back, but discounted the issue as just a few bug bites. Fast forward to my third day, I had even more bites on my body with even more discomfort and itching. The itching wasn't a fun experience in winter especially when you have layers of clothing on and are trying to itch your way through 2 jackets. On my last day at this hotel, I noticed dozens upon dozens of bites across my entire body. I also had uncontrollable itching and burning from the scratching. My mother (who shared the same room with me) had the same problem, too. Her bites were primarily on her back. Upon looking at the white sheets, I noticed several blood spots scattered around, which is typically a sign of bed bugs feeding. This incident has caused us severe discomfort on our travels back to the United States. Not only that, we will have to treat all of our luggage with high heat to eradicate any larvae or live bed bugs. As for the the continental breakfast, I thought it was disappointing. We only ate the breakfast one out of the four days of our stay. That was largely in part of the bad food. My last complaint was that our espresso machine in our room didn't work. It only spewed out hot water. I wish I could have rated this hotel higher because the suite we stayed in was beautiful. Unfortunately, the cleanliness standards were a major issue. read more
3 years ago
We could not have had a better experience in this hotel. The location is perfect - right across the street from the back side of the train station, and a five minute walk to Old Town. Our room on the fourth floor was lovely with a small balcony and comfortable beds. The breakfast included in our package was hearty - including both scrambled and boiled eggs, bacon and sausage, potatoes, a variety of croissants and breads, jams, yogurts, fruits, toppings, juices, teas, and rich Swiss coffee. Our room had a balcony from which you could see the nearby park and enjoy the sunshine. We sat in our balcony and enjoyed a glass of wine one evening after a day of touring. The walk in shower was great. We also utilized the sixth floor terrace for drinks. I can't say enough about the staff or the experience. The hotel was very quiet. Street noise was minimal. A fountain is provided in the lobby for drinking water. We booked through a travel agent, but if you book yourself, they were offering 2-for-1 Tell Pass. This is an incredible deal that would have saved us 220 CHF. Ask about that promotion! read more
Everything about this hotel was 'OK'. We paid twice as much as we usually do for a hotel (it is Switzerland after all) and got half of what we expected. The good: The room was a good size and updated. The bathroom was newly renovated with a walk in shower. There was a small closet, an in-room safe and some shelving for clothes, etc. as well as a desk area with a good number of plugs. The free wifi worked well. The in-room mini-fridge included drinks and snacks for sale. The TV had a few channels in English if you surfed through. They varied depending on the night. They have face towels! The towels in general were a nice weight and texture. There were shutters that could be manually closed over the outside of the window for privacy. According to others in our group, not all rooms had these shutters. Our room had a small balcony with table and two chairs. The bad: Although not a big deal, the decor in the room is sort of shabby. Looks a bit like duct tape cut out and pasted onto the wall. Seriously. There was a red light behind the headboard that was very irritating and gave me a headache if left on (speaking to other guests, the color changes from room to room). The lighting in general in the room was not very good. The bed was a bit soft for my personal preference but it was really the pillow that stole the uncomfortable show. One of our group asked for a new pillow three times and finally gave up. They look puffy, but when your head goes down, the fluff all goes up around your ears leaving your head a mattress level. There is no tub, something I personally enjoy. There was no bar soap or shampoo; something I have come to rely on since many airlines charge for baggage I tend to fly with just a backpack. Instead there was liquid soap dispensers mounted to the wall by the sink and in the shower. There was no shower head in the shower. Just the hand held and a mount on a sliding bar that you could put up high and tilt to use like a shower. We had no 'hot pot' or coffee/tea in our room. Others in our group who paid upward of three times what we normally pay did have coffee makers in their rooms, as well as slippers and robes - which we also did not have. The flooring was an 'indoor/outdoor' type carpet and didn't get vacuumed during our stay. The room was very warm. All of our group mentioned it. I suppose this is a good problem to have. Our room, on the front of the hotel, did not include sound proof windows. On check in, there was no mention of breakfast. We asked later and were told it is included with our room. The breakfast buffet included the usual: juice, fruit, yogurt, eggs, meats, cheese, breads and jams. One day there was a coffee machine and a samovar with tea selection, the next day there was none. The staff made it and brought it to us on that day. Not sure why the change. The lobby has a couple of seating areas, with newspapers and magazines available (in French), and a bowl of apples at reception for guests. The staff we encountered were polite and friendly with the exception of the gentleman in the restaurant where breakfast is served. He had a very thick accent and I could not understand his English. The more he confused me, the more condescending he became. I appreciate that he was trying to speak English, but the attitude, I could have done without. All in all, this was a good hotel. My experience was not 4 star, but they do seem to be updating the hotel and working toward that goal. Or perhaps if I spent three times my usual, I would have had a 4 star experience, or at least 3.5. read more
I wanted to write this review to help those who plan to travel to Switzerland for business or for pleasure and are not sure which hotel to stay at. The reason for my trip to Switzerland was for training with my company which has it's home base located in a little town called Sachseln. My manager recommended that I stay at the Hotel Continental since he has stayed there before and liked it. So I booked the room for 13 days and hoped that it was everything he said it was. My first impression of the hotel room was that the layout was very modern. They have wall lighting which sets the mood if you're into that kind of thing, there's a mini bar with refreshments and snacks, there's a nice flat screen tv and a very fancy shower with the rainfall shower head. My only problems with the hotel was the bed and the pillows. The bed felt old and used and was very firm and springy and the pillows were too plush, leaving my neck without any support. Other than that, I was very impressed by the size of the room. My co workers who have all been to Switzerland for training told me stories of how small the hotel rooms are, but I felt like this was a comfortably sized room. The room came with a balcony and they also offered free wifi, which is very hard to find in Switzerland. The hotel also offered free continental breakfast which offered a great variety of foods. They had hard boiled eggs, soft boiled eggs, bacon, sausage, fruits, large selection of breads, a variety of cold cut meats and cheeses, yogurt, coffee, juice and they even cooked eggs to order (scrambled or sunny side up) if you want! The staff was very nice and I never got tired of the food for the 13 days that I ate there. One of the best things about this hotel is the location. It is conveniently located across the street from the Lucerne train station (train station that takes you to any canton of Switzerland) and it is located near the night life in Lucerne. There's a few roof top bars near this hotel and also a club called Roadhouse. If you are craving American food, there is a Starbucks, McDonalds and Burger King right down the street, but beware, they were asking for ~15 CHF for a Fillet-O Fish meal (~$17 USD)!! Overall, I enjoyed my stay at this hotel, and was glad I went with my manager's recommendation. The price/night was very reasonable as well. Stay in Lucerne if you ever decide to travel around Switzerland! read more
9 years ago
7 years ago
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Hotel Continental Luzern - hotels - Updated May 2026
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