Just amazing all around. Never had a better service experience in my life. Randy might be the…read morenicest guy on the planet

I'll try keeping this as short as I can. My family and I was on a road trip for the Christmas…read moreholiday. We started having some loss of power issues (no check engine light) in Southern Utah and with no shops open, we limped it to our destination in Gilbert, AZ. Took our rig (2000 Ford Excursion w/ V-10) to Sunland Auto and Randy was who took my information and such. They diagnosed the issue to being a bad catalytic converter. They called, informed me of the problem and the cost of repair, I gulped (those suckers are expensive, I know, but still hurts) and said do what needs to be done. Super quick version - That catalytic converter went bad while in California, was told it would be covered under warranty, it wasn't due to sublet being used for initial repair, Sunland Auto (Scott) reimbursed me still. Thank you, Randy and Scott, for working with me and taking care of my family the way you did. Not so quick version - Sunland Auto got it replaced (and checked and recharged my A/C system per my request) and I got the rig back. All went well; we then went to Southern California for leg two of our trip and the rig ran well all the way there. While in CA, I was leaving to go to church and noticed something was off and limped the rig back around the block. Got it into a shop the next day. Long story short there, the catalytic converter was bad. Seems unlikely to get a defective one, but the rig was running well, had different shops look at it and none noticed anything mechanical going on to think the rig was destroying the catalytic converter that quickly. I called Randy at Sunland Auto and explained the situation, prior to taking it to another shop. He was sorry to hear I was having car troubles and let me know if it is in fact the catalytic converter, that Sunland Auto is part of a nationwide warranty program and it would be covered, so to take it to a shop, get it diagnosed, and circle back. So, once it was diagnosed to be the catalytic converter, I worked with Randy on next steps. He told me there were some shops in network with the warranty provider, but that ended up not working out as one was backed up a couple of days and the other seemed uncertain about the warranty claims system (person behind the desk said the owner deals with that). So, I end up calling the nationwide warranty provider for some insight, they give me a couple more shops (most won't be of help, jiffy lube, body shops, etc.) and also tell me I can go out of network, I would just need to submit the claim myself. I decided to go that route as we needed to get back on the road to head home to Montana. We get a new catalytic converter and make it home. I work on the warranty claim. I get informed that because a sublet was used to do the repair, there is no warranty. I at first understood this to be that I used a shop that was disqualified and was disappointed. I call Randy, explain the situation to him and he collects information from me, who I spoke with, etc., and get clarification for himself. He gets back to me and says he also must have been misinformed about the use of sublets. He asks me to send him the invoices of the shops I had do the work in CA and he would send the situation to the owner (Scott I believe is the owner). While I wait a few days, I reread the email from the nationwide warranty and realize the reason they will not honor it is because Sunland Auto used a sublet to do the catalytic converter replacement, therefore the was no warranty. Now I understood that situation better. I reach out to Randy via email, forwarding him my conversation with the nationwide warranty rep and share my new realized understanding and ask if this is the situation. Randy forwarded my email to Scott, and Scott reached out asking me to call him so we can work out me getting reimbursed. We got it worked out and I was reimbursed for the charge of having the catalytic converter replaced by Sunland Auto. It wasn't as smooth as one would hope, but I am grateful that Sunland Auto cared enough about me, someone that was an out-of-state visitor, to still be willing to honor their work and reputation and reimburse me for the charged amount since it could not be done via warranty. I appreciate that Randy took time to work with me, because I know the shop is a very busy shop, and for good reason. Thank you again Randy for being available to answer my questions and concerns, and working on making sure I was taken care of, and to Scott for getting me taken care of.

The only place I will go to! The staff is always the best - so kind, knowledgeable, and quick!…read moreThanks so much

Easy to set appointments. Fast to get work done. Not pushy. Great service. Great prices. Very…read moreprofessional and organized. I am a repeat customer and I will be back.

Good service in my visit. Needed to get a check-up on a brake line…read more They were professional, polite, and friendly. It only took them about 30 minutes to look into my inquiry. No service was actually required, and they did not charge me for the labor involved to check my car. A satisfactory experience.

Gave me a bid on replacing wheel bearing, reasonable estimate. Did it in timely fashion. No extra…read morecharges. Very professional

They were great. I went in to get my brakes checked and they ended up being fine, but they noticed…read morethe oil leak, which I was aware of, located the problem and fixed it in quicker then they quoted me. The price was very reasonable and the guys were all very knowledgeable. I couldn't have been happier. Great work gentlemen.

I am brand new to Arizona and AZ Automasters was highly recommended by my friends and neighbors. I…read morecould see why! I got brand new brakes and rotors, and they removed the corrosion on my battery. Travis helped me at the desk and was incredibly friendly and knowledgeable. He answered all of my questions, and I left there feeling confident about the service they provided. They gave me a great rate for being a first-time customer, and it was cheaper than any other place I requested a quote from. I am recommending them to anyone who needs work done on their car, and I will be back for future services!

My boyfriend to his truck there for a few repairs. They kept it over the weekend. When my boyfriend…read morewent to pick it up on Monday, they hadn't done anything with it. He was told they didn't want to work on it because there were some loose wires hanging under the dash. It didn't make any sense because the repairs were to the engine.

Fixed radiator fluid leakage. Excellent work, excellent priced.read more

I had a great experience with this mobile mechanic. He came out to me and replaced my A/C…read morecompressor, and the whole process was smooth from start to finish. He was on time, professional, and clearly knew what he was doing. He explained everything in a way that made sense, didn't try to upsell anything unnecessary, and made sure the job was done right. My A/C is now blowing cold again like it should, and the car is running perfectly. You can tell he takes pride in his work and cares about doing a quality job. On top of that, the convenience of him coming to me saved a lot of time and hassle. I'd definitely recommend him to anyone looking for reliable and honest mobile mechanic work.

I am giving two stars because of the only positives: they scheduled my inspection within a few days…read moreof calling and Justin, the technician that arrived, was very nice. However, I am very disappointed with the level of expertise and outcome of the visit. My 2014 Jeep compass has had the check engine light on for a week, steering locked up last week, and has had delayed clicking start. Justin arrived, I gave him the full history of my vehicle (no problems for 10 years) and the issues occurring the last month or so which prompted the call. He started running tests, even drove the car around to see if he could replicate what I had been experiencing. About 30 minutes into the visit he said he couldn't replicate any of the issues; that's okay, as I mentioned it only happened about 50% of the time. But he sat in my car another 20-30 minutes or so, told me he had to call his boss because he was completely stumped. Not really what you want to hear, but even I started making suggestions of what it could be so he could at least do something for me. At the end of the visit he basically just said "sorry I have no idea what's wrong, maybe replace your battery?"... the only thing he found was a sensor on my engine needed replacement, but it's totally unrelated to the other issues. I ended up having to pay $150 for literally no better idea what's wrong with my car and not feeling any safer to drive it. It was a huge waste of my time and now I'm out $150, and I still had to take it to another shop that already figured out the problem not even 24 hours later. Save yourself some money and go to a real auto shop. I understand that some technicians may be learning or lack the knowledge to dive deeper, but someone should be going with them to assist so your customers aren't left feeling robbed and confused.

Great shop. I did have a mistake in the work performed but they made no excuses and fixed it…read morewithout question. That integrity will bring me back.

These guys are "legit" technicians! No BS! Here's what ya…read moregot......here's what ya need! Work is executed in a timely manner and the prices are more than fair! If you want your BMW or Benz done right....this is your team!

Very helpful, explained exactly what was going on with my Forester, what parts he needed, and what…read morehe was doing to fix it. Great price, I will be back. Thank you Gary and family!

I drive all the way from San Tan Valley just get have Gary's work on my vehicle. The employees are…read moreso kind and honest. They always get right to work and my truck is out of the shop in no time. I've been going here for about 10 years now and it's always great service.

This is hands down the best auto repair shop i have ever taken a vehicle to. Michael, Gabe, and…read moreJustin bent over backwards to make sure everything was right and even provided a loaner car while they diagnosed the issue(s). My car ended up having some pretty annoying electrical issues that took a couple of days to diagnose, they kept me updated during every step of the way. Once they found the issue they got parts in and got it done within the day. They are an honest, no bs shop. Cant recommend them enough.

I called in a few days prior to wanting to come in and thankfully they were able to accommodate a…read moredrop off. I needed an oil change and tire rotation, they also did a whole car review. I really appreciate their text message system that allows me to review what they're recommending now and in the future. I also really enjoy that you can opt right then and there to approve or deny a service. It also has prices estimates. At the end of the service the price estimates were the same as the charges (not sure if it would ever vary or if they would call before if it was to be more) I appreciate the pictures they take too! Pricing seems to be fair and comparable. The service was excellent. Very approachable and patient as I had questions and concerns since I'm not familiar with car stuff. It's easy enough to find, squeezed between the sonic and gas station. You could probably wander around and sit other places if you needed to wait for your car. I definitely plan to come back for my future care services and recommend!

Was fast and efficient! Originally quoted $1.6k-$2.5k from other mechanics but pro German car…read moreservices was able to do $1k!

I needed several repairs on my 2016 VW CC V6 Executive…read more For what was done, the dealer was going to charge twice as much. So Alex got it done quickly and correctly for half the price!